Applebee's Reviews

Updated September 19, 2014
Updated September 19, 2014
666 Reviews
3.0
666 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Applebee's Chairman & CEO Julia Stewart
Julia Stewart
227 Ratings

Review Highlights

Pros
  • Flexible schedule, can usually work or get off by communicating with co-workers of the same position (in 38 reviews)

  • good money opportunity for short amount of hours (in 27 reviews)


Cons
  • Long hours, quality of life depends on franchise owners (in 35 reviews)

  • Upper management is aware of the problem, but refuses to acknowledge the danger (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun job with the potential to earn good money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Carside to Go  in  Lexington-Fayette, KY
    Current Employee - Carside to Go in Lexington-Fayette, KY

    I have been working at Applebee's part-time for more than 3 years

    Pros

    Good pay for a college student, $8 and hour plus about $7 to $8 an hour in tips. This is a good job for someone who is going to college, or just some extra spending cash, wouldn't be a good career though. Fun work environment, always something interesting going on. Most co-workers are nice and depending on how often you work it really feels like a little family. Flexible hours. SOME room for advancement depending on what position you start out at. Management is very relaxed as long as you do what you are supposed to.

    Cons

    Can be very long hours, without ANY breaks at all. You never know what time you are going to get off, you may be scheduled to leave at 8 o'clock and end up being there until 11 or 12. Tips can be unreliable, ranging from $2 a day to $140 in my case. No benefits. Food discounts are very stingy (only 25% off). I personally don't mind, but if you are sensitive the kitchen is a place for all kinds of crude jokes and sexual harassment at times. The people you work with can be very unreliable and you end up getting punished for their mistakes, if someone doesn't show up for their shift while you're working, you will have to stay to cover their shift.

    Advice to ManagementAdvice

    Give people breaks, working on your feet for 9+ hours is exhausting and results in poor customer service. Improve the food discount, hungry workers are not good workers. Provide some way we can communicate with district managers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Worked for a well-ran store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Applebee's full-time for more than 3 years

    Pros

    Had a great crew when I worked there. Everyone there ended up working together for almost a year. Back of House and Front of House got along well, and the management staff was able to switch between front and back of house which developed chemistry.

    Cons

    Typical negatives in restaurant life: Difficult hours at times, stressful during peak business hours, favoritism showed occasionally. Mostly positive experience.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Applebee's has allowed me to work a flexible schedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server At Applebees
    Current Employee - Server At Applebees

    I have been working at Applebee's part-time for more than 5 years

    Pros

    I've been at Applebee's long enough that I basically feel as if I work with my second family. My managers have always been very flexible with my schedule, which has allowed me to go to school and spend quality time with my family.

    Cons

    Secret shoppers are the worst. We are encouraged to use a scripted dialogue with our guests to upsell certain items, and although I can see this would be valuable to someone who is uncomfortable talking to strangers, for me it is simply irritating. I don't feel its appropriate to annoy my guest by suggesting a drink, appetizer, and dessert when they know what they want. However because Applebee's participates in the secret shopper program we have no choice but to assume each guest is a secret shopper and be sure to suggest items or we can be punished by being placed in our secondary position or have our hours reduced due to a poor score on a shop. Like I said, I do see the value of the secret shopper program, however if my guest enjoys my service, has a meal delivered in a timely manner which they enjoy, I think there should be an option for them to say, she didn't suggest a darn thing but she wowed me so don't punish this server.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess
    Current Employee - Hostess

    I have been working at Applebee's part-time for less than a year

    Pros

    We're all really a big family. We may have our issues from time to time, but we come together as a team and make everything work out. Applebuddies!

    Cons

    If the store is low on staff it make it a little more difficult and if everyone isn't communication then problems will pop up, but really it's the best place I've worked I love it here!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Customers were cruel from time to time, the staff was generally pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Madison, WI
    Current Employee - Server in Madison, WI

    I have been working at Applebee's part-time for more than 3 years

    Pros

    Staff was supportive and helpful

    Cons

    Customers were often annoying and the job is tiring.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Good people to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager  in  Tallahassee, FL
    Current Employee - Assistant Manager in Tallahassee, FL

    I have been working at Applebee's full-time for more than 3 years

    Pros

    I love to come to work in actually like being around the employee's I work with.

    Cons

    Long hours are require but pass that its a great company to move up in the pyramid.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    It is a descent job as restaurants go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Applebee's full-time

    Pros

    It can be a fun place to work.

    Cons

    Having to close (ie: get out at 3 am) and in the same week be there at 5 am for inventory. It makes having any kind of normal sleep schedule impossible.

    Recommends
    Neutral Outlook
  9.  

    Mt pleasant, Michigan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Back of the House Lead  in  Mount Pleasant, MI
    Current Employee - Back of the House Lead in Mount Pleasant, MI

    I have been working at Applebee's full-time for more than 3 years

    Pros

    This place gave me an opportunity to advance, they recognized hard work. I've made very close friends, and it has a family-like environment. I'm glad to work for this company even if I walk away hating it some days. Also very rewarding.

    Cons

    Very fast paced, challenging work load not for sissy' turnover rate is terrible, college kids don't care but make up 85% of the staff.

    Advice to ManagementAdvice

    Make me one. RK ;P

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It was great. I grew up and became independent in the age of 21. They thought me everything I need to know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Associate  in  Minot, ND
    Current Employee - Food and Beverage Associate in Minot, ND

    I have been working at Applebee's as an intern for more than a year

    Pros

    Most of the people are nice its always busy but seems you just playing because you cant feel any pressure. And at the same time your having fun.

    Cons

    Organizing the work and duties I think they lack of it but not all the time.

    Advice to ManagementAdvice

    Lets try to be more organize in everything especially in designated working areas.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Challenging and constantly evolving.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager  in  Rochester, NY
    Current Employee - Restaurant Manager in Rochester, NY

    I have been working at Applebee's full-time for more than a year

    Pros

    Good opportunities to learn a lot and assume new responsibilities. Large number of high volume restaurants and good training programs in place.

    Cons

    Very large and frequently changing menu makes constant training of staff vital to maintain adequate menu knowledge and food preparation standards. This is not a good environment to become complacent in.

    Advice to ManagementAdvice

    See what is going on in the restaurant instead of relying on the word of trusted employees. Trust but verify. Consider the cost of training to replace skilled employees when giving our merit raises.

    Recommends
    Positive Outlook
    Approves of CEO

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