Applied Discovery Reviews

Pros

Good opportunities to learn and grow in the company if you are willing to start at entry-level and move up from there.

Cons

24/7 x 365 coverage for Production Specialists creates a schedule environment which makes traditional M-F 9-5 shifts virtually impossible unless you are the team manager.

Advice to Senior Management

More shift flexibility would be an improvement and telecommuting should be considered as an option rather than just offering a few days of work from home per year.

Pros

You're allowed to take on as much work as you'd like and learn (on your own time) new things.about the systems and environment.

Cons

No appreciation or reward for good work or finding solutions to ongoing problems. Little to no training is provided and expectations are high. New employees have to depend on colleagues for information regarding processes and job functions. Group managers are mostly ineffective and a waste of resources. Merit or pay increases are promised, but not delivered. They use the excuses about 'the econonmy' and low company income.

Advice to Senior Management

Mgmt needs to understand the front-line staff is critical to company performance and cluent satisfactoin

Pros

Flexible schedules, improving work life balance

Cons

Low pay, low % pay increases

Pros

Great work/life balance.
Flexible schedule and work from home options.
Great people
Now operating as a subsidiary of LexisNexis instead of integrated. It's MUCH better than it was.
Recent management changes appear to be pointing the company in a better direction.

Cons

Cliqueish senior managers that play favorites
Ineptitude and bad attitude of certain managers when dealing with other departments
Level above managing director doesn't understand the business or the value of its people
LexisNexis's historical reluctance to invest while continuing to demand revenue numbers that can't be achieved without modernization.

Advice to Senior Management

Stop playing favorites.
Leverage experience.
Learn to value your people

Pros

Applied Discovery will provide opportunity to train and some level of promotion. Most of the direct managers had acted in their employee's jobs prior to being a manager.

Cons

Pay is a little low for the job performed. Unreasonable customer requirements drive the company which causes a lot of problems. The company can't seem to ever say "no" when they should.

Advice to Senior Management

Continue promoting from within - employees appreciate it. And get customers to choose from product offerings rather than making their own demands.

Pros

Hmmm, they are flexible with your schedule.
Pay and Benefits were OK.
Good way to get into the e-Discovery industry (and then leave them for a better company).
VERY causual dress code.

Cons

Management was awful. They had no skill dealing with employees and micro-managed. To be fair they probably did not get training on how to be managers.
Management did not share information.
They did not teach people about the industry, or company vision (if there was one).
They did not properly train people.
They were not interested in process improvements - did not want people to rock the boat.
They were for sale a while back but it did not go through - parent company (LexisNexis) is probably still looking to get rid of it.

Advice to Senior Management

Trust your employees, delegate, be open to new ideas, share information.

Pros

Not many pros, except that you have a job. No training. No transparency of corporate health. They pull you into an office and ask about routine errors that are incidental to learning. Especially considering that they give you minimal training before throwing you into the fire. The managers use your shortcominigs as excuses to their departmental failures instead of bullet points to support their argument for requested training.

Cons

On a fundamental Human Resources level, their management are not even taught the differences between Exampt and Salaried employees, hence, the unilateral mistreatment of employees is glaring. They have no problem asking you to stay on past your shift (with no overtime) to complete a "hot" export. But don't understand why you may be in a few minutes late the very next day. It is an absolutely ridiculous environment to work in.

Advice to Senior Management

Your personnel are not chattel. Get a grip on this and I am sure you will cut your dissatisfaction stats by 75%, easy!

Pros

New Management Team, no longer reporting into Lexis Nexis Matrix.

Cons

Hard work goes unrewarded, mistakes are penalized

Advice to Senior Management

Listen to the troops on the ground, they are your most valuable asset

Pros

I'm afraid I can't come up with anything meaningful to write in this section.

Cons

The company is owned by LexisNexis. One or both entities are concerned only with revenue - down to the penny. They will do whatever it takes to make said penny. Management will make uninformed, snap decisions to silence a customer if money is on the line. The organization is willing to chew up their talented, dedicated technical people - who are responsible for keeping the entire machine running - in order to get ahead.

The sales team is made up of ex-lawyers. Most of them - not all, as a few are excellent - have the personalities of lawyers from a Hollywood movie. They are in it for the money, and will do whatever it takes to win.

Advice to Senior Management

Think about the people in the trenches who are keeping the business afloat. Listen to your team and treat them WELL.

Pros

They have a very relaxed working atmosphere. The dress code is casual, hours are flexible when they can be and there are many work from home options available.

Cons

There are lots of great ideas floated around, but a extreme difficulty in implementing them. There are many improvements that can be made, but the projects never take off. The development department has a hard time keeping skilled workers around and thus is always understaffed and backlogged with projects to do. At the same time, Development seems to be disconnected from the rest of the company and has no sense of urgency.

Advice to Senior Management

Invest more in employee welfare to keep qualified employees around and keep them from going to other high-tech companies, like Microsoft.