Apria Healthcare

  www.apria.com
  www.apria.com
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Apria Healthcare Reviews

Updated September 17, 2014
Updated September 17, 2014
274 Reviews
2.1
274 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dan Starck
87 Ratings

Review Highlights

Pros
  • Good pay by the hour and the job is local deliveries (in 10 reviews)

  • Good salary range, opportunities for advancement, worked with a lot of great people (in 7 reviews)


Cons
  • They are deleting its customer service staff to switch to phone button system (in 22 reviews)

  • Everyone is overwhelmed and all upper management cares is about numbers (in 13 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Interesting company with lots of industry knowledge but PE owned so highly unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lake Forest, CA
    Former Employee - Anonymous Employee in Lake Forest, CA

    I worked at Apria Healthcare full-time for more than a year

    Pros

    the industry and products Apria sells are very interesting. they do a lot of good work for their patients and some very smart, experienced people have gone through there.

    Cons

    salary & bonuses were on the low side in many cases. the politics get pretty nasty there since it's a PE owned company and the board is changing out its top execs every year.

    Advice to ManagementAdvice

    create some stability, optimize staffing levels so you can pay the proper market rates and not chip away at benefits and bonuses every year. invest in your key folks not just who agrees with you and kisses butt.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Area Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER  in  Atlanta, GA
    Former Employee - AREA SALES MANAGER in Atlanta, GA

    I worked at Apria Healthcare full-time for more than 3 years

    Pros

    The people are nice and try hard to get the job done but are lacking upper management & operational support

    Cons

    Management doesn't have their act together. The customer service isn't up the level of satisfactory. Morale is very low.

    Doesn't Recommend
    Negative Outlook
  3.  

    Used to be a decent company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apria Healthcare full-time for more than 5 years

    Pros

    Basic benefits provided by a large company. 6 holidays but you also accrue vacation, sick and personal time off. Your co-workers are the best thing about Apria.

    Cons

    Apria used to be a decent company. But after Blackstone bought them in 2008 (I believe that's the year), things went quickly downhill. For a healthcare company you would expect a good medical plan. When I left, the only option was a high deductible plan with a $2,000 deductible for singles and $4,000 deductible for couples and families. The 401K company match was dropped one year and reintroduced the next year at only 2%. When I left, the match was up in the air for 2014. Apria used to care about the customer, but now it's all about the bottom line and how to get more work out of fewer employees.

    Advice to ManagementAdvice

    Find a way to show that you value your employees. Focus more on true customer satisfaction.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    patient care rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Representative  in  Riverside, MO
    Current Employee - Patient Care Representative in Riverside, MO

    I have been working at Apria Healthcare full-time for more than 5 years

    Pros

    commission on sale of dme is decent but job is very stressful

    Cons

    you are expected to cram product down the patients throats to meet sales goals and if you don't meet monthly sales quotas you get wrote up, management is awful, write ups for everything unless you know the right boss or suck up

    Advice to ManagementAdvice

    hire ethical management to treat staff fair and stop forcing sales on its patients just to make $, dme should be a patients choice not just a tool to make the company money, especially those on Medicare, and purchase a phone system that works or improve the one you have!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good at first, getting worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Concord, CA
    Current Employee - Anonymous Employee in Concord, CA

    I have been working at Apria Healthcare

    Pros

    Pay s alright, fairly easy job

    Cons

    Management, most training is done by yourself. Learn as you go.

    Advice to ManagementAdvice

    Listen to your employees for god's sake.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Potential growth but unable due to industry cuts and short term owner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Employee  in  Lake Forest, CA
    Current Employee - Corporate Employee in Lake Forest, CA

    I have been working at Apria Healthcare full-time for more than 8 years

    Pros

    Able to set your own schedule in many positions; once you learn the ropes, many will listen to your ideas; average benefit coverage; able to offer innovation

    Cons

    Lackluster management; many new hires put into positions of power without knowing what the company sells and offers; substandard staff; little investment into future growth; low salaries compared to industry; constant worry of layoffs.

    Advice to ManagementAdvice

    Be brave and invest in growth through technology and better employees; stop second guessing every decision; stop hiring outside expensive consultants, many of your own employees know what to do to grow!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Horrible Upper Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Respiratory Therapist
    Former Employee - Respiratory Therapist

    I worked at Apria Healthcare full-time for more than 3 years

    Pros

    Competitive pay for new respiratory therapists. Getting to help patients and see people get better.

    Cons

    The benefits are a joke. I had patient satisfaction scores above 90%, worked in a branch that has profited 500k in 2014, yet was still laid off. Apria sells refurbished PAP devices for the same price as a new one. They are short sighted jerks and embody everything that is wrong with the US health care system. They are constantly laying off clinical staff and asking non-licensed personal to do things they don't have any business doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Hospital account liaison

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hospital Account Liaison  in  San Francisco, CA
    Current Employee - Hospital Account Liaison in San Francisco, CA

    I have been working at Apria Healthcare full-time for more than a year

    Pros

    Clients, case managers, SNF's, branch, drivers are what I enjoyed. Good hard working people trying to provide a service.

    Cons

    Direction changes weekly when the numbers aren't being met. Managers will fire you to save their own backs, but eventually get fired anyway. Tremendous turnover, low moral, oppressive environment. Always working in fear of loosing your job. Being owned by blood sucking Blackstone is the problem. Venture Capital company only cares about the bottom line!

    Advice to ManagementAdvice

    Train managers, stick to a plan, listen to customers and employees. Get rid of Blackstone .

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    A totally confused company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Apria Healthcare full-time for more than 3 years

    Pros

    I can't think of any good points with Apria

    Cons

    Nasty people to work for. Totally unorganized management system. Never any follow through on any plan of action.

    Advice to ManagementAdvice

    Clean house. Get rid of upper management. Do your homework and hire real business leaders. Its too bad your patients are so unhappy with your service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good first job to give you insight on the good aspects and bad aspects of corporate life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Specialist  in  Lake Forest, CA
    Current Employee - Human Resources Specialist in Lake Forest, CA

    I have been working at Apria Healthcare full-time for more than a year

    Pros

    Not micromanaged, flexible scheduling, great coworkers.

    Cons

    No room for growth, no room for raises/bonuses/merit increases, workload & type fluctuates constantly.

    Advice to ManagementAdvice

    The incentives that you TAKE should be shared with the employees doing the work.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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