Apria Healthcare

www.apria.com
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Apria Healthcare Reviews

Updated February 15, 2015
Updated February 15, 2015
325 Reviews
2.2
325 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dan Starck
107 Ratings

Review Highlights

Pros
  • good pay compared with the big L or others who are about to go out of business R (in 11 reviews)

  • NONE, some really nice people to work with if they werent a part of management (in 10 reviews)


Cons
  • They are deleting its customer service staff to switch to phone button system (in 24 reviews)

  • Upper Management do not have a define path to success through operations (in 17 reviews)

More Highlights

Employee Reviews

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  1.  

    Could find better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Quality Specialist
    Current Employee - Customer Quality Specialist

    I have been working at Apria Healthcare

    Pros

    There are a lot of good people who work here.

    Cons

    Scheduled hours constantly changing without being asked if you want or can do that shift. Work space constantly changing, which makes it hard to get into a rhythm. Very high Attrition. Told you will be terminated because you made a mistake or you can't work the late hours you are being told is your new schedule. It's not a very nice environment to work in when you keep hearing from your colleagues and supervisors that they are afraid to loose their job. Employees have started to lash out at other employees because they afraid they won't make their quota or SLA and lose their job.

    Advice to ManagementAdvice

    Instead of threatening people why not really promote a team culture to turn this company around. "Apria Cares" shouldn't only be a slogan for the customer but for the employees as well. If the employees feel cared about then they will pass it along to the customers they are serving.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    In alignment with other large corporate customer care centers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Apria Healthcare full-time (more than 8 years)

    Pros

    Comparable pay, ever-evolving environment, hard working leadership, routine updates from senior leadership, customer centric processes, revenue based process implementations to ensure company growth and success

    Cons

    Some agents come to only collect a paycheck, if every agent contributed the same effort, the environment would be 100 times improved but every organization faces similar challenges. Patients and referral satisfaction are a driving force but many coworkers lack the empathy and clinical knowledge to adequately service our customer base. Most employees blame leadership and not the ever changing and evolving environment of healthcare and the strict regulatory requirements of the government that drive the ability to serve our Medicare patient base to their satisfaction.

    Advice to ManagementAdvice

    Fire the non producers and employees who fail to accept responsibility for their own inadequacy. If every employee considered every customer to be the person signing their check maybe they'd appreciate the need for conformance, compliance, and continued education.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Forward thinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative
    Current Employee - Senior Sales Representative

    I have been working at Apria Healthcare

    Pros

    Leadership keep employees well informed of the changes within the industry and the plan for it. Always looking to stay ahead of the curve

    Cons

    Billing and customer services in a centralized area proves challenging to the local customer.

    Advice to ManagementAdvice

    Listen to the feedback from the field and act quickly. Workarounds shouldn't need to be used because of call center issues.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Has potential but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Apria Healthcare

    Pros

    fun coworkers, decent training, uncapped commission

    Cons

    unrealistic goals, direct management is hands off and doesn't give guidance, sales team is expected to everything... Including the customer service and billing jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Apria at branch level was a nice place to work for, upper management(corp. office) only worried about the bottom line.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Logistics Manager
    Former Employee - Logistics Manager

    I worked at Apria Healthcare full-time (more than 8 years)

    Pros

    Good atmosphere, good benefits, many locations.

    Cons

    Lack of training, small pay increases,

    Advice to ManagementAdvice

    give higher raises(cost of living)

    Recommends
    Positive Outlook
  7.  

    Good, but room for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Technician in Portland, OR
    Former Employee - Delivery Technician in Portland, OR

    I worked at Apria Healthcare full-time (more than 3 years)

    Pros

    Large company, room for advancement, improved logistics, better benefits.

    Cons

    Long time ago the local Portland branch was more 'family' oriented. Once it became Apria it became much more corporate, mostly about the bottom line. Patients and their families were still serviced, but that little extra touch just wasn't there anymore.

    Advice to ManagementAdvice

    The everyday workers are what makes the company turn, making managements life easier.

    Recommends
    Neutral Outlook
  8.  

    Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Riverside, MO
    Former Employee - Administrative Assistant in Riverside, MO

    I worked at Apria Healthcare

    Pros

    Working with a variety of people doing different duties.

    Cons

    Some of the maintenance work.

    Advice to ManagementAdvice

    NA

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    cleaning house

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apria Healthcare

    Pros

    good training ground and networking

    Cons

    When you are too good they make sure you don't succeed again. That's when you leave. It never about the patients or employees

    Advice to ManagementAdvice

    open you eyes to w you are doing to healthcarehat

    Doesn't Recommend
    Negative Outlook
  10.  

    Horrible Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Central Representative in Overland Park, KS
    Current Employee - Sleep Central Representative in Overland Park, KS

    I have been working at Apria Healthcare full-time (more than a year)

    Pros

    Some members of management know what they are doing and the department has improved overall be use of them. Good pay. Good coworkers mostly. Some supervisors are good

    Cons

    I work a completely inept manager Nathan He doesn't know anything, is rude, plays favorites, lies and encourages his reps to 'cheat' to make bonus. I don't know why he hasn't been fired yet as he has fired plenty of reps for the same things he does daily

    Advice to ManagementAdvice

    Get rid of the cancer in the department. Morale would be instantly boosted and you would see results. He is not respected by anyone

    Doesn't Recommend
    Neutral Outlook
  11. 2 people found this helpful  

    Bad just got horrible. Don't become a salesperson with Apria

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Apria Healthcare full-time (more than a year)

    Pros

    Co-workers at the local level.

    Cons

    Customer service is horrific and it makes for a difficult sale in the field - trust me when I say you hear about it from customers. This company cares about one thing only - getting paid by Medicare and the insurance companies. The internal policies for "complete and accurate orders" will someday send someone to the ER or worse. Quotas are now EXTREMELY difficult to hit. If by chance you do hit your quota, you won't make much money. Commissions just got SLASHED!!! The sales force was told on a conference call that we were over compensated.

    If you are considering a sales job with Apria, don't do what I did and think that it can't be that bad and you can somehow make a difference. Unless you absolutely need a job, don't take a sales job with Apria!!!

    Advice to ManagementAdvice

    Spend time in the field and see how broken "The Apria Way" is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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