Apria Healthcare Reviews

Pros

flexible hours, good immediate management and a decent place to find stable work if you're willing to work on call at times

Cons

on call can get in the way but more often you are left looking for more overtime than anything else

Advice to Senior Management

listen to the employees lower on the list and take into account what they are saying before you create ridiculous policies with unrealistic goals.

Pros

the co workers, the pay was decent considering I worked in a call center, the reconigtion for a job well done. 5 day work week at my location plenty of life-work balance.

Cons

The cons are for part time person the benefits cost a fortune, which is consistant with other companies, sitting all day is not my style

Advice to Senior Management

offer more chances for advancement, for relocation, find an employee health care plan for part time employees in which half of the check goes to pay for it. dont give me the arguement that we have a high deductible, low premium plans, people on part time cannot afford 1500 deductible.

Pros

Some locations it is all about team work to take care of the patient, employees, and company. Some of these locations provide that small town business feel that you feel good working with.

Cons

Some locations, it is all about the manager, making the manager's image look good above all else. The coporate office in California, as well as the regional office in Atlanta spend little time in reviewing these complaints until the numbers, revenue, or customer feedback drop significantly.
Spend more time with looking at general managment and patient care, less time on logistics. Listen to the hourly employees and offer them complete anonymity. I have never seen a computer program or a truck offer comfort to anyone. Although a walker or a commode does not offer any net proffit margin, it does offer comfort to the patient regardless of time of day or overtime involved.

Advice to Senior Management

Spend more time with looking at general managment and patient care, less time on logistics. Listen to the hourly employees and offer them complete anonymity. I have never seen a computer program or a truck offer comfort to anyone. Although a walker or a commode does not offer any net proffit margin, it does offer comfort to the patient regardless of time of day or overtime involved.

Pros

autonomy, relationship-building, great marketing tools, people willing to offer ideas

Cons

really bad low-income producing territories

Advice to Senior Management

keep trecking along

Pros

good place to work if you are interested in staying in the healthcare (DME) industry

Cons

not much room for growth

Pros

Lots of work and unlimited opportunity for overtime.

Cons

Cannot have much of a life working for this company.

Advice to Senior Management

Remember the little guy who makes your company successful

Pros

There are no Pro's for this company - too much like high school with all of the special cliques that existed between management and employees.

Cons

It was like being in high school. If you were not part of the "IN" crowd then you were overlooked for any promotion. There were rules and procedures in place, but if you were a Senior or higher then you did not have to follow. Seniors and management would spend all day gossiping and on their cell phones updating their Facebook pages. You were told to get the customer's off the phone as soon as possible - no real customer service given. Problems were suppose to be solved by Seniors but never got completed. Open Door Policy does not exist if you had a problem with someone from the "IN" Crowd.

Advice to Senior Management

Stop trying to be friends with your employees and ignoring the qualities and hard work of the "little" people. Remember that Customer Service should come first and that the customers needs have to be met....they are not just a cash cow.

Pros

Not many pros about this job... It's a paycheck. Most of my co-workers are nice. People try & help as much as possible if something is not understood..(if only to cover your butt!)

Cons

Where do we begin?? Low pay, long hours, little or NO family time. If you ask for part time, they say no & then give you the "option" to leave or move positions & take a pay decrease. Managers are the ones who make the final decisions, not HR like they like to tell you they do. Upper management thinks that they are doing US the favor of giving us a decrease to save our jobs. If you file a complaint, you are a "cry-baby" & a "tattle-tale". If you think you can advance in this company, you better either know someone or know someone who knows someone in upper management to even have a chance of success. I have known PLENTY of AWESOME people who used to work for Apria but got tired of all the back-stabbing & office politics associated with the job. So much so, that Apria has lost brilliant clinicians & AEs that should have been treated with more respect & candor.

Advice to Senior Management

LISTEN to your EMPLOYEES. They have the best intentions at heart. To take care of the patient.

Pros

Great time off benefits, understanding when absences occur, laid-back atmosphere so long as phones aren't swamped, opportunity for advancement is good

Cons

leads and supervisors don't really know what they are doing, reps answering phones know more as they have the hands on experience but the supervisors and leads would not be able to answer call after call and do the job, leads are just a way for supervisors to micro manage every little move each employee makes, company is more interested in the number of calls taken rather than the quality and satisfaction of the customer

Advice to Senior Management

If you really want to establish a one call resolution policy with patients calling in to billing, you need more reps answering phones rather than a supervisor or a lead staring at a call que monitor for hours on end making sure that each rep isn't taking too long to pee or heaven forbid following up on a patient's account like we said we would.

Pros

My personal supervisor has been very flexible and willing to work with employee's schedules. As it is a healthcare company there are days when you truly feel like you are able to help patient's, which is a plus.

Cons

Change can be expected in any company, but Apria has a habit of putting employees in new positions without any habits. Everything is disorganized which can be disheartening to employees who are not sure what they will be doing from day to day. The benefits are very expensive for decent coverage.