Apria Healthcare

  www.apria.com
  www.apria.com
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Apria Healthcare Reviews

Updated September 29, 2014
Updated September 29, 2014
279 Reviews
2.1
279 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dan Starck
90 Ratings

Review Highlights

Pros
  • Good pay by the hour and the job is local deliveries (in 10 reviews)

  • NONE, some really nice people to work with if they werent a part of management (in 8 reviews)


Cons
  • They are deleting its customer service staff to switch to phone button system (in 23 reviews)

  • Upper Management do not have a define path to success through operations (in 16 reviews)

More Highlights

Employee Reviews

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  1.  

    Apria over last three years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Revenue Qualification Specialist  in  Jacksonville, TN
    Current Employee - Revenue Qualification Specialist in Jacksonville, TN

    I have been working at Apria Healthcare full-time for more than 3 years

    Pros

    Working in a local office you get to know each other and everyone is very friendly and become like a family. Vacation, person, sick and holiday time is great!

    Cons

    Having a specific trainer or training period when starting or switching job titles would be a big help in learing the programs and job fuctions.

    Recommends
    Positive Outlook
  2.  

    Used to be a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Spokane, WA
    Current Employee - Customer Service Representative in Spokane, WA

    I have been working at Apria Healthcare for more than 10 years

    Pros

    good pay compared with the big L or others who are about to go out of business R

    Cons

    Constant change hard to remember what is right because it is like a back and forth with changes

    Advice to ManagementAdvice

    need to take care of the pts in non-competitive bid areas. this can have great rewards. CASH to the bottom line

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Disappointing- it lacked leadership and m w mentoring. (This i believe is possibly due to location and being away from corporate.)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Pearl City, HI
    Current Employee - Customer Service Representative in Pearl City, HI

    I have been working at Apria Healthcare full-time for more than a year

    Pros

    I loved tge daily interaction with the case managers and building a positive trusting relationship with them. They knew i was there to help and not just "close a sale"

    Cons

    Corporate structure wouldn't allow me to help some patients with trach supolie needs if it wasn't a new order that included a KFP.

    Advice to ManagementAdvice

    Support your staff, have daily business interaction. K b ow what Corpirate has designed their job to do.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Confused Plan for Future Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lake Forest, CA
    Former Employee - Anonymous Employee in Lake Forest, CA

    I worked at Apria Healthcare full-time for more than 3 years

    Pros

    Company has a lot a intelligent and hard working personnel who drive this company. They perform important functions for a lot of deserving customers and the level of care the employees I worked with made me proud of the quality of service performed.

    Cons

    The overall principle of the company is fine, the path to execution is not. Upper Management do not have a define path to success through operations. Many of the senior management have negligible grasp of operations, most are glorified sales reps with little to none logistics and operations background. Antiquated proprietary software systems. HR is ill equipped to handle real day to day business issues (disciplinary/Safety). Management, Branch Manager and above has been successful based on the talented workforce under them, a hard working team that is under recognized and over worked. They are expected to put in 10-12 hour days but upper management rarely works 9. Not to mention they are owned by Blackstone which made Apria nothing more than an investment.
    And frankly, for being a healthcare provider, this company offers a terrible healthcare plan for its employees.

    Advice to ManagementAdvice

    Get a clue. You have sales personnel running an operation that realistically relies on operations much more than on Sales. A coupe very qualified Area Managers with a solid operations background lost their positions to the new process of Sales first. Really?? With the contracts in So.California there is enough work for the technicians and the sooner Management see it is because of their relationships with the CS's and decision makers than any Sales Rep will ever have.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Area Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER  in  Atlanta, GA
    Former Employee - AREA SALES MANAGER in Atlanta, GA

    I worked at Apria Healthcare full-time for more than 3 years

    Pros

    The people are nice and try hard to get the job done but are lacking upper management & operational support

    Cons

    Management doesn't have their act together. The customer service isn't up the level of satisfactory. Morale is very low.

    Doesn't Recommend
    Negative Outlook
  7.  

    Used to be a decent company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Apria Healthcare full-time for more than 5 years

    Pros

    Basic benefits provided by a large company. 6 holidays but you also accrue vacation, sick and personal time off. Your co-workers are the best thing about Apria.

    Cons

    Apria used to be a decent company. But after Blackstone bought them in 2008 (I believe that's the year), things went quickly downhill. For a healthcare company you would expect a good medical plan. When I left, the only option was a high deductible plan with a $2,000 deductible for singles and $4,000 deductible for couples and families. The 401K company match was dropped one year and reintroduced the next year at only 2%. When I left, the match was up in the air for 2014. Apria used to care about the customer, but now it's all about the bottom line and how to get more work out of fewer employees.

    Advice to ManagementAdvice

    Find a way to show that you value your employees. Focus more on true customer satisfaction.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    patient care rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Representative  in  Riverside, MO
    Current Employee - Patient Care Representative in Riverside, MO

    I have been working at Apria Healthcare full-time for more than 5 years

    Pros

    commission on sale of dme is decent but job is very stressful

    Cons

    you are expected to cram product down the patients throats to meet sales goals and if you don't meet monthly sales quotas you get wrote up, management is awful, write ups for everything unless you know the right boss or suck up

    Advice to ManagementAdvice

    hire ethical management to treat staff fair and stop forcing sales on its patients just to make $, dme should be a patients choice not just a tool to make the company money, especially those on Medicare, and purchase a phone system that works or improve the one you have!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good at first, getting worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Concord, CA
    Current Employee - Anonymous Employee in Concord, CA

    I have been working at Apria Healthcare

    Pros

    Pay s alright, fairly easy job

    Cons

    Management, most training is done by yourself. Learn as you go.

    Advice to ManagementAdvice

    Listen to your employees for god's sake.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Interesting company with lots of industry knowledge but PE owned so highly unstable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Lake Forest, CA
    Former Employee - Anonymous Employee in Lake Forest, CA

    I worked at Apria Healthcare full-time for more than a year

    Pros

    the industry and products Apria sells are very interesting. they do a lot of good work for their patients and some very smart, experienced people have gone through there.

    Cons

    salary & bonuses were on the low side in many cases. the politics get pretty nasty there since it's a PE owned company and the board is changing out its top execs every year.

    Advice to ManagementAdvice

    create some stability, optimize staffing levels so you can pay the proper market rates and not chip away at benefits and bonuses every year. invest in your key folks not just who agrees with you and kisses butt.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Don't do it! It's a mess and shows no sign of improvement!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Apria Healthcare full-time for more than a year

    Pros

    Med sales experience, relationships with hospitals and offices (although issues out of your control may ruin your relationships with offices)

    Cons

    Lack of decent training, you are on your own. All training other than your initial training is done via poorly made power points or other e-learning. Initial training is almost all role playing, no solid clinical or product training (embarrassing compared to pharma and other med sales companies). Hit 100% to goal (an almost impossible feat depending on where you are) and did not receive a raise. No raises for anyone in 2014 actually. Terrible matching for 401k if any at all. Health care costs are terrible. Branch personnel paid poorly making for difficulties with referrals (my branch does well despite how Apria treats them - rare!). Never have I received a goal on time! They usually are given well into the start of each quarter. Have pressed hard for how goals are calculated and am always refused (very unethical and untrustworthy in my opinion). Every year in third quarter we are banned from spending any money on lunches (at least this is what is happening on the west coast) which kills you in 4th quarter (your most important quarter). Point system for sales of products constantly messed around with, almost never in the sales reps favor. There is massive pressure to hit very unreasonable goals (what upper management calls stretch goals). Billing center causes havoc on patients and referrals with threatening letters, billing mess ups and miss-charged credit cards. Lay offs always a threat at the branch level. New orders from referrals now are handled by other branches on a first come first serve basis. This is creating huge delays and bad, uncaring service. Worst of all upper management has no interest in listening to suggestions from the field and are prolific micro managers. Text book theory x management. Not sure if it's blackstone or upper management at Apria that are causing all the problems but it's truthfully an EPIC bad place to work now!

    Advice to ManagementAdvice

    Cut out the theory x management. Take a referral and patient first approach. Stop treating your people poorly!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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