Apria Healthcare Reviews

Updated August 24, 2015
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2.3
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Dan Starck
145 Ratings

Pros
  • good pay compared with the big L or others who are about to go out of business R (in 11 reviews)

  • A few nice people at the local branch level (in 10 reviews)

Cons
  • The customer service isn't up the level of satisfactory (in 24 reviews)

  • There is no support from upper management (in 17 reviews)

More Pros and Cons

404 Employee Reviews

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  1. Customer Quality Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Quality Specialist in Kansas City, MO
    Former Employee - Customer Quality Specialist in Kansas City, MO

    I worked at Apria Healthcare (Less than a year)

    Pros

    Huge company that's been around for a long time, Various backgrounds w/ co-workers.

    Cons

    Got to watch out for drama, only two 15min brakes and a 30min lunch.


  2. Cool place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative Overland Park, KS in Overland Park, KS
    Former Employee - Collections Representative Overland Park, KS in Overland Park, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Apria Healthcare (More than a year)

    Pros

    A job that pays within the average range for a call center. Manager was super cool. Great support from team members.

    Cons

    Benefits were a little on the expensive side. Very strict on time for breaks, upper management typically interfered with immediate managers to micro manage the teams.

    Advice to Management

    Empower your staff to do there jobs and you will be amazed at the results they produce.


  3. Apria Healthcare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Lake Forest, CA
    Former Employee - Administrative Assistant in Lake Forest, CA
    Recommends
    Approves of CEO

    I worked at Apria Healthcare (More than a year)

    Pros

    The people at Apria Healthcare are friendly and helpful.

    Cons

    Workload can be light at times.


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  5. A Good Place to Work If You Have The Right Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Friendly environment, invests in employees, opportunity for growth.

    Cons

    Inconsistent Managers, Certain environments can be divisive, Needs to be more of a cohesive team atmosphere.

    Advice to Management

    Listen to feedback from employees. Always have an open-door policy with employees. Bullying or embarrassing employees in front of others should never be tolerated.


  6. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Recommends

    Pros

    It's great to work within the healthcare arena.

    Cons

    None to share. I worked there during the time of growth in the 90's and I learned a lot during my time there.

    Advice to Management

    Keep focusing on the dynamic relationship between the employees and the patients.


  7. Apria Healthcare

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Quality Specialist in Tampa, FL
    Current Employee - Customer Quality Specialist in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Apria Healthcare full-time (More than 5 years)

    Pros

    Good place to get experience in the medical field. You can learn outpatient medical coding as Customer Quality Specialist and medical billing as a Suspended Billing Representative or Collections Representative.

    Cons

    High turnover of employees and management at their customer care centers. No promotion opportunities outside of becoming management. They also have outsourced some of their employee's work to India and the Phillipines.

    Advice to Management

    Create more promotion opportunities for your employees and stop micromanaging them.


  8. Working for apria is great experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pst in Chicago, IL
    Current Employee - Pst in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Apria Healthcare full-time (More than 8 years)

    Pros

    To deliver patients oxygen and seeing there smile on there face when there oxygen arrived is priceless.

    Cons

    The heavy routing on one driver. The heavy add ons on one driver while other drivers have a light route. This happens every day

    Advice to Management

    LCE needs alot of improvement with knowing orders have been done already. They need to be more fair with the heavy routing in distributing add ons


  9. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Negative Outlook

    I worked at Apria Healthcare full-time (More than 5 years)

    Pros

    Decent pay...promotion opportunities...loved working with patients

    Cons

    High turnover...poor management...antiquated computer system


  10. Customer Service Rep

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Enjoyed working at Apria - had to move due to hubbys job.

    Cons

    No cons - enjoyed it!


  11. Customer Service Represetative

    Former Employee - Customer Service Representative in Yuma, AZ
    Former Employee - Customer Service Representative in Yuma, AZ

    I worked at Apria Healthcare (More than a year)

    Pros

    Working daily with patients and other co-workers

    Cons

    not being able to advance



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