Aptean Reviews

Updated September 23, 2014
Updated September 23, 2014
116 Reviews
2.4
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aptean CEO Paul J. Ilse
Paul J. Ilse
56 Ratings

Review Highlights

Pros
  • The management is flexible with time so the work-life balance is great (in 9 reviews)

  • Product based company with good products in the portfolio (in 6 reviews)


Cons
  • This is caused by the incompetence of the upper management and the fact that (in 9 reviews)

  • Little to no new product development going on (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Not to bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aptean full-time

    Pros

    Great people to work with - flexible hours with telecommuting

    Cons

    Too much turn over - always someone leaving

    Advice to ManagementAdvice

    listen to your managers and your employees - they are the company and have their fingers on the pulse of what the customers want.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Good place to work...for a while

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Analyst  in  Indianapolis, IN
    Current Employee - Technical Support Analyst in Indianapolis, IN

    I have been working at Aptean full-time for more than a year

    Pros

    Good place to learn marketable skills
    Great atmosphere
    Great people

    Cons

    Pay is very low
    Not much potential for advancement
    Little to no new product development going on
    Parent company is clueless
    HIgh turnover
    More and more responsibilities without additional compensation
    Disorganized management
    Training is nonexistent
    Benefits are not good and are getting worse yearly

    Advice to ManagementAdvice

    Listen to your employees and actually try to retain them. This "great place to learn", "springboard to other things" approach only goes so far. It's not that hard to figure out that you're just trying to do things as cheaply as possible. I understand that approach, but you've forgotten one very important principle in business: you get what you pay for. You're losing your best people to other companies because you won't reward people for their work and make the changes that need to happen in this company.

    Personally I blame parent company Vista - I know several who were around before the acquisition (that they tried to say was a merger) and things were much better before. Par for the course I guess as far as acquisitions go.

    Also, if you make promises, keep them. I was promised a $2500 yearly bonus, which I saw not even $500 of.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    A speculative career choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Software Developer  in  Atlanta, GA
    Current Employee - Associate Software Developer in Atlanta, GA

    I have been working at Aptean full-time for less than a year

    Pros

    It's a great place to use as a stepping stone if you don't have any experience.
    Middle management is empathetic.
    Co-workers are easy to get along with.
    R&D has a game room, donut/bagel Wednesdays, and the occasional R&D outing.
    HR is responsive and earnest.
    Plenty of opportunities to take on responsibilities.
    Parent company Vista has an interest in seeing Aptean succeed.
    There are multiple efforts underway to improve processes and tools within Aptean.
    New emphasis has been placed on supporting new development.
    Aptean has the potential to be a great company to work for in a year or two.

    Cons

    Salary is on the low end.
    Combining several dozen products under one roof in a short period of time has its unique problems.
    The transition from waterfall to agile development is a source of consternation.
    High turnover has left new hires to pick up the pieces of important projects.
    Career growth for developers is as of yet undefined.
    Upper management is learning a lot of things by trial and error.
    Parent company Vista can do with Aptean whatever they please.
    Aptean has the potential to be an awful company to work for in one or two years.

    Advice to ManagementAdvice

    The only thing anyone hears that's related to career growth is "Do your current responsibilities well and then we'll put you on the more fun jobs.". This isn't an answer to career growth. If you can't be more specific with regards to goals and advancement, let us know. We won't like it, but we'll understand because Aptean is still in transition.

    Management needs to get a grasp on employee perception:

    Case 1). Moving sustainment operations to India and focusing on new development in the US.
    -On paper: Solid move! This will allow for, in theory, investment in new development - to build interesting new features, functionality, and user experiences into our products - all while the India team can nurture efficiency in product sustainment.
    -In Practice: Employees see jobs being outsourced and they question their job security; because it's a slow transition we don't see the benefits.

    Case 2). Meeting EBITDA goals to get bonuses - cutting expenses.
    -On paper: Not a bad idea. People were pissed after all about not getting bonuses last year.
    -In Practice: It looks like you're at a race to the bottom, which combined with perceptions in case 1) can be disconcerting. There are certain things that we might give up our bonuses for if you gave us the option. Not sure which things? Ask us.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great place to start off your career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Technical Support Engineer  in  Indianapolis, IN
    Current Employee - Associate Technical Support Engineer in Indianapolis, IN

    I have been working at Aptean full-time for more than a year

    Pros

    The job is full of Friendly people. Co-workers are always willing to assist and lend a hand. The company also promotes internal growth, which is very encouraging. Different products give you the option of working more over phone or email. Another nice thing is the occasional option to work from home.

    Cons

    Some teams were not as organized in the beginning, but continue to improve. The traffic to and from can be painful.

    Advice to ManagementAdvice

    More incentives would be nice.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Executive leadership driving Aptean into the ground...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aptean full-time

    Pros

    Some great people to work with and learn from if new to software...
    Atlanta HQ is in a great location and easy to get in and out of...

    Cons

    Executive leadership constantly changing and changing the direction of the company as well. Unrealistic/unethical sales forecasting methods by Executive leadership results in missed targets which result in "re-alignments" and good people losing their jobs...(throughout every department)

    Advice to ManagementAdvice

    Someone needs to step in and make a good plan for a course of direction. The CEO may want to insure that his "right hand man" doesn't land him and countless others out of jobs due to his misguidance...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    This place sucks now. Was great when I was hired then all the benefits changed and management screwed everything up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Software Developer  in  Atlanta, GA
    Former Employee - Associate Software Developer in Atlanta, GA

    I worked at Aptean full-time for more than a year

    Pros

    Other developers that aren't in India. All the new and young guys they hire to help develop software are pretty awesome. Other than that, there is nothing positive about this place.

    Cons

    Management has no idea what is going on or what to do and they set unrealistic goals and punish people when those aren't met.

    Advice to ManagementAdvice

    Accept you loses and quit. You guys suck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Can't get their priorities straight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Atlanta, GA
    Former Employee - Sales in Atlanta, GA

    I worked at Aptean full-time for less than a year

    Pros

    Exposure to software solutions. Rapid pace of change with private equity ownership and plenty of opportunities for those seeking a career in software sales. Strong learning structure

    Cons

    So much reorganization and uncertainty, too many initiatives in too short a time. Poor engagement and communication with customer base and employees. So much turnover.

    Advice to ManagementAdvice

    Stop strategizing and reorganizing for the sake of profitability. Start addressing root causes for the sake of your employees and customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Nothing but progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Aptean full-time for more than 3 years

    Pros

    Ever since the merger in 2012, there has been a lot of turmoil and change, however, starting late last year, the dust has widely settled and the company is poised for growth. Backed by one of the most successful PE firms has certainly helped with setting now SOP's and policies.
    New mgmt has also taken great strides and within a calendar year has accomplished what previous mgmt had failed to do in about 10years. Much development in the Product portfolio and many opportunities for promotion and internal growth.

    Cons

    Constant change towards improvement makes for a dynamic environment. Not for those looking for a stale and dry work environment.

    Advice to ManagementAdvice

    Internal and External communications could be greatly improved on.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great experience!!!! Have learned a ton of new skills with this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Software Developer  in  Indianapolis, IN
    Current Employee - Associate Software Developer in Indianapolis, IN

    I have been working at Aptean full-time for more than a year

    Pros

    They are all about moving people into new a better positions. They constantly challenge you to learn new skills. Being a family man I have never had an issue with working too much.

    Cons

    Pay is low in support operations. Training for me was minimal. Being a software developer with most of those jobs in India made it difficult to move up in my profession. Insurance could be better.

    Advice to ManagementAdvice

    Keep moving people to better positions and training with the skills needed for those positions.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 6 people found this helpful  

    The place where truth, logic, and software go to die

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aptean full-time for more than a year

    Pros

    Hmm, this is a difficult category to complete.
    1) Lets see, the people on your actual team are great to work with when management is not doing what they can to run people off.
    2) The vision plan is decent.

    That would be the only positives of working here.

    Cons

    1) The pay is at the very bottom of the scale for any position other than an executive.

    2) They claim that there will be bonuses for everyone but that is a bold face lie, unless you are an executive than you get it, otherwise do not expect to see a bonus.

    3) The benefits that are not Vision are the absolute worse, the health insurance policy should really be just don't ever get sick.

    4) The atmosphere/culture especially in R&D is hostile and soul destroying. This is caused by the incompetence of the upper management and the fact that upper management treats the R&D department the worse in the whole company, even though logic says that the people making and maintaining the software that is being sold to keep the doors open should be treated the best not the worst.
    Having upper management that is out of touch with the American culture of the new age college graduate is a problem. If this was a company being run overseas, or twenty years ago then the current upper management team might do okay.
    The place use to be fun, there would be talking and once an afternoon you could go by R&D and get involved in a NERF war, but some people didn't like that and tattled to higher ups and the fun police came and said no more NERF. Instead they tried to replace that morale killer with a Foosball and ping pong table. That are only allowed to be used in the afternoons after five and if all your work is done.
    The office space to work has been downgraded to about a four by four by two cube with no ability to collaborate with team members or even get work done in a non-distracting environment. The culture is so bad that even getting up to stretch is now treated as a no-no.

    5) Upper management- Does one department really need three different VPs that all want to run the place a different way on a different day? Apparently the answer here is a big fat Yes. Good luck knowing who is in charge on any given day.
    If you are not willing to arrive when they do and leave when they do, you can not make them happy, even if you are good enough to get the work done in a normal eight hour day. Forget about taking lunch unless you want to take it at your desk or make up the time that you are not there, if you don't do either than certain people will get mad and become passive aggressive.
    The passive aggressive nature of upper management is another HUGE negative. Instead of doing something about it the minute it happens, it will be days later that you get the notice and that is after it goes through about four different people. Instead of walking around what someone is working on maybe you should be in your office doing your own work so you can leave at a normal time.
    The fact that the person in charge of a team does not actually make the decisions about the team working on the product, even though they interact with the team more than the VPs is illogical.
    The lack of knowledge of current technologies that they want implemented is a huge negative, just because it exists does not mean it can be applied to all products at all companies.
    The micro-management of everything is terrible, if you want to make sure the job is done to your secret standards than you should probably be doing it yourself, instead of creating unnecessary work for others.
    Always needing someone else to blame instead of taking the blame for the fact they do not really know everything when making decisions, or that they got caught in a lie.
    They will never know your name and gladly conjure lies or use observations with no proof to get rid of anyone that they need to, because you are only a cog in the broken machine that is Aptean and not a person.

    6) Logic is not applied to issues. Instead of trying to boost morale and keep people, they now focus on some arbitrary numbers and judge people harshly on those numbers. Which only lowers morale more and has created a situation WHERE A PERSON IS LEAVING THE COMPANY EVERY TWO WEEKS. This is not something that should have the ability to have an average put on it. Starting major projects and then moving people to other teams because they think no one will notice. Not using logic goes all the way to the top, because if anyone would look and see that people where leaving at an alarming rate, there would be some executives getting fired, but the blindness runs all the way to the top. The fact that if you are on a team and you want discuss the project the team is working on, it is not allowed and makes people angry because it is seen as not working as hard as possible. Then what is the point of the team?

    7) The software. The software here is so old and terribly made I am surprised that they even manage to sell it to customers. The Pivotal product is completely broken and in need of a complete rewrite, but management doesn't care as long as it is being sold, even though customers complain about it all the time. The Ross product comes from the 1970s and it shows its age with the lack of features and the antiquated technology being used in it.

    8) Treating people that make mockups like they are more important than the people that actually make the working project. Recently, the new UX team lead that was hired and over payed wants to take over a lot of space to have a showroom of the empty promises they are drawing so they can show customers. Teams in the company hear these discussions and once again morale decreases, and the question becomes: What is the point of working hard if you get no recognition for doing the unglamorous work, to make these promises a reality?

    9) Treating customers like they are just a number on an accounting sheet. If customers came first some of the software issues would have been solved years ago, and empty promises would not be made to try and keep what you got. The strong arm tactics of the company to retain and milk every dime out of a customer is disgusting.

    10) The people they got to come from China to work after closing the office over there. These people have no way to get out because they hold their Work Visa and would not care one iota about sending them back the minute they don't perform up the scale they think they should.

    11) The secretive arbitrary scale that management uses to judge who is worthy or not. Once again because there are multiple people in charge of a department, each one has their own scale and good luck trying to be a success on all of them.

    12) The fact that no one new is being hired to replace the ones that have left. Everyone knows that the jobs are being sent to India, to be done for a cheaper price and to a poorer quality. While not just pack the whole office up and send it over there instead of one position at a time?

    13) The CEO is only seen if there is a public appearance in it for him, or some amount of glory he can claim. The guy does not know or understand the technology that the company uses or makes. The fact that he does not see what his underlings are doing with the employees should set of a major red flag for everyone. Also, the claim that employees can talk to him and something will change is a lie. The only thing that changes is that things get worse, because once again the passive aggressive behavior is demonstrated by the underlings.

    14) The non-stop propaganda shown on the TVs on every wall. The employees don't care because we are already there, maybe in the lobby with the receptionist you need them but with working employees, all they do is destroy morale.

    15) Career advancement is something that does not exist.

    16) The outlook for this company. The outlook is probably in a year all jobs will be overseas or the equity partner group will sell it off in pieces. Because, it is starting to get ugly and customers and employees are seeing the truth, even though they are trying to hide it as well as possible. With the current incompetence, lack of respect for employees, and spineless management, the doors may be open another year, with two being the max.

    Advice to ManagementAdvice

    The brief summary for those in management that don't want to read all the details, to fix all the problems with Aptean, all of management needs to be replaced and a structure where departments only have one head in charge implemented, because if not the end is coming up fast and all the employees see it coming while you stay in the dark.

    For everyone else, lets go step by step on how to fix the cons.

    1) Pay people better, but that will never happen based on the willingness to send jobs overseas.

    2) Actually give out bonuses to the employees not just the executives or the people with VP in their job title.

    3) Benefits where the best policy is to actually go see a doctor would be nice, but that will never happen once again based on the willingness to cut whoever, or whatever to keep one more dollar.

    4) There is no way to fix the culture at this point without replacing those that have destroyed it. Such as, all the upper management. Because the people who understood what the culture needed to be to get the optimal performance out of employees were forced out a while ago.

    5) The only way to fix upper management is to replace all of them. From the CEO to anyone with the title manager. The incompetency runs all the way to the bottom of the power structure. However, the replacements need to be people who haven't been a manager for the past ten-plus years, not just come from a company overseas, and can actually relate with the workforce with which they are in charge. Just because someone did the job they are going to be in charge of ten or more years ago does not make them qualified to be in charge of a new generation doing that job.
    This will probably never happen so at least cut back on the micro management. If you want it done a certain way and must stand over someone's shoulder and watch them do it, then go into your office and do it yourself, it will be done quicker, and to your standard, but you will have no one to blame but yourself, and you can't let that happen now can you.
    Also, educate yourselves, if you want to use the buzzwords you hear at technology business conferences at least of some sort of understanding about what it is, how it applies and even how it is implemented before deciding it is something that should be done to the products. Just because it exists does not mean it fits all situations.
    Finally, stop with the lies everyone can see through them as if they were looking out a window. So all you are doing is killing what little morale is left in the employes that have yet to quit. Grow a spine and tell the truth, people may not like the truth but in the end they might give you some respect for it.

    6) Not applying logic will be fixed if the correct people are in charge of the correct departments. So replacing all of management could fix this issue.

    7) To fix the software, how about letting the people who work on it and know it actually make the decisions on what can and can not be done. Not people that have read the instruction book, and never seen inside the software. Just because you know how it works doesn't mean you know what is going on to make it work.

    8) To fix this one is easy, show the people that do the actual work some respect and not just brush them off because they create something that is not a pretty picture, but makes that picture a reality. Without the people making it work all you have is some art to put on the break room refrigerator, and no customer will by that.

    9) Quit lying and strong arming the customers and show them some respect, instead of squeezing them for every possible cent. Customers are what allow you to keep working and with the reputation that is currently out there it won't be long till they start leaving and going to the companies that offer the same services at a better rate.

    10) This one there is no way to fix. Because you hold the key to them being here does not give you the right to treat them poorly and with no respect.

    11) Once again replacing all the management would fix this, but since that is not going to happen maybe have one actual person in charge of a department not multiple that depending on their mood want to run it a different way.

    12) Everyone hears the rumors of jobs being sent over seas, so either confront it head on, or just pack up the office and send it to India.

    13) Replace this guy. His incompetency allows for his underlings to be just as incompetent as him. It starts at the top and runs down hill. Plus he is out of touch with technology and only know current buzzwords that he reads in Business Weekly.

    14) Remove the TVs every where but the lobby, people don't need a constant reminder of what the company is or the commercial that was made, we are not customers, we do not care. Just stop the propaganda and scare tactics they are not working.

    15) Quit hiring executives and managers from the Vista portfolio of companies and someone who is actually qualified to be in charge because they have been there, know the company, and they can relate to the people they are managing because they were one of them.

    16) There is no way to fix the outlook for this company. Just good luck to Vista when they try to sell the pieces. Cause a bunch of the software is junk no one wants.

    An important reminder, just because you are management does not automatically entitle you to respect. To get respect you must give respect. This way of thinking and the actions cause by it have caused many great people to leave in a hurry and the blindness to see it will lead to end.

    Also, the passive aggressive actions make you seem immature and someone who should not actually be a manager or executive, act like the manager/executive your title says you are and deal with the problem then and there not days later through multiple other people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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