Aqua America

  www.aquaamerica.com
Work in HR? Unlock Free Profile

Aqua America Reviews

Updated Jun 3, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.7 15 reviews

50% Approve of the CEO

Aqua America Chairman, President, and CEO; Chairman, Aqua Pennsylvania Nicholas DeBenedictis

Nicholas DeBenedictis

(4 ratings)

30% of employees recommend this company to a friend
15 Employee Reviews
Relevance Date Rating
in

     

    Awesome

    Anonymous Employee (Current Employee)

    ProsEverything great company to work for

    ConsNone but could be better

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Sinking Ship

    Customer Service Representative (Former Employee) Bryn Mawr, PA

    ProsThe company provides you with lots of AQUA branded "stuff" in lieu of full time hours with benefits. They will gladly invite you to the AQUA picnic or special events such as "Walk at work Wednesdays"

    ConsMicromanaging call center bosses that do not listen to or respect their employees. Training is inconsistent and incomplete. The company has little to no interest in actually addressing a customer's problems, only with getting them off the phone. Customer Service reps are actually encouraged to hang up on customers and are reprimanded for seeking assistance with complex issues.

    Advice to Senior ManagementStop judging your employees by how short their calls are. When an employee has an issue, listen to what he has to say.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    My experience was enlightening.

    Seasonal (Former Employee) Springfield, PA

    ProsLenient management and welcoming staff.

    ConsEven though safety precautions are focused on, they are rarely kept track of.

    Advice to Senior ManagementReally go to sites and view if safety regulations are being followed.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No

     

    Ok

    Anonymous Employee (Current Employee)

    ProsLocation, knowledgeable workforce, secure, gain experience

    ConsLimited opportunities for women and minorities

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Keeping afloat

    Customer Service Representative (Current Employee) Kankakee, IL

    Prosconsistent paycheck and manager works with you when personal issues arises You will not lose job unless you tick off supervisors or half of staff that are their friends and simply hang up on customers, or don't show up.

    ConsNO ADVANCEMENT ................. This position is great for content but since I have outgrown job years ago just there now .. Nothing to do but listen to dumb broke customers.

    Advice to Senior ManagementHire fresh supervisors or open another position .. this is a very tedious job and Senior Reps are going to get tired of doing Supervisors job .

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    it was just a pay check!

    Customer Service Representative (Former Employee) Kankakee, IL

    ProsI received a pay check

    ConsI have never seen a management team that care more about making customers feel bad, using the slave tactics with their employees so that they can get bonuses and could careless if the customers are right- in their eye (Kankakee) the customers are always wrong. If you are friends with management you will not be required to do much, but if you are not, you will be bullied. Management has been there since the start of this location and still don't know how to do the job of a CSR. So they treat the customers bad because they lack knowledge. NO ROOM FOR ADVANCEMENT.

    Advice to Senior ManagementNONE, THEY ARE ALL FRIENDS AND THEY WILL STICK TOGETHER TO SHOW SHOW CORPORATE THAT THEY ARE KNOWLEDGEABLE AND THEY HAVE ENOUGH EMPLOYEES AFRAID OF THEM THAT WILL DO THEIR JOB TO MAKE IT SEEM LIKE THEY ARE AWARE OF WHAT IS GOING ON. UNDERCOVER BOSS SHOULD TAKE A TRIP TO KANKAKEE!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great to Start, Hard to Stay

    Anonymous Employee (Former Employee)

    Pros- Good company if you are starting your career or if you have been in the workforce for a while and looking to retire.
    - Stable environment. Only way to leave is if you go voluntarily or get sold off.
    - Benefits are good, standard. Nothing over the top. They pay for school which is a bonus.
    - Stable, growing company stock.
    - Mostly friendly, supportive staff.
    - Flexibility to touch on a lot of areas and get good experience.

    Cons- Departments are in their own silos and fail to communicate effectively with eachother.
    - Pay is not competitive. High potential employees are undervalued monetarily. Awards are not based on any metrics and are not necessarily given to the employees who work the hardest or deserve it. You'll get a blank stare if you ask how your raise or bonus were calculated. You really only get paid well if you are in senior management or are in the Union. Unfortunately, the only way to make more money is by taking a job at another company or threatening to leave.
    - Supervisors will not necessarily speak on your behalf or support you. Hard to put your trust in your manager because a number of them are only looking after themselves.
    - Lack of development or a defined career track for corporate employees.

    Advice to Senior ManagementFind ways to develop your employees and make them want to stay with the company. Being stable is nice, but for younger people looking to grow you need to actively work on retaining them.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very poorly organized, unprofessional company

    Construction Coordinator (Former Employee) Fort Wayne, IN

    ProsThe compensation package was decent but the health insurance deductible was a bit steep. That is about the only thing positive I can think of.

    ConsManagement is unprofessional, unorganized, not truthful and training was a new employee searching through 1000's of files to find what they were looking for.

    Note to you idiots: organize your filing system, should only be 1 location for a specific project file, not two or more. I wouldn't spit on the building if it was on fire!

    Advice to Senior ManagementStart using some common sense and when promoting individuals that cannot manage, at least get them some management training.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Run .... don't walk .... away from this company

    Mid-Level Manager (Current Employee) Bryn Mawr, PA

    ProsIt's a paycheck and the company is stable since it's a monopoly and the customers don't have a choice. There are some really good people working there in mid-level and lower-level jobs, although most of them are unhappy and looking to leave.

    ConsManagement has one goal: make more money for themselves at the expense of customers and employees. If this company was in a competitive environment, most customers would go elsewhere. If the job market was stronger, most employees would go elsewhere. This company is so stuck in the past, I'm surprised they don't still use rotary phones and have a pool of stenographers taking shorthand. Several good employees left recently after LESS THAN ONE YEAR with the company. Others are looking to get out as well.

    Advice to Senior ManagementAdvice to management: introduce yourselves to the 21st century. 1950 was a great year, but it's time to move on.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Aqua life

    Chief Executive Officer (Current Employee) Bryn Mawr, PA

    ProsVery laid back atmosphere, more like a big family.

    ConsSome find it hard to move up, it your happy with not advancing in your career. This is a great place to call home.

    Advice to Senior Management...

Worked for Aqua America? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.