Aqua America

  www.aquaamerica.com
  www.aquaamerica.com

Aqua America Reviews

Updated November 19, 2014
Updated November 19, 2014
19 Reviews
2.3
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aqua America Chairman, President, and CEO; Chairman, Aqua Pennsylvania Nicholas DeBenedictis
Nicholas DeBenedictis
7 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aqua America

    Pros

    Everything great company to work for

    Cons

    None but could be better

  2.  

    Too Old School

    Former Employee - Human Resrouces in Philadelphia, PA
    Former Employee - Human Resrouces in Philadelphia, PA

    I worked at Aqua America full-time (less than an year)

    Pros

    Convenient location. Close to restaurants.

    Cons

    Very old school. Owners not open to new ideas!
    Poor benefits, compensation.
    Real tension between union and non-union staff
    Top talent definitely not selected.
    Not good place for work life balance - no flexibility!

  3.  

    Needs a major upgrade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bryn Mawr, PA
    Current Employee - Customer Service Representative in Bryn Mawr, PA

    I have been working at Aqua America full-time (more than 3 years)

    Pros

    A paycheck, decent hours, ok benefits

    Cons

    Management is horrible, training is horrible, opportunity to advance, under paid for doing a 3 person job. Procedures horrible, customer service bad, this company needs a full upgrade asap.

    Advice to ManagementAdvice

    Build a new team, more advancement, better pay, more flexibility, listen to your employees. Help the customers better,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Rotten From the Inside Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aqua America full-time (more than 3 years)

    Pros

    -Steady paycheck
    -8-5 work schedule
    -Pay is decent (but not really worth the stress that goes with it)

    Cons

    -No respect for work/life balance
    -No accountability
    -Will change your schedule with little to no notice including making employees work through lunch for mandatory overtime
    -Workload imbalanced
    -Poor leadership
    -Cowardly management
    -No advancement opportunities
    -Shady, unethical and immoral business practices
    -Outdated and impractical technology
    -Employee favoritism
    -Inadequate training
    -Management are like slave drivers
    -High stress environment with no parameters in place to help employees cope
    -No workforce management
    -HR is in one central location so no one around to explain benefits or other HR related concerns

    Advice to ManagementAdvice

    RUN AWAY AS FAST AS YOU CAN! I have worked in many different places over the years and I have never seen anything as disorganized, dysfunctional and devilish as this place. Whether you are are a potential employee or worse, a potential customer, get as far away from Aqua America as possible. As a current employee knowing the business practices this company adheres to, I wouldn't live anywhere that Aqua America services even if someone provided me a house to live in for FREE! Aqua provides minimal service upgrades yet jacks the rates up regularly. A good percentage of the customers live in low income areas. Aqua is a monopoly so there is no competition for the service so they charge what they want. They turn off people's water unjustly then charge them astronomical prices to get their service restored. The water quality is terrible. There's always an outage. Customer complaints go unresolved and unheard. The goal is to exhaust the customer so they just don't fight anymore and go along with it. Afterall, it's not like cell phone service or cable tv where you can explore other options. If they provide service to your address they are your only option unless of course you want to dig your own well. They are well aware of this and treat their customers like crap. Aqua makes mistakes that lead to customers being shut off but then belittles the customer. Customers are treated like dead beats. There are several system and procedural glitches that go unresolved which negatively impact the customer. As a customer service rep be prepared to be cursed out daily by customers due to the poor company image. Management does not provide any assistance or real support. Probably because they are too busy breathing down their employees necks like slave drivers and obsessing over stats instead of promoting good, thorough customer service. They would rather you get the customer off of the phone in 2-3 minutes and have the customer call back a dozen times about the same issue as opposed to taking 10 minutes to help the customer thoroughly so they don't have to call back. Everyone I know at AA is stressed out and actively seeking employment elsewhere.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Very poor management..they only care about making $$$ and getting customers off the phones by any means necessary. Ironically, the nastier you are the better off you'll be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Kankakee, IL
    Current Employee - Customer Service Representative in Kankakee, IL

    I have been working at Aqua America full-time (more than 3 years)

    Pros

    Getting a paycheck bi-weekly on time

    Cons

    You'll be ok, working w/ the NCC in Kankakee IL If don't mind being talked to like a child in a rude, disrespectful manner by management. If your only care is urself n not for others.You'll love it! how ever if u question their tactics n how they do u.I don't think so! Make anyone in their clique (you'll identify quick who they are how their treated) might as well start looking for a new job. The management approves & participates. Corporate will not help!

    Advice to ManagementAdvice

    To corporate that's waaayyyyyyy In Pennsylvania! FIRE AND HIRE A WHOLE NEW MANAGEMENT TEAM.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bryn Mawr, PA
    Former Employee - Customer Service Representative in Bryn Mawr, PA

    I worked at Aqua America part-time (more than an year)

    Pros

    The company provides you with lots of AQUA branded "stuff" in lieu of full time hours with benefits. They will gladly invite you to the AQUA picnic or special events such as "Walk at work Wednesdays"

    Cons

    Micromanaging call center bosses that do not listen to or respect their employees. Training is inconsistent and incomplete. The company has little to no interest in actually addressing a customer's problems, only with getting them off the phone. Customer Service reps are actually encouraged to hang up on customers and are reprimanded for seeking assistance with complex issues.

    Advice to ManagementAdvice

    Stop judging your employees by how short their calls are. When an employee has an issue, listen to what he has to say.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    My experience was enlightening.

    Former Employee - Seasonal in Springfield, PA
    Former Employee - Seasonal in Springfield, PA

    I worked at Aqua America part-time (less than an year)

    Pros

    Lenient management and welcoming staff.

    Cons

    Even though safety precautions are focused on, they are rarely kept track of.

    Advice to ManagementAdvice

    Really go to sites and view if safety regulations are being followed.

  9.  

    Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aqua America

    Pros

    Location, knowledgeable workforce, secure, gain experience

    Cons

    Limited opportunities for women and minorities

  10. 1 person found this helpful  

    Keeping afloat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Kankakee, IL
    Current Employee - Customer Service Representative in Kankakee, IL

    I have been working at Aqua America full-time (more than 5 years)

    Pros

    consistent paycheck and manager works with you when personal issues arises You will not lose job unless you tick off supervisors or half of staff that are their friends and simply hang up on customers, or don't show up.

    Cons

    NO ADVANCEMENT ................. This position is great for content but since I have outgrown job years ago just there now .. Nothing to do but listen to dumb broke customers.

    Advice to ManagementAdvice

    Hire fresh supervisors or open another position .. this is a very tedious job and Senior Reps are going to get tired of doing Supervisors job .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    it was just a pay check!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kankakee, IL
    Former Employee - Customer Service Representative in Kankakee, IL

    I worked at Aqua America full-time (more than 3 years)

    Pros

    I received a pay check

    Cons

    I have never seen a management team that care more about making customers feel bad, using the slave tactics with their employees so that they can get bonuses and could careless if the customers are right- in their eye (Kankakee) the customers are always wrong. If you are friends with management you will not be required to do much, but if you are not, you will be bullied. Management has been there since the start of this location and still don't know how to do the job of a CSR. So they treat the customers bad because they lack knowledge. NO ROOM FOR ADVANCEMENT.

    Advice to ManagementAdvice

    NONE, THEY ARE ALL FRIENDS AND THEY WILL STICK TOGETHER TO SHOW SHOW CORPORATE THAT THEY ARE KNOWLEDGEABLE AND THEY HAVE ENOUGH EMPLOYEES AFRAID OF THEM THAT WILL DO THEIR JOB TO MAKE IT SEEM LIKE THEY ARE AWARE OF WHAT IS GOING ON. UNDERCOVER BOSS SHOULD TAKE A TRIP TO KANKAKEE!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Aqua America? Share Your Experiences

Aqua America

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.