Aqua America Reviews

Updated March 12, 2015
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2.8
22 Reviews
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Recommend to a friend
Approve of CEO
Aqua America Chairman, President, and CEO; Chairman, Aqua Pennsylvania Nicholas DeBenedictis
Nicholas DeBenedictis
9 Ratings

Employee Reviews

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  1. Very pleased operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Plant Operator in White Haven, PA
    Current Employee - Plant Operator in White Haven, PA

    I have been working at Aqua America

    Pros

    - flexibility
    - friendly and warm work environment
    - supervisor support
    - lack of micromanaging
    - reimbursement for expenses, including licensure
    - availability of resources to do the job efficiently
    - benefits and pay
    - perks and bonuses

    Cons

    - unplanned overtime on occasion (unavoidable given the nature of the job)
    - onboarding process can be a little overwhelming

    Advice to ManagementAdvice

    My only advice would be to streamline the onboarding information. It is overwhelming and hard to keep everything straight or find information when you need it. I.e. Red Carpet, iPay, HRConnect, InfoStream, Compliance Wire, Health Advocate, T.Rowe Price, company email, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  2. I loved my job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Utility Worker in Fort Wayne, IN
    Former Employee - Utility Worker in Fort Wayne, IN

    I worked at Aqua America

    Pros

    Good benefits and safety minded.

    Cons

    Sold water lines to city, laid me off.

    Advice to ManagementAdvice

    Value your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aqua America

    Pros

    Flexible work schedule, awesome employees and kind senior management

    Cons

    unsure of where the company is going with retirement of current CEO

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1ST TIME LEVEL MANAGERS DISRESPECT EMPLOYEES & CUSTOMERS DAILY! $@& U HAVE 2 BE COOL W/ THEM TO GET IN..

    Current Employee - Customer Service Representative in Kankakee, IL
    Current Employee - Customer Service Representative in Kankakee, IL

    I have been working at Aqua America

    Pros

    Getting a pay check

    Cons

    Managers spread things around the office, that were told to them in confidentiality. Talk/laugh about employees while on the floor. Reps mute customers to curse aloud! Ghetto fabulous up in here!

    Advice to ManagementAdvice

    Your a joke. Its hateful,mean,and disgusting how u act and treat people in the office.corporate doesnt care.
    Where they do this at??

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Too Old School

    Former Employee - Human Resrouces in Philadelphia, PA
    Former Employee - Human Resrouces in Philadelphia, PA

    I worked at Aqua America full-time (less than a year)

    Pros

    Convenient location. Close to restaurants.

    Cons

    Very old school. Owners not open to new ideas!
    Poor benefits, compensation.
    Real tension between union and non-union staff
    Top talent definitely not selected.
    Not good place for work life balance - no flexibility!

  7. Rotten From the Inside Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aqua America full-time (more than 3 years)

    Pros

    -Steady paycheck
    -8-5 work schedule
    -Pay is decent (but not really worth the stress that goes with it)

    Cons

    -No respect for work/life balance
    -No accountability
    -Will change your schedule with little to no notice including making employees work through lunch for mandatory overtime
    -Workload imbalanced
    -Poor leadership
    -Cowardly management
    -No advancement opportunities
    -Shady, unethical and immoral business practices
    -Outdated and impractical technology
    -Employee favoritism
    -Inadequate training
    -Management are like slave drivers
    -High stress environment with no parameters in place to help employees cope
    -No workforce management
    -HR is in one central location so no one around to explain benefits or other HR related concerns

    Advice to ManagementAdvice

    RUN AWAY AS FAST AS YOU CAN! I have worked in many different places over the years and I have never seen anything as disorganized, dysfunctional and devilish as this place. Whether you are are a potential employee or worse, a potential customer, get as far away from Aqua America as possible. As a current employee knowing the business practices this company adheres to, I wouldn't live anywhere that Aqua America services even if someone provided me a house to live in for FREE! Aqua provides minimal service upgrades yet jacks the rates up regularly. A good percentage of the customers live in low income areas. Aqua is a monopoly so there is no competition for the service so they charge what they want. They turn off people's water unjustly then charge them astronomical prices to get their service restored. The water quality is terrible. There's always an outage. Customer complaints go unresolved and unheard. The goal is to exhaust the customer so they just don't fight anymore and go along with it. Afterall, it's not like cell phone service or cable tv where you can explore other options. If they provide service to your address they are your only option unless of course you want to dig your own well. They are well aware of this and treat their customers like crap. Aqua makes mistakes that lead to customers being shut off but then belittles the customer. Customers are treated like dead beats. There are several system and procedural glitches that go unresolved which negatively impact the customer. As a customer service rep be prepared to be cursed out daily by customers due to the poor company image. Management does not provide any assistance or real support. Probably because they are too busy breathing down their employees necks like slave drivers and obsessing over stats instead of promoting good, thorough customer service. They would rather you get the customer off of the phone in 2-3 minutes and have the customer call back a dozen times about the same issue as opposed to taking 10 minutes to help the customer thoroughly so they don't have to call back. Everyone I know at AA is stressed out and actively seeking employment elsewhere.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Needs a major upgrade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bryn Mawr, PA
    Current Employee - Customer Service Representative in Bryn Mawr, PA

    I have been working at Aqua America full-time (more than 3 years)

    Pros

    A paycheck, decent hours, ok benefits

    Cons

    Management is horrible, training is horrible, opportunity to advance, under paid for doing a 3 person job. Procedures horrible, customer service bad, this company needs a full upgrade asap.

    Advice to ManagementAdvice

    Build a new team, more advancement, better pay, more flexibility, listen to your employees. Help the customers better,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bryn Mawr, PA
    Former Employee - Customer Service Representative in Bryn Mawr, PA

    I worked at Aqua America part-time (more than a year)

    Pros

    The company provides you with lots of AQUA branded "stuff" in lieu of full time hours with benefits. They will gladly invite you to the AQUA picnic or special events such as "Walk at work Wednesdays"

    Cons

    Micromanaging call center bosses that do not listen to or respect their employees. Training is inconsistent and incomplete. The company has little to no interest in actually addressing a customer's problems, only with getting them off the phone. Customer Service reps are actually encouraged to hang up on customers and are reprimanded for seeking assistance with complex issues.

    Advice to ManagementAdvice

    Stop judging your employees by how short their calls are. When an employee has an issue, listen to what he has to say.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Awesome

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aqua America

    Pros

    Everything great company to work for

    Cons

    None but could be better

  11. My experience was enlightening.

    Former Employee - Seasonal in Springfield, PA
    Former Employee - Seasonal in Springfield, PA

    I worked at Aqua America part-time (less than a year)

    Pros

    Lenient management and welcoming staff.

    Cons

    Even though safety precautions are focused on, they are rarely kept track of.

    Advice to ManagementAdvice

    Really go to sites and view if safety regulations are being followed.

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