Aqua America Reviews

Updated June 3, 2014
Updated June 3, 2014
15 Reviews

2.7
15 Reviews
Rating Trends

Recommend to a friend
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Aqua America Chairman, President, and CEO; Chairman, Aqua Pennsylvania Nicholas DeBenedictis
Nicholas DeBenedictis
4 Ratings

Employee Reviews

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  1.  

    Awesome

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aqua America

    Pros

    Everything great company to work for

    Cons

    None but could be better

  2.  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bryn Mawr, PA
    Former Employee - Customer Service Representative in Bryn Mawr, PA

    I worked at Aqua America part-time for more than a year

    Pros

    The company provides you with lots of AQUA branded "stuff" in lieu of full time hours with benefits. They will gladly invite you to the AQUA picnic or special events such as "Walk at work Wednesdays"

    Cons

    Micromanaging call center bosses that do not listen to or respect their employees. Training is inconsistent and incomplete. The company has little to no interest in actually addressing a customer's problems, only with getting them off the phone. Customer Service reps are actually encouraged to hang up on customers and are reprimanded for seeking assistance with complex issues.

    Advice to ManagementAdvice

    Stop judging your employees by how short their calls are. When an employee has an issue, listen to what he has to say.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    My experience was enlightening.

    Former Employee - Seasonal  in  Springfield, PA
    Former Employee - Seasonal in Springfield, PA

    I worked at Aqua America part-time for less than a year

    Pros

    Lenient management and welcoming staff.

    Cons

    Even though safety precautions are focused on, they are rarely kept track of.

    Advice to ManagementAdvice

    Really go to sites and view if safety regulations are being followed.

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  5.  

    Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aqua America

    Pros

    Location, knowledgeable workforce, secure, gain experience

    Cons

    Limited opportunities for women and minorities

  6. 1 person found this helpful  

    Keeping afloat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Kankakee, IL
    Current Employee - Customer Service Representative in Kankakee, IL

    I have been working at Aqua America full-time for more than 5 years

    Pros

    consistent paycheck and manager works with you when personal issues arises You will not lose job unless you tick off supervisors or half of staff that are their friends and simply hang up on customers, or don't show up.

    Cons

    NO ADVANCEMENT ................. This position is great for content but since I have outgrown job years ago just there now .. Nothing to do but listen to dumb broke customers.

    Advice to ManagementAdvice

    Hire fresh supervisors or open another position .. this is a very tedious job and Senior Reps are going to get tired of doing Supervisors job .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    it was just a pay check!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Kankakee, IL
    Former Employee - Customer Service Representative in Kankakee, IL

    I worked at Aqua America full-time for more than 3 years

    Pros

    I received a pay check

    Cons

    I have never seen a management team that care more about making customers feel bad, using the slave tactics with their employees so that they can get bonuses and could careless if the customers are right- in their eye (Kankakee) the customers are always wrong. If you are friends with management you will not be required to do much, but if you are not, you will be bullied. Management has been there since the start of this location and still don't know how to do the job of a CSR. So they treat the customers bad because they lack knowledge. NO ROOM FOR ADVANCEMENT.

    Advice to ManagementAdvice

    NONE, THEY ARE ALL FRIENDS AND THEY WILL STICK TOGETHER TO SHOW SHOW CORPORATE THAT THEY ARE KNOWLEDGEABLE AND THEY HAVE ENOUGH EMPLOYEES AFRAID OF THEM THAT WILL DO THEIR JOB TO MAKE IT SEEM LIKE THEY ARE AWARE OF WHAT IS GOING ON. UNDERCOVER BOSS SHOULD TAKE A TRIP TO KANKAKEE!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great to Start, Hard to Stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aqua America full-time

    Pros

    - Good company if you are starting your career or if you have been in the workforce for a while and looking to retire.
    - Stable environment. Only way to leave is if you go voluntarily or get sold off.
    - Benefits are good, standard. Nothing over the top. They pay for school which is a bonus.
    - Stable, growing company stock.
    - Mostly friendly, supportive staff.
    - Flexibility to touch on a lot of areas and get good experience.

    Cons

    - Departments are in their own silos and fail to communicate effectively with eachother.
    - Pay is not competitive. High potential employees are undervalued monetarily. Awards are not based on any metrics and are not necessarily given to the employees who work the hardest or deserve it. You'll get a blank stare if you ask how your raise or bonus were calculated. You really only get paid well if you are in senior management or are in the Union. Unfortunately, the only way to make more money is by taking a job at another company or threatening to leave.
    - Supervisors will not necessarily speak on your behalf or support you. Hard to put your trust in your manager because a number of them are only looking after themselves.
    - Lack of development or a defined career track for corporate employees.

    Advice to ManagementAdvice

    Find ways to develop your employees and make them want to stay with the company. Being stable is nice, but for younger people looking to grow you need to actively work on retaining them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Very poorly organized, unprofessional company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Construction Coordinator  in  Fort Wayne, IN
    Former Employee - Construction Coordinator in Fort Wayne, IN

    I worked at Aqua America full-time for less than a year

    Pros

    The compensation package was decent but the health insurance deductible was a bit steep. That is about the only thing positive I can think of.

    Cons

    Management is unprofessional, unorganized, not truthful and training was a new employee searching through 1000's of files to find what they were looking for.

    Note to you idiots: organize your filing system, should only be 1 location for a specific project file, not two or more. I wouldn't spit on the building if it was on fire!

    Advice to ManagementAdvice

    Start using some common sense and when promoting individuals that cannot manage, at least get them some management training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Run .... don't walk .... away from this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mid-Level Manager  in  Bryn Mawr, PA
    Current Employee - Mid-Level Manager in Bryn Mawr, PA

    I have been working at Aqua America full-time for more than a year

    Pros

    It's a paycheck and the company is stable since it's a monopoly and the customers don't have a choice. There are some really good people working there in mid-level and lower-level jobs, although most of them are unhappy and looking to leave.

    Cons

    Management has one goal: make more money for themselves at the expense of customers and employees. If this company was in a competitive environment, most customers would go elsewhere. If the job market was stronger, most employees would go elsewhere. This company is so stuck in the past, I'm surprised they don't still use rotary phones and have a pool of stenographers taking shorthand. Several good employees left recently after LESS THAN ONE YEAR with the company. Others are looking to get out as well.

    Advice to ManagementAdvice

    Advice to management: introduce yourselves to the 21st century. 1950 was a great year, but it's time to move on.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Aqua life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Chief Executive Officer  in  Bryn Mawr, PA
    Current Employee - Chief Executive Officer in Bryn Mawr, PA

    I have been working at Aqua America full-time for more than 5 years

    Pros

    Very laid back atmosphere, more like a big family.

    Cons

    Some find it hard to move up, it your happy with not advancing in your career. This is a great place to call home.

    Advice to ManagementAdvice

    ...

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