Arbitration Forums Reviews

Updated April 6, 2015
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2.5
4 Reviews
Recommend to a friend
Approve of CEO
(no image)
Russ Smith
2 Ratings

Employee Reviews

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  1. A small family and community oriented organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arbitration Forums full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I am not one to get offended by online comments of any kind, but I do take issue when misinformed individuals within our workplace decide to post misleading information about a good organization like AF. The truth is that AF is a great place to work, not a perfect one (I dare you to find one that is…). The company has made great strides to improve their customer (members) satisfaction scores, goes the extra mile to contribute to the community, and continuously looks for ways to provide the best available healthcare choices to their employees. Some of the so called “issues” listed here by poorly informed individuals are nothing more than small distractions and part of the growing pains that tend to occur in all organizations that strive to get better and faster at what they do. I have been employed at AF for a few years and my experience with the company has been overwhelmingly positive. AF has a solid leadership coming from the top. Russ is an up-front leader who will give it to you straight, regardless if you like or not. He is exactly what this not-for-profit organization needed to pick up the pace and start performing in a much more efficient and consistent manner. The numbers speak for themselves, as it is hard to disprove what the man has accomplished since joining the organization in 2008. Simply remarkable !

    Cons

    The only somewhat negative aspect of working here is that some (definitely not all) of the middle tier managers in IT appear to have very little training on managing people. This deficiency shows in the moral of some of the brightest developers and QA techs in the department. I expect the new CIO to fix this lack of talent at such a critical level of supervision, although there are very little signs of change at this moment.

    Advice to Management

    UPPER MANAGEMENT: Pay close attention to the morale of those who are in the trenches and replace well-intended but otherwise clueless middle tier managers who are struggling to inspire and therefore retain the best talented workers.

  2. HR who knows nothing about IT dictates whole company and calls shots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Arbitration Forums

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is none if you are talented or has vast experience in IT industry. This place is run by some highly non-professional IT folks who lacks knowledge, skills and vision. it's not their faults as they are with AF since long time and have no idea about management /leadership skills. highly immature managers who are not qualified to lead the team and recruiting unskilled worker and at the same time demotivating good employee.

    Cons

    HR department pokes their nose into every matter which is not related to their department and has no business but HR director has no other work then making policies which screws employee. They are having good business due to luck as there is no competitor and that is the reason even with ready made applications and inferior quality still members not running away or can't run away. top management behaves like dictator and they never listen new idea or innovative solutions and sticks to old fashioned mediocre work culture. you have to badge in and out and not to watch this or that website and you can't work from home often but you can definitely sit 8 hrs idle to warm your chair in office.

    Advice to Management

    Hire skilled worker and stop body shopping. HR should stay out of IT dept and should have no role in any IT decision at all.

  3. Arbitration Forums - Not worth the time.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Tampa, FL
    Former Employee - Member Service Representative in Tampa, FL

    I worked at Arbitration Forums

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The benefits are the only reason I remained with this company. They are very disorganized and the management is simply clueless in how to run a business. I felt as though we were an experimental company being run by a college business class. I've been a part of Junior Achievement groups that had better management.

    Cons

    See above - horrendous work experience.

    Advice to Management

    To truly obtain quality, you must truly FOCUS on quality, no just through the word around because you like the way it tickles your tongue.

    Arbitration Forums Response

    Jun 3, 2013HR Director

    I am sorry the Member Service Representative felt the way they did when they wrote this review.

    Arbitration Forums, Inc. (AF) has been in business for over 70 years servicing the insurance
    ... More

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  5. Helpful (1)

    Arbitration Forums, Inc. - an excellent workplace to call home.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - N/A in Tampa, FL
    Current Employee - N/A in Tampa, FL

    I have been working at Arbitration Forums

    Recommends
    Recommends

    Pros

    Arbitration Forums is an excellent place to work for many reasons. First, its a relatively small employer, which allows important decisions to be made at almost all levels. Second, because we're small, we get to wear many hats. I never feel like I've been stuck doing the same thing over and over. We've been a services company until recently. Now, we're becoming a software company, because we write all of the software that is used to drive our core business on the internet. While we've been a relatively small company for a while, we are moving into an era where we're becoming larger, to meet the process needs of our software development. It is a challenging yet exciting time at Arbitration Forums.

    Cons

    In comparison to other jobs I've held, there are relatively few downsides to Arbitration Forums. There are some current challenges that come along with our move into a more process driven company. We've made project management a priority in the recent past, and while that is overall a good thing, it does cause some speed bumps while implementing it for the first time. It used to be that our projects were loosely defined, and could change on a whim and were never locked into a set delivery date. Now, we're much more date driven, and sometimes that feels as if we're attempting to meet a date that has no meaning other that to internal folks. However, in the long run, "Process" will make it easier to deliver excellent product to our customers in a timely (at least predictable) fashion.

    Advice to Management

    Be certain to show your vision to the troops on a regular basis. While our new CEO does a relatively good job of this, it's not always apparent from the rest of the Senior Team, and they're often the ones that the employees have more contact with. Communicating the goals and plans succinctly will make it easier for lower level folks to understand the specific direction of the company, and motivate themselves to give their best effort every day.

Arbitration Forums Photos

A great place to work!
Our number 1 priority is our Members!
Our Member Service Representatives are always smiling!

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