Arbitration Forums

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Arbitration Forums Reviews

2 Reviews
2.4
2 Reviews

Recommend to a friend
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Russ Smith
0 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Arbitration Forums, Inc. - an excellent workplace to call home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - N/A in Tampa, FL
    Current Employee - N/A in Tampa, FL

    I have been working at Arbitration Forums

    Pros

    Arbitration Forums is an excellent place to work for many reasons. First, its a relatively small employer, which allows important decisions to be made at almost all levels. Second, because we're small, we get to wear many hats. I never feel like I've been stuck doing the same thing over and over. We've been a services company until recently. Now, we're becoming a software company, because we write all of the software that is used to drive our core business on the internet. While we've been a relatively small company for a while, we are moving into an era where we're becoming larger, to meet the process needs of our software development. It is a challenging yet exciting time at Arbitration Forums.

    Cons

    In comparison to other jobs I've held, there are relatively few downsides to Arbitration Forums. There are some current challenges that come along with our move into a more process driven company. We've made project management a priority in the recent past, and while that is overall a good thing, it does cause some speed bumps while implementing it for the first time. It used to be that our projects were loosely defined, and could change on a whim and were never locked into a set delivery date. Now, we're much more date driven, and sometimes that feels as if we're attempting to meet a date that has no meaning other that to internal folks. However, in the long run, "Process" will make it easier to deliver excellent product to our customers in a timely (at least predictable) fashion.

    Advice to ManagementAdvice

    Be certain to show your vision to the troops on a regular basis. While our new CEO does a relatively good job of this, it's not always apparent from the rest of the Senior Team, and they're often the ones that the employees have more contact with. Communicating the goals and plans succinctly will make it easier for lower level folks to understand the specific direction of the company, and motivate themselves to give their best effort every day.

    Recommends
  2.  

    Arbitration Forums - Not worth the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Member Service Representative in Tampa, FL
    Former Employee - Member Service Representative in Tampa, FL

    I worked at Arbitration Forums

    Pros

    The benefits are the only reason I remained with this company. They are very disorganized and the management is simply clueless in how to run a business. I felt as though we were an experimental company being run by a college business class. I've been a part of Junior Achievement groups that had better management.

    Cons

    See above - horrendous work experience.

    Advice to ManagementAdvice

    To truly obtain quality, you must truly FOCUS on quality, no just through the word around because you like the way it tickles your tongue.

    Doesn't Recommend

    Arbitration Forums Response

    Jun 3, 2013HR Director

    I am sorry the Member Service Representative felt the way they did when they wrote this review.

    Arbitration Forums, Inc. (AF) has been in business for over 70 years servicing the insurance
    ... More

Arbitration Forums Photos

A great place to work!
Our number 1 priority is our Members!
Our Member Service Representatives are always smiling!

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