Arbitron Reviews

Updated August 30, 2014
Updated August 30, 2014
89 Reviews
3.3
89 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Arbitron President, CEO, and Director William T. (Bill) Kerr
William T. (Bill) Kerr
40 Ratings

Review Highlights

Pros
  • Empowered work-style and environment which ensures work life balance (in 9 reviews)

  • People, location, flexible work schedules, ability to work from home (in 6 reviews)


Cons
  • After everything was changed to Nielsen you no longer felt like an employee (in 5 reviews)

  • Weak middle management who cannot say no to upper management (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Representative
    Current Employee - Membership Representative

    I have been working at Arbitron full-time

    Pros

    Good family type atmosphere. Lots of long term employees.

    Cons

    Lower level positions can be a bit rigid in an effort to ensure that the information being sold to customers is accurate and reliable. Future of company now uncertain due to acquisition by Nielsen

    Recommends
    Approves of CEO
  2.  

    Arbitron was palpable. Nielsen is terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arbitron full-time (more than 3 years)

    Pros

    It was easy to build relationships with people from many different departments. Nielsen, however, is an enormous hierarchy of bureaucrats and "towers" (literally - that's what they call them).

    Cons

    Everything about the acquisition was a nightmare of cover-ups, tip-toeing... even had one person tell us to stop asking questions. I was told that hanging on with Nielsen would afford me wonderful opportunities because it is such a large organization. Despite practically begging for additional work and opportunities, they've left me pigeon-holed, and they demoted me in the process.

    Advice to ManagementAdvice

    No point in providing advice. Those who were retained are too scared to do anything and those who have been Nielsen all along won't listen.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Arbitron was the best....Nielsen? Not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Panel Relation Specialist in Columbia, MD
    Former Employee - Panel Relation Specialist in Columbia, MD

    I worked at Arbitron full-time (more than 5 years)

    Pros

    It was the best company to work for but then Nielsen took over and it went to hell in a handbasket.

    Cons

    Call Centers in Arlington and Tampa manned by amateurs who were arrogant at best and obviously poorly trained. Since dissolve of Arbitron overall quality has got to have gone down

    Advice to ManagementAdvice

    See above

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Arbitron was great - while it was Arbitron

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD

    I worked at Arbitron full-time (less than an year)

    Pros

    Great work atmosphere. Great people - fun to be around and really smart. Interesting work. Understood life/work balance. Allowed work from home when needed. Great technology.

    Cons

    Once they were taken over by Nielsen it became very button-down-corporate, and much less fun. The layoffs really demoralized a lot of people - even those that were not laid off. The atmosphere became difficult to be productive in. Maybe new (not former Arbitron employees and not long-time Nielsen emplolyees) would add some fresh air.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great job until Nielsen purchased.

    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD

    I worked at Arbitron full-time

    Pros

    Arbitron was very flexible re hours, good benefits and competitive pay.

    Cons

    IT management micromanaged their staff.
    After Nielsen purchased the company, the corporate culture changed - for the worse. It was nice working for Arbitron while it lasted.

    Advice to ManagementAdvice

    Let your staff work independently.

    Doesn't Recommend
    Negative Outlook
  7.  

    No Job has ever been a complete waste of time. I learn everywhere I go so I have learned lots from here. Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arbitron full-time (more than 5 years)

    Pros

    Team spirit,Warm active competing for the best job done each month, numerous breakfast treats, and Pizza surprises. lots of great bonuses.

    Cons

    weak confused unorganized management. Ofcourse being required by another company didn't help strengthen the communication. horrible leadership, major layoffs

    Advice to ManagementAdvice

    see above

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Associate in Dallas, TX
    Former Employee - Research Associate in Dallas, TX

    I worked at Arbitron part-time (more than an year)

    Pros

    The reason to work here is because this group of people are all about Integrity Honesty Team progression and costumer satisfaction. The staff was very inviting & I immediately felt like this is were I belonged

    Cons

    Challenging myself to be better

    Advice to ManagementAdvice

    I am open to any training needed to become better at the job and the opportunity to have a voice.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great company before Nielsen takeover

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arbitron full-time

    Pros

    Flexibility, although dependent on manager, was very good.

    Cons

    Micro managing of IT management

    Advice to ManagementAdvice

    Don't micro manage your managers. Listen to input from your staff.

  10.  

    easy going

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Representative in Dallas, TX
    Former Employee - Customer Representative in Dallas, TX

    I worked at Arbitron full-time (less than an year)

    Pros

    great pay also it was located in of the best locations in dfw,

    Cons

    temporary assignment.
    hire many agents and in a few weeks would lay off the same agents

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Unorganized - going through change

    Former Employee - Senior Project Analyst in Columbia, MD
    Former Employee - Senior Project Analyst in Columbia, MD

    I worked at Arbitron full-time (more than an year)

    Pros

    Good employee benefits such as healthcare and dental. Free breast pump for expectant mothers.

    Cons

    Working with offshore IT team
    Weak middle management who cannot say no to upper management
    Long hours

    Advice to ManagementAdvice

    Decide if you are an agile shop or waterfall. You cant have short IT cycles and expect the documentation and heavy process.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Arbitron Photos

parking lot and front entrance of Arbitron building
Arbitron Building circa 2012
Arbitron India Library - I am not in this photo :)

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