Arbitron Reviews

Updated February 13, 2015
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  1. ARBISITION

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arbitron

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people who rowed the boat right up to the end and over the proverbial career cliff. They are professionals.

    Cons

    Executives who sold out to Nielsen. Thanks, Steve, Bill and Sean and Board of Directors!

    Advice to Management

    SYNERGY - "At the end of the game, pawns and kings go back into the same box." Italian Proverb

  2. Helpful (1)

    From a Manager's Experience Its Just an OK Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Columbia, MD
    Current Employee - Manager in Columbia, MD

    I have been working at Arbitron full-time (less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great Benefits, Casual Culture, Good Pay

    Cons

    Environment not too friendly, micro management.

    Advice to Management

    Sensitivity training to upper management, more of an open door policy. Some experience with Senior management (VP's etc..) not even speaking to you as they walk past you each and every day.

  3. ridgid and ridiculous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Panel Relations Specialist in Columbia, MD
    Former Employee - Panel Relations Specialist in Columbia, MD

    I worked at Arbitron full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Competitive salary. stable financials. They are imbedded within the industry and so they are likely not going away. Causal dress; but actually some people were very inappropiately dressed in my opinion.

    Cons

    typical call center mentality but a little worse. lots of hidden adgendas will make you feel like you are being left in the dark. Policies are ridiculous. One lady was refused a restroom break and wet herself. Because the company is "in bed" with so many there are a lot of smoke and mirrors. if you are strong thinker stay away, middle management will strip you until you're a zombie. Be ready to learn all the tricks you will need to implement in order to reach their unrealistic quotes. Every call center rep there uses them and so if you don't you will look like an unproductive loser.

    Advice to Management

    Help departments understand the big picture of the organization. Not just with ARB U but with everything. things are too compartmentalized. Middle management's goals seem to strip strong thinkers until they become zombies. Implement a strong career path to prove to employees that they are part of an industry instead of a department run by fear mongers. Important changes take too long to implement.

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  5. Double Standards rampant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer Specialist
    Former Employee - Developer Specialist

    I worked at Arbitron part-time (less than a year)

    Pros

    Freedom to do what you want and how you want. Vast money spent on up to date equipment including laptops and cell phones.

    Cons

    Flex time policies are abused. How can you manage an office with 30 staff and yet run a home business (farm) and call it work from home. When has threatening to fire someone also become an enjoyable experience ?

  6. Pressured

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Entry in Columbia, MD
    Former Employee - Order Entry in Columbia, MD

    I worked at Arbitron full-time (more than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good People to work with

    Cons

    Family/Worklife and flexibiltiy is exaggerated and not true this company does not truly embraced it although they claimed to do so.

    Advice to Management

    Speak up for your employees

  7. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Communications Analyst in Columbia, MD
    Former Employee - Marketing Communications Analyst in Columbia, MD

    I worked at Arbitron part-time (more than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Company really cares about its employees.

    Cons

    Office culture is a bit dry. Most interactions between employees seem forced

    Advice to Management

    Hire some younger people

  8. Competitive pay for the type of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Associate in Dallas, TX
    Current Employee - Research Associate in Dallas, TX

    I have been working at Arbitron part-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy to get hired on and they offer benefits for part time employee's. Somewhat flexible scheduling. As stated in the title, the hourly pay rate is not bad for the type of work.

    Cons

    For the most positions, part time work is all that is available to most applicants. This is a typical call center environment where everyone is expendable and its all about call stats. While my tenure at the Dallas TX location I saw more than one rigged "contest" to get employee numbers up, only to find at the end all employees had been disqualified due to various reasons but never notified. Was disappointed to see company started requiring background checks. Full time positions are only available in management rolls.

    Advice to Management

    Devise a survey system that allows the research reps to be less scripted. Don't "trick" employees into performance goals without following through. Bring back the open door policy to qualified applicants and drop the background checks.

  9. Pretty good place to work for a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Research Associate in Columbia, MD
    Former Employee - Research Associate in Columbia, MD

    I worked at Arbitron

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    They start everyone at the same pay which is pretty competitive for what it is. The hours are really flexible, so if you have a day job you can make extra income working at night. They offer medical benefits to their part-time employees which is really great. You can often pick-up overtime hours there when they are running behind on a survey and need help completing it. They try to keep the enviornment pretty laid back even though there are strict "methodolgies" you must adhere to. People from all different backgrounds work there and many already have professional full time jobs.

    Cons

    Call centers are pretty boring in general but Arbitron has a strict policy have reading the script word for word. If you don't you could get fired, but they would give you warnings first. After a while of reading the same exact scripts over and over hundreds of times I felt like a robot. That's common in calls centers though. Of course there is also the pressure of meeting call quotas and getting hung up on often, but that's to be expected. It's not for everybody,

    Advice to Management

    offer a 10 minute break during each shift just so people can rest their voices, stretch their legs, and get water. People do it anyway, but have you ever tried staring at a screen saying the same thing for 6 hours straight???? I was annoyed by my own voice!

  10. Started off well and down hill after that.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD

    I worked at Arbitron

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Great group of co-workers
    - Friendly atmosphere in certain departments
    - Great benefits

    Cons

    - Too many junior managers
    - Most managers speak down to their employees
    - Not enough training for the job
    - The culture is always reactive and not proactive

    Advice to Management

    - Introduce evaluation for your management teams
    - Get training for your junior managers
    - Listen to your employees by introducing surveys to find out where the problem spots are

  11. Not happy with the lack of supervisory guidance. Training is too short. Supervisors & Leads do not help new employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Research Associate in Columbia, MD
    Current Employee - Research Associate in Columbia, MD

    I have been working at Arbitron

    No opinion of CEO
    No opinion of CEO

    Pros

    Good pay and benefits after your 90-day probationary period.

    Cons

    Not enough training. No supervisory advice nor feedback. Supervisors sit at their desk and do not intermingles with associates to see how they are doing or if they have any questions - particularly new hires fresh out of a short training period.

    Advice to Management

    The supervisors and leads would never make it at a company such as AT&T, Verizon, or other in-bound/out-bound customer service centers.

Arbitron Photos

parking lot and front entrance of Arbitron building
Arbitron Building circa 2012
Arbitron India Library - I am not in this photo :)

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