Arbor Memorial Reviews

Updated June 24, 2015
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2.4
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Brian D. Snowdon
11 Ratings

32 Employee Reviews

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  1. Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly people good work life balance excellent location

    Cons

    Old guard not conforming with the times


  2. Preplaning Director

    • Comp & Benefits
    • Senior Management
    Current Employee - Preplaning Director in Kitchener, ON (Canada)
    Current Employee - Preplaning Director in Kitchener, ON (Canada)
    Recommends

    I have been working at Arbor Memorial full-time (More than a year)

    Pros

    Sales and presentations. Home sales presentations, bilingual.

    Cons

    100% Commission,I dont use my knowledge in marketing.

    Advice to Management

    Its not need. Im self employ. Maybe one week.


  3. Potential to do well. Just like you have the potential to win the lottery

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Need Sales Representative in Mississauga, ON (Canada)
    Former Employee - Pre-Need Sales Representative in Mississauga, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Arbor Memorial full-time (More than a year)

    Pros

    Great people for the most part. Fair commission structure. If you have a pulse, they will probably hire you.

    Cons

    Lots of lead generating activities in the beginning of employment such as trade shows. This seems to only happen when they have new hires, to get them excited. Then you are left to re-work old recycled leads that have already worked unsuccessfully. You are expected to find your own leads or troll through files looking for old clients who might buy something else. You are expected to sell overpriced goods and services to frightened seniors. You are expected them to sign them up for payment terms on cemetery at close to 10% interest rates. If they don't, they are selfish for "burdening" their families. Training was a joke. As a previous former employee said, you are shuffled around and there isn't a lot of structure. You will be regailed with stories about how much "so and so" made last year and how you can make sooo much money. You could also get struck by lightening or win the lottery, so you never know I guess.

    Advice to Management

    Maybe overhaul your training system. Stop posting fake 5 star reviews.


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  5. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Nanaimo, BC (Canada)
    Former Employee - Sales in Nanaimo, BC (Canada)
    Doesn't Recommend

    I worked at Arbor Memorial full-time

    Pros

    I am trying to remember them.

    Cons

    It is not what the company portrays itself as.It is a large coorperation where there is as many managers coming and going as sales people.When sales are made and a deposit taken, and the client is put on a payment term ýou are paid a monthly residual until your commission is paid out. If you leave the company keeps this monies. One does have to wonder if the managers are pushing their sales people out by always hiring new people and giving them all of the leads making it more and more difficult for the established ones to stay.It seems to be a company culture, just imagine how much monies the company retains from all of their sales people across Canada. Minimum wage is not paid .Successful sales people work between 60 and 80 hours a week in this company. The mandate is to always be hiring.New salespersons are treated well, lots of leads and opportunities, bonuses for doing well, and a nice bonus for their manager. I hope they are not too surprised when the established people leave and it is their turn to work the leads that are 15 years old and their manager is busy getting another bonus for their new and greats!

    Advice to Management

    Quit with your scripted answers for disgruntled salespeople.You can fool some of the people some of the time but you cannot fool all of the people all of the time.Quit calling this a career.It is only a job.You need caring and professional people representing your company and when you have them you should respect them.


  6. Great Opportunities for advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Director in Winnipeg, MB (Canada)
    Current Employee - Family Service Director in Winnipeg, MB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Arbor Memorial full-time (More than 3 years)

    Pros

    Great people, wages, support staff and opportunities for those who excel.

    Cons

    Training pay can be challenging at the start for new employee's, but persistence will pay off.


  7. Fantastic Company, Great Opportunity . . . . NOT !!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Planning Director in Windsor, ON (Canada)
    Former Employee - Pre-Planning Director in Windsor, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at Arbor Memorial full-time (More than 3 years)

    Pros

    1) If you have already established centers of influence or a natural market you probably could do well. 2) Computer equipment provided

    Cons

    1) Commission Structure is poor 2) Bonus is a joke 3) "Outstanding comprehensive training program" there is no training . . . self taught or bring your own skills 4) Support from management is a joke and passive aggressive 5) No potential for advancement or individual development plans that are advertised are non-existent 6) Dysfunctionality goes on between Funeral and Cemetery Divisions

    Advice to Management

    Don't use, lie or mislead people as you are dealing with families here. You are supposed to be a caring, compassionate industry. Worst experience in 25 + years !


  8. Be very careful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Planning Director in Kingston, ON (Canada)
    Former Employee - Pre-Planning Director in Kingston, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    Pros

    Front Office staff was nice and the cemetery is a beautiful setting - they do offer a training allowance for up to 8 weeks but with me they stopped after 6 weeks but gave another person the additional 2 weeks - training pay is stated as $500 Net but it is only $350 Net

    Cons

    The company deliberately misleads you regarding training, commission, leads, funerals and misrepresents potential to make money. Training is lackluster at best and poorly delivered. Most times during training you end up moving several times in a day as there is no designated office space or conference room. They spend more time promising training than delivering it. They also promise training on funerals but after 3 months I gave up asking for it. The bum deal is that in order to successfully sell to clients and make money you need to be able to offer both cemetery and funeral. Also, they give all the at-need cemetery arrangements to one person and it should be offered to all employees so you stand a fighting chance of surviving. In the beginning (training) they offer you 50% commission when you go out on an appointment with a seasoned employee but what they fail to tell you is that the seasoned rep gets 50%, the branch gets 25% and you only get 25%....just another lie. The leads they provided are good in the beginning - that is deliberate so that they get you excited and making appointments - remember at this point you are only seeing 25% commission - I believe this is a scam so that you boost the branches sales and the seasoned sales reps. After about 2 months the quality of leads disintegrates - these leads are continually recycled so you are calling people who have already made it clear they are not interested. Staff turnover is very high - in the 3 months I was there, 3 employees walked out the door. The staff is very rude, belligerent and condescending. In the last week there I went to 3 appointments - 2 were individuals who had been visited several times and had no interest in making arrangements and the 3rd appointment was to a crack house - Yes, you heard that right - this goes to the quality of leads. When you leave, all of a sudden you have to wait a year to get any commission owed. Bottom line here is that what they really want is you to bring in family and friends so that they boost their sales. STAY FAR AWAY!

    Advice to Management

    Be honest with people


  9. Great Pay if Willing to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Need Sales Representative in Edmonton, AB (Canada)
    Former Employee - Pre-Need Sales Representative in Edmonton, AB (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great people to work with, flexible hours, great industry because of baby boomers being a large population.

    Cons

    Lots of hours needed to get great pay, must be willing to cold call, stand in a mall or trade show and approach people to get leads.

    Advice to Management

    None


  10. Great place to work, real team work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Winnipeg, MB (Canada)
    Current Employee - Administrator in Winnipeg, MB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Arbor Memorial full-time (More than 10 years)

    Pros

    Compensation and benefits were both very good.

    Cons

    Depending on the day it can be very stressful meeting deadlines.


  11. Working for Arbor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Arbor Memorial full-time (More than 10 years)

    Pros

    Most people are nice. If you are in sales, potential to earn a good living is there if you are willing to work evening and weekends.

    Cons

    Salaried employees are over worked, not enough training or documentation available. No succession planning in place and a large gap regarding backup people in place.

    Advice to Management

    Privatization has slowed the growth of the company. Management should value the employees that perform and can be count on. They should ensure that the proper resources are available tothese employees which includes higher more staff.



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