Arbor Memorial Reviews

Updated February 16, 2015
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2.8
29 Reviews
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Brian D. Snowdon
11 Ratings

Employee Reviews

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  1. Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arbor Memorial

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly people good work life balance excellent location

    Cons

    Old guard not conforming with the times

  2. Great Opportunities for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Director in Winnipeg, MB (Canada)
    Current Employee - Family Service Director in Winnipeg, MB (Canada)

    I have been working at Arbor Memorial full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, wages, support staff and opportunities for those who excel.

    Cons

    Training pay can be challenging at the start for new employee's, but persistence will pay off.

  3. Fantastic Company, Great Opportunity . . . . NOT !!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pre-Planning Director in Windsor, ON (Canada)
    Former Employee - Pre-Planning Director in Windsor, ON (Canada)

    I worked at Arbor Memorial full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    1) If you have already established centers of influence or a natural market you probably could do well.
    2) Computer equipment provided

    Cons

    1) Commission Structure is poor
    2) Bonus is a joke
    3) "Outstanding comprehensive training program" there is no training . . . self taught or bring your own skills
    4) Support from management is a joke and passive aggressive
    5) No potential for advancement or individual development plans that are advertised are non-existent
    6) Dysfunctionality goes on between Funeral and Cemetery Divisions

    Advice to Management

    Don't use, lie or mislead people as you are dealing with families here. You are supposed to be a caring, compassionate industry. Worst experience in 25 + years !

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  5. Be very careful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pre-Planning Director in Kingston, ON (Canada)
    Former Employee - Pre-Planning Director in Kingston, ON (Canada)

    I worked at Arbor Memorial

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Front Office staff was nice and the cemetery is a beautiful setting - they do offer a training allowance for up to 8 weeks but with me they stopped after 6 weeks but gave another person the additional 2 weeks - training pay is stated as $500 Net but it is only $350 Net

    Cons

    The company deliberately misleads you regarding training, commission, leads, funerals and misrepresents potential to make money. Training is lackluster at best and poorly delivered. Most times during training you end up moving several times in a day as there is no designated office space or conference room. They spend more time promising training than delivering it. They also promise training on funerals but after 3 months I gave up asking for it. The bum deal is that in order to successfully sell to clients and make money you need to be able to offer both cemetery and funeral. Also, they give all the at-need cemetery arrangements to one person and it should be offered to all employees so you stand a fighting chance of surviving. In the beginning (training) they offer you 50% commission when you go out on an appointment with a seasoned employee but what they fail to tell you is that the seasoned rep gets 50%, the branch gets 25% and you only get 25%....just another lie. The leads they provided are good in the beginning - that is deliberate so that they get you excited and making appointments - remember at this point you are only seeing 25% commission - I believe this is a scam so that you boost the branches sales and the seasoned sales reps. After about 2 months the quality of leads disintegrates - these leads are continually recycled so you are calling people who have already made it clear they are not interested. Staff turnover is very high - in the 3 months I was there, 3 employees walked out the door. The staff is very rude, belligerent and condescending. In the last week there I went to 3 appointments - 2 were individuals who had been visited several times and had no interest in making arrangements and the 3rd appointment was to a crack house - Yes, you heard that right - this goes to the quality of leads. When you leave, all of a sudden you have to wait a year to get any commission owed.

    Bottom line here is that what they really want is you to bring in family and friends so that they boost their sales.

    STAY FAR AWAY!

    Advice to Management

    Be honest with people

  6. Great Pay if Willing to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pre-Need Sales Representative in Edmonton, AB (Canada)
    Former Employee - Pre-Need Sales Representative in Edmonton, AB (Canada)

    I worked at Arbor Memorial

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great people to work with, flexible hours, great industry because of baby boomers being a large population.

    Cons

    Lots of hours needed to get great pay, must be willing to cold call, stand in a mall or trade show and approach people to get leads.

    Advice to Management

    None

  7. Great place to work, real team work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrator in Winnipeg, MB (Canada)
    Current Employee - Administrator in Winnipeg, MB (Canada)

    I have been working at Arbor Memorial full-time (more than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Compensation and benefits were both very good.

    Cons

    Depending on the day it can be very stressful meeting deadlines.

  8. Working for Arbor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Arbor Memorial full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Most people are nice. If you are in sales, potential to earn a good living is there if you are willing to work evening and weekends.

    Cons

    Salaried employees are over worked, not enough training or documentation available.
    No succession planning in place and a large gap regarding backup people in place.

    Advice to Management

    Privatization has slowed the growth of the company. Management should value the employees that perform and can be count on. They should ensure that the proper resources are available tothese employees which includes higher more staff.

  9. Worked on commission selling prearranged funeral and cemetery services for over several years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Counselor in Ottawa, ON (Canada)
    Former Employee - Family Counselor in Ottawa, ON (Canada)

    I worked at Arbor Memorial full-time (more than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pleasant work environment. Potential for above average earning. Satisfaction in assisting families to arrange future cemetery and funeral requirements whereby they locked in major costs, Unaffected by economic conditions.

    Cons

    Family owned; so many of best jobs went to family members, some of whom quite incompetent. Nature of the work often depressing.. Involved working evenings and weekends. Constant turnover in personnel. As remuneration was 100% commission there was always pressure to sell more. Sales leads undependable.
    Sales reps with highest volume tended to have highest RATE of contract cancellations as local management
    appeared to encourage overly aggressive sales presentations.

    Advice to Management

    Upper management clustered in head office and spend little or no time interacting with sales or administrative staff in local branches.

  10. My experience at Arbor Memorial gave me the knowledge I needed to work in a structured environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cemetery Director
    Former Employee - Cemetery Director

    I worked at Arbor Memorial full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This is a well established structure with good understanding of what is needed to be on top.

    Cons

    As a sales representative not everything you sell has a commission attached to it, so those who have gone before you will sell the two items that pay them and you are left running after something for nothing.

    Advice to Management

    Give some commission for all products including services.

  11. Absolutely deplorable management tactics old school mentality Abuse Abuse Abuse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Arbor Memorial full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Could potentially make a good living!

    Cons

    Managers rule with fear, intimidation and degradation yet expect one to flourish!

    Advice to Management

    Clean out all of the grade ten educated managers who got their positions from being one of the good old boys and find some educated, compassionate well spoken individuals who recognize this is a cemetery and funeral company and not a used car lot! People need to deal with professionals in their time of need not a bunch of heathens! This company wouldn't even make a good pet cemetery as I wouldn't bury my dog there much less a loved one of anyone I know!

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