Arbour Counseling Services

www.arbourhealth.com
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Arbour Counseling Services Reviews

Updated August 11, 2015
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  1. Former employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Arbour Counseling Services full-time

    Pros

    Flexible schedule. Great learning experience

    Cons

    Poor management. Although things may have changed in the more recent years.

    Advice to Management

    Do not promote just because people have been there forever, if a manager is not performing well they should not be managing.


  2. Clinician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinician in Woburn, MA
    Current Employee - Clinician in Woburn, MA
    Doesn't Recommend

    I have been working at Arbour Counseling Services full-time (More than a year)

    Pros

    Flexible make your own schedule, office space, admin staff takes care of billing and referral

    Cons

    LOW LOW PAY! Outrageous productivity expectations to become "benefit eligible" Paper records make for an extensive amount of paperwork that you are not being paid for

    Advice to Management

    Pay your clinicians more Decrease the productivity requirements given the no show rate Care about your employees


  3. Good organization, but training is lacking.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Great staff to work with as well as benefits.

    Cons

    Training was poor, as well as supervision.

    Advice to Management

    More training!!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Therapy Factory

    Current Employee - Outpatient Clinician in Lowell, MA
    Current Employee - Outpatient Clinician in Lowell, MA
    Doesn't Recommend
    Neutral Outlook

    Pros

    support with billing, plenty of referrals, diverse range of clients, office space, administrative support, prescribers on site, groups available

    Cons

    fee for service model, full time employment is 32 billable hours per week, dipping below 32 billable hours per week risks losing benefits, over emphasis on money-making, lack of community, functions like a therapy factory

    Advice to Management

    Care about your employees.


  6. Helpful (1)

    okay opportunity

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    - work from home - make your own schedule

    Cons

    - throw you right into the field - fixes problems when arises - you're on your own


  7. Helpful (1)

    just wasn't for me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Therapeutic Support Training Worker in Allston, MA
    Former Employee - Therapeutic Support Training Worker in Allston, MA
    Recommends
    Neutral Outlook

    I worked at Arbour Counseling Services full-time (Less than a year)

    Pros

    Potential growth in profession. Gained lots of experience working with families and children. Benefits were alright. This is the type of job for you if you are organized, good at scheduling, assertive, persistent, and patient. Not the typical 9-5 job but that can be beneficial to others, you create your own schedule.

    Cons

    I only received an hour of training and that was towards how to use their database system. You feel like you are being thrown to the wolves when you step foot into your first client session. There is a lot of work that you put in that goes unpaid for. Traveling to client homes really sucked especially if everyone lived at least half an hour away from each other. Didn't get to really see or meet other co-workers aside from the LICSW that you go to client sessions with.

    Advice to Management

    Needs more organization. Train your bachelors level employees better.


  8. Gives your career a headstart

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Depending on the site (I've worked at three) you will get a very good introduction of the mental health field, and some independence in terms of treatment approach. There are some very well-run programs, but they are a for-profit company after all, so a lot of the push is to make the company money. With that said, I've had many passionate supervisors, and middle and upper management seem to stay. As a company, I think there is more satisfaction amongst employees than some of the other agencies in the Greater Boston area

    Cons

    Other than direct supervisor support, there is little company recognition and a somewhat high turnover mostly due to the lack of raises (I didn't receive one in three years). Policies are somewhat all over the place, and CEO of the community services division has some major leadership flaws

    Advice to Management

    Directors and mid-level managers should have more autonomy in regards to their programs, but should also be able to clearly explain reasons for policy changes made by the higher- ups. Also, employees should get raises to reflect their effort and hard work


  9. Helpful (1)

    Flexibility but not lot else

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Boston, MA
    Current Employee - Case Manager in Boston, MA
    Doesn't Recommend

    I have been working at Arbour Counseling Services full-time (More than a year)

    Pros

    Flexible hours and schedule. Able to take time off when you want (once you gain enough time).

    Cons

    Very little training and support. You are basically thrown in without a lot of guidance. A lot of focus on productivity and less on client care. Staff are given a ton of responsibilities and management little.

    Advice to Management

    Better training, more support to staff. Less focus on productivity. More support with major insurance changes which affect productivity.


  10. It has been a good learning experience out of college

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Therapeutic Mentor in Boston, MA
    Current Employee - Therapeutic Mentor in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Arbour Counseling Services full-time (More than a year)

    Pros

    The company has a Good benefit package.

    Cons

    Mediocre pay. High turnover rate. Corporate non-engagement and little acknowledgement

    Advice to Management

    Show that upper management cares about their employees



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