Arcadia

  www.arcadiagroup.co.uk
  www.arcadiagroup.co.uk
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Arcadia Reviews in United Kingdom

Updated August 7, 2014
Updated August 7, 2014
30 Reviews
2.7
30 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Sir Philip Green
17 Ratings

24 Employee Reviews Back to all reviews

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  1.  

    OK as a starting point..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Buying Associate
    Current Employee - Buying Associate

    I have been working at Arcadia full-time for more than a year

    Pros

    -Good colleagues
    -Trying to become more fun. Payday breakfasts etc

    Cons

    -Slow progression. The company dont want to reward you for the effort you put in in terms of promotion
    -As a new starter they keep you on the starting salary for as long as possible, even though you will be expected to be the 'senior associate' you will both be in minimal pay
    -Some management have poor attitude/ afraid of change

    Advice to ManagementAdvice

    -Treat the people at the bottom better..without us where would you be? A little bit of acknowledgement goes a long way!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Frighteningly Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor  in  Leeds, England (UK)
    Former Employee - Customer Service Advisor in Leeds, England (UK)

    I worked at Arcadia full-time for more than a year

    Pros

    Great co-workers, some Management supportive and willing to help, good core knowledge of domestic and International retail practices, good for building core admin/office skills.

    Cons

    Virtually no real support, goals and targets hugely unrealistic but rigidly enforced. Climate of fear promoted by employer; no sense of Management ownership or backing, Customer Care Advisors very much targeted when and if targets are not met. Shoddily run throughout; little communication between departments, constant crises due to inadequate practice, poor quality goods, and lowest-common-denominator delivery services. Systems used are slow and prone to errors; custom-builds for client engines etc are riddled with workflow issues, and technical support to these slow and inefficient. Virtually impossible to progress within Customer Services beyond conventional Team Manager routes. Conventional rota used for full-time, non-night staff varies wildly over a space of seven weeks, and includes finishing at 9pm on weekends and weekdays on some weeks, making it extremely difficult for an employee's body-clock to adapt.

    Advice to ManagementAdvice

    Promote, hone, and take pride in your staff - ready them for further opportunities and more specialized roles as these become available. Conduct a full overhaul of practices used in the workplace - the massive majority of staff live in constant worry of being targeted or made redundant due to draconian targets with little support. Interface as fully as possible with other areas and departments - these appear secretive and veiled to the bulk of Advisors, with little opportunity to learn and understand why these links exist. There has been some progress on payment scales for specialist roles, but these are minor compared to competitors and offer little in the way of career progession.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Pro's and cons, not good for long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor
    Current Employee - Sales Advisor

    I have been working at Arcadia full-time

    Pros

    Customer focus, very good atmosphere with staff.

    Cons

    Pay-minimum wage. Huge focus on MasterCard sign ups, selling them is a big part of the job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Could be better but could be worse too...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Operative  in  Leeds, England (UK)
    Current Employee - Warehouse Operative in Leeds, England (UK)

    I have been working at Arcadia full-time for more than 5 years

    Pros

    Really good people work there. Almost everybody is helpful. I think the business goes well, makes us busy and I like the challanges to resolve problems and help to everyone.

    Cons

    Building is so old, the roof is leaked everywhere. When the sun is shining, temperature goes up so quickly. Equipments are very old too. Salary is very low, no bonuses, only a christmas dinner... There are opportunities to make career, but the company does not appreciate it with well deserved wage. The level of wage is the main reason why won't recommend this company to a friend. Unfortunately, the CEO and the head office management is selfish, I think only they want to fill their pocket with money, and do not care about anything else...

    Advice to ManagementAdvice

    Develop the working enviroment modern, useful things. Rise the wage. If business goes well give to people bonuses to feel they work well. I think you could expect more from the staff, if you appreciate their efforts...

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Good starter job - not for lifetime though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant/Brand Specialist  in  Newcastle, England (UK)
    Former Employee - Sales Assistant/Brand Specialist in Newcastle, England (UK)

    I worked at Arcadia full-time for more than a year

    Pros

    - discount on products
    - interesting work
    - busy

    Cons

    - certain type of staff you get there - backstabbing
    - unattainable targets on Store Cards

    Advice to ManagementAdvice

    Invest in your younger staff...although you may think they are not good for much, given the chance they will work hard and could be a good investment if you spend the time on them and believe in them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Management are patronising, especially if you have more experience than them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Manchester, England (UK)
    Former Employee - Supervisor in Manchester, England (UK)

    I worked at Arcadia full-time for less than a year

    Pros

    Great for fitting around other commitments, which suited me fine.
    Some members of staff can be friendly, actually you could make a few good friends.
    Easy in terms of demands.

    Cons

    Staff are on the whole pretentious, judgmental and in larger environments rude.
    The work can be boring and mandate
    Management sit around and do nothing all day, well, besides from being patronizsng.

    Advice to ManagementAdvice

    Consider the personalities of those you employ, yet extroverts are great, and confidence is a must, but those two positives do not go hand in hand with rudeness and having a huge ego.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Ridiculous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Assistant  in  Norwich, England (UK)
    Current Employee - Senior Sales Assistant in Norwich, England (UK)

    I have been working at Arcadia as a contractor for more than 3 years

    Pros

    Working directly with customers and fortunately from an outside perspective it 'seems cool' to be part of this brand.

    Cons

    Personal growth of staff is not a priority, I have worked and still do, in several stores and the company prefers to employ small contract young staff who aren't going to change the workplace for the better. I have experienced temperatures of over 30 degrees in the work place in the summer and minus in the winter. The pay is not satisfactory compared to other employers who do care about your personal growth.

    Advice to ManagementAdvice

    Consider your staff, ask them what they think should change and why. Be as worried as you are about targets but do it in a positive way. When staff ask for uniform they shouldnt feel as though management are trying to make a fiver out of them. Enforce that all management be under review as there floor staff are, too many times have I experienced a manager whose mood swings create a horrible working environment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    boring but with one good benefit of staff discount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  Doncaster, England (UK)
    Former Employee - Sales Advisor in Doncaster, England (UK)

    I worked at Arcadia part-time for more than 3 years

    Pros

    staff discount, the social side of it all

    Cons

    boring, not hard work, can get very monotonous

    Advice to ManagementAdvice

    increase holiday time for everyone especially top level and management

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Standard experience with degrading management and a pay rate that will 'get you by'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor/Replenishment  in  Milton Keynes, England (UK)
    Current Employee - Sales Advisor/Replenishment in Milton Keynes, England (UK)

    I have been working at Arcadia full-time for more than 3 years

    Pros

    The atmosphere is very contagious, very enthusiastic. I have developed as a person, both pessimistic and optimistically.

    Cons

    The only development available will be the one you create. Extremely limited job. Poor pay.

    Advice to ManagementAdvice

    Constructively carry out their job effectively and professionally.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor  in  Leeds, South East England, England (UK)
    Current Employee - Customer Service Advisor in Leeds, South East England, England (UK)

    I have been working at Arcadia full-time for less than a year

    Pros

    Great benefits, good social aspect

    Cons

    Shift times, although these can be changed

    Advice to ManagementAdvice

    None at all!

    Recommends
    Positive Outlook
    Approves of CEO

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