Arhaus Furniture

  www.arhaus.com
  www.arhaus.com
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Arhaus Furniture Reviews

Updated August 31, 2014
Updated August 31, 2014
109 Reviews
2.6
109 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Arhaus Furniture CEO John Reed
John Reed
84 Ratings

Review Highlights

Pros
  • Pretty environment to work in, nice furniture (in 7 reviews)

  • Great product, great people,fun atmosphere, young enthusiastic organization (in 8 reviews)


Cons
  • but then the phone rang and no one seemed to hear it (in 10 reviews)

  • There is no support from upper management (in 10 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    It was a privilege to work for this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Consultant, CS, & Ship-Out Coordinator  in  Walton Hills, OH
    Current Employee - Design Consultant, CS, & Ship-Out Coordinator in Walton Hills, OH

    I have been working at Arhaus Furniture full-time for more than a year

    Pros

    Arhaus is a quality conscious high-end furniture and home accessories company that staffs creative people, values its employees, and pays well. The owner, John Reed, is as smart as they come, a class act who grew this business from one original Ohio location to currently 53 stores (and he looks like Clint Eastwood!). He's also expanded into a personal accessories subcategory with ArhausJewels.com (along the lines of Robert Redford's Sundance Catalog). Walk into one of his stores and you will enter a unique kind of design heaven that the design staff changes with the seasons. I hope he plans to expand into California.

    Cons

    I was promoted twice, from sales and design consultant for a one-of-a-kind concept store to corporate customer service specialist, to ship-out coordinator. Unfortunately, my supervisor and I dId not get along. I understand he is no longer with the company. This is no reflection on the company itself - just a personality conflict. I learned from the conflict however, and would approach things differently given a similar situation today.

    Advice to ManagementAdvice

    I recall interviewing with the owner for a buyer position, having come from owning and operating my own art and gifts gallery. I asked him if he was familiar with Sundance Catalog, as I saw many stylistic similarities to his design concept, and mentioned jewelry as an interesting area to venture into (which he later did). I don't think he or his management staff needs my advice. He and his management staff have made brilliant decisions.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A sysyphus-esque climb towards validation and a decent livable salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interior Specialist  in  Atlanta, GA
    Former Employee - Interior Specialist in Atlanta, GA

    I worked at Arhaus Furniture full-time for less than a year

    Pros

    Benefits are good (but be clear as to when they start exactly), the company does hire/promote within itself, and a perfect work environment for a cut-throat competitive salesperson.

    Cons

    The pay is only livable if you sale over six figures. This is not a healthy work environment for artistic and/or nice persons. There is a major lack of gender balance.

    Advice to ManagementAdvice

    Grow up.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Worst job of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interior Specialist
    Former Employee - Interior Specialist

    I worked at Arhaus Furniture full-time for less than a year

    Pros

    Pretty environment. I read a couple good reviews here that are obviously made by Arhaus corporate people lol.

    Cons

    Every thing else. The potential for income was exaggerated during the interview.

    Advice to ManagementAdvice

    There was a constant emphasis by management to keep a positive attitude while they tried to maintain an obvious phony one, but the threat of being fired loomed over everyone's head. In the 6 months i worked for Arhaus, 2/3rds of the staff was fired or quit. And those who gave notice to quit were told to leave immediately. (dont bother to give 2 weeks notice, the respect will not be returned). The manager was the most miserable woman ive ever encountered, thick skinned which is why she can battle through the constant problems they handle on the store level. It's quite obvious that's the reason and none other she holds the position.

    Doesn't Recommend
    Approves of CEO
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  5. 2 people found this helpful  

    Lies, Lies, oh more lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interior Specialist  in  New York, NY
    Current Employee - Interior Specialist in New York, NY

    I have been working at Arhaus Furniture full-time for more than a year

    Pros

    They seem to be very positive when you start. Lead sales is very convincing. He does a good job training you.

    Cons

    You MUST work more than 40+ hours there. My manager chastised me during the first two months why I didn't come in on my day off to get more sales. Hello- Can you say family?? It's no surprise since everyone tries to cover for each other. However, have you noticed how sick everyone gets. I'm no genius, nut the stress of losing one's job contributes to getting sick and rundown. There is no job security in NY store. It's not a good company to work for. Customer complaints about deliveries are huge- people call in every day and you must field those calls from angry clients.

    Advice to ManagementAdvice

    Management- Look into Labor practices- seriously- if you are not paying your employees overtime- they can report you . Corporate offices- would it hurt to be nice to us on the phone? Managers- it seems all employees are a digit to you. Do you naturally assume that everyone will leave? John Reed- Wow- I don't know where to begin. The corporate culture you have installed is turning on you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Sucks the soul right from your body...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Consultant  in  Annapolis, MD
    Current Employee - Design Consultant in Annapolis, MD

    I have been working at Arhaus Furniture full-time for more than a year

    Pros

    Visual Manager is hardworking and knowledgeable.

    Cons

    Where to start??? All of the good news and family atmosphere you get in the interview process is false, UNLESS, you are a long term employee that is in the "in"crowd. I have never, ever, EVAH, worked in a place with such territorial, catty people that will go out of their way to sabotage your day and performance just to raise themselves up in sales. No one answers the phone because they know it is a problem that they will have to figure out and don't want to.

    Turnover is very high and when I asked about this topic during the interview, I was assured the online stats were wrong. Nope, the are correct. I have been there a few months now with the staff at 10 sales associates and 5 are new, and of the 5 newbies, one quit last week.

    There are several days a week where the store has Zero $$$ sales days and then the other days are only $1,500- $12,000 days. That may sound like a lot, but I at part-time have to make $450 and hour to clear $300 per payday (every two weeks). Then you have to account for the other sales people also having to make their goals. Of the staff of 10, only 1 can say she earns a decent living at the store.

    The company president is all eyes and no business brain. They constantly spend money where they shouldn't and overlook the places where the development should go. THE COMPUTER SYSTEM IS ARCHAIC AS HECK! Very outdated and very time consuming. I had a customer leave mid transaction because a simple $50 cash sale took almost 15 minutes because of the multiple log-in pages and extra pop-up screens and the ton of customer information you have to put in before the screen/computer will allow you to move on.

    MANY, many daily customer call-in or walk-in complaints. Anything ranging from sloppy craftsmanship on delivered items to wobbly furniture just delivered or to the abundant complaints on billing issues.

    One last gripe: The company wants to appear inviting by keeping the front door open year round- In the sweltering summer, in the dead freeze of winter. Doing this is terrible for the environment as well as it keeps overloading and breaking the HVAC system weekly. Seriously weekly. Days and weeks at a time with no heat or AC. Yuck!

    Advice to ManagementAdvice

    UPGRADE your systems. Your customers and employees will be much happier with functioning, quick machines. Streamline the software- seriously!

    Drop the favoritism B.S. You are losing awesome talent by showing by keeping and promoting your It-crowd only mentality.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Look for another Job. Starting on the first day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interior Specialist  in  Chicago, IL
    Former Employee - Interior Specialist in Chicago, IL

    I worked at Arhaus Furniture full-time for less than a year

    Pros

    The store has air conditioning.

    Cons

    Everything they tell you before you start is a lie.

    Advice to ManagementAdvice

    Go public. Hope that the "new" directors of the company fire all of you. Worst professional experience of my career.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Challenging and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interior Consultant
    Current Employee - Interior Consultant

    I have been working at Arhaus Furniture full-time for more than 5 years

    Pros

    If you have what it takes you can certainly make a decent living. If you are flexible you have the opportunity to grow with the company. The company commonly hires from within. Certain retail areas are better than others.

    Cons

    You do perform cleaning duties and do your own paperwork. It takes commitment to succeed at this position.

    Advice to ManagementAdvice

    As you grow remember the people who have made it possible for you to get to this point.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Love the place you live!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Web Development  in  Walton Hills, OH
    Current Employee - Manager of Web Development in Walton Hills, OH

    I have been working at Arhaus Furniture full-time for more than 5 years

    Pros

    Arhaus is a great place to work. There are many opportunities for those willing work hard.

    Cons

    Stay focused on the positive.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Upper management out of touch with employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Interior Design Specialist
    Current Employee - Interior Design Specialist

    I have been working at Arhaus Furniture part-time for more than 3 years

    Pros

    Great product, good customer service and visual of store is amazing.

    Cons

    commission structure is very low-does not draw the best talent
    working conditions are tough-standing 6-8 hours a day on concrete/wood floors with no gel pads.
    computers are slow, cleaning and opening duties are not paid if you are a part time employee.
    Now required to call 25 people a day-makes us like a used car lot

    Advice to ManagementAdvice

    Get in touch with the people in the store! Turn over is ridiculous and other than our store manager there is no interaction with corporate

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    I have been working at Arhaus Furniture

    Pros

    Working for a company with good benefits. Surrounded by talented people whether interior designers or sales people to learn from. Very rewarding building relationships with clients. Hardwork pays off. I've had nothing but a great experience working here but you have to want to work hard.

    Cons

    Juggling sales, housecalls, floorplans, customer service while trying to stay focused. Hard to leave work at work. 40 hour weeks on the floor while housecalls are made on your own time, own expenses.

    Advice to ManagementAdvice

    Managers should manage people, not let us figure out issues or other associates issues when they arise. This can take hours sometimes to resolve. Need to be more involved with keeping the floor neutral. Work and customer's split evenly. Some employees can play dirty with sales and its almost condoned.

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