Ariba Reviews

Updated June 29, 2015
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256 Employee Reviews

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  1. Excellent company to work for, plenty of opportunities to learn and advance.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Pittsburgh, PA
    Current Employee - Information Technology in Pittsburgh, PA

    I have been working at Ariba full-time (More than 8 years)

    Pros

    Excellent work environment, plenty of opportunities to learn and advance ones knowledge.

    Cons

    No real cons to speak of.

    Advice to Management

    none


  2. Great People, Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Consultant
    Current Employee - Associate Consultant

    I have been working at Ariba full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management is flexible to your needs, group of smart individuals, great training program.

    Cons

    Applying resources to the project is not an efficient process.


  3. Helpful (5)

    Not so good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA

    I have been working at Ariba full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Enterprise software is a good domain to learn.
    You can learn a lot if you are given the time.

    Cons

    Management layer above first line managers is bad. They will not admit the mistakes they make and push the blame down. People in power tend to abuse it. It certainly seems to be the case here. Top heavy. Process heavy. Process seems to be the solution to all problems but ends up exacerbating it. No sense of empowerment. Public humiliation in some meetings. Internal demos are a farce. You may develop a good product only to see it publicly nitpicked over some trivial issue. No, its not Apple's culture of excellence if thats what you are thinking. Schedule is king. Beware if you slip. Constant stress and negativity. No work life balance.

    Advice to Management

    How does one change the incorrigible?


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  5. Helpful (1)

    A great place with opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ariba full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are opportunities to do different things all the time. Some people may not like changes often but it affords people the chance to try new things.
    People are available and willing to help you at all levels.

    Cons

    There is no hand holding you through your carrier. You must take ownership of it yourself.


  6. Helpful (1)

    trying to make it but not quite

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ariba full-time

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    great people, generally working together as a team

    Cons

    company could never quite become the leader it wanted to be despite acquisition

    Advice to Management

    get acquired (they did!)


  7. Helpful (8)

    Keep Looking: This Isn't the Place to Grow Your Career Based on Merit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Pittsburgh, PA
    Current Employee - Customer Support Specialist in Pittsburgh, PA

    I have been working at Ariba full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Ariba as a whole is a great company. It offers a great PTO package of 20 days, and it's fun to work with such a diverse and global group of colleagues. Ariba, acquired by SAP, is poised for growth and success. I'm confident that with SAP's guidance both companies will reach new heights of innovation.

    Cons

    HR may tell you that everyone starts out at the help-desk, but that's not true. You may also be told that positions open because people get promoted - that's not true. People leave the help-desk because if they don't fit in with the management clique, they are passed up for the opportunities they have worked so hard to earn. Morale is extremely low at the help-desk, and recognition is inconsistent and biased. If one speaks another language other than English as their first language, they are labelled as incompetent. Mothers are unreliable and unteachable. People who have concerns, or offer suggestions for improvement, are dissenter. Labels are unjustly applied by a management that doesn't know more than the employees' first and last names, let alone the quality of work that they do. I have never seen such blatant discrimination in a workplace in the United States. The most counter-productive aspect of working at the help-desk is that the knowledge needed to assist customer is not readily accessible, and the managers are not trained in the sourcing products. If you are considering Ariba, make sure to enter through a different department other than the help-desk.

    Advice to Management

    There are politics in every workplace, but if Integrity is one of the company's values, then people should be recognized and advance based on the quality of their contributions. Promoting unqualified people and discriminating against workers based on personal assumptions and prejudices is completely unacceptable. The help-desk is the first line of defense and support. If the help-desk is poorly managed, customer relationships will inevitably suffer - and so will growth. Management should be open to ideas, be well-versed in the products and solutions Ariba has to offer, and build working relationships based on communication with employees. Management should also be more proactive in making sure that employees have the tools they need to do their jobs efficiently.


  8. Helpful (3)

    Good company if you don't work on Customer Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Assistant in Pittsburgh, PA
    Former Employee - Customer Support Assistant in Pittsburgh, PA

    I worked at Ariba full-time (More than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    Good salary and benefits. Beer Fridays are a plus, never heard of an American company that would provide this treat to their workers.
     The good pay and benefits can be a plus to keep people working as a customer support agents, since the lack of good management and the work load can be stressful and unpleasant.
    The environment is very laid back, although management sucked while I was there, the agents are always helping each other, which helps to reduce de stress that the job can bring.

    Cons

    Ariba is a good company to work for overall. The department you work for can determine your Ariba experience.
    For example, the Customer Support Department is one of the less recognized in the company. Agents work very lengthy hours compared to other departments, and are sometimes treated by management almost as slaves, without much chances of promotion.

    Advice to Management

    Management should treat customer support agents as humans and not as machines. Give them chance to express themselves. Shouldn't make them feel forced to stay on the phone and no time to think or concentrate in an issue.
    Management should understand that happy employees are more important than bonuses that workers can earn in the end of the year. Happy employees are the ones that feel valued and not used by the company. That see that their work is recognized not only by 10's they get in the surveys, but by showing them that the company cares and value them as individuals.
    Management is not formed by managers, but with people that are in those positions based on the network they have in the company that secured them the position.


  9. Helpful (1)

    Great Place to Start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ariba full-time (More than 8 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Flexible. Lots of PTO. Can Work from home.

    Cons

    Low Salaries. Lack of promotion opportunities.


  10. Helpful (3)

    DME organization is loosing high performers...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DME
    Current Employee - DME

    I have been working at Ariba full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Flexibility
    - team. Everyone is trying hard to collaborate and achieve goal
    - Great benefits
    - Above average pay
    - Company stock
    - Free drinks
    - SAP owned

    Cons

    - Hard to get promoted which lead to a lot of people leaving the organization
    - Micro management
    - High sales goals
    - a lot of confusion since the acquisition by SAP

    Advice to Management

    Have a sale career path so you can promote from within and listen to your employee. We are in the front end and we can help you do better.


  11. Company with a great potential for the next gen eCommerce

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Sunnyvale, CA
    Current Employee - Software Engineer in Sunnyvale, CA

    I have been working at Ariba full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great customer base that uses Ariba on a daily basis

    Cons

    Need to be more agile towards innovation

    Advice to Management

    Keep up the good work



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