Arise

  www.arise.com
  www.arise.com

Arise Reviews

Updated December 15, 2014
Updated December 15, 2014
174 Reviews
2.9
174 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Arise Co-Chairman and CEO John A. Meyer
John A. Meyer
75 Ratings

Review Highlights

Pros
  • Pay is on par with most work from home customer service positions (in 69 reviews)

  • Flexibility of work hours, work at home, quality training (in 6 reviews)


Cons
  • You will need to pay for training to learn how to service each client you select (in 9 reviews)

  • Inefficient Tech support - some of the client programs are less communicative than others (in 15 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Work at home is the best part about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Miami, FL
    Current Employee - Customer Service Representative in Miami, FL

    I have been working at Arise full-time (more than an year)

    Pros

    Work at home, pick your own hours

    Cons

    No medical benefits. No w2

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Customer Service... not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSP in Saint Petersburg, FL
    Former Employee - CSP in Saint Petersburg, FL

    I worked at Arise

    Pros

    1. Flexible scheduled.
    2. Good Programs to work.
    3. Conditions of employment laid out clear and specific.
    4. Work from home.

    Cons

    1. Scheduling is a bit a of a luxury based on performance, which is understandable, except when the schedule drops, you better be waiting like a broker on the exchange floor to get the hours you want and need.

    2. Having the right equip makes a huge difference, when servicing clients.

    3. Make sure you have the right IBO, or be your own IBO because a lot of them are very crooked, and will cheat you and you will not get paid.

    4. For a company that provides customer services, they provide almost none. It's the worst part of it. The support for there contracted CSP is nil. They will say they have lots of support in the beginning, but the truth is far from that. You will be on your own most of the time. The have no customer service for their own contractors. Getting in touch with someone at Arise itself is a wish and a hope.

    Advice to ManagementAdvice

    Vet your IBO's a little better, and have more communication with your contractors. Allow them to talk to real people instead of filling out support tickets. Fix the support staff so that CSP's can have seamless assistance while servicing. Waiting 30 minutes for managerial approval while a customer waits on the phone for an answer ruins the customer experience as well as the performance numbers for the contractor, which the company bases so much of your accomplishment on.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Unprofessional, you will work with no pay and no explaination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arise

    Pros

    work from home, pick your own hours

    Cons

    unprofessional, I worked over 60 hours to not get paid a cent with no explaination and when asked for one they told me to wait till now I have not been compensated. They are unreliable and unpredictable. I still have no response to why I have not been paid my wages but because i am a contractor my recourse is none. Don't waist your time and money the stress level with this company will have you pulling your hair out.

    Advice to ManagementAdvice

    Get a clue people invest in this at work position better communication is something you shoud look into. I have had nothing but problems with my pay and its wrong. And I know if i dig deep enough its against the law.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Arise Response

    Dec 18, 2014CEO

    Sorry you had a bad experience, but that is not the way it works. As an Independent Business owner, you incur the upfront costs and then when you perform services for our clients you earn service ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 17 people found this helpful  

    Very Honest Review (Long)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Support Professional in Chicago, IL
    Former Employee - Client Support Professional in Chicago, IL

    I worked at Arise as a contractor (less than an year)

    Pros

    Flexibility (set own hours)
    Work-From-Home
    Plenty of clients to choose from (ATT, Comcast, Amazon, T-Mobile, Road Traveler, etc)
    All inbound calls
    No cold calling
    Can make great
    Great shift availability (depending on client)

    1099- self employed

    Let me start by saying, Ive worked in customer service & call centers at least 10 years. So I know the Ins and outs. There's really no difference. You've had one CSR job, you've had them all. However with Arise, the quality of your experience will be contingent upon the client you choose to work for, and the IBO you contract under unless you decide to license your own LLC through your state.

    You will have to pay for the training course, your headset and telephone. Your computer will have to run the proper technology required for that client.

    I tried Arise out as a CSP (client support professional) under my friends corporation. You choose a client (I chose AT&T IRU-Mobility), then you pay for the course. You're in a virtual class room with other CSP's and IBO's learning the clients services and systems. Depending on the client, training is 8 weeks (ATT).

    Training was amazing! I had a live class full of people with personality. You get to make friendships with different people all over the country. Our Trainer was superb. He knew his stuff! He was thorough, honest, and tough on us. I would say over 90% of our class certified and moved on to production.

    I've made relationships with some cool people and we keep in touch even though many of us no kong we work for Arise.
    I did appreciate that the schedules were released 2 weeks ahead so that you cOuld select your work times.

    Cons

    Unpaid training
    Long training periods
    Large virtual training classes
    Systems slow
    Tech support often inefficient
    Lousy pay structure
    Extensive and almost impossible to meet metrics
    QAPF's often unorganized
    IBO's often not knowledgable of your client and work
    Revenue is based on surveys from customers
    Penalties for missing shifts even when the issue is technical
    No PTO and some holidays you're req'd to work

    The first 6 weeks of training were unpaid. If you pass certification, you're required to take calls AND do training, but you will get paid for those calls.

    As soon as you get familiar and build a relationship with one QPF you're switched to another and pretty much never come into contact with that person again.

    Depending on your IBO, they can choose how much business fees they can take out of your check. Arise charges IBO's $19 per CSP that work under them. Some IBO's charge more to get their own cut. Arise pays you according to time spent on the phone. There's a formula for adding up service revenue. ATT's base pay was .17 per minute. If you met the ridiculous metrics for that pay period you could get up to .27 per minute. arise "overpaid" me 2 invoices back to back which resulted in my next check being completely eaten in reimbursement. So I basically worked 2 months free.

    The system pushed for you to finish all your falls under 13 minutes. If you know anything about customer service and billing, that's almost always impossible. Now in this 13 minutes you're also expected to have given the customer 100% satisfaction so that when they're texted the survey after the call, that give you an 8-10. Anything below an 8, affects your metrics and how much you get paid.

    To schedule your hours you have to be consistently at the top of metrics to get the good hours. They release the schedule at different times for different pods. For instance, silver would be last and you get the hours that are left over.

    The systems ALWAYS froze. Tech Support was NEVER helpful. There was always a miscommunication between your QPF, your IBO, and Arise. No room for growth. You're literally working for pennies. You're identified by a number. Just another number here to make ATT and Arise.

    Advice to ManagementAdvice

    You need REAL ATT employees interacting with your CSP's and QPF's. We do just as much work as your employees. The pay structure should be unlawful. It went from .17 per minute to now $2 per call! This is a rip off. Arise you need more IBO support and more ways for CSP's to contact you and report issues with their IBO's. Your payroll is shady and inconsistent. CSP's are not getting paid

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Beware of Arise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arise

    Pros

    I can't give you any Pros. I moved so that I could work for Amazon and after joining this client I let my Prime membership expire. Training showed me the various things that equaled mistreats and then Arise, as a result of a lack of PFs to support worker bees, caused multiple mistreats.

    Cons

    Ultimately Arise sent the local police knocking at my door accusing me of fraud because I stuck up for an amazon customer who did not receive his order that was never shipped. (If you fight to vigorously for your customer they think you know the customer and will accuse you of fraud.)

    The police looked at my documents and told Arise they wouldn't get involved. Arise then cancelled my MSA and sent me a demand letter saying I violated my contract. They threatened to sue me even though there is an arbitration clause in both the MSA and the SOW.

    Advice to ManagementAdvice

    Stop bullying your "partners." When they ask for explanations, provide them. Don't force them into Arbitration to get explanations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Arise Response

    Dec 12, 2014CEO

    This is just not true and was fraud as identified by the customer. There are many people that are benefiting by teaming with Arise, but must be done ethically.

    John@arise.com

  7. 1 person found this helpful  

    Great place to grow, learn and enhance your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Marketing Manager in Miramar, FL
    Current Employee - Global Marketing Manager in Miramar, FL

    I have been working at Arise full-time (more than an year)

    Pros

    The camaraderie across the entire company is great. Aside from that, there is tremendous opportunity to grow, if you are hardworking and motivated to succeed.

    Cons

    I don't have any cons

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    I worked here for a year and loved the client I was servicing. However, Arise removed me without cause or explanation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HOME BASED SERVICE - Customer Care Professional in Miramar, FL
    Former Employee - HOME BASED SERVICE - Customer Care Professional in Miramar, FL

    I worked at Arise part-time (more than an year)

    Pros

    Make your own hours
    I was treated very well with the client I was servicing

    Cons

    Tech support with inadequate knowledge to fix/repair their own software.
    No communication with an actual person AT ALL
    Power hungry PF's who do not help you, and refuse to answer any form of communication from you.
    The client I worked for was more helpful than Arise ever was, even though I had fees taken out every pay period because that is what Arise is supposed to do.

    Advice to ManagementAdvice

    Better training for your tech support, if you can not provide that then give your CSP's the option to opt out of the monthly fee that goes for 24/7 tech support.
    More effective ways that CSP's can communicate with a person from your company to get a direct answer. Ava, Partner Support and tech support are failing in this area.

    Doesn't Recommend
    Negative Outlook

    Arise Response

    Dec 11, 2014CEO

    Are you sure you did not get an explanation ? This would be very unusual. Arise provides feedback to you daily on how well you are meeting the metrics that our customer require. We have systems ... More

  9. 1 person found this helpful  

    Independent Business Owner or IBO - partnered with Arise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IB Owner in Columbus, OH
    Current Employee - IB Owner in Columbus, OH

    I have been working at Arise full-time (more than 3 years)

    Pros

    Work-Life Balance and flexible schedule

    Cons

    Inefficient Tech support - some of the client programs are less communicative than others.

    Advice to ManagementAdvice

    Make our IBO/CSP's as important as your clients.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Great Work At Home Job...!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arise full-time

    Pros

    Set your own hours a major plus
    Can service more then one client
    The client I service offers a lot of hours, love working for this client..!

    Cons

    Can take awhile to resolve issues
    Tech support needs inprovement

    Advice to ManagementAdvice

    Have more support for the csp.

    Recommends
    Positive Outlook
    No opinion of CEO

    Arise Response

    Nov 4, 2014CEO

    Thank you for commenting. Arise has been investing more into Tech Support and recently replaced some of the leadership. We really want your business to be successful. Feel free to reach out to me ... More

  11. 8 people found this helpful  

    Terrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - At Home-Customer Service
    Former Employee - At Home-Customer Service

    I worked at Arise as a contractor (more than 3 years)

    Pros

    Only one - you work from home

    Cons

    With so many bad reviews, I decided to add mine.
    I think, I can write a book about the wrong work model at Arise, that exploit desperate people.
    1. Many technical issues, often, and endless hours waiting for incapable tech support to solve it. Many times they leave you waiting and disappear. You are left waiting forever without any sign of life.
    2. There is no management at all. They hide from you and you can never, ever reach anyone if you have a problem. No Customer service for us, no management. You are left on your own. When you ask a question related to your paycheck, you never get an answer. The contact is only a small box-form, no phone number and they answer only questions that are convenient for them. If they don’t have an answer (which is most of the times) you never get an answer.
    3. I’ve worked for them about 4 years and never understood their payment structure. It is created purposely so difficult to understand. You never know why you receive the amount. How do they calculate it?
    They take a fee from every paycheck, you pay for all courses, trainings, adapting your computer to their archaic requirements. If your computer is more advanced, or you have the last version software – forget it! You have to downgrade in order to meet their two-century old requirements.
    4. I spent countless hours learning about the client, passing exams, for what? Not to become a CEO and have 6-figures salary. No. Just for $9 per hour, they make you crazy with requirements.
    Extremely demanding supervisors and monitoring people. Did I tell you that they monitor every call and the scores are most of the time subjective and unfair? You can’t ask why, no one gives you an explanation. I am always polite and the callers are always satisfied of how I treat them. But if I don’t have the score that Arise wants – I start receiving threatening emails that I will be fired if I don’t improve. Improve what? The worst thing is that they have stupid texts, obligatory to be said on every call. Every call is different and not their senseless text applies to every customer. When Arise realizes that, they change the text, but the bad score for the wrong text remains in your profile.
    Extremely rude and demanding and complicated requirements and you have the feeling that they don’t know what they want. All people who monitor have different requirements and they give you different scores on the same call! Do you say that fair?
    They set up unrealistic metrics, which is impossible to meet every time and when you don’t – you are fired. No explanation, no reason. They terminate often, because the new people don’t know how it works, the new candidates pay again for everything and Arise make billions.
    5. Terrible, awful instructors. They all have ties with the management and are extremely incapable, they don’t know how to teach and talk personal stories wasting our time. We pay for that.
    6. You never work the hours that you want to work. One of the scenario is when you have to literary fight for hours, because they disappear in front of your eyes and you become crazy staying on the computer 20 hours, watching the screen to catch some hours if somebody release them by chance. If not – you have less than 15 hours and you are penalized. It is not your fault – but who cares? The other option is when Arise have more hours available, because they didn’t make their calculations well, and they start bothering you on the phone or emails begging you to take more hours. So, you don’t have the freedom to work the hours that you want – you work the hours that Arise decide to give you. They play with you like with a toy.
    7. When you calculate all expenses on your side – training, courses, equipment, etc. and the miserable payment per hour that you receive and you never know how is calculated, you work for not more $4-$5 per hour, under inhuman stress and strict requirements, that you will never meet.
    I spent many sleepless nights fearing that next day I won’t be able to say what they want me to say and that I will be terminated without any reason or explanation. This is what happened at the end. When Arise need more money they terminate everyone to hire new, naïve, desperately looking for job people.
      Arise take advantage of people in need of job, usually single parents, disable people, who don’t have any other way to find a job. And Arise steal their money and treat them like slaves. In fact, they are legalized frauds.
    8. It is a police company, with severe dictatorship, treating all people like slaves, not like PARTNERS. You feel like criminal, or trash, working for them.
    You have a so called PF assigned, which is usually rude and disrespectful. While I’ve worked, changed 4-5, I’ve never heard a polite word. They are like wardens. Typical Nazi training.
    9. No matter what you do, you could be the best in the world, they will never appreciate that and if they decide, they will terminate you without explanations. I have all my excellent scores for years – but at the end what was left for me was an unfair termination, wasted time and ruined nervous system trying to please them and no money at all. I invested 10 times more than what I received.
    10. Don’t be misled – it is not your own business, you don’t make a decent living, you are exploited.
    Because Arise doesn’t hire us as employees, they don’t pay you anything, you don’t have security, insurance, everything comes out of your own pocket and Arise doesn’t pay anything for you to the Government. Do they care about the country or about themselves to become more and more billionaires?

    Advice to ManagementAdvice

    I assume the management is paid well and MUST know what to do by now. Just in case they read that, I've been a manager for many years in the past and I can give them some advices.
    - Treat the people fairly, as real partners, not like slaves.
    - I saw some vague, senseless answers from John management. If this is a real person, educate yourself how to be a manager.
    - don't hide and solve the problems before they arise. Be useful for the people who make your high salaries and be grateful that they exist.
    - Change the payments to be more fair, and don't be so greedy.
    - Change the metrics to be more realistic and achievable.
    - Don't treat your PARTNERS as SLAVES! We live in a free country, with freedom of speech, don't forget that.
    - Hire managers, PF's, instructors - all capable, knowledgeable and polite. Apply all rules and restrictions to everyone equally. Do not discriminate!
    - Become available for the workers/partners and don't hide from them. Only people who do something against the law, hide. Hire as many managers as you need and give them time to discuss the problems and complaints and treat everyone with respect. Do not try to save money and overload the existing personnel.
    -Never forget that you deal with human beings, with human problems, not just numbers who you can terminate at any time. You should be humans, too.
    - Raise the payment and make one good thing in your life. If you are really human, you will see the difference in doing good things. Don't cheat the people who need this job desperately.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Arise Response

    Dec 1, 2014CEO

    I appreciate you for taking the time to detail this comment. I can understand some of your concerns, but you must realize that Arise's customers are a demanding group and we have many people that ... More

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