Arise Reviews

Updated April 22, 2015
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3.0
216 Reviews
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Recommend to a friend
Approve of CEO
Arise Co-Chairman and CEO John A. Meyer
John A. Meyer
95 Ratings

Pros
  • Pay is on par with most work from home customer service positions (in 69 reviews)

  • Flexibility of work hours, work at home, quality training (in 6 reviews)

Cons
  • You will need to pay for training to learn how to service each client you select (in 9 reviews)

  • Inefficient Tech support - some of the client programs are less communicative than others (in 15 reviews)

More Pros and Cons

Employee Reviews

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  1. Independent Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Contractor in Shreveport, LA
    Current Employee - Independent Contractor in Shreveport, LA

    I have been working at Arise full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pick your own hours and the client I work for offers a lot of hours. The pay is good. They have a lot of client to work for.

    Cons

    Tech issues sometimes but they try to resolve the issue as quick as possible. The tech department has improved greatly from when I started a year ago. Tech issues that I have seen lately have been resolved and improved greatly.

  2. Technical support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer
    Former Employee - Technical Support Engineer

    I worked at Arise

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay, well equipped to handle position

    Cons

    Very stressful job at times

  3. Perfect work from home job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - At Home-Customer Service in Norfolk, VA
    Current Contractor - At Home-Customer Service in Norfolk, VA

    I have been working at Arise as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Set your own hours, excellent support system, very good training, ongoing training as you advance. You get out what you put in. There is a lot of study time involved, but if you are looking for work from home, it is perfect. Pick your clients carefully. If you choose a cell or tv provider, you will be providing tech support

    Cons

    I see no cons in this opportunity.

    Advice to Management

    Keep up the good work. Love it

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  5. Helpful (3)

    Work life balance plus extra money!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IBO in Atlanta, GA
    Current Employee - IBO in Atlanta, GA

    I have been working at Arise

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training classes are extensive, you are rewarded for adhering to your contract, there are classes to make you a better agent and business owner, they have wide variety of companies to work for, you work from home and can set your own hours. Nice pay with certain business contracts.

    Cons

    Some trainers will not follow protocol and dismiss (terminate) you versus working with you so you can succeed training seeing that you paid for it. Also if you don't make it through training you are not refunded your money. IT support is hit or miss meaning you may get someone who knows what they're doing and other times you may not.

    Advice to Management

    Class fees should be lowered (I think this has already been done). Trainers need to take pride in having a succeeding class of agents and not focus on terminating agents for situations beyond they're control. Please get advanced IT agents or train IT support better. Higher pay and more incentives.

  6. Amazing Culture and work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL

    I have been working at Arise

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Arise's culture is like no other, you always feel like whatever task you are assigned whether big or small, is going to make an impact on the business. You are encouraged to express your ideas and opinions unlike most corporate companies where it goes in one ear and out the other. Arise truly appreciates their employees and that's what makes working here so great. The fact that you're able to work from home is also a huge plus, but the face to face contact you get with top management makes coming in to work rewarding. This is by far the best company I've worked for.

    Cons

    No Cons at all, this company is the best.

    Advice to Management

    Management is great

  7. Helpful (1)

    Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arise full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Strong current leadership outside of the HR organization. For the right positions, compensation is higher than market. Some good people. Beautiful office. Nice outside the office activities for the company.

    Cons

    Horrible culture. Management by fear. A "blame" environment that always searches for a villain when problems come about. Human resources lacks trust across the organization. Too much hero mentality is rewarded.

    Advice to Management

    Change the culture. Change human resources leadership. Improve upon job security - people are constantly afraid of losing their jobs given how many people have been fired.

  8. A Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Chat PF
    Former Employee - Customer Service Representative/Chat PF

    I worked at Arise full-time (More than 5 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    work from home, flexible hours, didn't have to leave my house, the best part of the job was that I didn't have to leave my house

    Cons

    no hours, pay is less than minimum wage, they continue to hire and the current workers cant get more than 20 hours, they will let you go with no warning after you have spent years working to build your business

    Advice to Management

    Management and Arise forget this is a business, we are not employees, they need to re-evaluate how they treat their business partners

  9. Free Labor was over a long time ago.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service in Atlanta, GA
    Current Contractor - Customer Service in Atlanta, GA

    I have been working at Arise as a contractor (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Able to work from the comfort of your home.

    Cons

    The training fees has gone up tremendously. It should be illegal and a crime to charged Independent Contractor to train for a project that they have no control on how they will make money. Arise should have to pay for the training.

    Advice to Management

    Free Labor Was Over A Long Time Ago. Which is called Slavery!!!!!!!

  10. consumer direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consumer Direct in Syracuse, NY
    Current Employee - Consumer Direct in Syracuse, NY

    I have been working at Arise full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Arise is a nice place to work, and you will like it

    Cons

    they will lay you off if your not careful

  11. So Not Good

    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Arise as a contractor

    Pros

    Easy hiring process Flexible hours

    Cons

    The instructors don't offer enough assists for people in nesting. its like they just throw you in the water without a life jacket They tell you to go in the chat room if you have a question, but you are not guaranteed a quick response and sometimes when you get one they half answer your questions.

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