Arise Reviews

Updated August 25, 2014
Updated August 25, 2014
153 Reviews

3.0
153 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Arise Co-Chairman and CEO John A. Meyer
John A. Meyer
65 Ratings

Review Highlights

Pros
  • Pay is on par with most work from home customer service positions (in 54 reviews)

  • Flexibility of work hours, work at home, quality training (in 6 reviews)


Cons
  • You will need to pay for training to learn how to service each client you select (in 8 reviews)

  • Tech support can take hours depending on time of day (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Game Changer for Stay-at-home mom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Owner  in  Raleigh, NC
    Current Employee - Small Business Owner in Raleigh, NC

    I have been working at Arise as a contractor for more than 3 years

    Pros

    Arise is currently has 7,500 work-from-home opportunities. Partnering with Arise, I am able to be my own boss, have a flexible schedule that meets my lifestyle demands, and make a comfortable living on my own terms. I can also work from anywhere, as this opportunity is 100% virtual. I can take the work with me!

    Cons

    The work is home based, so you need to be able to work virtually without becoming easily distracted. I don't consider this a con as the people who partner with Arise should be able to work well virtually and understand that this is a 100% virtual opportunity.

    Advice to ManagementAdvice

    Thanks for the partnership!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    They have great hours all the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Amory, MS
    Current Employee - Customer Service Representative in Amory, MS

    I have been working at Arise full-time for more than a year

    Pros

    They gave good hours all the time

    Cons

    They have long hours all th time

    Advice to ManagementAdvice

    Your guys are great

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Arise part-time for more than 3 years

    Pros

    Flexible scheduling, make a nice wage while working from home. No commute times, paying for lunches, etc. No having to worry about all of the expenses that you would have working outside the home.

    Cons

    It is working from home so you don't have any interaction with anyone. Technically you don't have a manager. Some of the training is too long, and since you are not paid while in training, it can be challenging.

    Advice to ManagementAdvice

    Have some incentives for contractors to complete training. Consider maybe bringing on more people that will provide guidance through the process.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Feels like being semi retired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IBO CSP  in  Columbia, SC
    Current Employee - IBO CSP in Columbia, SC

    I have been working at Arise full-time for less than a year

    Pros

    set your own hours and some incentives

    Cons

    Clients are by contract for a few months at a time. Hours vary by client need so sometimes can only get 10-15 hours a week so you need more than one client.
    Pay is by the half hour and seems below minimum wage depending on client

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Customer Service Representative with AT&T Mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Arise as a contractor for less than a year

    Pros

    I enjoyed the freedom of working from home and setting my own hours. I felt that it was a good way for me to break into customer service and learn some tech knowledge of my own and apply them on the job. You will have all the resources you need in order to do the work, you will have to have room on your computer for all the downloaded applications the company supplies you.

    Cons

    There weren't enough hours, you are required to work 20 hours if only available, and if you were to wait too long to schedule your hours, there wouldn't be much hours to choose from which makes it tough depending on your availability. You would need to bank on someone releasing their hours or in the case of the need of more reps, added hours due to urgency. Another dislike of the job would have to be the customers, they were sometimes too much to deal with, and their complaints and/or inquiries vary greatly. You have to do your homework and know where to go for the correct answer and do it well enough where you aren't driving yourself insane and the customer to want upper management. You have to be okay speaking with irate customers because not all calls are going to be pretty.

    Advice to ManagementAdvice

    It would be nice if you are always guaranteed a 20 hour work week, and any hours past 20 are what you have to work hard for getting.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great opportunities ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Support Professional
    Current Employee - Client Support Professional

    I have been working at Arise part-time for less than a year

    Pros

    Easy and informative entry process, flexibility

    Cons

    Wish I could get more hours

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    NOC Eningeer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arise full-time for more than a year

    Pros

    Leadership, manager servers a mentor in many professional areas, Business Model,

    Cons

    Compensation, compensation, compensation; to many projects, not enough personnel to complete them in a timely fashion; but we all do what we can to succeed.

    Advice to ManagementAdvice

    Build your people;

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Customer Service Rep WAH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Arise as a contractor for less than a year

    Pros

    Nice to wrok at home

    Cons

    Not very much support and lots of costs

    Advice to ManagementAdvice

    Better communication please!

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Torn between fulfilling and frustration

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Arise as a contractor for more than 3 years

    Pros

    Its great to control your own hours and the companies look great on the resume. They offer great pay with alot of hours to select.

    Cons

    The company's training and the work that you actually perform is always different. They appear to be unorganised about the services that you will provide the clients. Which gets you in trouble with performance and also makes you feel cheated on your pay. I worked for them since 2007 and this is still the case. And I have petitioned this to be regulated but to no avail.

    Advice to ManagementAdvice

    Consider more protection for your employees and go by more then just the performance stats to make decisions about placement. You are missing quality employees and getting a bad reputation for it.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Good Customer service eslf employment options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arise as a contractor for more than a year

    Pros

    make your own hours
    different companies to choose from
    work from home at times
    no gas or child care to pay for

    Cons

    having the power to turn work off
    having the discipline to be able to work from home and stay focused and not let outside distractions interfere with your work

    Recommends
    No opinion of CEO

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