Arise Reviews

Current Employee – been working at Arise full-time for more than a year

Pros – work at home, and choose own hours, great pay

Cons – the management seems to be disconnected

Advice to Senior Management – i dont have any advise

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Arise as a contractor for more than a year

Pros – opportunity to make a stable income
lots of hourly availability with CERTAIN clients
flexible hours
lost of encouragement and personal/professional development

Cons – lack of real support for contacted business. all communications are via chat and email. the only time you'll get to speak to someone about anything is when they call you. This company also has a chronic habit of contacting lots of workers without any place for them on the schedule. This turns out lots of workers without hours to work.

Advice to Senior Management – Build more interpersonal relationships with your contracted businesses.

Yes, I would recommend this company to a friend

Former Employee – worked at Arise as a contractor for more than a year

Pros – I work from home as an independent contractor. I make my own schedule and enjoy helping customers with their travel plans.

Cons – I would not get to see people on a daily basis.

Advice to Senior Management – I did not report to anyone

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Arise full-time for more than 7 years

Pros – Great opportunity to work from home and set your own hours.

Cons – Not enough hours available and cut hours from 40 to 15.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Arise as a contractor for less than a year

Pros – You do get to work at home. You can write off office expenses.

Cons – No matter what, there are some network issues and it is hard to get a hold of customer support. After all expenses that you pay upfront, there just isn't enough money to make up for it.

Advice to Senior Management – Better communication all the way around. Mostly, I was fed to the sharks.

No, I would not recommend this company to a friend

Current Employee – been working at Arise as a contractor for more than 3 years

Pros – The somewhat flexible scheduling is a plus. I say "somewhat" because the hours availability is limited and forces you to work undesirable hours to work full time or just to be in compliance with their work contract.

Cons – They call you an "independent business" but reality you're just a glorified worker, and Arise gets away with paying no employee benefits. They used to pay for mandatory up skill training, now they don't. New recruits could work towards a free Mac, now they've eliminated that and charge more for the certification class. They have also eliminated pay per minute during heavy call volume times, so now it's a flat hourly rate which works out to be almost $5/hr less than before. Even for a tech-savvy person it feels like they throw you to the wolves during training and just expect you to learn on the job. I can't imagine what it would be like for someone new to Mac. Definitely not worth their lousy pay, and you would think a rich client like Apple would pay better... but maybe they pay Arise well and Arise screws their contracted workers. I was surprised just how buggy and user-unfriendly all the back office software is... kind of reminds me of a fancy restaurant with a dirty kitchen. Originally it was billed as no high pressure "suggested selling", but now you are sent a "non-compliance strike" email notice every time your sales metrics fall below their unrealistically high levels, even during seasonally slow periods, and always with the threat of cancelling your contract. And since they have multiple metrics categories, you could receive a congratulatory email for top revenue while receiving a dire warning for dropping below minimum close ratio during the SAME WEEK! Nice job encouraging your "partners", Arise... NOT! But if Arise makes a mistake, good luck getting them to correct it. Don't even bother to see if the pay matches the hours you worked because they NEVER correct their mistakes in my experience. In fact it is nearly impossible to speak to a live person about anything involving their convoluted system. It really makes you feel like a tiny cog in the wheel even after working there for years. And their tech support is an absolute joke... you wait and wait (unpaid, of course) and 98% of the time there is no solution to the issue... because typically it has nothing to do with your system... it's something on THEIR end.

Advice to Senior Management – If you want to lower your high turnover rate, you should either pay better or stop making ridiculous demands on your "independent businesses".

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Arise as a contractor for more than 3 years

Pros – They have many clients to choose from.

Cons – Tech Support is horrible. I had to wait almost three weeks before a problem could be corrected. In the meanwhile, my pay amd adherence suffered.

Yes, I would recommend this company to a friend

Former Employee – worked at Arise full-time for more than a year

Pros – Work from home and schedule your own hrs.

Cons – Chat pfs are slow to assist so there goes your AHT which was the reason they stated my SOW was terminated and no one to contact. the calls are recorded and I think that the issue should have been followed up on no review at all, The only way I found out is that I was not able to log in

Advice to Senior Management – Management is so unprofessional.. it's like your hiding behind close doors not worried about getting fired or losing a job and worried about were your next dime is coming from....SAD and so WRONG!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Arise as a contractor for more than a year

Pros – Work from home and choose your own hours to do so

Cons – Wrongful Termination of SOWs. You can have QA scores of 100%, but they will still Terminate your SOW with a company without any reason. I have my stats all printed getting ready to prove I was in good standings and still terminated with my SOW contract for reason given: low stats?
Don't pay wages properly. Repeated accounting errors with calculating invoice amounts. If you are lucky to get paid at all, or either they short pay you. When you request resolution they either ignore you or rudely give you the run around. I submitted several tickets, immediately they all are closed without resolution. Never pay referral bonus as promised, but constantly sending emails for recruiting. Several big clients have left the company within the last 3-5 years.

Advice to Senior Management – None could be given they are scamming people

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Arise full-time for more than a year

Pros – Very nice work office and great coffee

Cons – nothning as of this time

Advice to Senior Management – keep it in the right direction

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company