Arizona Public Service Company

www.aps.com

Arizona Public Service Company Reviews

Updated January 22, 2015
Updated January 22, 2015
67 Reviews
3.0
67 Reviews
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Arizona Public Service Company President and CEO; President and COO, Pinnacle West Don Brandt
Don Brandt
41 Ratings

Review Highlights

Pros
  • Good pay and benefits, good group of people at the frontline level (in 8 reviews)

  • Good pay, great people, welcomed in open arms of my department (in 8 reviews)


Cons
  • At APS you have a choice of either a work/life balance and 0 career growth or 0 (in 4 reviews)

  • There is a lack of trust and hidden agendas (in 2 reviews)

More Highlights

Employee Reviews

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  1.  

    IT Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arizona Public Service Company full-time (less than an year)

    Pros

    Lots of work and plenty of room to make a difference; highly supportive IT Lead Engineers, Teams and Management

    Cons

    Too few PM's or PC's, burnout and overload for those who remain (read that survive); most processes are still in development or being refined so there is a great deal of continual change.

    Advice to ManagementAdvice

    Appreciate the move to add Contractors and/or Third Parties to relieve resource constraints - but lots of room to go before we are ahead of that curve. Still, the prgress is helpful in its own way.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Schizophrenic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arizona Public Service Company as a contractor (more than an year)

    Pros

    A lot of good worker bees in the trenches. Physical Environmental atmosphere is good. Free coffee and filtered water. I experienced decent work-life balance.

    Cons

    Management is screwed-up. CEO Brandt is an antique. He has not figured out how to pull the difference silos of the company together to get it to work as a unit. He still does not believe that IT should have a seat at the boardroom table even though everything that this company is doing and will be doing going forward has to leverage IT to be successful. Cronyism is rampant, with many of the managers and decision-makers untrained and/or under-skilled for the position they hold leading to bad decisions. Instead of getting the company's internal systems up to date and appropriate, it continues to cobbles a patchwork collection of excel and word doc forms together to do the job and manipulates head-count numbers to make it look like its productivity is higher than it is. It's ok though, APS is an electrical utility monopoly that is guaranteed a profit no matter how bad the company is run.

    Advice to ManagementAdvice

    Bring in outside consultants that will truly help this company. Executive management has to be changed to something more modern with better insight. Stop trying to put a pretty bow and lipstick on the pig, roll-up your sleeves and actually modernize all systems - not just the CIS. Look first at actually updating accounting, inventory, resource management systems to make them standard, and combine all of the different silos of the organization. Embrace a Enterprise PMO and investing a standardized PPM that actually works for all departments. And last, but not least, make sure that all positions have an approved job description with requirements; that the chosen applicant meets the requirements BEFORE they are placed in the position. Perform a top to bottom review of all employees to make sure they meet the requirements of their job. Implement a true 360 review process to weed-out bad decision-makers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Section Leader in Tonopah, AZ
    Current Employee - Maintenance Section Leader in Tonopah, AZ

    I have been working at Arizona Public Service Company

    Pros

    Stable . . . . . . . . . . . .

    Cons

    Too far from civilization . . . .. . . . .

    Advice to ManagementAdvice

    don't throw away the experienced people so easy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great Pay and Benefits--- but Nepotism at its worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Arizona Public Service Company full-time (more than an year)

    Pros

    There is a great pay plan which has different levels of bonus checks - outage money-etc.
    Family Benefits are extremely awesome. Many opportunities for advancement(if allowed or chosen).

    Cons

    Majority of the Palo Verde plant is related. Do not speak ill -regardless of how true it may be- of anyone -- they are probably the in-laws/cousin/sons and daughters/neighbors/ of the rest of the plant. Which is also another way of being blamed for something and released for something that you may not have done- all to give the position to another related individual.

    Advice to ManagementAdvice

    See the 'cons'.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Good Company with lots of potential for out of college grads - Palo Verde Nuclear Generating Station

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Electrical Engineer in Tonopah, AZ
    Current Employee - Senior Electrical Engineer in Tonopah, AZ

    I have been working at Arizona Public Service Company full-time (more than 8 years)

    Pros

    Good Legacy/new-hire Engineering Program, and orientation. Excellent training, and continuing education. Somewhat flexible working hours (5-8s, or 4-10s based on department and personal requirements).

    Cons

    Two refueling outages each year, lasting about a month each - requires a lot of different schedules (night, weekend coverage). Some departments make it difficult to move between groups if you want to explore other areas of the plant.

    Advice to ManagementAdvice

    Please allow people the flexibility to move outside of their original groups to get a better overall plant experience and make a well-rounded worker

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great start, bad finish.

    Former Employee - Applications Intern in Phoenix, AZ
    Former Employee - Applications Intern in Phoenix, AZ

    I worked at Arizona Public Service Company as an intern (less than an year)

    Pros

    High pay as an IT intern at $19. Fairly relaxed atmosphere. Great intern events/trips.

    Cons

    Lack of training. Lack of communication about extending internship past the summer, wasn't notified until the last day of the summer term that I was to continue through the fall. All the interns (around 10 of us) didn't receive any job offers before the summer internship was over. Friends in other companies all had offers before the summer was over. Still have friends working at APS now and they still haven't received any offers. I know of one who accepted an offer at a different company because APS is too slow to recognize their interns.

    Advice to ManagementAdvice

    Internship program at the department level needs work. Find out when interns are graduating and get them offer letters before the end of the summer internship. When you see current interns at a job fair talking to other companies you should take that as a hint you're not taking care of your people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Arizona Public Service Company part-time (more than an year)

    Pros

    Good pay, great people, welcomed in open arms of my department.

    Cons

    As an intern, you are not promised a job unless you are an engineer.

  9.  

    wonderful experience..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Backup & Storage in Phoenix, AZ
    Former Employee - Backup & Storage in Phoenix, AZ

    I worked at Arizona Public Service Company full-time (more than 3 years)

    Pros

    Great team & Management WFH culture & many more

    Cons

    Work - life balance -

    Recommends
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Passive aggressive coworkers and highly political, disorganized workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contractor in Phoenix, AZ
    Current Employee - Contractor in Phoenix, AZ

    I have been working at Arizona Public Service Company as a contractor (more than an year)

    Pros

    Long time employees have great benefits and PTO and ok pay. That is if you can make it through being a contractor for eons and enjoy having no work life balance.

    Cons

    Most of the people who work here are contractors, sometimes for more than a decade at a time without benefits just hoping to get picked and finally get access to health, 401K and other benefits. They furlough contractors for 2 weeks in December. Sorry kids, no Christmas for you, sorry mom, can't come to visit, we had to use holiday money to pay bills. It demonstrates the overall opinion of contractors. Some contractors get benefits and PTO while others don't . The workplace is very competitive and in no way a team environment. It is every snake for themselves and you better watch your back and enjoy fighting for your position and defending your every move on a daily basis. The best part is how management tries to motivate contractors by telling us how we need to do more to help the shareholders out. We don't even have a 401K or PTO and we have to pay for parking down town but we are supposed to feel motivated by helping the shareholders? WHAT ABOUT THE CUSTOMERS?!! Never do we hear about the customers, probably because they are a captive audience, never do we hear about providing better, more reliable, safer, cleaner or less expensive power to them. Instead some departments are forced to overspend on things just to justify asking the regulators to up the utility rates on the customers so the next year the shareholders can have more profit. Maybe that motivates people who are actual employees and have some share in the company but for a contractor with no real career path, that is a pointless thing to talk about.
    Managers are varying degrees of nice and many people seem to stick with the place for a long time but the amount of back stabbing and flat career growth where people change job function but get no increase in pay or prestige for years and years is appalling. Especially people with less than a Master's degree can pretty much expect to never get out of their lateral position unless they claw and fight and work weekends and nights without actually claiming that pay since OT is not technically allowed for contractors without specific approval. There are a lot of long time employees who are single well into their golden years because they never had time to get married or date. At APS you have a choice of either a work/life balance and 0 career growth or 0 work life balance and a steady fight to claw your way up a level or two. Expect to have your job title and pay in no way reflect the actual work you do either. You get hired as a clerk or tech of some sort but then end up doing so much more but if you expect a pay increase for it you will be waiting 3-5 years or more. This of course makes it tougher for the employee to get that higher level of work elsewhere since they don't get the title. This is probably by design.

    Advice to ManagementAdvice

    Create better career path opportunities for employees at all levels. Stop rewarding petty, political back stabbing behavior and give raises when the essential duties of a job change. Create a raise review system where any employee can apply for a job/raise audit at any time so managers don't get rewarded for keeping employees in low paying job titles while having them do the work of a high paying title. Hire contractors or only use companies that offer PTO and 401K benefits if you are going to make people contract for decades at a time! Stop rewarding backstabbing and work to create a culture of teamwork and cooperation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Internship, Great projects for an internship and a great place to learn about the utility industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Intern in Phoenix, AZ
    Former Employee - Business Intern in Phoenix, AZ

    I worked at Arizona Public Service Company as an intern (less than an year)

    Pros

    Great people to work with. Flexible with your school work.

    Cons

    I feel the rate they pay interns could be better.

    Recommends

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