Arizona Public Service Company Reviews

Updated March 19, 2015
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3.1
74 Reviews
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Arizona Public Service Company President and CEO; President and COO, Pinnacle West Don Brandt
Don Brandt
44 Ratings

Pros
  • Good pay and benefits, good group of people at the frontline level (in 8 reviews)

  • Good pay, great people, welcomed in open arms of my department (in 8 reviews)

Cons
  • At APS you have a choice of either a work/life balance and 0 career growth or 0 (in 4 reviews)

  • There is a lack of trust and hidden agendas (in 2 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Overall ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Integrator
    Former Employee - Senior Systems Integrator

    I worked at Arizona Public Service Company

    Pros

    Benefits at a minimum matches the market

    Cons

    Career growth path non existent

    Advice to ManagementAdvice

    Embrace change

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. APS is aa great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Itern in Phoenix, AZ
    Former Intern - Itern in Phoenix, AZ

    I worked at Arizona Public Service Company as an intern (less than a year)

    Pros

    APS's corporate culture is excellent from the top to bottom. I felt as if I was part of one big team ,working towards a common goal, and most of their employees have a real passion for what they do.

    Cons

    Their SDLC process is sluggish and cumbersome. Sometimes the head does not know what feet are doing. At times, I had nothing to do.

    Advice to ManagementAdvice

    Stream line project management.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Too much turnover and confusion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Arizona Public Service Company as a contractor (more than 5 years)

    Pros

    The employees/contractors are really friendly and helpful.

    Cons

    Too much turnover in executive leadership.
    Too much turnover in IT department leadership.
    Not enough documented processes and procedures.
    The processes and procedures which are available are difficult to find.

    Advice to ManagementAdvice

    Consider instituting a mentoring or training program within the departments. Too much knowledge belongs to contractors who feel undervalued due to changes in the way APS does business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Good Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Arizona Public Service Company full-time (less than a year)

    Pros

    Good benefits, encourage volunteer work, nice co-workers, large company with lots of room for movement

    Cons

    Small department with minimal room for advancement, had to pay for parking at downtown location

  6. Used to be a great place to work. Just don't get sick.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arizona Public Service Company

    Pros

    Union support. There is still some hard working men and women here.

    Cons

    Your boss will probably have pimples.

    Advice to ManagementAdvice

    Understand that your job might be next to go.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. Great experience...but lots of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Phoenix, AZ
    Former Employee - Senior Manager in Phoenix, AZ

    I worked at Arizona Public Service Company full-time (more than 10 years)

    Pros

    This is a stable company with lots of opportunities in a wide variety of environments - office, field, plant, etc. The culture is changing, but is still an "old school" feel in many areas.

    Cons

    There has been an extraordinary amount of leadership change at all levels of the company. Certainly, this has produced some great new insights and perspectives, but has also caused a simmering tension with longtime employees who are very unsure of the company's future.

    Advice to ManagementAdvice

    Be sure to find the appropriate balance between bringing in new employees and leveraging longtime employees. New doesn't necessarily equal good, and longtime doesn't necessarily equal bad.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. Great Internship Experience, Well Paid, Not the Best Job Offer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - (Chemistry, Environmental, Water Resources) in Phoenix, AZ
    Former Intern - (Chemistry, Environmental, Water Resources) in Phoenix, AZ

    I worked at Arizona Public Service Company as an intern

    Pros

    Great People, Self-improved learning, experience, pay was good, good networking

    Cons

    Middle-aged work environment, offers for new engineers in undesirable locations.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. IT Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Arizona Public Service Company full-time (less than a year)

    Pros

    Lots of work and plenty of room to make a difference; highly supportive IT Lead Engineers, Teams and Management

    Cons

    Too few PM's or PC's, burnout and overload for those who remain (read that survive); most processes are still in development or being refined so there is a great deal of continual change.

    Advice to ManagementAdvice

    Appreciate the move to add Contractors and/or Third Parties to relieve resource constraints - but lots of room to go before we are ahead of that curve. Still, the prgress is helpful in its own way.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. Schizophrenic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Arizona Public Service Company as a contractor (more than a year)

    Pros

    A lot of good worker bees in the trenches. Physical Environmental atmosphere is good. Free coffee and filtered water. I experienced decent work-life balance.

    Cons

    Management is screwed-up. CEO Brandt is an antique. He has not figured out how to pull the difference silos of the company together to get it to work as a unit. He still does not believe that IT should have a seat at the boardroom table even though everything that this company is doing and will be doing going forward has to leverage IT to be successful. Cronyism is rampant, with many of the managers and decision-makers untrained and/or under-skilled for the position they hold leading to bad decisions. Instead of getting the company's internal systems up to date and appropriate, it continues to cobbles a patchwork collection of excel and word doc forms together to do the job and manipulates head-count numbers to make it look like its productivity is higher than it is. It's ok though, APS is an electrical utility monopoly that is guaranteed a profit no matter how bad the company is run.

    Advice to ManagementAdvice

    Bring in outside consultants that will truly help this company. Executive management has to be changed to something more modern with better insight. Stop trying to put a pretty bow and lipstick on the pig, roll-up your sleeves and actually modernize all systems - not just the CIS. Look first at actually updating accounting, inventory, resource management systems to make them standard, and combine all of the different silos of the organization. Embrace a Enterprise PMO and investing a standardized PPM that actually works for all departments. And last, but not least, make sure that all positions have an approved job description with requirements; that the chosen applicant meets the requirements BEFORE they are placed in the position. Perform a top to bottom review of all employees to make sure they meet the requirements of their job. Implement a true 360 review process to weed-out bad decision-makers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Section Leader in Tonopah, AZ
    Current Employee - Maintenance Section Leader in Tonopah, AZ

    I have been working at Arizona Public Service Company

    Pros

    Stable . . . . . . . . . . . .

    Cons

    Too far from civilization . . . .. . . . .

    Advice to ManagementAdvice

    don't throw away the experienced people so easy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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