Army and Air Force Exchange

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Army and Air Force Exchange Reviews in Dallas-Fort Worth, TX

Updated August 6, 2014
Updated August 6, 2014
203 Reviews
2.9
203 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
68 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 11 reviews)

  • There are lots of opportunites to advance with in AAFES and you can have a long term career with them with good benefits (in 8 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 12 reviews)

  • I believe if full time positions were more readily available there would not be such a hiugh turnover rate (in 8 reviews)

More Highlights

39 Employee Reviews Back to all reviews

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  1.  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Assistant  in  Dallas, TX
    Former Employee - Merchandising Assistant in Dallas, TX

    I worked at Army and Air Force Exchange full-time for more than 10 years

    Pros

    Worked there for 14 years

    Cons

    I was caught up in the company downsizing

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Successful despite themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Professional  in  Dallas, TX
    Former Employee - IT Professional in Dallas, TX

    I worked at Army and Air Force Exchange full-time for more than 8 years

    Pros

    Decent benefits and job security

    Cons

    Training only offered to associates unqualified for their jobs or with the time to attend them. Tuition reimbursement is only offered to very few with many loop holes, does not include books and is capped at 20 thousand - it is run more like scholarship program. Work life balance is not a privilege extended to most. The pay scales will allow for them to pay unknowing new hires and long time employees anywhere from 10 to 20 grand less (a year) than lateral associates with no more responsibility, training, or experience. The performance based raises are subject to the rating of a top heavy, unqualified middle management. People are constantly promoted because 'they've been passed up many times before', not at all because they'd qualify for those jobs hiring off the street.

    Advice to ManagementAdvice

    Treat people fair and learn something about the job area you are managing. Take accountability for your weaknesses and grow from them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Ok for Govt Job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer  in  DFW, TX
    Current Employee - Applications Developer in DFW, TX

    I have been working at Army and Air Force Exchange full-time for more than 3 years

    Pros

    This is stable company, low turn over, low stress. Great work life balance and benefits as it is a government job.

    Cons

    Low pay, slow movement promotion. If the government has a freeze in movement you are stuck until its lifted.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Mangers, Do more with less! When you do, you do not recieve any recognition. If you dont, YOU ARE IN THE HOT SEAT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Concept Manager  in  Dallas, TX
    Current Employee - Food Concept Manager in Dallas, TX

    I have been working at Army and Air Force Exchange full-time for more than 5 years

    Pros

    Great Mission statement and vision.

    Cons

    Working as a food manager I noticed the company does not allow us to follow mission statement and vision by accomidating our customers (Miltary). LP is bored and causes a lot of stress that affects workers to accomidate customers needs. GM usally usaully came up from retail which is totally different from food with zero experience in food and a lot of times their expectation are CRAZY! I work in a food court and have to pay overhead but recieve absolutely no help from my food court manger but yet I have to pay him 4% a month.

    Advice to ManagementAdvice

    Instruct Food court manager to help all facilities. Have executives work in a food facility for a week to see the challenges we face day to day. Enforce recognition. I am currently −21% in sales YTD but since being transferred this facility (4 months ago) I have contribituted 2% YTD dollars more on the bottom line vs last year. I have work for this company 6 years consistenly delivering successful numbers and havent recieved any rewards for any. Please leadership change that!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Boring and bureaucratic, but decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer and Designer  in  Dallas, TX
    Former Employee - Web Developer and Designer in Dallas, TX

    I worked at Army and Air Force Exchange full-time for more than a year

    Pros

    Very good pay, lots of opportunities, good stability, great hours. The headquarters is nice and large with a cafeteria and other perks. Good team cohesiveness and support. (however this leads to different departments being "competitive" and jealous of one another). Hard to get fired as long as you show up. This is both good and bad.

    Cons

    Government bureaucracy abounds, but that's to be expected. Can't start anything without filling out forms and getting approval from 18 people. Some departments can be boy's clubs. HQ building is so dreary with cubicle farms, needs a better environment. SO many people at HQ that there are some sexually harassing pervs that crop up occasionally, nothing major though.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Wonderful Mission, Terrible Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst I (S)  in  Dallas, TX
    Former Employee - Business Analyst I (S) in Dallas, TX

    I worked at Army and Air Force Exchange full-time for more than 5 years

    Pros

    Knowing that we set out to complete a noble mission and provide a necessary service to our troops & their families.
    Meeting a few people you can trust, that make you feel like family.

    Cons

    Way too much unprofessionalism, lack of accountability, the lazier you are the more likely you get promoted so your manager doesn't have to deal with you!

    Advice to ManagementAdvice

    Find a way to weed out the dead weight -- 1 or 2 people can't carry a whole department on their backs!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Hated this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Army and Air Force Exchange full-time

    Pros

    Only pros if you know someone with influence

    Cons

    AAFES HQ in Dallas is a joke. On the outside it looks like a great company to work for. But once employed, you realize most people aren't qualified for their position. The only way you move up is if you know someone. Most management doesn't know how to "manage", they just sit back and collect a check.

    Advice to ManagementAdvice

    Learn how to listen, manage and perhaps read.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Company is under a monarchy - one person has too much power.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Army and Air Force Exchange full-time

    Pros

    Good sick leave and vacation. Flexible hours. Good benefits.

    Cons

    Next to no room for advancement - - You can do the same job for a long time. Speaking up gets you labeled as a troublemaker.

    Advice to ManagementAdvice

    Quit making knee jerk decisions

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    IT Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Security Architect  in  Dallas, TX
    Former Employee - IT Security Architect in Dallas, TX

    I worked at Army and Air Force Exchange full-time for more than 3 years

    Pros

    General Hendricks and John Solane

    Cons

    Change was not well accepted nor rewarded!

    Advice to ManagementAdvice

    Allow change to happen!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Provided a nice career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Purchasing Manager  in  Dallas, TX
    Current Employee - Purchasing Manager in Dallas, TX

    I have been working at Army and Air Force Exchange full-time for more than 10 years

    Pros

    The Army and Air Force Exchange Service offered job security, rewarding work, challenging work, great benefits, an opportunity to travel, and a variety of paths for advancement.

    Cons

    The Exchange is going through a difficult transition. It is a small retailer with a big mission. Its market is shrinking with the draw down of the military. The Exchange is a federal government entity so it has a fair amount of bureaucracy (although more leeway than other government organizations). New hires don't have the same benefits as current employees. The organization is currently downsizing through early retirement offers.

    Advice to ManagementAdvice

    Decisions are sometimes made without considering the impact on operations.

    Recommends
    Neutral Outlook
    Approves of CEO

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