Army and Air Force Exchange

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Army and Air Force Exchange Reviews in Dallas-Fort Worth, TX

Updated February 25, 2015
Updated February 25, 2015
43 Reviews
3.4
43 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
43 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • Decent pay for retail & good benefits for even part timers (in 11 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 15 reviews)

  • Very low pay and not good benefits compare to your counter parts in the really world (in 11 reviews)

More Highlights

43 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Recently retired after 30 years, great company to have worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Manager in Dallas, TX
    Current Employee - Retail Manager in Dallas, TX

    I have been working at Army and Air Force Exchange

    Pros

    Decent salary, lots of promotional opportunities.

    Cons

    Disconcerting upper management, lack of training in some areas.

    Advice to ManagementAdvice

    Be flexible and improve your job knowledge to make you a company asset.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The mission is honorable and very much worth being part of the team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Developer in Dallas, TX
    Former Employee - Applications Developer in Dallas, TX

    I worked at Army and Air Force Exchange full-time (more than a year)

    Pros

    It's an honor to serve those who serve, which was my favorite part of being employed by AAFES. I worked in IT. When I started, I had an awesome manager, who challenged me and listened to me and who totally understood the technical domain of IT.

    Cons

    It was unfortunate when eventually the team who managed me was more concerned with my pushing my chair to my desk when I wasn't there, than they were with goals and quality of software produced. It seemed to be about politics at that point.

    Advice to ManagementAdvice

    Put the right people in the right places. Do the right thing. Remember that IT is 24x7 and that perhaps enforcing rigid hours is not always appropriate to optimal IT performance and engagement.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    "Stepping Stone"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Dallas, TX
    Current Employee - Customer Service Agent in Dallas, TX

    I have been working at Army and Air Force Exchange

    Pros

    Most coworkers are very pleasant. Not so strict on calling in (depending on your manager) they just deduct it from your accrued time. Relaxed dress code. Good training support team and QA. Super easy job once you get the swing of things.

    Cons

    Working for the military it's really hard to get day shift hours M-F since the billing department is 24-7. I worked Thur-Mon shift 11AM-8PM for 2 years and it sucked every bit. And of course my off days were (Tuesday and Wednesday) the slowest call volume days of the week. Lucky me! I missed so much family time and special events. On military payday (1st and 15th) I would average about 120 calls a day and then they would go down to between 70-100 calls on slower days. Very tedious mainly calls to make payments. So like I said this is a stepping stone kind of job. Oh and its kind of difficult to get promoted out of the call center. Their idea of a promotion is escalated calls (team lead) or the collections department...even worse!

    Advice to ManagementAdvice

    Bring the catalog department back, so tired of the complaints.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Marketing and Public Affairs intern. Created press releases for internal and national affairs to media publications.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Marketing Intern in Dallas, TX
    Former Intern - Marketing Intern in Dallas, TX

    I worked at Army and Air Force Exchange as an intern (less than a year)

    Pros

    Great corporate experience working with military and CEO leadership. Learned how to create ideas to professionally market, while being mentored by a supervisor.

    Cons

    Some of the management seemed a little disgruntled at times, and would voice it publicly to interns.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Assistant in Dallas, TX
    Former Employee - Merchandising Assistant in Dallas, TX

    I worked at Army and Air Force Exchange full-time (more than 10 years)

    Pros

    Worked there for 14 years

    Cons

    I was caught up in the company downsizing

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Successful despite themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Professional in Dallas, TX
    Former Employee - IT Professional in Dallas, TX

    I worked at Army and Air Force Exchange full-time (more than 8 years)

    Pros

    Decent benefits and job security

    Cons

    Training only offered to associates unqualified for their jobs or with the time to attend them. Tuition reimbursement is only offered to very few with many loop holes, does not include books and is capped at 20 thousand - it is run more like scholarship program. Work life balance is not a privilege extended to most. The pay scales will allow for them to pay unknowing new hires and long time employees anywhere from 10 to 20 grand less (a year) than lateral associates with no more responsibility, training, or experience. The performance based raises are subject to the rating of a top heavy, unqualified middle management. People are constantly promoted because 'they've been passed up many times before', not at all because they'd qualify for those jobs hiring off the street.

    Advice to ManagementAdvice

    Treat people fair and learn something about the job area you are managing. Take accountability for your weaknesses and grow from them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Ok for Govt Job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in DFW, TX
    Current Employee - Applications Developer in DFW, TX

    I have been working at Army and Air Force Exchange full-time (more than 3 years)

    Pros

    This is stable company, low turn over, low stress. Great work life balance and benefits as it is a government job.

    Cons

    Low pay, slow movement promotion. If the government has a freeze in movement you are stuck until its lifted.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Mangers, Do more with less! When you do, you do not recieve any recognition. If you dont, YOU ARE IN THE HOT SEAT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Concept Manager in Dallas, TX
    Current Employee - Food Concept Manager in Dallas, TX

    I have been working at Army and Air Force Exchange full-time (more than 5 years)

    Pros

    Great Mission statement and vision.

    Cons

    Working as a food manager I noticed the company does not allow us to follow mission statement and vision by accomidating our customers (Miltary). LP is bored and causes a lot of stress that affects workers to accomidate customers needs. GM usally usaully came up from retail which is totally different from food with zero experience in food and a lot of times their expectation are CRAZY! I work in a food court and have to pay overhead but recieve absolutely no help from my food court manger but yet I have to pay him 4% a month.

    Advice to ManagementAdvice

    Instruct Food court manager to help all facilities. Have executives work in a food facility for a week to see the challenges we face day to day. Enforce recognition. I am currently −21% in sales YTD but since being transferred this facility (4 months ago) I have contribituted 2% YTD dollars more on the bottom line vs last year. I have work for this company 6 years consistenly delivering successful numbers and havent recieved any rewards for any. Please leadership change that!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Boring and bureaucratic, but decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer and Designer in Dallas, TX
    Former Employee - Web Developer and Designer in Dallas, TX

    I worked at Army and Air Force Exchange full-time (more than a year)

    Pros

    Very good pay, lots of opportunities, good stability, great hours. The headquarters is nice and large with a cafeteria and other perks. Good team cohesiveness and support. (however this leads to different departments being "competitive" and jealous of one another). Hard to get fired as long as you show up. This is both good and bad.

    Cons

    Government bureaucracy abounds, but that's to be expected. Can't start anything without filling out forms and getting approval from 18 people. Some departments can be boy's clubs. HQ building is so dreary with cubicle farms, needs a better environment. SO many people at HQ that there are some sexually harassing pervs that crop up occasionally, nothing major though.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Wonderful Mission, Terrible Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst I (S) in Dallas, TX
    Former Employee - Business Analyst I (S) in Dallas, TX

    I worked at Army and Air Force Exchange full-time (more than 5 years)

    Pros

    Knowing that we set out to complete a noble mission and provide a necessary service to our troops & their families.
    Meeting a few people you can trust, that make you feel like family.

    Cons

    Way too much unprofessionalism, lack of accountability, the lazier you are the more likely you get promoted so your manager doesn't have to deal with you!

    Advice to ManagementAdvice

    Find a way to weed out the dead weight -- 1 or 2 people can't carry a whole department on their backs!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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