Army and Air Force Exchange

  www.shopmyexchange.com
  www.shopmyexchange.com

Army and Air Force Exchange Reviews

Updated October 28, 2014
Updated October 28, 2014
215 Reviews
2.9
215 Reviews
Rating Trends

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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
72 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • Decent pay for retail & good benefits for even part timers (in 11 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 15 reviews)

  • Pay isn't the greatest & VERY hard to get full-time hours (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I've been with them for about 5 years now, not too bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Associate in Fort Bragg, NC
    Current Employee - Senior Sales Associate in Fort Bragg, NC

    I have been working at Army and Air Force Exchange part-time (more than 5 years)

    Pros

    You get good hours sometimes, veryyyy laid back environment, impossible to get fired, you also get a raise every year

    Cons

    At the place I work the hours usually get cut drastically but not too low to where you could draw partial unemployment, they're really smart, advancement is hard it will take years to become manager and if you start out as an intermittent, achieving part time employment is kind of difficult, they do offer health benefits for part time and full time employees but it is expensive.

    Advice to ManagementAdvice

    Work on better raises, remodeling the buildings

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    have had many yrs working for exchange

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance and Accounting Management Trainee in Fort Huachuca, AZ
    Former Employee - Finance and Accounting Management Trainee in Fort Huachuca, AZ

    I worked at Army and Air Force Exchange part-time (more than 3 years)

    Pros

    has many areas to choose from as far as employment

    Cons

    all jobs are challenging no matter what

    Advice to ManagementAdvice

    more people want to discuss the ideas than want to work at them

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Store Associate in Offutt AFB, NE
    Current Employee - Senior Store Associate in Offutt AFB, NE

    I have been working at Army and Air Force Exchange part-time (more than an year)

    Pros

    Great staff. Dedicated to the military. Decent pay for retail & good benefits for even part timers.

    Cons

    Starting get on the "hawk the store credit card" band wagon. This policy is what is killing morale & performance at Cabela's. Becomes store priority and causes higher turn over rate.

    Advice to ManagementAdvice

    Keep it simple. Don't get caught up in the "get rich quick scheme" of the Milstar card. Focus on quality employees.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Overall: The company is great! It looks out for itself, not it's employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Annex Store Supervisor
    Former Employee - Annex Store Supervisor

    I worked at Army and Air Force Exchange full-time (more than 3 years)

    Pros

    Long-term benefits for management employees are great! However, short-term pay and benefits I'm positive the Exchange could do better.

    Cons

    On the flip side, when it comes to the short-term pay and benefits the Exchange could do MUCH better!

    Advice to ManagementAdvice

    I was employed at one location for 2.5 years and worked 1.5 of those years without a lunch break. After notifying many different routes my HRM finally got involved. She was rude, never heard me out, I was told my GM told her he was reliving me for my breaks It became his word over mine. I told her we had video footage to show her I was by myself but all she said was we're only paying you for when you first started inquiring. We're not going back any further and we aren't paying you for anything after (even after I had proof I was working still without my breaks) I believe HR should be retrained with how to talk to employees, I believe there is a right way and a wrong way of handling issues. I wish AAFES made it a little more clear who to turn to when it's the higher ups (who we are directed to turn to) aren't handling issues appropriately. From that moment on, things were never the same. I do everything I can to avoid my HR because I am certain the conversation will end with me feeling worse than when I brought my issue(s) to her awareness.

    Also, when it comes to the smaller, remote facilities, it would be great if management realizes how much we put into these smaller facilities. We may not be able to meet numbers due to location, due to soldiers being deployed, but it would be nice to be recognized for the workload we do take on. Larger facilities are able to share their responsibilities but when you have remote locations with one or two employees and they are doing everything from dealing with vendors & customers to stocking and warehouse upkeep, janitorial tasks, and keeping up with all the EOPs and required documents and forms that are usually n/a to our facilities, we hardly get the recognition we deserve.

    Recommends
    No opinion of CEO
  6.  

    Marketing and Public Affairs intern. Created press releases for internal and national affairs to media publications.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Intern in Dallas, TX
    Former Employee - Marketing Intern in Dallas, TX

    I worked at Army and Air Force Exchange as an intern (less than an year)

    Pros

    Great corporate experience working with military and CEO leadership. Learned how to create ideas to professionally market, while being mentored by a supervisor.

    Cons

    Some of the management seemed a little disgruntled at times, and would voice it publicly to interns.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    SR STORE ASSOCIATE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Store Associate in El Paso, TX
    Current Employee - Senior Store Associate in El Paso, TX

    I have been working at Army and Air Force Exchange part-time (more than an year)

    Pros

    Meeting and assisting soldiers and families.

    Cons

    Salary not so great. Advancement and promotion is a plus.

    Recommends
  8.  

    Army and Airforce exchange in a rap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Fort Lee, VA
    Former Employee - Crew Member in Fort Lee, VA

    I worked at Army and Air Force Exchange part-time (more than 3 years)

    Pros

    Decent Pay, Quick Hiring, Benefits

    Cons

    Horrible Management, Low Ceiling, Raises

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    It starting to become like a high school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Pros

    They have good benefits for full-time employees.

    Cons

    Management does not support employees .

    Advice to ManagementAdvice

    Listen to your employees, they are the ones who handle customers and merchandise everyday.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Easy to learn your job and mentally leave work when you walk out the door each day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Selection Associate in Waco, TX
    Current Employee - Order Selection Associate in Waco, TX

    I have been working at Army and Air Force Exchange full-time (more than an year)

    Pros

    Most of the people are friendly. I really like having scheduled ( 15 min.) breaks every two hours and lunch at the same time. It's like clockwork on a bell schedule.

    Cons

    The hot temperatures in the warehouse during the hot months in central Texas. There's air conditioning, but the warehouse is so big it is hard to cool it. Plus, there are 3 floors in order selection. The salary isn't enough for single parents to live on without having to have a second job.

    Advice to ManagementAdvice

    Open the opportunity for regular associates to apply for positions as foreman, managers, front office workers and upper management. Whoever orders the boxes for repacks needs to order the large and jumbo boxes or better yet go back to ordering the boxes that folded. They are more efficient and don't require the use of as much tape. Please have the bases return boxes that are good to reuse.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    It was good just time to move on to better opportunity.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange part-time (more than an year)

    Pros

    good benefits stability if you stay with company.

    Cons

    not enough working hours won't work around your schedule

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