Army and Air Force Exchange

www.shopmyexchange.com
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Army and Air Force Exchange Reviews

Updated June 28, 2015
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2.7
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Recommend to a friend
Approve of CEO
Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
84 Ratings

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • They have good benefits for full-time employees (in 11 reviews)

Cons
  • Refusal to hire reg part time or full time employees (in 15 reviews)

  • Low pay with no chance for advancement (in 11 reviews)

More Pros and Cons

270 Employee Reviews

Sort: Popular Rating Date
  1. Aafes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Customer Service Representative in Fort Lee, VA
    Former Employee - Cashier/Customer Service Representative in Fort Lee, VA

    I worked at Army and Air Force Exchange (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Management works with schedule if in school or if you have another job. Support the military while working there, which is nice.

    Cons

    The pay sucks, hardly anyone is given the opportunity to go full time. Lot of favoritism. Hard to move up in the company. Most benefits only offered to full time employees.

    Advice to Management

    Take care of you employees. Not only do we not we get a discount while shopping but we can't even buy anything sale item until it's been on sale for 24hrs.


  2. Food Service Worker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great environment, meet new people, got along with my coworkers and managers, employee discounts

    Cons

    None that I can think of at the moment.


  3. Supervisor Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good hours, great manager. Part time does come with sick pay and vacation pay. Pay increases every six months depending on performance.

    Cons

    Employees been there a long time making it hard to switch up routine. Insurances plan is expensive. Hours can be great or mediocore.

    Advice to Management

    Communicate better with lousy employees. Plan more sales and events.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    alright company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Waco, TX
    Former Employee - Shift Supervisor in Waco, TX

    I worked at Army and Air Force Exchange (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    the health benefits are really good

    Cons

    they pick and choose when rules apply to others


  6. Mixed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great team, dynamic and economic, love what they do for the military members

    Cons

    While contractors can stick around, they are treated as second class citizens

    Advice to Management

    being more friendly may allow a better workforce and devotion from your contractor staff


  7. Helpful (1)

    Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Antonio, TX
    Former Employee - Manager in San Antonio, TX

    I worked at Army and Air Force Exchange full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is not top notch but when you add the benefits at full time status it's an income you can provide for your family with. Back in the day, travel would have been an awesome benefit but over the last several years PCS and travel in general has diminished to almost be non-existent.

    Cons

    Benefits are good once you reach full time status, however, the politics that are at play are depressing and at times make it hard to maintain your motivation over the long term. The non-management employees virtually have to kill somebody to get fired. I've personally been involved with situations where employees have tested positive for drugs, steal from the Company and wield a knife without being separated from employment. Management on the other hand are reprimanded or suspended for minor offenses and if they did anything like the regular associates would be terminated.

    Advice to Management

    The Exchange has gone from the good ole boy network to good ole women and minority network and of course in this type of culture if you are not the right gender or color you are a target in some situations.


  8. Program lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good healthcare plan and it's fun to get on base

    Cons

    Beaureucratic and take forever to get anything done. People dont take responsibility for their sections.

    Advice to Management

    Learn to take ownership of your process.


  9. food

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Court Manager in Fort Meade, MD
    Former Employee - Food Court Manager in Fort Meade, MD

    I worked at Army and Air Force Exchange

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Decent pay and good benefits

    Cons

    Dont care about employees only making a dollar

    Advice to Management

    Take care of employees


  10. A good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Technician in Dallas, TX
    Former Employee - Accounting Technician in Dallas, TX

    I worked at Army and Air Force Exchange (More than 10 years)

    Recommends
    Recommends

    Pros

    It was a great company to work for. I was there 34 years

    Cons

    I don't have any cons for the company


  11. The jury is out on AAFES

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Army and Air Force Exchange (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits. Great retirement. Good job security

    Cons

    Have been in a hiring freeze for three years. The corporate objective to "reward the top performers" has quietly fallen off the radar.

    No real bonus program. Only "awards." HR is abysmal. Everyone hides behind "policy."

    You can be a stellar performer and get nothing to show for it in your paycheck.

    The company becomes less and less relevant to its customers by the day. No real strategy in place. Senior management is so bogged down in the weeds of daily details they forget to lead.

    Advice to Management

    When everything is a priority, nothing is a priority. Set a real strategy and let the managers actually manage.



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