Army and Air Force Exchange

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Army and Air Force Exchange Reviews

Updated February 25, 2015
Updated February 25, 2015
239 Reviews
2.9
239 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
81 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • Decent pay for retail & good benefits for even part timers (in 11 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 15 reviews)

  • Very low pay and not good benefits compare to your counter parts in the really world (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The mission is honorable and very much worth being part of the team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Developer in Dallas, TX
    Former Employee - Applications Developer in Dallas, TX

    I worked at Army and Air Force Exchange full-time (more than a year)

    Pros

    It's an honor to serve those who serve, which was my favorite part of being employed by AAFES. I worked in IT. When I started, I had an awesome manager, who challenged me and listened to me and who totally understood the technical domain of IT.

    Cons

    It was unfortunate when eventually the team who managed me was more concerned with my pushing my chair to my desk when I wasn't there, than they were with goals and quality of software produced. It seemed to be about politics at that point.

    Advice to ManagementAdvice

    Put the right people in the right places. Do the right thing. Remember that IT is 24x7 and that perhaps enforcing rigid hours is not always appropriate to optimal IT performance and engagement.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Recommendable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Worker in Macdill AFB, FL
    Former Employee - Food Service Worker in Macdill AFB, FL

    I worked at Army and Air Force Exchange part-time (less than a year)

    Pros

    The best consumers I have been of service to. Opportunities and training are abundant. They have what are called Concepts, so if you work at Burger King and want to work at Starbucks, they will cross-train you. Management pretty much rocks, except for those that don't, but hey, ... retail.

    Cons

    Difficulties with Human Resources. Past the hiring process, the HR agents know very little and care even less. Pay is minimum as an intermittent employee. Though training is available, HR didn't seem to want to work with me on it.

    Advice to ManagementAdvice

    Take a hard look at the people in Human Resources, some of them are just phoning it in, others are just down right dirty.

    Recommends
    Positive Outlook
  3.  

    Overall it was a good experience depending on your manager and you was in charge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laborer in Fort Bliss, TX
    Former Employee - Laborer in Fort Bliss, TX

    I worked at Army and Air Force Exchange

    Pros

    Great People! You meet wonderful people from all over the world

    Cons

    Not so great the pay! They can offer more hours the way I see it

    Advice to ManagementAdvice

    Management should get more training.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    "Stepping Stone"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Dallas, TX
    Current Employee - Customer Service Agent in Dallas, TX

    I have been working at Army and Air Force Exchange

    Pros

    Most coworkers are very pleasant. Not so strict on calling in (depending on your manager) they just deduct it from your accrued time. Relaxed dress code. Good training support team and QA. Super easy job once you get the swing of things.

    Cons

    Working for the military it's really hard to get day shift hours M-F since the billing department is 24-7. I worked Thur-Mon shift 11AM-8PM for 2 years and it sucked every bit. And of course my off days were (Tuesday and Wednesday) the slowest call volume days of the week. Lucky me! I missed so much family time and special events. On military payday (1st and 15th) I would average about 120 calls a day and then they would go down to between 70-100 calls on slower days. Very tedious mainly calls to make payments. So like I said this is a stepping stone kind of job. Oh and its kind of difficult to get promoted out of the call center. Their idea of a promotion is escalated calls (team lead) or the collections department...even worse!

    Advice to ManagementAdvice

    Bring the catalog department back, so tired of the complaints.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Army and Air Force Exchange

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laborer in Fort Riley, KS
    Former Employee - Laborer in Fort Riley, KS

    I worked at Army and Air Force Exchange

    Pros

    Great pay and you move up quickly. Plus, you can move through the different positions among the company.

    Cons

    Sometimes the management sucks, and the HR is shady.

    Advice to ManagementAdvice

    Just be a little more kind and patient with new hires.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Employee Feedback

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Army and Air Force Exchange

    Pros

    Great work environment, great benefits

    Cons

    No training available(sink or swim), incompetent managers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good place to work if you are Visual Merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser

    I worked at Army and Air Force Exchange

    Pros

    Working with in and around the military is a worthwhile experience. Though retirees can be a bit much some times. I enjoyed my co-workers and my manager was excellent.

    Cons

    Its retail so the pressure around the holidays is terrible. I learned to dread the christmas season.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company with a global mission to support our troops.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Human Resources Administrative Assistant in San Antonio, TX
    Former Intern - Human Resources Administrative Assistant in San Antonio, TX

    I worked at Army and Air Force Exchange as an intern (less than a year)

    Pros

    They go wherever the troops go. There are no other retailers out there who provide the same level of service and concessions to the Armed Forces.

    Cons

    Pay is not competitive. It takes a long time to climb the corporate ladder and work yourself into a good paying job.
    This leads to a high turnover rate. Employees can find better paying jobs elsewhere.

    Advice to ManagementAdvice

    Keep up the good work, motivating your underpaid staff. There are only a limited number of individuals who can work for such a low wage or part time.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Pros

    Holidays and work life balance

    Cons

    Low pay and lack transparency

    Advice to ManagementAdvice

    Get more involved and show more transparency to everyone. Very political

  11.  

    Store Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Pros

    Military spouse best place for employment and high school kids.

    Cons

    Low pay no benefits for part time. Little communication

    Advice to ManagementAdvice

    Pay raise

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