Army and Air Force Exchange Reviews

Updated August 3, 2015
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2.8
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
95 Ratings

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • They have good benefits for full-time employees (in 11 reviews)

Cons
  • Refusal to hire reg part time or full time employees (in 15 reviews)

  • Low pay with no chance for advancement (in 11 reviews)

More Pros and Cons

297 Employee Reviews

Sort: Popular Rating Date
  1. Love it here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Hill Air Force Base, UT
    Current Employee - Supervisor in Hill Air Force Base, UT

    I have been working at Army and Air Force Exchange part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    They're very friendly and open, everyone knows everyone, they work really well with school schedules and everyone works really hard.

    Cons

    Wish I could've gotten more hours.


  2. Inventory Control Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Associate
    Current Employee - Store Associate

    I have been working at Army and Air Force Exchange part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Job security. Majority of the people that work for AAFES are either spouses or dependents of a family member in the military. Its a great company to work for, especially assisting with military people.

    Cons

    I've had a few managers that have been horrible. They do not stick up for you, especially when its not your fault, but theirs. They need to communicate with us when there is a visit from either the GM or CEO, so we can be prepared if/when they ask us questions.

    Advice to Management

    Communicate more to your fellow associates.


  3. Customer Service Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Pros

    Flexible hours, decent promotion potential if interested, serving active and retired military customers, and easy to transfer to new location

    Cons

    Hard to get time off from Thanksgiving thru Christmas


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  5. Life at the Exchange

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Scott AFB, IL
    Current Employee - Shift Manager in Scott AFB, IL

    I have been working at Army and Air Force Exchange

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is good opportunity to move up within the company.

    Cons

    The management politics can be bad for morale

    Advice to Management

    Favoritism runs the business we should limit it.


  6. jobs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Assiosate in Wichita Falls, TX
    Current Employee - Store Assiosate in Wichita Falls, TX

    I have been working at Army and Air Force Exchange (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    its pretty cool there but . i need to search different jobs witha good deal . and good salary

    Cons

    they are pretty cool . and nice to me . to so i dont think they have a downsides


  7. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Riley, KS
    Current Employee - Anonymous Employee in Fort Riley, KS

    I have been working at Army and Air Force Exchange part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They recognize your work and have competitive salaries

    Cons

    Most of the jobs are part time or regular part time

    Advice to Management

    They should invest in a more advanced computer system


  8. Retail. What do you expect?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Stay connected with the military, always hiring, close to home, some benefits. Low stress. Lot's of events and holidays that are celebrated in store.

    Cons

    high turnover. They'll hire ANYONE into management. You get the bare minimum in hours. Pay for the entry level positions suck and there's very little room for climbing upwards.

    Advice to Management

    For the most part, you're hiring kids in and straight out of high school. Put more emphasis on the sexual harassment policy. Stop the "10 strikes, you're out" for crappy employees; it puts a heavier load on the rest of us.


  9. Bureaucrats Everywhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Most customers and employees are nice. If you're not enlisted/spouse, being able to buy things tax free is nice. Some prices are quite a bit cheaper than off base.

    Cons

    The Management system is a bureaucratic nightmare Inventory is often extremely overstocked, many times with products we aren't supposed to have An absolute extreme case of 'the customer is always right' where it's not allowed to ask any questions about why an item is being returned, even if you know that it's not something available in the store. Some of the customers are downright over the top rude if you're not enlisted or a spouse, treating like you don't belong and shouldn't be allowed on base.

    Advice to Management

    My biggest advice is just to let employees make decisions for themselves without having to go to two or three layers of people.


  10. GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Benefits- travel- Diversity- advancement opportunity

    Cons

    Mobility requirement- lack of true bonus program- Personnel issues associated with hiring & turnover

    Advice to Management

    Organization is heading in the right direction- future is bright.


  11. Store Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Assistant OPS in Macdill AFB, FL
    Current Employee - Store Assistant OPS in Macdill AFB, FL

    I have been working at Army and Air Force Exchange part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great benefits It is a great place to work

    Cons

    some of the schedules are horrible

    Advice to Management

    planning and modifying those schedules in a better way



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