Army and Air Force Exchange

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Army and Air Force Exchange Reviews

Updated August 21, 2014
Updated August 21, 2014
193 Reviews

3.0
193 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
64 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 11 reviews)

  • There are lots of opportunites to advance with in AAFES and you can have a long term career with them with good benefits (in 8 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 12 reviews)

  • I believe if full time positions were more readily available there would not be such a hiugh turnover rate (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Rewarding with Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Store Associate Intermittent
    Former Employee - Senior Store Associate Intermittent

    Pros

    reward quality workers, friendly people, quick advancement, fun and positive environment

    Cons

    Benefits-most positions are intermittent or seasonal so they don't have to pay employee benefits. Tough competition for regular positions that do offer benefits, sometimes procedures are not very cohesive with tasks and some procedures are outdated and take longer than they should. Teams/ Departments are quite divided, no real whole team feeling- only within specified departments. Put senior employee preferences before newer employees. I did not feel valued or important to the company when management told me they could not accommodate my school schedule because a senior employee would only work a certain schedule (it was not that they actually couldn't work any other schedule but that they refused to) I was told "Well, [employee] always works [this schedule] and I can't change it. It just can't work with your schedule" I was also told that if they knew I was going to be attending school I wouldn't have been hired. However I did inform them of my schedule change and when it would change when I went in for my interview.

    Advice to ManagementAdvice

    Reduce intermittent job and increase regular positions. Retention rates would be higher if thetr were more positions that were regular FT and PT vs intermittent. This would make new hires feel more valued and more like you truly believe in the person to be successful at the company, rather than as if they were just settled on to fill a spot. Ensure that all employees are treated fairly and equally when scheduling is involved and try to accommodate all employees not just those with seniority.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    AAFEES Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate  in  Fort Irwin, CA
    Former Employee - Warehouse Associate in Fort Irwin, CA

    Pros

    Consistent Schedule and heavy Military support system.

    Cons

    It was extremely repetitive and the workload as well as blame were funneled to the warehouse laborers.

    Advice to ManagementAdvice

    discuss switching up roles of workers, allow personal methods of functioning n a warehouse environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Interesting and changeling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate
    Current Employee - Store Associate

    Pros

    Funds are going back to the army

    Cons

    Bad Management on local level

    Advice to ManagementAdvice

    to be more open minded

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Senior Store Associate (Furniture Store)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Associate  in  Fort Wainwright, AK
    Former Employee - Senior Sales Associate in Fort Wainwright, AK

    Pros

    Worked there for 3 years while we were stationed there, the store manager was amazing, the store is small and easy to run, getting days off was fairly easy and the pay was great!

    Cons

    The company itself has too many unrealistic goals for employees but its like that at every AAFES facility. However we were a small store and not connected to the main store (px) so business sometimes was really slow. Around holidays was the busiest and doing inventory at the end of each year sucked!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Assistant  in  Dallas, TX
    Former Employee - Merchandising Assistant in Dallas, TX

    Pros

    Worked there for 14 years

    Cons

    I was caught up in the company downsizing

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Avoid working at the Ramstein BX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    At least you're not cleaning out an elephant cage in 120 degree heat.

    Cons

    Long hours, low pay, low morale, no support from management. No work/life balance. Customers are the absolute worst, and let their kids run around out of control. Horrible "AAFES Radio Network" music being played ad nauseum.

    Advice to ManagementAdvice

    Get rid of the overhead music, pay people better wages, reinstate logistical support for retirees and former military personnel. The majority of items are overpriced and overstocked. Quit ripping people off and dare to show us what the profit margin really looks like.

    Negative Outlook
    Disapproves of CEO
  8.  

    Successful despite themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Professional  in  Dallas, TX
    Former Employee - IT Professional in Dallas, TX

    Pros

    Decent benefits and job security

    Cons

    Training only offered to associates unqualified for their jobs or with the time to attend them. Tuition reimbursement is only offered to very few with many loop holes, does not include books and is capped at 20 thousand - it is run more like scholarship program. Work life balance is not a privilege extended to most. The pay scales will allow for them to pay unknowing new hires and long time employees anywhere from 10 to 20 grand less (a year) than lateral associates with no more responsibility, training, or experience. The performance based raises are subject to the rating of a top heavy, unqualified middle management. People are constantly promoted because 'they've been passed up many times before', not at all because they'd qualify for those jobs hiring off the street.

    Advice to ManagementAdvice

    Treat people fair and learn something about the job area you are managing. Take accountability for your weaknesses and grow from them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Schedule flexibility, friendly co-workers, direct deposit

    Cons

    Upper management would curse at you in front of customers and never respected lower management. Upper management expected you to know how to do stuff without being shown.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Good experience within the job, bad experience with upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Columbia, SC
    Former Employee - General Manager in Columbia, SC

    Pros

    They paid well and gave good raises. They were very good about alerts via e-mail. You could be mobile because there were so many places to work. All the right protocols in place for a great working environment.

    Cons

    Upper management seemed more interested with good stats than people whether personnel or customers. Definitely a who you know that likes you environment. Ability to have a great organization but too much old boy club and not enough good work equals good opportunity. If you play the game you get recognized. If you are not political but do your job you may be in danger.

    Advice to ManagementAdvice

    Read my cons

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Very good

    Former Employee - Sales Associate  in  Fort Sill, OK
    Former Employee - Sales Associate in Fort Sill, OK

    Pros

    The customers and Employees were very great

    Cons

    The pay wasnt that great minimum wage

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