Army and Air Force Exchange

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Army and Air Force Exchange Reviews

Updated April 24, 2015
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2.9
256 Reviews
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
83 Ratings

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • Decent pay for retail & good benefits for even part timers (in 11 reviews)

Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 15 reviews)

  • Very low pay and not good benefits compare to your counter parts in the really world (in 11 reviews)

More Pros and Cons

Employee Reviews

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  1. Overseas spouse employment experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange part-time

    Pros

    Working with very interesting locals and other military affiliated spouses.

    Cons

    Mainly retail work with some of the customers trying to use their spouse's (or sometimes parent's) rank to try to bully you into doing something.

    Advice to Management

    Better training for the average worker is key to prevent a great deal of the mishaps/losses that occur.

  2. This company is good for those who want be long term. if you want to go into management it's pretty easy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fayetteville, NC
    Current Employee - Anonymous Employee in Fayetteville, NC

    I have been working at Army and Air Force Exchange (More than 10 years)

    Pros

    Pay is good more than they pay off base. The minimum wage is good. I like it when in foOd. Good pay when starting out I been with them for over ten years

    Cons

    Management bad and not many positions to move up. They are not really concerned about the field. They can be selfish. The hours can be late and no over pay. The don't like to pay you overtime

  3. Don't work on East Bliss!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Bliss, TX
    Former Employee - Anonymous Employee in Fort Bliss, TX

    I worked at Army and Air Force Exchange (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Depending on where you work, it can be one of the most rewarding jobs
    Sometimes management is very supportive, again depending on where you work
    Benefits are pretty steady
    However, the cons outweigh the pros by far

    Cons

    Depending on your interviewer, you may be asked how you feel about working "off the clock" aka unpaid work
    Inconsistent management - working on East Bliss is a completely different experience from working on Main Post.
    Depending on your chain of command, expect to put in a lot of unpaid hours because they'll schedule you impossible hours, coercing you to "come in early and help out" or "stay a little and help out" if you're paid hourly that is completely illegal.
    They'll randomly dump more responsibilities on you, tell you you're getting a "promotion" and it's a "step up" without giving you a raise.

    Advice to Management

    Please be consistent at least throughout a single post.
    Pay your employees for every hour worked
    Don't ask how a prospective employee feels about "working off the clock"

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  5. food service foreman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good money, benefits, paid time off, sick leave, and some other more pros.

    Cons

    many cons. Management is NOT on your side. The hours usually suck, and very little time outside of work.

    Advice to Management

    Stop and listen to your employees, and remember that you are killing morale.

  6. CSR / Marketing Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Marketing in Dallas, TX
    Former Employee - Customer Service Representative/Marketing in Dallas, TX

    I worked at Army and Air Force Exchange full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good benefits and no clocking in. Laid back culture

    Cons

    Supervisors change often. You get used to one and then you get a new one. Frustrating

    Advice to Management

    It would be nice if management would consider that employees come from all different backgrounds and skill sets. Most of them seem to disregard your previously learned skills and how you can use them towards your current position.

  7. Fast food Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rosamond, CA
    Current Employee - Anonymous Employee in Rosamond, CA

    I have been working at Army and Air Force Exchange part-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Pay is good for fast food.

    Cons

    No free meal. Rude customers

  8. Not a completely terrible place to work, but it needs a lot of improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Chicopee, MA
    Current Employee - Cashier in Chicopee, MA

    I have been working at Army and Air Force Exchange part-time (More than a year)

    Pros

    The customers are great and are very friendly. There is ONE manager that is human in understanding when it comes to family or personal issues.

    Cons

    Management plays favoritism with certain employees. RPT employees are treated the same as intermittent and sometimes get LESS hours. There is no room for advancement and pay raises are a joke.

    Advice to Management

    Hire managers that will do their job and follow the company handbook.

  9. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Recommends
    Recommends

    Pros

    Meet new customer, co worker

    Cons

    Not alot of hours or part or full times

    Advice to Management

    Ask assoicates for their ideas

  10. Firearms Associate - Army and Air Force Exchange

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Firearms Sales
    Current Employee - Firearms Sales

    I have been working at Army and Air Force Exchange part-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I love working in my department and helping customers learn and decide on firearms. Majority of customers are great. Supportive and patient supervisor that always looks out for us. Employees get along very well.

    Cons

    Few rude customers. Employees who don't like firearms and take it out on the Firearms Associates. Some issues

    Advice to Management

    Regard employee concerns. Greet employees with a good morning instead of a PA call in much like a high school roll call. Don't publicly shame an employee for not being able to immediately call in, especially if said employee is trying to ensure everything is ready for customers before opening.

  11. Sr Store Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Store Associate
    Current Employee - Senior Store Associate

    I have been working at Army and Air Force Exchange part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people to work with, communication is great. Get to work with a variety of people especially demanding veterans.

    Cons

    Low pay, overtime and extra hours are not considered for intermittent nor temporary part time. The pay system is broke, not a good career for veterans, you receive a flare rate for working even on weekends where management needs you most. Intermittent and temporary part time work more on weekends to give regular full time and part time some weekends off. If you work at home and garden you will work your butt off, heavy lifting, customers do not give tips, besides the pay is cheap $7-8 An hour, bit minúscula tax ir is aburrido $6 An hour. I Work as a veteran 80 hours and with hard labor, in 2 weeks that is 394$, that is total y crazy. You have to deal with angry customers, and if at Flower and Garden you work harder with heavy lifting. Tio Many lazy employees at the warehouse, and females at cashiers that cry over every little silly thing, expecting males to do dirty work. Not a good environment for veterans to work, no consideration nor benefits, only for those with regular part time or full time and still pay rates can not be compared to outside job market. Wal mart pays better. If you have a degree, beware, you will probably be a cashier or labor, supervisors do not even have a degree and are over you.

    Advice to Management

    More respect for veterans being hired, pay needs to be competitive, and supervisors need to balance work life, it is not always good to have new temporary or intermittent work all weekends without any benefits. Your Human Resource department is composed of nothing more than less educated people, stop being stingy and do a turn around in management. Your human resource personnel that brief employees read out of slides, many do not even rehearse or know what they are talking about. What a mess and sad that they hire temporary and intermittent to include veterans with 20 years experience to give them a job for a HS student, low pay and to cover and clean the mess for others that get paid better. Congress will here about this one!

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