Army and Air Force Exchange

www.shopmyexchange.com
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Army and Air Force Exchange Reviews

Updated July 3, 2015
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2.7
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
87 Ratings

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • They have good benefits for full-time employees (in 11 reviews)

Cons
  • Refusal to hire reg part time or full time employees (in 15 reviews)

  • Low pay with no chance for advancement (in 11 reviews)

More Pros and Cons

276 Employee Reviews

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  1. Good place to be an Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Army and Air Force Exchange full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you like good benefits (vacation builds up quickly, health insurance is the best I've ever seen), this is a good place. If you want a competitive salary, look at the total package.
    We're retail oriented, so the hours are rigid. If you went to a store and they were 10 minutes late opening, you would be unimpressed that they were open 10 minutes yesterday after closing time. That's how they operate even in the offices.

    Cons

    The rigid hours, lack of comp time, and distance from everything in the Dallas area make workers use some of those generous vacation hours to have offsite lunch hours, unless of course you go offsite to lunch with your boss.
    Bosses learn to manage expectations of their workers, often by using language that causes the gullible to believe something that is not true.

    Ratings are not honest.

    Advancement opportunities are more to those who conform. Performing resource units remain in place for continued use. If you can play well, you can advance. If you're satisfied with job security, you can work for a long time.

    Advice to Management

    Quit referring to yourselves as "the leadership". You're good managers. Be satisfied with being accepted for what you do. And try a little harder to listen to what your employees are saying. Remember that joke about "If I said something that you could interpret two different ways, and one of them is bad, I meant it the other way."


  2. Helpful (1)

    Arbys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Activity Foreman in Fort Belvoir, VA
    Current Employee - Food Activity Foreman in Fort Belvoir, VA

    I have been working at Army and Air Force Exchange

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay incentives, a lot of opportunity to advance,

    Cons

    Too many young people that are just so immature even the foremans which makes the workplace unsuccessful.

    Advice to Management

    Hire people who are more mature.


  3. Overall Rating Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sense of belonging, Opportunity for advancement.

    Cons

    More staffing on retail sales floor.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Pros

    Good benefit. Follows Federal holiday day off.

    Cons

    Lack of advancement opportunity, unless you know someone higher ranking at the work, it is difficult to get promotion at work. Old fashion managing style - micromanaging, does not accept change.


  6. Anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Colorado Springs, CO
    Former Employee - Anonymous in Colorado Springs, CO

    I worked at Army and Air Force Exchange part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Sick leave: when allowed to take it. You call in sick but management questions if you really are sick. You literally have to come to work sick, prove your sick and then maybe and a big maybe do they believe you are sick. Keep in mind I was hardly ever sick and because of the nature of the business I always showed up sick unless I was in the hospital.
    Vacation leave: O.K. but the "needs of the business" always came first. It is retail but who wants to take a vacation in the fall or winter.

    Cons

    Poor upper management. Headquarters is a joke. Cut, Cut, Cut at the bottom, the real soul of the business, all the while new jobs created at HQ and ridiculous incessant store visits, wasting money.
    If a store manager was a butt kisser then she/he could have liberties to run the store the way they saw fit. Verbal abuse, talking about staff and department managers as if they did not care. Saying they were worthless and why did they have to put up with them. Having other store associates spy on others and then report back to the manager in private so the manager could do and have the information necessary to use their title with abuse.
    Purposefully keeping good employees at a part-time pay grade for years and squashing their advancements to full-time just to keep them where they were for their own use. Lies to staff. Uses employees ideas as their own to get accolades from upper echelon.
    Poor and I mean poor, ridiculous awards and yearly bonuses. If you are a regular part time or full time employee most years you got $200. If you divide that into 12 months it amounts to a horrible $16 and some odd change a month bonus! Really. This year the employees got a $400 bonus but in all years it is taxed ridiculous so it amounts to a measly $10 a month. HAH! Managers get a bonus/% of their last review. So if you have a kiss butt of a manager then he/she get a higher bonus.
    The head of AAFES is a joke. Tom Shull was brought in from the outside world to clean house, make changes and make AAFES profitable again. He created positions at the top, Mandated hours cut at the lower level and he makes a huge salary. He has no experience in the AAFES field and a lot of upper people in charge left due to his stupid changes. AAFES profited millions more than last year and still the pay sucks. They thought by giving the employees a big bonus(joke) it would help. The reason they were profitable this year is because of the store level associate working so hard their family life suffers and do a fulltime job on a part time salary
    If you have not been there in a fulltime status for 30 years or more retirement is non-existent. And even at a fulltime status for required amount your retirement at a store associate level is pathetic. Just ask any recently retired store associate. Travesty.
    At a part time status you can only get a max of $20,000 in life insurance and at fulltime status it depends on longevity and health. And the amounts are nothing to call home about either

    Advice to Management

    Stop sending stupid people to stores for visits. Waste of money and time. Ruins the moral of the store and it is a dog and pony show. Cut the uppers salary. Send the HQ people who sit at a desk and dictate the store levels outcome to a store at least 1 week every year to really see how the real true associate is and how hard they work. Really HQ stop with the POG(Plan-o-Gram) changes. Its just a bunch of people doing a job to keep their job. It ruins the store and is not productive at the store level. Reduce prices a little more. Hire better quality employees by upping the salaries. Invest more time and energy into looking deep into the Loss Prevention Management. Ridiculous choices. People in charge who have a power problem and make up stories and ruin peoples lives. Check into the Colorado Springs Loss Prevention. They are horrible and are running rouge.


  7. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great work environment with friendly and loyal customers

    Cons

    Terrible pay and condescending managment


  8. Aafes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Customer Service Representative in Fort Lee, VA
    Former Employee - Cashier/Customer Service Representative in Fort Lee, VA

    I worked at Army and Air Force Exchange (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Management works with schedule if in school or if you have another job. Support the military while working there, which is nice.

    Cons

    The pay sucks, hardly anyone is given the opportunity to go full time. Lot of favoritism. Hard to move up in the company. Most benefits only offered to full time employees.

    Advice to Management

    Take care of you employees. Not only do we not we get a discount while shopping but we can't even buy anything sale item until it's been on sale for 24hrs.


  9. food

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Court Manager in Fort Meade, MD
    Former Employee - Food Court Manager in Fort Meade, MD

    I worked at Army and Air Force Exchange

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Decent pay and good benefits

    Cons

    Dont care about employees only making a dollar

    Advice to Management

    Take care of employees


  10. Food Service Worker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great environment, meet new people, got along with my coworkers and managers, employee discounts

    Cons

    None that I can think of at the moment.


  11. Supervisor Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good hours, great manager. Part time does come with sick pay and vacation pay. Pay increases every six months depending on performance.

    Cons

    Employees been there a long time making it hard to switch up routine. Insurances plan is expensive. Hours can be great or mediocore.

    Advice to Management

    Communicate better with lousy employees. Plan more sales and events.



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