Army and Air Force Exchange

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Army and Air Force Exchange Reviews

Updated March 4, 2015
Updated March 4, 2015
241 Reviews
2.9
241 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
81 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 12 reviews)

  • Decent pay for retail & good benefits for even part timers (in 11 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 15 reviews)

  • Very low pay and not good benefits compare to your counter parts in the really world (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Unprofessional, not fair on promotion, you need to know upper level to get the promotion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Campbell, KY
    Former Employee - Anonymous Employee in Fort Campbell, KY

    I worked at Army and Air Force Exchange

    Pros

    There's no best reason, needed a job.

    Cons

    Working at this company isn't hard.

    Advice to ManagementAdvice

    Be fair. Should look for who is hard worker not the who has the relationship with managers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Restaurant Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange

    Pros

    Diverted, challenging and goal orientated company serving all branches of the military community

    Cons

    Superior results with limited training

    Advice to ManagementAdvice

    Initiative, self development, results driven and a lead by example attitude will move you further in company.

    Recommends
    Positive Outlook
  3.  

    The mission is honorable and very much worth being part of the team!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Developer in Dallas, TX
    Former Employee - Applications Developer in Dallas, TX

    I worked at Army and Air Force Exchange full-time (more than a year)

    Pros

    It's an honor to serve those who serve, which was my favorite part of being employed by AAFES. I worked in IT. When I started, I had an awesome manager, who challenged me and listened to me and who totally understood the technical domain of IT.

    Cons

    It was unfortunate when eventually the team who managed me was more concerned with my pushing my chair to my desk when I wasn't there, than they were with goals and quality of software produced. It seemed to be about politics at that point.

    Advice to ManagementAdvice

    Put the right people in the right places. Do the right thing. Remember that IT is 24x7 and that perhaps enforcing rigid hours is not always appropriate to optimal IT performance and engagement.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Not a very good company..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in San Antonio, TX
    Current Employee - Shift Supervisor in San Antonio, TX

    I have been working at Army and Air Force Exchange

    Pros

    They have good benefits. The pay is pretty decent and above what you would make off base. (food not retail)

    Cons

    Hard work rarely goes recognized... Management tends to be lazy.. A lot of the management staff tend to be uneducated and lack coaching skills. They don't treat the employees under them very well.

    Advice to ManagementAdvice

    Be more considerate of your employees. Lead by example.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Very political but good place to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Pros

    Great place for gaining experience, great work/life balance

    Cons

    Compensation is below market, too much hypocrisy for promotions,

    Advice to ManagementAdvice

    Promote people based on skills and experience, don't make promises you can't live up to

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Never agin work for this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Burger King Crew in Fort Riley, KS
    Former Employee - Burger King Crew in Fort Riley, KS

    I worked at Army and Air Force Exchange part-time (less than a year)

    Pros

    It is great getting to "serve those who serve" as they serve on military installations. You do get to meet some great and caring managers. With this job you are a federal employee with good pay and benefits.

    Cons

    Most management has no care about employes, or the business. They tend to be harsh and mean to both employes and customers. Little opportunity for advancement. Not always placed in the position or facility you applied for.

    Advice to ManagementAdvice

    Management need to start working by the company core values. Treating employes fair and with dignity. Also they need to care about the company. Better advancement is needed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Recommendable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Worker in Macdill AFB, FL
    Former Employee - Food Service Worker in Macdill AFB, FL

    I worked at Army and Air Force Exchange part-time (less than a year)

    Pros

    The best consumers I have been of service to. Opportunities and training are abundant. They have what are called Concepts, so if you work at Burger King and want to work at Starbucks, they will cross-train you. Management pretty much rocks, except for those that don't, but hey, ... retail.

    Cons

    Difficulties with Human Resources. Past the hiring process, the HR agents know very little and care even less. Pay is minimum as an intermittent employee. Though training is available, HR didn't seem to want to work with me on it.

    Advice to ManagementAdvice

    Take a hard look at the people in Human Resources, some of them are just phoning it in, others are just down right dirty.

    Recommends
    Positive Outlook
  9.  

    Supervisor in Shoppette Vicenza

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange part-time (more than 10 years)

    Pros

    Love to work for Aafes

    Cons

    No reason to not work for your company

    Advice to ManagementAdvice

    Can work as sales or stock associate. Even full time

    Recommends
    Positive Outlook
  10.  

    Overall it was a good experience depending on your manager and you was in charge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laborer in Fort Bliss, TX
    Former Employee - Laborer in Fort Bliss, TX

    I worked at Army and Air Force Exchange

    Pros

    Great People! You meet wonderful people from all over the world

    Cons

    Not so great the pay! They can offer more hours the way I see it

    Advice to ManagementAdvice

    Management should get more training.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    "Stepping Stone"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Dallas, TX
    Current Employee - Customer Service Agent in Dallas, TX

    I have been working at Army and Air Force Exchange

    Pros

    Most coworkers are very pleasant. Not so strict on calling in (depending on your manager) they just deduct it from your accrued time. Relaxed dress code. Good training support team and QA. Super easy job once you get the swing of things.

    Cons

    Working for the military it's really hard to get day shift hours M-F since the billing department is 24-7. I worked Thur-Mon shift 11AM-8PM for 2 years and it sucked every bit. And of course my off days were (Tuesday and Wednesday) the slowest call volume days of the week. Lucky me! I missed so much family time and special events. On military payday (1st and 15th) I would average about 120 calls a day and then they would go down to between 70-100 calls on slower days. Very tedious mainly calls to make payments. So like I said this is a stepping stone kind of job. Oh and its kind of difficult to get promoted out of the call center. Their idea of a promotion is escalated calls (team lead) or the collections department...even worse!

    Advice to ManagementAdvice

    Bring the catalog department back, so tired of the complaints.

    Recommends
    Negative Outlook
    Disapproves of CEO

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