Army and Air Force Exchange

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Army and Air Force Exchange Reviews

Updated August 25, 2014
Updated August 25, 2014
197 Reviews

2.9
197 Reviews
Rating Trends

Recommend to a friend
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
66 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 11 reviews)

  • There are lots of opportunites to advance with in AAFES and you can have a long term career with them with good benefits (in 8 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 12 reviews)

  • I believe if full time positions were more readily available there would not be such a hiugh turnover rate (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange full-time for less than a year

    Pros

    Schedule flexibility, friendly co-workers, direct deposit

    Cons

    Upper management would curse at you in front of customers and never respected lower management. Upper management expected you to know how to do stuff without being shown.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Good experience within the job, bad experience with upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Columbia, SC
    Former Employee - General Manager in Columbia, SC

    I worked at Army and Air Force Exchange full-time

    Pros

    They paid well and gave good raises. They were very good about alerts via e-mail. You could be mobile because there were so many places to work. All the right protocols in place for a great working environment.

    Cons

    Upper management seemed more interested with good stats than people whether personnel or customers. Definitely a who you know that likes you environment. Ability to have a great organization but too much old boy club and not enough good work equals good opportunity. If you play the game you get recognized. If you are not political but do your job you may be in danger.

    Advice to ManagementAdvice

    Read my cons

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    AAFES is a cost-driven company, which means less than stellar experiences to employees and customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Fort Leonard Wood, MO
    Current Employee - Barista in Fort Leonard Wood, MO

    I have been working at Army and Air Force Exchange part-time for less than a year

    Pros

    Being a military spouse and working for AAFES, it's nice to know that I could always transfer when my spouse gets orders.

    Cons

    You don't get a sense that AAFES cares about it's employees, which is ironic since they boast about serving the best customers in the world, and the majority of their employees are military spouses.

    Advice to ManagementAdvice

    Almost all retailers give their employees some kind of discount and it is disheartening to work for a company that does not give one. In my day-to-day work, the message I receive is that we need to save money and pass it on to the customers and MWR, even at the expense of employee happiness. We have a very high turnover because of bad leadership (I wouldn't even call it leadership, I would call it management). I have absolutely no sense that the company cares about me, as an employee, or that they want me to be happy and successful.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fun But stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jewlery Sales  in  Fort Wainwright, AK
    Former Employee - Jewlery Sales in Fort Wainwright, AK

    I worked at Army and Air Force Exchange part-time for less than a year

    Pros

    Good Work Experiences as far a The Job Itself

    Cons

    Not Very Flexible When It Comes To Family Life or Education

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great place for first job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Honolulu, HI
    Former Employee - Cashier in Honolulu, HI

    I worked at Army and Air Force Exchange part-time for less than a year

    Pros

    Great management, great co-workers, never bored

    Cons

    Schedule wasn't set in stone, always worked different days and hours

    Advice to ManagementAdvice

    Management is a little bit unprofessional, very hypocritical. They tell you that you can't do something which is in the policy but they do it all the time like wearing sweatpants and flip flops.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Career Broadening Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Army and Air Force Exchange full-time for more than 3 years

    Pros

    Dynamic environment that allowed mid-level managers to develop key leadership skills

    Cons

    Had to leave for another opportunity

    Advice to ManagementAdvice

    Continue to develop your diverse mid-level managers, they are your future.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    A workgroup like no other....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange

    Pros

    Great benefits, flexible schedules, excellent retirement if you're willing to put in the work and effort. Ability to move work wide in management.

    Cons

    Systems are outdated or don't talk with each other.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    I got alot good customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Army and Air Force Exchange part-time for more than a year

    Pros

    I really like alot I learned alot of skills and mangers really worked with you

    Cons

    late nights and clean up

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Selectively blind management, Reports of employees abuse hidden. Very high turnover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - STORE Associate -CASHIER  in  Jack Canon Place, NM
    Former Employee - STORE Associate -CASHIER in Jack Canon Place, NM

    I worked at Army and Air Force Exchange as an intern for more than a year

    Pros

    Non- Company is about profit only, at the expense of it employees.

    Cons

    Very high prices, Poor benefits, Profile to hire only weak minded sycophants.
    No "real" retirement.

    Advice to ManagementAdvice

    None - DoD has been fed up with the complaints.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Worst Management Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Temporary Senior Sales Associate  in  Fort Gordon, GA
    Former Employee - Temporary Senior Sales Associate in Fort Gordon, GA

    I worked at Army and Air Force Exchange part-time for less than a year

    Pros

    The hours were definitely there. I always had the same hours each week. I enjoyed most of my co-workers. Some of my co-workers had attitudes and behaviors that were not great in a customer service related environment.

    Cons

    The management was horrible. They moved a manager from a different to the electronics department where I worked. She had no idea how to manage an electronics department and sales suffered. She did not allow vendors to demo their products like speakers. I was hired as a temp and I saw that it was completely impossible to get your foot in the door at this exchange unless you were willing to wait and pursue it for a few years. This exchange definitely needed a change in management to improve sales and staff morale.

    Advice to ManagementAdvice

    Do not move managers to another department unless they are knowledgeable in that department. You need to know your stuff in the electronics department.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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