Army and Air Force Exchange

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Army and Air Force Exchange Reviews

Updated August 21, 2014
Updated August 21, 2014
194 Reviews

3.0
194 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
64 Ratings

Review Highlights

Pros
  • Great benefits package with vacation days carrying over from year to year (in 11 reviews)

  • There are lots of opportunites to advance with in AAFES and you can have a long term career with them with good benefits (in 8 reviews)


Cons
  • Hire a lot of part-time employees because some bases are not busy year round (in 12 reviews)

  • I believe if full time positions were more readily available there would not be such a hiugh turnover rate (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Interesting experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Management Intern
    Former Employee - Retail Management Intern

    Pros

    Friendly people. Great benefit. Lots of training and advancement opportunities.

    Cons

    Terrible pay. Many employees have been in same position for over 20 years!!!

    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Worst Management Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Temporary Senior Sales Associate  in  Fort Gordon, GA
    Former Employee - Temporary Senior Sales Associate in Fort Gordon, GA

    Pros

    The hours were definitely there. I always had the same hours each week. I enjoyed most of my co-workers. Some of my co-workers had attitudes and behaviors that were not great in a customer service related environment.

    Cons

    The management was horrible. They moved a manager from a different to the electronics department where I worked. She had no idea how to manage an electronics department and sales suffered. She did not allow vendors to demo their products like speakers. I was hired as a temp and I saw that it was completely impossible to get your foot in the door at this exchange unless you were willing to wait and pursue it for a few years. This exchange definitely needed a change in management to improve sales and staff morale.

    Advice to ManagementAdvice

    Do not move managers to another department unless they are knowledgeable in that department. You need to know your stuff in the electronics department.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not bad place to start with for experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hurlburt Field, FL
    Current Employee - Anonymous Employee in Hurlburt Field, FL

    Pros

    Easy to get in for some intern position. Easy job. After probation period there is almost no way to be fired.

    Cons

    Hard to get promoted in a different field without experience. Small hourly pay. No set weekly schedule which makes it hard to plan school or anything else. No benefits for intern positions and few hours to go around. Can be intern for years, or regular part-time forever.

    Doesn't Recommend
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  5.  

    Mangers, Do more with less! When you do, you do not recieve any recognition. If you dont, YOU ARE IN THE HOT SEAT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Concept Manager  in  Dallas, TX
    Current Employee - Food Concept Manager in Dallas, TX

    Pros

    Great Mission statement and vision.

    Cons

    Working as a food manager I noticed the company does not allow us to follow mission statement and vision by accomidating our customers (Miltary). LP is bored and causes a lot of stress that affects workers to accomidate customers needs. GM usally usaully came up from retail which is totally different from food with zero experience in food and a lot of times their expectation are CRAZY! I work in a food court and have to pay overhead but recieve absolutely no help from my food court manger but yet I have to pay him 4% a month.

    Advice to ManagementAdvice

    Instruct Food court manager to help all facilities. Have executives work in a food facility for a week to see the challenges we face day to day. Enforce recognition. I am currently −21% in sales YTD but since being transferred this facility (4 months ago) I have contribituted 2% YTD dollars more on the bottom line vs last year. I have work for this company 6 years consistenly delivering successful numbers and havent recieved any rewards for any. Please leadership change that!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Challenging but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Opportunities for advancement if you have a degree

    Cons

    Very political and no opportunities to come out of the field to HQ

    Advice to ManagementAdvice

    Look past your friends for additional talent

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place work

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Store Associate  in  Hanscom AFB, MA
    Former Employee - Senior Store Associate in Hanscom AFB, MA

    Pros

    The company is customer and employee focused. They take care of their employees needs

    Cons

    Pay is not as high as I would have liked

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good government experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pension benefit is nice. Health benefits are ok

    Cons

    Archaic systems, but maybe it's just me

  9.  

    Senior sales associate in powerzone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Associate  in  Fort Lewis, WA
    Former Employee - Senior Sales Associate in Fort Lewis, WA

    Pros

    Great benefits when part-tim / full-time. very understanding if you are a student. get a chance to met a lot of people from all over the world. Get trained well which makes the job easier.

    Cons

    Can be unprofessional at times. Hard to get recognized. pay could be better in my opinion. mine was decent but some people have been working their longer then me and I got paid way more than them.

    Advice to ManagementAdvice

    focus on company values and treat associates better.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    pay is low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Fort Benning, GA
    Current Employee - Sales Associate in Fort Benning, GA

    Pros

    will not fire you. can call out alot. Dont have to work hard.

    Cons

    some stores let you come in late. Some stores let you text if not coming in.

    Advice to ManagementAdvice

    treat employees better. managers children automaticly get promoted. no manager follows company policy. Dont schedule visits to store. because you never see problems.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    a Good Experience to Start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Service Worker  in  Evans Mills, NY
    Current Employee - Food Service Worker in Evans Mills, NY

    Pros

    Good people, Good Boss, 50% off meals at the food court for employees

    Cons

    Low pay, didn't give me enough hours

    Advice to ManagementAdvice

    Give opportunity to move forward

    Recommends
    Positive Outlook
    Approves of CEO

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