Art.com Reviews

Updated September 3, 2015
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3.4
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Art.com CEO Geoffroy Martin
Geoffroy Martin
71 Ratings

Pros
  • Everyone truly gets along and work well together (in 4 reviews)

  • This company sure provides nice work environment and atmosphere (in 6 reviews)

Cons
  • Work-life balance can be tough during the week (there are so may things to do), but the company and senior management really respect your weekends (in 7 reviews)

  • t tell HR or senior management anything (in 7 reviews)

More Pros and Cons

106 Employee Reviews

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  1. Featured Review

    Helpful (7)

    Great Work Environments in All Company Locations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Art.com full-time

    Pros

    Growing company with lots of great people. They support activities (basketball leagues, ping pong & foosball in the office, team outings, social events, etc.), in all locations that keep it fun and help you get to know your coworkers. I have many friends here and enjoy coming to work each day.

    Cons

    Expectations are high and retail (especially ecommerce) can be high pressure. If you're not used to the pace of an ecommerce company, it can be a tough adjustment.

    Advice to Management

    Benefits and perks are great but seems like the company could invest more in training. As part of that a tuition reimbursement program would be great.


  2. Good for contractors

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Employees easy to work with

    Cons

    Don't pay as much as other companies


  3. Helpful (8)

    You've been warned.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great product Art.com ATTRACTS talent; plenty of smart, creative people are enticed by the idea of working with the product and there's plenty of POTENTIAL for creative marketing and new technology The benefits package – health, dental, 401k matching, commuter checks, phone reimbursement, product discount – is pretty competitive for a company this size

    Cons

    There are so many. First off, read the reviews you see here very carefully. Those that come from the NC or OH locations are likely to be very positive, and that's a testament to the leadership of the CSS and Logistics staff. They are excellent, and deserve such reviews, but theirs is a different universe; unless you're applying for a warehouse job or phone support job, disregard them. If you're looking at any position based out of the corporate headquarters in Emeryville, walk away now. C-level leadership is truly abhorrent here. Shockingly so. The entire C-level team has been in place for over a decade. All 50-year old men (makes so much sense for a company with a vastly female customer base). HR exists only to serve the autocrat CEO, who is a certifiable narcissist. A network of former Art.com employees actually get together as a support group to share their horror stories and aid in each other's recovery after having survived years of working with him. The technology here is so behind the times it's laughable. The sites might as well be duct-taped together at this point. Go shopping on Allposters.com and see for yourself. Duct. Tape. The company – literally, an e-commerce company in the 21st Century – actually waited until 2015 to MARGINALLY invest in a social media marketing strategy. They've been without a CMO or even a marketing VP for over a year now and seem shockingly unconcerned. Who's driving the marketing business? Hmm... I bet you can figure it out. There's no strategy at all. Really – none. Some time in Q3, the CEO will look at the most successful "thing" a competitor has done "lately" and then the whole company will have to scramble to replicate it before the end of the fiscal year. There is no vision, nothing inspiring anyone, and all the effort and energy put into a rebrand a few years ago has now fizzled or been squandered away. The people who generated that momentum have all been canned for not contributing enough to the bottom line with their silly creative social things, or read the writing on the wall and packed up and left. Really, just don't. And if for some reason you still do, then don't ever, ever, go to HR about anything. They are not your friend. You've been warned.

    Advice to Management

    Seriously, BOD, replace the CEO. Now. Replace the whole C-level. How can a modern e-commerce company ever compete with leadership this stale?


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  5. Company in Decline

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Art.com full-time (More than 8 years)

    Pros

    Great product. Company has good market share. Great location, nice offices.

    Cons

    Leadership does not seem to have a strategy to grow the business or add value. The business appears to be doing worse and worse each year. Increased competition from all over - Amazon, Etsy, etc. A recent acquisition of another company ended in public lawsuits and a federal investigation and indictment of team members of the acquired company. Heavy leadership turnover. Hard to change momentum - everything seems downward.

    Advice to Management

    The definition of insanity is doing the same thing over and over again, but expecting different results. Make BIG changes in leadership, get new advisors and board members, and commit to real growth and innovation before the only option is a fire sale or worse.


  6. Helpful (2)

    Okay Place to Work

    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Art.com (More than 3 years)

    Pros

    I liked my colleagues. Most are collaborative, smart, and great individuals. The company also threw great holiday parties. The receptionist, Anette, was so awesome!

    Cons

    Senior Leadership is lacking. No long-term vision. The company is often chasing the competition.


  7. Helpful (2)

    Great salaries but no good work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager
    Former Employee - Senior Product Manager
    Doesn't Recommend
    Neutral Outlook

    I worked at Art.com full-time (More than 3 years)

    Pros

    Great salary Nice location by the water

    Cons

    60 to 80 hrs work week. No collaboration from engineering. The dev team is so overloaded that they deliver low quality software

    Advice to Management

    Stop the culture of faster and faster and focus on quality


  8. Helpful (6)

    Stay away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Art.com full-time

    Pros

    Location and lovely view are the best pros of the business. Everything else about the business is definitely a con.

    Cons

    Horrific leadership from the top all the way down. Employee complaints and concerns of serious issues taking place in their departments are ignored and overlooked.

    Advice to Management

    Listen to your employees. When there are multiple issues and concerns about certain individuals, take action and eliminate the people that are the source of problems- stop protecting guilty parties.


  9. senior accountant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA
    Recommends
    Neutral Outlook

    I have been working at Art.com full-time (More than 5 years)

    Pros

    good working environment, good parking garage, co-workers are helpful and friendly

    Cons

    advancement opportunities are limited, not enough staff development/trainings

    Advice to Management

    more careful on investments


  10. Helpful (5)

    Great place to work! Working for Art.com has been a fulfilling and wonderful experience

    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC

    Pros

    In the three years that I have been working at Art.com I have truly felt appreciated as an employee. I have had constant support from the management and training opportunities to perform better at work and to grow personally. In my professional experience in the workforce, the way I am treated as an employee at Art has been a refreshing change. I have been working remotely as customer service representative, but my managers go out of the way to make me feel a part of the team and included. I would and have recommended Art as an employer to anyone looking for employment.

    Cons

    I can not find any.


  11. Helpful (2)

    Clean, Air Conditioned, No Heavy Lifting, Good Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Art.com full-time (More than 8 years)

    Pros

    Air conditioned warehouse, managers are fair and approachable, the people are nice and easy to get along with, and they have returns/discontinued item giveaways a few times a year. Pay is average.

    Cons

    Working hours vary quite a bit based on sales, and it isn't very predictable. Each week you are not sure when overtime hours might be needed.

    Advice to Management

    Provide more opportunities for people to progress and grow in their jobs. People don't leave and it is hard to develop skills and get into higher roles.



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