Arthur J. Gallagher & Co. Reviews

Updated September 2, 2015
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3.0
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Arthur J. Gallagher & Co. Chairman, President, and CEO J. Patrick Gallagher Jr.
J. Patrick Gallagher Jr.
114 Ratings

Pros
  • Some areas offer remote work from home opportunities (in 6 reviews)

  • My direct management is encouraging and gets the whole work-life balance deal (in 6 reviews)

Cons
  • Some areas of the company do not have a good work/life balance (in 8 reviews)

  • No personal growth, very low pay increases unless your one of the chosen few (the pets they are called there) (in 5 reviews)

More Pros and Cons

288 Employee Reviews

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  1. Featured Review

    Itasca Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Itasca, IL
    Current Employee - Anonymous Employee in Itasca, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Interning for Gallagher this summer was an amazing experience. The mentorship and support from not only our direct supervisors, but the company's senior leadership was astounding. We were given so many opportunities to shadow producers and get a feel of what it is like to work here on a day-to-day basis. I'm leaving this experience so incredibly grateful for the opportunity, and I expect to accept a full-time offer with the company soon. There is a ton of opportunity for growth, and you can make a lot of money with this company and in this industry.

    Cons

    There is a lack of structure when it comes to your schedule as an intern, depending on which division you are assigned. They gave us a lot of autonomy.


  2. Helpful (3)

    GB-Charlotte has potential but work is needed.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Charlotte, NC
    Former Employee - Claims Adjuster in Charlotte, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Motivated, experienced adjusters are afforeded the opportunity to work with very interesting accounts and are rewarded with decent pay increases. Contact with large self insured entities and insurance brokerages can lead to other employment opportunities.

    Cons

    High turnover in staff causes case loads to constantly be shuffled around. Case loads are above what can be handled properly even by experienced adjusters. Due to case load there is not much time for supervisors to spend on training less experienced adjusters. Very little contact with management. Very little positive feedback. No real sense of belonging to the organization as no visits from home office staff. Medical benefits package below par.

    Advice to Management

    Management needs to be more visable. Efforts to provide a pleasant work environment need to be made to reduce the turnover. Case loads need to be under 125 to affectively handle the claims and provide the service being sold to customers.


  3. Helpful (2)

    Long hours with no light at the end of the tunnel.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Representative in Los Angeles, CA
    Current Employee - Senior Claims Representative in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are nice co-workers to work with.

    Cons

    The management has exceptions that are not obtainable. Home Office has way too many in house requirements for reports. They have a report that they run every Tuesday. The management wants to be sure that the reports are perfect. If so, they feel that they are meeting the goals that they are doing well. In the meantime the examiners can't keep up with work that is not on the weekly report and management does not offer any solution. It is "Fly under the raider" attitude. Everything else can go unattended. The client is not getting "A" service as they claim. The attitude towards working extra hours is expected in order to keep up with extremely heavy work flow. Told that with more work comes job security. Employee's can't voice their concerns about not being able to service the clients according to best practices. If you voice your concerns, you get brushed off by stating that everyone should be happy to have jobs with todays economy. They do not meet best practices.

    Advice to Management

    Listen to the employees with concerns.


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  5. Helpful (2)

    you don't want to work here

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Representative in Peoria, IL
    Current Employee - Senior Claims Representative in Peoria, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    there are no reasons to want to work here

    Cons

    poor compensation incompitant management hostile work environment inefficient equipment

    Advice to Management

    Staff branches with management that actually have management skills and an IQ greater than a kindergartner


  6. Helpful (3)

    Terrible

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claim Adjuster in Plano, TX
    Current Employee - Senior Claim Adjuster in Plano, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    35 hour work week employee are help and rely on each other to keep informed of what is going on in the office.

    Cons

    No raise. No promotions for women or minorities. Claim load too heavy. Managers & supervisors are weak. India outsourcing. Computer system poor. Goes down often and no assistance by most supervisors. Employees squeezed into office like sardines.

    Advice to Management

    Listen to employees for a change


  7. Helpful (1)

    Worst claims job I ever had!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Parsippany, NJ
    Former Employee - Anonymous Employee in Parsippany, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    In the beginning the people that I worked with were terrific. Once a new manager took over this changed.

    Cons

    Low pay, absurd work loads, unprofessional, lack of appreciation, absence of senior management input, constant projects generated by requirements of perfection, lack of respect for management team knowledge and experience

    Advice to Management

    Senior Management/Home Office should be more involved with what happens in the branch offices - take a look at the turnover and reasons for this. Be more accessible to branch office staff.


  8. Helpful (4)

    The carpetbaggers (management consultants) are in charge. Who knows if anything will be left when they are done.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Applications Specialist in Itasca, IL
    Current Employee - Lead Applications Specialist in Itasca, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Arthur J. Gallagher & Co. full-time (More than 3 years)

    Pros

    It's a job. A place for a new graduate to get some experience so they can get a good job. A good place to learn how NOT to do something

    Cons

    Middle management has admitted that GB chronically under spends on IT budget, but then expect to lead the industry. No promotions No pay raises No training No future. CIO _expects_ everyone to be positive abort their work, yet fails to give general staff salary increase.

    Advice to Management

    Talk is cheap. Quit preaching "The Gallagher Way" and start practicing it. Solicit input from the general staff. They didn't cause the problems with this company, senior management did.


  9. Helpful (3)

    Gossip Girl meets Devil Wears Prada

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Representative in Los Angeles, CA
    Former Employee - Senior Claims Representative in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Arthur J. Gallagher & Co. full-time (More than 3 years)

    Pros

    Flexible schedule, ability to earn a bonus, decent benefits and casual dress attire.

    Cons

    Computer system is outdated. Staff cares more about what's going on in co-workers lives than on the actual work product. Staff if highly competitive with eachother and can be very cut throat about it. Dresscode is casual but typically consists of True Religion, Gucci or whatever high end retail is in style that week or else your not an "it girl." Unless you are "favored" by management there are no raises, no communication and you are treated poorly. Unless you are "friends" with management there is no way to advance.

    Advice to Management

    Train supervisors to be supervisors. Treat your employees with respect. Any good manager knows it's not good business practice to take certain staff members to lunch on a daily basis and post pictures on your facebook while out with them. Be more professional and set an example for the entire office.


  10. Probably your last choice for a job in the claims field

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Representative in Maryland Heights, MO
    Former Employee - Senior Claims Representative in Maryland Heights, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Arthur J. Gallagher & Co. full-time (More than a year)

    Pros

    If you need lots of structure and supervisors who clock watch their employees this is the perfect place for you. If you benefit from too many layers of supervision and redundant reports, then this is a good fit . Also, if you believe that it is beneficial to have claim file audits outsourced to India, Then this is your place.

    Cons

    There are two many supervisors per adjusters resulting in inefficent claims handling. Some supervisors have only 3 adjusters reporting to them. Most of these adjusters are very seasoned claims professionals who do not need close supervision but get it anyway causing the work flow breakdowns. Morale amongst employees at this company is probably at the lowest of I have seen of any other company.

    Advice to Management

    They need to have more claims adjusters and less claim supervisors/assistant branch managers. Also, there needs to be more and ongoing workplace training for supervisors and managers regarding positive employee coaching and leadership. Good leadership by claim supervisors and managers should come from positive coaching, not the approach most often used by managers here which is instilling constant fear among employees that they are going to lose their job.


  11. Helpful (1)

    an american sweatshop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Quincy, MA
    Current Employee - Client Service Representative in Quincy, MA
    Doesn't Recommend
    Negative Outlook

    I have been working at Arthur J. Gallagher & Co. full-time (More than 3 years)

    Pros

    a few good people work here, corporate matches 4% of 401 contribution.

    Cons

    benefits are awful at best, health insurance has deductibles for everything, copayments, and a coinsurance as they only cover 80%. lots to pay out for a dr. visit. dont get sick! mgmt enjoys working you hard and stressing you out. you are a mere cog to them. if this type of situation gets your juices flowing, this is the place for you to work. there are always too few people and too much work, and that is the attitude that permeates from upper management, not enough hours to get it done? they will say to work smarter and in the meantime, show up early and leave late, and here is weekend access to the office. if that doesn't do it for you, you are told to be happy you have a job. dont like it, there is the door. very demeaning and demoralizing culture here. it is quite depressing. your best bet is to just look elsewhere. this is not a good place to go if you value yourself and your career.

    Advice to Management

    we do not live in China



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