Arthur J. Gallagher & Co.

  www.ajg.com
Work in HR? Unlock Free Profile

Arthur J. Gallagher & Co. Reviews

Updated August 17, 2014
Updated August 17, 2014
177 Reviews

2.9
177 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Arthur J. Gallagher & Co. Chairman, President, and CEO J. Patrick Gallagher Jr.
J. Patrick Gallagher Jr.
73 Ratings

Review Highlights

Pros
  • Good Environment, Best Work Life Balance (in 6 reviews)

  • Some people can work from home, but you have to be a management favorite (in 5 reviews)


Cons
  • Some areas of the company do not have a good work/life balance (in 8 reviews)

  • Outdated computer systems; constantly freezing or shutting down (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Too much change for the sake of centralization and cost-cutting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are many good people to work with.

    Cons

    The last 7 years has been nothing but change, much of it good, but some very painful for much of the company. The work-live balance is non-existant as working on a majority of weekends is unavoidable and there is little opportunity to take vacation time.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Some branches have shorter hours or better perks, but it is strictly on branch by branch basis. A large company with potential to move to another branch if you are moving your family.

    Cons

    There are too many managers, especially at the regional level and up, who are not as competent as they should be, and they tend to hold the company back. Computer systems are extremely poor, slow, and antiquated. They keep a computer software working long past useful life. There seems to be no accountability; and people who do not work are not made to do so. Especially if they are in a protected class. This causes much additional work for the rest. They made a lot of effort this year to say they would attempt to properly compensate their top performers, but top performers weren't getting raises either.

    Advice to ManagementAdvice

    There is too much emphasis on acquiring revenue; rather than growing revenue from within or by managing current business effectively.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Not a Good Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent benefits, coworkers are great

    Cons

    Management is horrible. Training is horrible. I have never been to a company where over half of the staff (including the manager) is looking to get out. This company is a revolving door. There is a reason why the same positions are open year after year.

    Advice to ManagementAdvice

    Upper management should pay attention to the high turnover in the accounting/finance department and make some changes to their middle management. The reputation as an employer is very bad, and spreading like wildfire.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    .Good Company Gone Very Bad! Gallagher Bassett.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    Pros

    In the years past there were many pros to working for this company with many long time employees.
    If you are in your twenties and want to work for "below standard industrial " wages while learning the workers' compensation business then this is what you are looking for. Learn as fast as you can and
    move up.

    Cons

    Unattainable expectations and caseload is not manageable.
    Middle management are completely useless because they are so stressed and overworked from micro-managing, they have lost all touch with their teams.
    The New Gallager Way is: Quantity over Quality !

    Advice to ManagementAdvice

    Clients should not be sold a service that cannot be delivered.

    I dare any member of upper management, Sr. vice-president, Asst Vice-presidents, Account managers down to office managers to do my job as a CSR for one month and see if you can do my job and not make a few mistakes. I would love to see your reaction when your lively hood is threatened because even you can't deliver what you demand of your employees, maybe then you will realize that the problem isn't because of the worker bees but is directly related to your "new compliance program" , because it is more important to be compliant than to actually take care of our customers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Good Company, Bad Management, Worse Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Itasca, IL
    Former Employee - Account Manager in Itasca, IL

    Pros

    Lots of resources, still has an entrepreneurial feel, room to grow, stable industry, possible to specialize in many different areas

    Cons

    The company does not value its employees. All perks disappeared during the great recession but never reappeared. The benefits are terrible. Health plan is so cheap, retirement plan is a joke (+5 years vesting, company match is not competitve), and PTO time is 10 days for the first 5 years! 10 days! Work-life balance is terrible.

    Advice to ManagementAdvice

    Improve the benefits program or you'll never attract new talent and this will affect / hurt growth in the future. Maybe decide to actually follow the Gallagher Way you brag about so much. Have any of you read it recently?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Seem to be constantly downsizing, not a lot of strategic planning.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Access to lots of a carriers

    Cons

    Morale is not great and communication poor.

    Advice to ManagementAdvice

    Sell to a firm that has enlightened approach to its people.

  8.  

    10+ years of full time employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    Pros

    Attractive and well located local office. Professional staff (mostly) with sincere desire to serve clients despite significant obstacles from local, regional and national management.

    Cons

    No pay raise in 6 years! Ineffective and inequitable compensation system. Little or no local training. Local and regional management is ineffective, unengaged with the business and inconsistent. Overbearing corporate oversight. Staff morale extremely low. Very limited career paths for junior staff.

    Advice to ManagementAdvice

    Management needs to establish high standards and stick to them without waffling. Employees need to get reasonable raises based on individual performance. Poor performers bring everyone down and need to be removed. Management needs to have client responsibilities in order to gain creditability with staff and not just sit in their offices issuing edicts..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Career opportunities, but some dumb people in power, and they don't love the employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Larkspur, CA
    Former Employee - Anonymous Employee in Larkspur, CA

    Pros

    There are definitely good opportunities for growth depending on which area of the organization you work in. I worked in a small field office with a great boss for Gallagher Benefit Services and mostly had a good experience. You get an opportunity to work with a lot of different people and that's very helpful for career and personal growth. Benefits were ok - not great - with the exception of the 401(k) plan because they have an awesome match.

    Cons

    Ivory tower headquarters sometimes would dictate incredibly unworkable and stupid plans to the field offices.

    There are good people in the organization and there are also some incredibly lame ones. Never fun when the lame ones are in a position of authority and make really stupid decisions that impact everyone!!

    One thing that bothered me was how willing Gallagher was to screw the employees if it meant pleasing the shareholders. (I imagine it's the same for all the large corporations?) When the economy tanked a few years back they stopped giving raises and they froze all holiday parties. The economy started recovering, stock prices started rising and then they still wouldn't give raises or let you have holiday parties. I can't tell you the # of lame "explanations" I heard from corporate leadership. They pushed as hard as they could without wanting to give back.

    With all that said, I don't regret the 10 years I spent there. But I'm very glad to be at a smaller company now that values employees much more than Gallagher did.

    Advice to ManagementAdvice

    For GBS, so much of your business is with the field offices...get their input before you let some practice leader sell you on an idea that you need the field offices to buy into in order for it to work.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Wonderful company with lots of growth and positive culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The company is a very positive place to work with lots of activity, growth through organic sales and acquisition, and generally a great place to work. The CEO is a wonderful guy with a very engaging style and is able to talk to any group and make them feel welcome and appreciated. The company is built on a core set of values that really drive their culture. I would like to work here again in the future.

    Cons

    Some areas of the company do not have a good work/life balance. Depends on your manager (like a lot of places).

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A family owned company that has grown too quickly for management to handle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Charlotte, NC
    Former Employee - Claims Adjuster in Charlotte, NC

    Pros

    Generally good atmosphere, managers prefer to leave you alone as long as there are no complaints.

    Cons

    No pay raises for over five years, yet they were always on a buying spree to grow the company. Training is nonexistent. Very little feedback to employees.

    Advice to ManagementAdvice

    Pay some attention to your customers instead of your acquisition targets.

    Recommends
    Neutral Outlook
    Disapproves of CEO

Worked for Arthur J. Gallagher & Co.? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.