Ascend One Reviews

Updated January 20, 2015
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Employee Reviews

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  1. 2 people found this helpful

    Not living up to their name CareOne

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Columbia, MD
    Former Employee - Customer Service Representative in Columbia, MD

    I worked at Ascend One full-time (more than 10 years)

    Pros

    You can work from home, 401k match, good insurance.

    Cons

    Incompetent management, racism, favoritism, unprofessionalism, good work is unrewarded, no real employees support, people are lied to, unscrupulous business practices, rules/procedures always changing, bad reputation of the company.

    Advice to ManagementAdvice

    Treat your employees and customers with respect! You should learn what's really going on there with some of the management, and do something about it. You're going downhill fast.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful

    Huge regret - scammed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Coach in Baltimore, MD
    Former Employee - Customer Care Coach in Baltimore, MD

    I worked at Ascend One full-time (less than a year)

    Pros

    Good benefits - work from home

    Cons

    Dishonest company- lacks integrity toward consumer and employee.
    High pressure sales- misleading of clients. Threatened every day regarding job. Praised one day and told can't do the job the next. Hostile environment.
    Training says do one thing- managers say another.
    Greed, greed and more greed.

    Advice to ManagementAdvice

    Learn people skills. Treat clients and employee with respect you'd like to receive.
    Look at your turnover rate and ask yourself why it's so high.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Scammers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Baltimore, MD
    Current Employee - Customer Service Representative in Baltimore, MD

    I have been working at Ascend One full-time (more than a year)

    Pros

    The company will pay you to work at home

    Cons

    They are scam artists. They claim to help people in debt but the whole goal is to charge the customers a ton of $ for the services and put them in further debt. They are hard hitting, in your face people who really don't want to help consumers, they want more of their money.

    Advice to ManagementAdvice

    It's a matter of time before you are exposed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Provides financial fitness for clients and a great work life balance for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Columbia, MD
    Current Employee - Manager in Columbia, MD

    I have been working at Ascend One full-time (more than 3 years)

    Pros

    Ability to work from home, many great benefits, competitive salary and much more.

    Cons

    More responsibilities with lesser resources at times.

    Recommends
    Positive Outlook
    Approves of CEO
  6. It is a unique experience for a unique candidate, you work from home and the micro management is a little overwhelming.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Credit Negotiator in Columbia, MD
    Current Employee - Credit Negotiator in Columbia, MD

    I have been working at Ascend One

    Pros

    You work from home. Wich can be a good thing at first... but then, depending on your personality it can be sufficating to be home every day all day.

    Cons

    The micro management, and the lack of response form management when needed for questions and feedback.

    Approves of CEO
  7. Great place to work and learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Columbia, MD
    Former Employee - Anonymous Employee in Columbia, MD

    I worked at Ascend One

    Pros

    Decent pay. Great benefits. Good way to develop your skills. Opportunities to transfer between departments for further skill enhancement.

    Cons

    Company seems unstable the past year or two. Some concerns with long-term viability.

    Advice to ManagementAdvice

    Maintain honest and open communication.

    Recommends
    Approves of CEO
  8. 32

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbia, MD
    Current Employee - Anonymous Employee in Columbia, MD

    I have been working at Ascend One

    Pros

    the ability to work from home is great

    Cons

    Commission structure sucks seems very unstable company...a lot of hidden things when it comes to the consumer

    Doesn't Recommend
    No opinion of CEO
  9. Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Solutions Coach in Columbia, MD
    Former Employee - Solutions Coach in Columbia, MD

    I worked at Ascend One

    Pros

    Company paid well and the training was excellent

    Cons

    production goals were very high

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful

    No job Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Creditor Negotiator in Columbia, MD
    Former Employee - Creditor Negotiator in Columbia, MD

    I worked at Ascend One

    Pros

    benefits, good pay, work from home, no commute

    Cons

    Very psychologically draining. You are praised one day and scolded the next. It seems as if there is no room for development. Training is done in a technologically advanced office but with very little quality to the training itself. Everything about NUMBERS and goals DAILY. Pretty much sales disguised as customer service.

    Advice to ManagementAdvice

    Management resembles congress. No matter how wrong they may be its the employee's fault. Show some knowledge that you have experience in the job you are managing. A confident happy employee with be a profitable happy employee.

    Doesn't Recommend
    No opinion of CEO
  11. Frustration and lack of support by management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Creditor Negotiator in Columbia, MD
    Former Employee - Creditor Negotiator in Columbia, MD

    I worked at Ascend One

    Pros

    Working from home had positive aspects

    Cons

    Incompetent training program. Managers just sit in there cubes and talk with there peers. If you have a question and send team leader email they don't respond or they tell you that topic was covered in training when vital information was completely left out of the training program. High turnover in this company. If you are not young and from the hood you just don't fit in the culture and are ignored especially being female.

    Advice to ManagementAdvice

    Hire college educated management staff

    Doesn't Recommend
    Disapproves of CEO

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