Ascension Health Ministry Service Center

www.msc.ascensionhealth.org
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Ascension Health Ministry Service Center Reviews

Updated March 10, 2015
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2.6
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  1. Helpful (3)

    Horrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ascension Health Ministry Service Center

    Pros

    None None None None None

    Cons

    Lies, Gossip, Disorder poor HR Staff

    Advice to Management

    Run like he**

  2. Helpful (3)

    The values are just a big front...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You can get away with anything

    Cons

    Leadership think only on themselves

    Advice to Management

    Open your eyes and look at people's motives.

  3. Helpful (4)

    Ministry Service Center is a garbage place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Ascension Health Ministry Service Center full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I can not think of a single thing I liked about this place. A definite soul-sucker.

    Cons

    Get ready to enter the time machine back to High School....Immaturity and incompetence is what the Ministry Service Center is all about.

    Advice to Management

    Hire people who know what they're doing and who give a crap about their employees.

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  5. Helpful (3)

    Beware of the contact center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Associate in Indianapolis, IN
    Former Employee - Contact Center Associate in Indianapolis, IN

    I worked at Ascension Health Ministry Service Center full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great company overall! Just don't accept a job In the contact center

    Cons

    The contact center is the worst functioning department in the MSC. They try to get you to buy into their stupid culture. If you decide that another dept. is a better fit, they will do their best to stop you from transferring and then fire you.

    Advice to Management

    Be real!

  6. Helpful (3)

    Poor outlook....this place is a revolving door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Difficult to think of anything positive....maybe the commute was better than my previous job? The view from the building is nice? I'm really grabbing at straws here...life at the MSC is not fun.

    Cons

    A really political environment. Some people were very good at their jobs, but some people are major idiots. There is a culture of management not listening to qualified advice, and wasting time chasing meaningless projects. Very frustrating to employees!

  7. Helpful (6)

    Enter At Your Own Risk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Paycheck every 2 weeks; Not a lot of overtime

    Cons

    Immature/unprofessional management; Month long blackout vacation time; High school acting coworkers; No real opportunity for upward career advancement; HR is nonchalant about employee issues; Does not care about education (i.e. Having a degree does not mean anything concerning your compensation)

    Advice to Management

    Managers should present policies and things going on and to come in a professional manner, that means not including their negative personal opinion about things that they nor their employees can have any control or input into changing.
    Employees who are doing the jobs on a daily basis need to be able to provide more feedback on processes-- and the feedback listened to and taken seriously when making decisions about moving forward with bringing on more sites.
    Need to establish more even work loads and tasks-- some seem to put assignments based on favoritism, so some employees are learning while others are given trivial mindless tasks.

  8. Helpful (1)

    Stable, but leadership is an exclusive club, not an indication of ability.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Exempt Staff in Indianapolis, IN
    Current Employee - Senior Exempt Staff in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I don't fear for my job. Health benefits are above average. By doing "good work" I have flexibility in assignments and working arrangements that others might not. If you don't expect to grow, it's a good place to work. If you're hourly, there's a plan and a path that many have forged from the contact center to a senior role.

    Cons

    Becoming a member of the leadership team is invitation-based, not ability based. It takes a long time to replace departed managers. There is no peer interview process, 360 review, etc. The CEO is on-site less than 50% of the time and doesn't have an accurate pulse of the organization. There is no succession planning, consideration of past lives, etc.

    Advice to Management

    Look at what your people did before they got here. Give people a reason to ignore the headhunters that call.

  9. Helpful (2)

    Structure Is The Key

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nice Office Building
    Friendly Coworkers
    Paid Community Service Hours
    Religion Is Not Taboo

    Cons

    No Structured Job Training
    No Work Life Balance
    No Accountability from Leadership Team

    Advice to Management

    There is only one department in the building with a structured training program to help associates both new & old succeed. Employees do not get the opportunity to learn all aspects of their job before being loaded up with cases. Quantity vs. quality seems to be more important to leadership in terms of resolving associate and client issues. Training is needed and it is not fair that associates are held to a high standard of resolving issues without even truly having all the tools and knowledge to do their jobs.

  10. Helpful (2)

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disability Case Manager in Indianapolis, IN
    Current Employee - Disability Case Manager in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Believes in giving back to the community

    Cons

    A lot of departments do not promote from within. So, they train people to train people. The processes are so challenging that this method doesn't work. Period. Inability to transfetheo other department, although this is supposed to be one of the Pros of working there.

    Advice to Management

    Listen to your worker bees!

  11. Helpful (3)

    Changes like the weather.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Mobility (work from home) program.

    Cons

    Surprisingly political for a supposed Catholic organization.

    Advice to Management

    Low job security = low employee morale = low committment

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