Ascension Health Ministry Service Center

  www.msc.ascensionhealth.org
  www.msc.ascensionhealth.org

Ascension Health Ministry Service Center Reviews

Updated October 23, 2014
Updated October 23, 2014
21 Reviews
2.7
21 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Potential for a Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Ascension Health Ministry Service Center full-time (less than an year)

    Pros

    Good benefits. A clean, secure and modernized facility. Free K-Cups coffee & soda fountain drinks on all floors. Good introductory training. Up-to-date laptops; the chance to partake in a "Work From Home" program (mobility) for certain departments.

    Cons

    The open-style tables and environment contradict the individual work load, and where daily conversations interfere with focus. The style of work (tickets generated) would suit cubicles and people who want to work privately. Often, the team concept of open tables does not bode well for various personalities. Managers micromanage daily time and production reports, even if you are performing well. This strict concentration on performance revolves around software that has holes in it, and honestly, quite unnecessary. Granted, understandable production needs to be assessed, but not to the degree they are wanting. You get the impression that you go to work only to monitor your own work and not the work itself, find yourself going over your time and production instead of doing actual work.

     What else? Noticeable lag on the server side while working certain functions in tickets. There would be up to 10 minutes of lag time. Very frustrating. No snow or sick days. Can only use PTO or an unexcused absent. 3 unexcused absent times can involve being written up or termination.

    Some of the staff in various departments were not as friendly or outgoing as you might think, which is unfortunate in that kind of atmosphere (open enviro).

    Starting pay is relatively low.

    Advice to ManagementAdvice

    Fix the server side; lag time was awful. Be more involved with your staff, praise them when they do something good instead of focusing only on the clock/production numbers that correlate to the mechanics of typing and entering data. Vary the degree of workload.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    Opportunities Abound

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training Coordinator in Indianapolis, IN
    Current Employee - Training Coordinator in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (more than an year)

    Pros

    Growth opportunity, Core Values, Employees

    Cons

    Rapid growth could become unmanageable

    Recommends
    Positive Outlook
  3. 5 people found this helpful  

    Not a place that prides themselves on quality and honesty.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (more than 3 years)

    Pros

    Stability as it is a strategic initiative of the larger Ascension Health System. It was renovated in 2011 and they provide free fountain soft drinks and a range of coffee. The setup is well done with dual monitors and a laptop docking station. They have annual raises.

    Cons

    Poor quality of product and service to the customers, fraudulent management, and a general disregard for the truth and quality.

    Advice to ManagementAdvice

    Replace them immediately for the sake of the Health Ministries

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    An awesome place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Acquisition Partner in Indianapolis, IN
    Current Employee - Talent Acquisition Partner in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (less than an year)

    Pros

    Great culture, growth potential and benefits. This company invests in the future of their employees by offering excellent training at all levels!

    Cons

    Traffic - access to the interstate is time consuming during rush hour.

    Recommends
    Positive Outlook
  6.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Support Supervisor in Indianapolis, IN
    Current Employee - Data Support Supervisor in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (less than an year)

    Pros

    A company that truly cares about there employees and the patients they serve.

    Cons

    I have nothing but wonderful things to say about Ascension Health.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
  7. 4 people found this helpful  

    Ministry Service Center is a garbage place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Ascension Health Ministry Service Center full-time (more than an year)

    Pros

    I can not think of a single thing I liked about this place. A definite soul-sucker.

    Cons

    Get ready to enter the time machine back to High School....Immaturity and incompetence is what the Ministry Service Center is all about.

    Advice to ManagementAdvice

    Hire people who know what they're doing and who give a crap about their employees.

    Doesn't Recommend
    Negative Outlook
  8.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (less than an year)

    Pros

    - Great attitude from employees
    - Incredible state-of-the-art work environment
    - Open minded leadership
    - Lots of opportunity for advancement
    - Multitude of free in service industry recognized certifications offered (and recommended by leadership)
    - Friendly coworkers and leadership

    Cons

    -The traffic into and out of the office complex is bad. It can take up to 10 minutes just to get onto the main road during peak times.
    -Not much PTO offered within the first year of employment.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    Wish I'd begun My Career Here Years Ago!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HR-Talent Acquisition in Indianapolis, IN
    Current Employee - HR-Talent Acquisition in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (less than an year)

    Pros

    Amazing mission to serve that they actually live by and build their business around. Faith-based so all faiths welcome and respected. Opportunities for growth abound and managers encourage growth. Many training opportunities. Challenging work and workload so never a dull moment. Good people to work for and with! Great benefits, good pay. Managers work shoulder to shoulder with employees in open, mobile environment. Work-from-Home Mobility Program being rolled out.

    Cons

    No parking garage so serious hail damage, but then all of northwest Indy shared the same fate! Challenging work and workload can be intimidating, but have learned to ask questions and request help when needed. So many acronyms you practically have to learn a new language!

    Recommends
    Positive Outlook
  10. 3 people found this helpful  

    Beware of the contact center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Associate in Indianapolis, IN
    Former Employee - Contact Center Associate in Indianapolis, IN

    I worked at Ascension Health Ministry Service Center full-time

    Pros

    Great company overall! Just don't accept a job In the contact center

    Cons

    The contact center is the worst functioning department in the MSC. They try to get you to buy into their stupid culture. If you decide that another dept. is a better fit, they will do their best to stop you from transferring and then fire you.

    Advice to ManagementAdvice

    Be real!

    Doesn't Recommend
  11. 3 people found this helpful  

    Poor outlook....this place is a revolving door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Ascension Health Ministry Service Center full-time (more than 3 years)

    Pros

    Difficult to think of anything positive....maybe the commute was better than my previous job? The view from the building is nice? I'm really grabbing at straws here...life at the MSC is not fun.

    Cons

    A really political environment. Some people were very good at their jobs, but some people are major idiots. There is a culture of management not listening to qualified advice, and wasting time chasing meaningless projects. Very frustrating to employees!

    Doesn't Recommend
    Neutral Outlook

Ascension Health Ministry Service Center Photos

Ascension Health Ministry Service Center
Meeting areas

+ Add Photo

Work at Ascension Health Ministry Service Center? Share Your Experiences

Ascension Health Ministry Service Center

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.