Ascension Health Ministry Service Center

www.msc.ascensionhealth.org
Engaged Employer

Ascension Health Ministry Service Center Reviews

Updated August 26, 2015
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39 Employee Reviews

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  1. Helpful (1)

    Enter at Your Own Risk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Ascension Health Ministry Service Center full-time

    Pros

    The Building is nice Most of the people are nice Free soft drinks and coffee Mission in Action hours

    Cons

    It's not what you know it's who you know Management does not know what they are doing No matter how hard you work and no matter how good you are you will not advance unless you brown nose

    Advice to Management

    Take time to learn the processes Start following and upholding the Mission and Values


  2. Contact Center Specialist

    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend

    I worked at Ascension Health Ministry Service Center full-time (Less than a year)

    Pros

    It has the right idea how to move forward in health industry. The free drink are wonderful and the pay is decent in Indianapolis.

    Cons

    This is a growing company. Its not for really everybody. The ability is there, but the people that are there aren't has open minded as they really should be for such potential and as much as they change. Its not so much of a fast pace environment, it just does too much for being so young and people pay the penalty for it. There is a real problem with appreciating EVERYONE for WHO THEY ARE, not at what they look like. There are talented people who are not just white, but LGBT, Hispanic, African American and all different kinds (which they do try to include)... but these people want things efficient and fast and change rapidly, but if you are not carrying the respect that others carry or just plain favoritism, then your whole world changes just like that. Its not as democratic as it should be, its just political. People just need to calm down and stop trying to look like an image and be actual lovers for humanity and people as they are. So a lot of show but not a lot of serious being organic and KIND to people on a real level. There's too much change for people in leadership to be so weak in human character, compassion, consideration. Otherwise it's murder for a lot of people who don't have the ability to have their voices heard. Because so much growth and change happens. You get ran over.

    Advice to Management

    Actually UNDERSTAND the virtues of the Ascension Network. Yes business ends must be met, but time is coming when one of you is going to slip up on the real virtues of what the organization is really about, and you then image that you have made since you were promoted to this or that level is going to really have your backside showing. The Ascension network virtues matter MORE than the money you make. Really.


  3. Run the other way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Indianapolis, IN
    Current Employee - Senior Accountant in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Ascension Health Ministry Service Center full-time (More than a year)

    Pros

    The people are nice...that is about it

    Cons

    No such thing as work life balance. No advance opportunities. No communication. Pay is not good.


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  5. Helpful (1)

    Always changing never changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Numbers in Indianapolis, IN
    Current Employee - Numbers in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook

    Pros

    Mission in action hours to serve the poor.

    Cons

    Ineffective upper management POOR communication

    Advice to Management

    Follow through


  6. Helpful (2)

    Stable, but leadership is an exclusive club, not an indication of ability.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Exempt Staff in Indianapolis, IN
    Current Employee - Senior Exempt Staff in Indianapolis, IN
    Recommends
    Neutral Outlook

    I have been working at Ascension Health Ministry Service Center full-time (More than 3 years)

    Pros

    I don't fear for my job. Health benefits are above average. By doing "good work" I have flexibility in assignments and working arrangements that others might not. If you don't expect to grow, it's a good place to work. If you're hourly, there's a plan and a path that many have forged from the contact center to a senior role.

    Cons

    Becoming a member of the leadership team is invitation-based, not ability based. It takes a long time to replace departed managers. There is no peer interview process, 360 review, etc. The CEO is on-site less than 50% of the time and doesn't have an accurate pulse of the organization. There is no succession planning, consideration of past lives, etc.

    Advice to Management

    Look at what your people did before they got here. Give people a reason to ignore the headhunters that call.


  7. Helpful (2)

    Structure Is The Key

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at Ascension Health Ministry Service Center full-time (More than 3 years)

    Pros

    Nice Office Building Friendly Coworkers Paid Community Service Hours Religion Is Not Taboo

    Cons

    No Structured Job Training No Work Life Balance No Accountability from Leadership Team

    Advice to Management

    There is only one department in the building with a structured training program to help associates both new & old succeed. Employees do not get the opportunity to learn all aspects of their job before being loaded up with cases. Quantity vs. quality seems to be more important to leadership in terms of resolving associate and client issues. Training is needed and it is not fair that associates are held to a high standard of resolving issues without even truly having all the tools and knowledge to do their jobs.


  8. Helpful (2)

    Chaos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Case Manager in Indianapolis, IN
    Current Employee - Disability Case Manager in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook

    Pros

    Believes in giving back to the community

    Cons

    A lot of departments do not promote from within. So, they train people to train people. The processes are so challenging that this method doesn't work. Period. Inability to transfetheo other department, although this is supposed to be one of the Pros of working there.

    Advice to Management

    Listen to your worker bees!


  9. A very nice team driven by weak management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Process Specialist II in Indianapolis, IN
    Current Employee - Business Process Specialist II in Indianapolis, IN
    Positive Outlook

    I have been working at Ascension Health Ministry Service Center full-time (Less than a year)

    Pros

    Amazing work-life balance Work from home opportunities

    Cons

    Upper management hates change Rock the boat and get reprimanded

    Advice to Management

    Learn to stand up against bad practices


  10. Growing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    The company has room for growth

    Cons

    Not much to say here.


  11. Helpful (1)

    Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Indianapolis, IN
    Current Employee - Analyst in Indianapolis, IN
    Recommends

    I have been working at Ascension Health Ministry Service Center full-time (More than a year)

    Pros

    good culture, good people and nice pay

    Cons

    politics, lack of management skills

    Advice to Management

    grow up



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