Ascensus

www.ascensus.com
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Ascensus Reviews

Updated February 23, 2015
Updated February 23, 2015
42 Reviews
2.4
42 Reviews
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Bob Guillocheau
28 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ascensus

    Pros

    I was a temp - great people to work for.

    Cons

    Pay and benefits are only average.. Poor 401k considering it's in the financial services industry

  2.  

    Underpaid

    • Work/Life Balance
    Current Employee - Trade Associate in Dresher, PA
    Current Employee - Trade Associate in Dresher, PA

    I have been working at Ascensus

    Pros

    Laid back work environment
    Flexible Hours
    PTO
    Remote once a week

    Cons

    Not paid well
    Managers are incompetent
    People matter is the first of their core values. However, they barely value their own people.

    Advice to ManagementAdvice

    Pay people appropriately and stop paying people who do literally nothing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Employer Services and Solutions - Account Executive to Sr. Account Manager = Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Dresher, PA
    Current Employee - Senior Account Executive in Dresher, PA

    I have been working at Ascensus full-time (more than 3 years)

    Pros

    Co-workers are generally great people and willing to help each other out.

    Cons

    Don't be fooled by expectations set your interview, the job description was only about 40% accurate. Departments do not communicate well and very little room for advancement.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good luck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installation Coordinator
    Current Employee - Installation Coordinator

    I have been working at Ascensus

    Pros

    Flexibility, lots of free lunches, work from home

    Cons

    Heavy work load, rude clients, managment makes decisions without consulting staff, management doesn't understand job duties

    Advice to ManagementAdvice

    Learn the job. Install plans

    Recommends
    Positive Outlook
  6.  

    Core values are a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in Dresher, PA
    Current Employee - Senior Account Manager in Dresher, PA

    I have been working at Ascensus

    Pros

    recent improvement in retirement benefits. Work from home opporunties though seldom

    Cons

    too much to mention, it's easier to say everything

    Advice to ManagementAdvice

    stop micro managing and setting unrealistic expectations

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Doesn't live up to their Core Values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative
    Current Employee - Client Service Representative

    I have been working at Ascensus full-time (more than 5 years)

    Pros

    Good amount of PTO with the option to purchase more. Flexible work schedule.

    Cons

    Management doesn't care about the well being of their staff. Some employees know more about the day to day than management. Management doesn't appreciate those who are true assets to the company, but instead they insult their good employees behind closed doors to other employees or managers. High turnover rate due to a ton of temps/contractors hired at the end of each year. Lack of quality investment in training new hires. Zero accountability is held towards employees & management doesn't take ownership of any issues as the leader of the group. Work area is not ergonomic, causing people to have neck back & shoulder issues. Employee opinions & ideas for a better work place & work flow doesn't matter. There is little to no opportunity to move up, and what opportunities there are is rigged by management prior to conducting interviews.

    Advice to ManagementAdvice

    Don't come up with "People Matter, Quality First, Integrity Always" as the core values if you're not going to be an example of this. Care more about your employees that are actual assets to the company instead of playing favorites with those who kiss up to you and aren't really an asset. Listen more to your employees. Stop hiring so many temps/contractors and invest in hiring more QUALIFIED permanent employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    I've worked for this company for 3+ yrs and I can't speak for other locations, but the Kansas City site is horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Kansas City, MO
    Current Employee - Client Service Representative in Kansas City, MO

    I have been working at Ascensus

    Pros

    The company as a whole does it's best to create good culture. I could tell that the company really cares about people. Lots of employee engagements, great PTO, they even have a way to purchase more PTO, great opportunity for personal development by providing lots of online self-paced learning courses. The CEO is awesome! Very genuine individual with a heart for the people.

    Cons

    The management is horrible between. KC and Newton locations. They are like cancers. They cause 97% of the problems here. They are lazy people who sit in their offices and gossip all day while putting the burden of their workloads on other employees. The moment something goes wrong, no one takes ownership and finds anyone they consider of lesser value to blame for their negligence.
    Absolutely no room for growth whatsoever but yet they feed the lies of growth to new hires and temps. There is no difference between some highly valuable seasoned employees pay than temporary employee pay. Beware you job description is "do whatever I tell you to do when I tell you to do it" oh, and it depends on their mood for that day. People do not matter in Kansas City and in Newton. HR, you can forget about it. Management buddy up with HR to stay in control of what's being said and reported and in most cases it cost you your job no matter who's to blame.

    Advice to ManagementAdvice

    In order to tackle the root of this problem the CEO needs to weed out most management and start new. Leadership trainings only hides the problem temporarily.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    The Good, Bad, and Ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Brainerd, MN
    Current Employee - Consultant in Brainerd, MN

    I have been working at Ascensus full-time (more than 10 years)

    Pros

    Generous PTO, reasonable benefit premiums, flexibility (depending on department), laid back work environment, training, many good people to work with, lots of corporate events (to try at creating corporate culture)

    Cons

    Monotonous work, takes a long time to train, lots of us vs. them mentality between departments and locations, poor management (in some departments...not all), poor pay particularly for Brainerd, MN associates, upper mgmt either doesn't know or ignores cross-department issues, 401k match could be better, stressful environments with little flexibility (not all departments), some departments/people/locations have work from home abilities but it's not universal

    Advice to ManagementAdvice

    Do not ignore turnover that has occurred. Several talented, knowledgeable people have left. Hard to replace good people. Still a lot of hostility between Brainerd and Middleton offices. Seems we're more reactive than proactive as a company. Work on life/work balances and work from home abilities. It should be more universal and get with the times (not some departments can some can't).

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Unprofessional Environment - No Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retirement Consultant in Dresher, PA
    Current Employee - Retirement Consultant in Dresher, PA

    I have been working at Ascensus full-time (more than a year)

    Pros

    Virtually none. I used to think they were generous with PTO time, but due to poor management decisions and severe under staffing, PTO requests are hard to get approved.

    Cons

    Too numerous to list, but overall this is a call center/processing center. Management leads by fear, intimidation, and with an iron fist. There is virtually no growth or opportunity with no raises, or bonuses. Management may buy a .50 pretzel occasionally, but overall hard work is not rewarded. Management blatantly discriminates and is a good old boy system with only incompetent favorites being groomed for advancement and managers will willingly turn a blind eye to the misdeeds of a favorite while punishing the true workers. It is very dysfunctional at Ascensus and the morale is very low and borders on chaos.

    Advice to ManagementAdvice

    Hire enough employees and treat employees like humans. Provide a living wage with opportunities for advancement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Was great back in the day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Newton, MA
    Current Employee - Customer Service Representative in Newton, MA

    I have been working at Ascensus full-time (more than 3 years)

    Pros

    PTO IS PLENTY, pretty flexible schedules. Employees are nice, made a lot of friends through the years. They will buy us lunch every now and then.

    Cons

    Upper management got to their position by doing things that should not be done.
    They don't train you.
    They have favorites.
    No minorities in higher positions.
    Management doesn't follow their own rules.
    No bonus
    No raise
    No cell phones allowed, they don't care if you have a family or not.
    Sometimes you have to work on xmas and weekends during the holiday season. Again, they don't care if you have a family or not.

    Advice to ManagementAdvice

    GET IT TOGETHER. Have some focus groups with other people so you can get some different ideas. Stop going out for three hour lunches every day and do some work.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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