Ascensus Reviews

Updated March 13, 2015
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2.2
43 Reviews
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Bob Guillocheau
28 Ratings

Employee Reviews

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  1. Call center that handles IRA, HSA, and ESA accounts from banks and credit unions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compliance Service Specialist in Middleton, WI
    Former Employee - Compliance Service Specialist in Middleton, WI

    I worked at Ascensus full-time (more than a year)

    Pros

    Stable company and give a lot of vacation time starting off.

    Cons

    Call center and during tax season you're taking a lot of calls.

    Advice to ManagementAdvice

    The pay needs to be higher to deal with the stress of the job.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Underpaid

    • Work/Life Balance
    Current Employee - Trade Associate in Dresher, PA
    Current Employee - Trade Associate in Dresher, PA

    I have been working at Ascensus

    Pros

    Laid back work environment
    Flexible Hours
    PTO
    Remote once a week

    Cons

    Not paid well
    Managers are incompetent
    People matter is the first of their core values. However, they barely value their own people.

    Advice to ManagementAdvice

    Pay people appropriately and stop paying people who do literally nothing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Chaotic Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retirement Consultant in Dresher, PA
    Current Employee - Retirement Consultant in Dresher, PA

    I have been working at Ascensus

    Pros

    PTO
    Work from home - once a week

    Cons

    Extremely Heavy Work Load - High Turnover
    Boring Call/Processing Center Job
    Low Pay
    No bonuses
    Pitiful retirement plan
    No Advancement Opportunities
    Disengaged and inexperienced management
    Extreme low morale that has become detrimental to the work process/success of the company
    Everything is by the numbers here. Everything!

    Advice to ManagementAdvice

    By being so understaffed and disorganized, Ascensus is losing business left and right.
    Evaluate your staff by promoting the people who actually work and are ethical instead of favorites.
    By allowing the majority of staff to sit around and text and cruise the web and then force the employees who work and do their work and have the numbers required in this company and then take on the extra work and burden of those who do not, an extremely detrimental work environment has been created.
    Get to really know your employees. Value the ones who truly have integrity. It takes more than a logo/marketing phrase.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Employer Services and Solutions - Account Executive to Sr. Account Manager = Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Dresher, PA
    Current Employee - Senior Account Executive in Dresher, PA

    I have been working at Ascensus full-time (more than 3 years)

    Pros

    Co-workers are generally great people and willing to help each other out.

    Cons

    Don't be fooled by expectations set your interview, the job description was only about 40% accurate. Departments do not communicate well and very little room for advancement.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ascensus

    Pros

    I was a temp - great people to work for.

    Cons

    Pay and benefits are only average.. Poor 401k considering it's in the financial services industry

  7. Core values are a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in Dresher, PA
    Current Employee - Senior Account Manager in Dresher, PA

    I have been working at Ascensus

    Pros

    recent improvement in retirement benefits. Work from home opporunties though seldom

    Cons

    too much to mention, it's easier to say everything

    Advice to ManagementAdvice

    stop micro managing and setting unrealistic expectations

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. Doesn't live up to their Core Values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative
    Current Employee - Client Service Representative

    I have been working at Ascensus full-time (more than 5 years)

    Pros

    Good amount of PTO with the option to purchase more. Flexible work schedule.

    Cons

    Management doesn't care about the well being of their staff. Some employees know more about the day to day than management. Management doesn't appreciate those who are true assets to the company, but instead they insult their good employees behind closed doors to other employees or managers. High turnover rate due to a ton of temps/contractors hired at the end of each year. Lack of quality investment in training new hires. Zero accountability is held towards employees & management doesn't take ownership of any issues as the leader of the group. Work area is not ergonomic, causing people to have neck back & shoulder issues. Employee opinions & ideas for a better work place & work flow doesn't matter. There is little to no opportunity to move up, and what opportunities there are is rigged by management prior to conducting interviews.

    Advice to ManagementAdvice

    Don't come up with "People Matter, Quality First, Integrity Always" as the core values if you're not going to be an example of this. Care more about your employees that are actual assets to the company instead of playing favorites with those who kiss up to you and aren't really an asset. Listen more to your employees. Stop hiring so many temps/contractors and invest in hiring more QUALIFIED permanent employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. I've worked for this company for 3+ yrs and I can't speak for other locations, but the Kansas City site is horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative in Kansas City, MO
    Current Employee - Client Service Representative in Kansas City, MO

    I have been working at Ascensus

    Pros

    The company as a whole does it's best to create good culture. I could tell that the company really cares about people. Lots of employee engagements, great PTO, they even have a way to purchase more PTO, great opportunity for personal development by providing lots of online self-paced learning courses. The CEO is awesome! Very genuine individual with a heart for the people.

    Cons

    The management is horrible between. KC and Newton locations. They are like cancers. They cause 97% of the problems here. They are lazy people who sit in their offices and gossip all day while putting the burden of their workloads on other employees. The moment something goes wrong, no one takes ownership and finds anyone they consider of lesser value to blame for their negligence.
    Absolutely no room for growth whatsoever but yet they feed the lies of growth to new hires and temps. There is no difference between some highly valuable seasoned employees pay than temporary employee pay. Beware you job description is "do whatever I tell you to do when I tell you to do it" oh, and it depends on their mood for that day. People do not matter in Kansas City and in Newton. HR, you can forget about it. Management buddy up with HR to stay in control of what's being said and reported and in most cases it cost you your job no matter who's to blame.

    Advice to ManagementAdvice

    In order to tackle the root of this problem the CEO needs to weed out most management and start new. Leadership trainings only hides the problem temporarily.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. Good luck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Installation Coordinator
    Current Employee - Installation Coordinator

    I have been working at Ascensus

    Pros

    Flexibility, lots of free lunches, work from home

    Cons

    Heavy work load, rude clients, managment makes decisions without consulting staff, management doesn't understand job duties

    Advice to ManagementAdvice

    Learn the job. Install plans

    Recommends
    Positive Outlook
  11. 1 person found this helpful

    The Good, Bad, and Ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Brainerd, MN
    Current Employee - Consultant in Brainerd, MN

    I have been working at Ascensus full-time (more than 10 years)

    Pros

    Generous PTO, reasonable benefit premiums, flexibility (depending on department), laid back work environment, training, many good people to work with, lots of corporate events (to try at creating corporate culture)

    Cons

    Monotonous work, takes a long time to train, lots of us vs. them mentality between departments and locations, poor management (in some departments...not all), poor pay particularly for Brainerd, MN associates, upper mgmt either doesn't know or ignores cross-department issues, 401k match could be better, stressful environments with little flexibility (not all departments), some departments/people/locations have work from home abilities but it's not universal

    Advice to ManagementAdvice

    Do not ignore turnover that has occurred. Several talented, knowledgeable people have left. Hard to replace good people. Still a lot of hostility between Brainerd and Middleton offices. Seems we're more reactive than proactive as a company. Work on life/work balances and work from home abilities. It should be more universal and get with the times (not some departments can some can't).

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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