Ascensus Reviews

Updated June 19, 2015
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2.3
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Bob Guillocheau
31 Ratings

47 Employee Reviews

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  1. Helpful (1)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Brainerd, MN
    Former Employee - Account Executive in Brainerd, MN

    I worked at Ascensus

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice people, great training opportunities

    Cons

    Schedule is not flexible, hard to move up.

    Advice to Management

    Try to loosen things up around the office, it's a very rigid place and could use a more laid back environment.


  2. Nice Atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ascensus

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly work environment, everyone willing to help.

    Cons

    Health benefits could be better.


  3. Helpful (3)

    Overall, a great experience, in particular, my first 6 years there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dresher, PA
    Former Employee - Anonymous Employee in Dresher, PA

    I worked at Ascensus (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good benefits, and generous vacation time. Mostly friendly people. I had the pleasure of working there for 16 years. Mostly all great memories. One of the last few companies that enable (and pay for) Softball, and other events like Christmas parties and Summer picnics.

    Cons

    My last 3 and a half years there went slowly down hill. It became obvious to me that there were nepotistic events for people who had no clue on how to do the job they got promoted to. I was laid off from a job there in which I excelled and even won an award. They have another building in Brainerd Minnesota, in which there is a major disconnect between their site, and the Dresher PA site. Instead of working in harmony, there was always more of a power struggle among the 2 sites, and thus more nepotism. I was laid off due to outsourcing after working there for 16 years. With all of that said, the saddest part for me was when I tried to stay in the company, I applied for a different job there. I passed the phone interview with no problem, then I passed the assessment test with no problem. HR told me that because of the answers given by me in the test, that I was exactly what they were looking for. So, I went in for the face to face interview, which seemed to go very well. In the closing of my interview, they told me that I would be contacted soon, either way. A week went by, and from my eagerness, I called HR back to follow up. The HR woman in Brainerd said I would be contacted shortly after I hung up with her, and that she was sending a message to the HR Director to contact me right away. Another week went by, and I was still not contacted, so I called back again. Again, she said I would be contacted shortly, and it never happened. I was not contacted by HR or the hiring Managers who I had the interview with. This was back in December, and it is now almost May. The company's main slogan is "People Matter". This was not displayed by anyone during this possible hiring process. I see that other people on this site went through the same exact thing that I did, which tells me there is definite disconnect between Human Resources and possible employees.

    Advice to Management

    Advice to Management and HR: If you really believe in the concept of "People Matter", then act on it, even if it's a potential employee. Don't just use it as a phrase to throw around.


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  5. Helpful (3)

    Heavy Workload/Little Job Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Service Consultant in Dresher, PA
    Current Employee - Retirement Service Consultant in Dresher, PA

    I have been working at Ascensus full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    PTO
    Work from Home - 1 day week.

    Cons

    Little Job Growth/Opportunities/Rampant Favoritism
    Managers who don't know how to manage and don't know how to lead or create a team.
    High Turnover
    Low Morale/Lack of team work
    Poor Training
    Rude Clients
    Low Pay /No bonuses/Incentives

    Advice to Management

    Develop real talent and people who actually have professional experience and actually work while at work. Nepotism and favorites don't work! A culture of distrust has been created.


  6. Helpful (4)

    Zero upward mobility, bad place if your looking to further your career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Newton, MA
    Current Employee - Client Service Representative in Newton, MA

    I have been working at Ascensus full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great co-workers, good place to learn about financial operations if you are first starting out in your career.

    Cons

    Very Minimal Upward Mobility, and low wages, lazy micro managing management staff. No bonus structure for client service division. Not a great place if you are looking for a great company to stick with for the long term.


  7. Call center that handles IRA, HSA, and ESA accounts from banks and credit unions.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Service Specialist in Middleton, WI
    Former Employee - Compliance Service Specialist in Middleton, WI

    I worked at Ascensus full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Stable company and give a lot of vacation time starting off.

    Cons

    Call center and during tax season you're taking a lot of calls.

    Advice to Management

    The pay needs to be higher to deal with the stress of the job.


  8. Helpful (3)

    Underpaid

    • Work/Life Balance
    Current Employee - Trade Associate in Dresher, PA
    Current Employee - Trade Associate in Dresher, PA

    I have been working at Ascensus

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Laid back work environment
    Flexible Hours
    PTO
    Remote once a week

    Cons

    Not paid well
    Managers are incompetent
    People matter is the first of their core values. However, they barely value their own people.

    Advice to Management

    Pay people appropriately and stop paying people who do literally nothing.


  9. Helpful (4)

    Chaotic Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Consultant in Dresher, PA
    Current Employee - Retirement Consultant in Dresher, PA

    I have been working at Ascensus

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    PTO
    Work from home - once a week

    Cons

    Extremely Heavy Work Load - High Turnover
    Boring Call/Processing Center Job
    Low Pay
    No bonuses
    Pitiful retirement plan
    No Advancement Opportunities
    Disengaged and inexperienced management
    Extreme low morale that has become detrimental to the work process/success of the company
    Everything is by the numbers here. Everything!

    Advice to Management

    By being so understaffed and disorganized, Ascensus is losing business left and right.
    Evaluate your staff by promoting the people who actually work and are ethical instead of favorites.
    By allowing the majority of staff to sit around and text and cruise the web and then force the employees who work and do their work and have the numbers required in this company and then take on the extra work and burden of those who do not, an extremely detrimental work environment has been created.
    Get to really know your employees. Value the ones who truly have integrity. It takes more than a logo/marketing phrase.


  10. Helpful (4)

    Employer Services and Solutions - Account Executive to Sr. Account Manager = Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Dresher, PA
    Current Employee - Senior Account Executive in Dresher, PA

    I have been working at Ascensus full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Co-workers are generally great people and willing to help each other out.

    Cons

    Don't be fooled by expectations set your interview, the job description was only about 40% accurate. Departments do not communicate well and very little room for advancement.


  11. Helpful (2)

    It was ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ascensus

    Pros

    I was a temp - great people to work for.

    Cons

    Pay and benefits are only average.. Poor 401k considering it's in the financial services industry



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