Ascensus Reviews

Updated August 26, 2015
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2.4
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Bob Guillocheau
33 Ratings

51 Employee Reviews

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  1. Helpful (1)

    Mixed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Ascensus full-time (More than 8 years)

    Pros

    Independence. Rewarding work. Great PTO. Flexible work hours. Work from home. Good if you're starting out in financial services.

    Cons

    No upward mobility. Contract based position. Mediocrity - over emphasis on process instead of outcomes. Favoritism. Unfair management practices with HR support. No minorities or women in higher positions. Rebranding with "Core Values" is a mask for the real issues.

    Advice to Management

    Wish you took your Core Values seriously.


  2. Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Kansas City, MO
    Current Employee - Client Service Representative in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Predictable workload, pleasant coworkers, willing to hire people who have been out of work as a temp, some diversity in lower level positions, excellent trainer at KC site, great work environment for introverts

    Cons

    Employee input not valued, management gives inappropriate and ineffective feedback, immediate managers get stuck implementing suspect HR/corporate policies, watch your paycheck

    Advice to Management

    Value the skills and abilities people bring to the company, see how and what they need to do to improve workflow, cross train more so there senior staff aren't overburdened, make sure temporary staff have access to all appropriate sites, listen more talk less, discuss with staff you position and duties so they know who to contact, take taxes out correctly, get HR person on site, give positive feedback at some point (only compliment from management was outside my department), and push back on HR for correct staffing levels and best practice labor relations. Appreciate position of "contract" w2 employee needs to take alternate job immediately to secure more stable work situation.


  3. Helpful (2)

    Good place to work when you are just starting out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Puts the focus and emphasis on putting the clients first and the company understands that the associates (employees) are people and not just workers

    Cons

    The 401k match could be better considering they manage and run plans focused on retirement. The pay could also be better.


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  5. Helpful (1)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Brainerd, MN
    Former Employee - Account Executive in Brainerd, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice people, great training opportunities

    Cons

    Schedule is not flexible, hard to move up.

    Advice to Management

    Try to loosen things up around the office, it's a very rigid place and could use a more laid back environment.


  6. not diverse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    Pros

    great PTO, okay 401k but flexible hours (come in late, leave late)

    Cons

    Not diverse at all!! clicks in the office


  7. Nice Atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly work environment, everyone willing to help.

    Cons

    Health benefits could be better.


  8. Helpful (1)

    Very Low Morale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retirement Consultant in Dresher, PA
    Former Employee - Retirement Consultant in Dresher, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ascensus full-time (More than 3 years)

    Pros

    Paid Time Off Pay Check Some work from home days

    Cons

    Call Center Environment/Processing Center High turnover Low Pay No Job Growth/Advancement Rampant Favoritism/Unfair Management Practices Disorganized and out of touch management. New policies and practices are poorly communicated and portrayed. Antiquated technology with poor support systems

    Advice to Management

    The lack of professionalism is rampant in the company. There is a reason the best and hardest workers leave.


  9. Helpful (6)

    Overall, a great experience, in particular, my first 6 years there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dresher, PA
    Former Employee - Anonymous Employee in Dresher, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Ascensus (More than 10 years)

    Pros

    Good benefits, and generous vacation time. Mostly friendly people. I had the pleasure of working there for 16 years. Mostly all great memories. One of the last few companies that enable (and pay for) Softball, and other events like Christmas parties and Summer picnics.

    Cons

    My last 3 and a half years there went slowly down hill. It became obvious to me that there were nepotistic events for people who had no clue on how to do the job they got promoted to. I was laid off from a job there in which I excelled and even won an award. They have another building in Brainerd Minnesota, in which there is a major disconnect between their site, and the Dresher PA site. Instead of working in harmony, there was always more of a power struggle among the 2 sites, and thus more nepotism. I was laid off due to outsourcing after working there for 16 years. With all of that said, the saddest part for me was when I tried to stay in the company, I applied for a different job there. I passed the phone interview with no problem, then I passed the assessment test with no problem. HR told me that because of the answers given by me in the test, that I was exactly what they were looking for. So, I went in for the face to face interview, which seemed to go very well. In the closing of my interview, they told me that I would be contacted soon, either way. A week went by, and from my eagerness, I called HR back to follow up. The HR woman in Brainerd said I would be contacted shortly after I hung up with her, and that she was sending a message to the HR Director to contact me right away. Another week went by, and I was still not contacted, so I called back again. Again, she said I would be contacted shortly, and it never happened. I was not contacted by HR or the hiring Managers who I had the interview with. This was back in December, and it is now almost May. The company's main slogan is "People Matter". This was not displayed by anyone during this possible hiring process. I see that other people on this site went through the same exact thing that I did, which tells me there is definite disconnect between Human Resources and possible employees.

    Advice to Management

    Advice to Management and HR: If you really believe in the concept of "People Matter", then act on it, even if it's a potential employee. Don't just use it as a phrase to throw around.


  10. Helpful (4)

    Heavy Workload/Little Job Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Service Consultant in Dresher, PA
    Current Employee - Retirement Service Consultant in Dresher, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ascensus full-time (More than 3 years)

    Pros

    PTO Work from Home - 1 day week.

    Cons

    Little Job Growth/Opportunities/Rampant Favoritism Managers who don't know how to manage and don't know how to lead or create a team. High Turnover Low Morale/Lack of team work Poor Training Rude Clients Low Pay /No bonuses/Incentives

    Advice to Management

    Develop real talent and people who actually have professional experience and actually work while at work. Nepotism and favorites don't work! A culture of distrust has been created.


  11. Helpful (5)

    Zero upward mobility, bad place if your looking to further your career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Newton, MA
    Current Employee - Client Service Representative in Newton, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Ascensus full-time (More than 3 years)

    Pros

    Great co-workers, good place to learn about financial operations if you are first starting out in your career.

    Cons

    Very Minimal Upward Mobility, and low wages, lazy micro managing management staff. No bonus structure for client service division. Not a great place if you are looking for a great company to stick with for the long term.



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