Ashford University Reviews

Updated July 5, 2015
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2.5
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Recommend to a friend
Approve of CEO
Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
139 Ratings

Pros
  • The company offers relatively good benefits (in 30 reviews)

  • Good pay for the amount of time put in (in 19 reviews)

Cons
  • It is a sales job regardless of how they spin verbiage (in 17 reviews)

  • High stress sweat shop with a feeling of no job security (in 12 reviews)

More Pros and Cons

356 Employee Reviews

Sort: Popular Rating Date
  1. Cleaning Company

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Clean/Supervisor in Atlanta, GA
    Former Employee - Clean/Supervisor in Atlanta, GA

    I worked at Ashford University (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoy cleaning,it good to know your work environment is clean and safe.

    Cons

    I just enjoy making sure ,that our area is clean for others.

    Advice to Management

    Ive been cleaning for over 10 years. I would like to know what are my chances of becoming your employer. Am a great working plus a single mom who just moved from Michigan.


  2. Admissions Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great team-environment, great pay and benefits

    Cons

    Too much moving around within and a hire-and-fire mentality

    Advice to Management

    Try to keep teams together longer. The constant shuffling of employees within the same division lead to a sense of non-cohesiveness.


  3. A Powerful Foot-in-the-Door Where You Will Learn a LOT and Sleep Very Little.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Counselor in Denver, CO
    Former Employee - Admissions Counselor in Denver, CO

    I worked at Ashford University full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Amazing education opportunities. Prepares you for ANY business roles. Great place to start off a career. Really fun colleagues and direct managers. Decent pay considering the industry standard. Very helpful peers if you seek their input and help. Very close culture within admissions. You are tasked with a BIG challenge, and everyone knows the struggles so they are ALWAYS eager to help how they can. Great opportunities to lead and influence culture if you're pro-active about it. You will learn more than you imagined possible if you want to. Work with hard-working people, slackers do NOT survive at Ashford. Highly intelligent peers, many are highly educated and the conversations are always engaging. Can be extremely rewarding, if you're passionate about education and empowering people to make a better life, you will have many chances to help people accomplish their dreams. Getting the emails saying a student graduated were worth the hard work it took to help them get there. Overall, it's a place to get started, to learn, and to grow, but probably not the place you'd retire from.

    Cons

    Whiplash change. Absolutely no transparency, and attempts to transparent communication are often misleading or sometimes outright false. Red-tape jungle when trying to accomplish tasks due to poor inter-departmental communication and resource sharing. Inconsistent everything from expectations, to culture. Health insurance plans are very confusing. Very demanding emotionally and time-wise (you will work long hours, and have several emotionally difficult conversations every day, or you will have no conversations and feel pressure that can be hard to see past.) Difficult to get coaching, you MUST be pro-active in your own development, if you need help, ask ask ask!

    Advice to Management

    Fix the inconsistent communication platforms and inconsistent resource sharing. Each department and level seem to have their own preference of how to communicate and where to store resources. If it were easier to find answers many of the job frustrations would melt away.


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  5. Associate Faculty

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University

    Pros

    Working from home is a plus; great support from Faculty Support and Development Associate; great course materials;good tech support, and friendly working environment

    Cons

    Some students are not serious about their coursework and enrollment seems to be open to anyone who will pay their tuition; contract teaching is based on student enrollment so there is no way to determine/forecast your schedule long term; long hours for expectations of associate faculty

    Advice to Management

    Increase enrollment standards for students


  6. Come if you want to be paid for six months

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay is decent and you meet some pretty cool people . Not all managers and incompetent so that makes the job easier.

    Cons

    The higher ups and managers are incapable of being in charger. You have kids a lot of butt to be there and don't be black!!!!

    Advice to Management

    Sad you guys have degrees and still can't figure how to be leaders.


  7. Helpful (3)

    Admissions Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You can potentially get your undergraduate or Masters Degree tuition free.

    Good people in the Admissions Role, can meet lots of people very quickly.

    Good starting benefits if you take advantage of them. 401k , Health, Sick, ext... but if you don't use it you don't have it!

    Great way to learn a new CRM system and understand your numbers / conversions; great tools for that.

    Can advance, from Admissions Counselor to Manager to Director or University Advisory.

    Company does a good job training its sales reps on and off the floor.

    You'll always have a story to vent to your significant other at the end of everyday.

    Continuous learning on the job.

    Cons

    Not a lot of job security, company has mass firings and hiring periods without warning.

    Micro Management to the fullest! You come back from your break 1 minute late its the end of the world for them, but it all depends on your manager. I had 5 since I started, they come and they go.

    Most admission people / employees are scared. Lots of changes all the time, sometimes for the good, mostly for the bad.

    You have to work their roughly 6* months before you can begin your degree, must be approved by both manager and director. Sometimes depending on your manager they do not approve it or take it away from you while you are in the program. Must be meeting "expectations" which is student enrollment but they will not say that becasue its a gray area... You can get stuck paying the tuition or if you get fired or leave the company you might not have finished your program.

    Lots of pressure from management and directors to be meeting numbers. There are no breaks even if you are exceeding expectations, the more they see you can produce the more they will try to get out of you.

    Many people are overweight, probably becasue of stress and micromanaging. We have a term its called the Ashford 15 lbs!

    Sometimes the managers and directors do not know how to implement the changes effectively and positively so there is always insecure employees and unnecessary business disruptions which is put on YOU.

    There is no commission, the harder you work no "real reward" unless you take advantage of the tuition free degree, people next to you might not be meeting numbers and the pressure gets put on you to carry their weight. You feel it from your managers or directors everyday.

    Company is for profit and they are definitely cutting or trying to make creative ways to cut costs / benefits for their employees. For example paying a lot less for manager position and university advisers than before. Increasing Health Care Costs, Paying new employees less, letting go of senior employees who make more without warning.

    Advice to Management

    Create a better culture, and stop micromanaging every aspect of the individual.

    No guilt trips on vacation or being sick.

    Pay teachers more, lower tuition of school.

    Better pay for advancement


  8. Helpful (1)

    Student Adviser

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University

    Pros

    young work force, lots of social events

    Cons

    poor management, lots of pressure to keep students enrolled that are not fit to be in school.


  9. Helpful (1)

    enrollment services advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Ashford University full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You will meet some of the most amazing people of your life. Whether it be the ones you work with or the students. No doubt this place is an amazing stepping stone to gain good experience and the pay is great.

    Cons

    They say they want students to graduate but they really don't care. At the end of the day we all have numbers to meet. It is a sales position. Even if you are producing you could still be on the chopping block at any moment. You will meet employees who have worked here for years and are still frightened they could be next. Students who are enrolled here are pushed to enroll and often drop out after the first course. Those students are the ones who should have never been enrolled in the first place. Because it is a sales job again your management will push you (if not do it themselves) to enroll that student.

    Advice to Management

    Learn to actually manage. You can give all the criticism in the world yet the micro managing thing does not motivate anyone. Learn to retain your employees and maybe they would perform better.


  10. Helpful (1)

    Assessment Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Competitive salary and benefits, friendly people

    Cons

    High turn over, repetitive job responsibility

    Advice to Management

    Provide incentives for employees to develop and grow


  11. Decent Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Clinton, IA
    Current Employee - Anonymous Employee in Clinton, IA

    I have been working at Ashford University (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours especially during the summer, great working environment, professional development opportunities.

    Cons

    Too many changes with upper management and lack of communication from mother company in California. Not a lot of room for advancement on Campus.

    Advice to Management

    Be prepared to adapt quickly to many changes that take place around you and in the organization.



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