Ashford University

www.ashford.edu
Profile Unclaimed

Ashford University Reviews

Updated March 5, 2015
Updated March 5, 2015
338 Reviews
2.5
338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
131 Ratings

Review Highlights

Pros
  • The company offers relatively good benefits (in 30 reviews)

  • Good pay for the amount of time put in (in 19 reviews)


Cons
  • It is a sales job regardless of how they spin verbiage (in 17 reviews)

  • Senior Management is very reactive and any type of job security is non-existent (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Unreasonable Demands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Adjunct Instructor in San Diego, CA
    Former Employee - Online Adjunct Instructor in San Diego, CA

    I worked at Ashford University

    Pros

    In the past, courses were assigned regularly and sometime two per month.

    Cons

    New policies required 100% responses to discussions, weekly hour long meetings with a faculty mentor and required participation in course development.

    Advice to ManagementAdvice

    Full time time faculty are compensated for their time. Adjunct faculty make about 10,000 per yer but are required to work about 45 hours a week under the new policies. Management should stop ignoring faculty and respond to emails.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    eye opening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than a year)

    Pros

    big company, not to state the obvious.. potential to become great. Truly has some gifted people working for them. Most overlooked and underestimated but loyal and hard working. Above all they remain committed day after day and this I truly find remarkable.

    Cons

    training is overall better and continues to move in the right direction. the transition to real life scenarios and life on the "infamous" floor are an entirely different story. There's a post-high school atmosphere going on, almost like this weird segregation between teacher's pets, outcasts, etc.. it's a coping strategy to deal with the soul crushing monotony and pressure this company's culture has its employees leashed to, and a short one at that. The double standards and hypocrisy to pretend that the bottom line is not truly what drives the "M" from the well known "maps", really just stands for MONEY is MOTIVATION, thats the motive not changing lives, unless they're referring to their employees' life, then by all means the acronym is spot on

    Advice to ManagementAdvice

    If remember what it was like to do the job people under your supervision do, that's great. But if that's all you can offer, memories with no plans with at least 1 course of action (even if its really small) to address things that impact your team, things THAT MATTER! i.e. your teams' progress, their moral, whether or not they feel valued by you, their leader (who cares if the company does or not) if you can't do this please keep your memories; they offer no hope, they only instill more desperation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Worst place I worked for.
    You have to make 400 calls a day, non stop with managers yelling at you all the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University

    Pros

    the pay is decent and you get health benefits.

    Cons

    you have to scam poor people to sign up for a degree they wont use.
    managers treat you so bad.
    you have to work saturday although they say its optional its a lie.

    Advice to ManagementAdvice

    Get a heart and stop scamming people tp make money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Great People; Draconian employee relations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in San Diego, CA
    Former Employee - Program Manager in San Diego, CA

    I worked at Ashford University full-time (more than 3 years)

    Pros

    The people who work at Ashford are great individuals; a wonderful and supportive environment from peers and direct supervisors

    Cons

    Unilateral management decisions that include mass layoffs without warning or direct supervisor involvement; using crude performance evaluations to inform the layoffs.

    Advice to ManagementAdvice

    If you are middle management, find work elsewhere. If you are 11th floor management, recognize that employees are specialized assets rather than commodities. Quick layoffs communicate to the top performers to find work elsewhere and the only ones who remain are those who are good enough to not get fired but not good enough to easily find other work.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    High-pressure sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor
    Former Employee - Admissions Counselor

    I worked at Ashford University

    Pros

    - good salary
    - friendly co-workers

    Cons

    - high-pressure sales job that is not advertised as a sales job
    - misleading approach to how higher education works
    - poor standards for qualifying students (their approach is if they passed high school and can pay, who cares)

    Advice to ManagementAdvice

    Focus less on straight enrollment numbers with less sales approach

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Pros

    Can meet nice people. Decent salary

    Cons

    Everything. Management doesn't care for the students at all and many don't even have their own bachelors degree which is shocking.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Online Adjunct Faculty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Online Adjunct Instructor
    Current Contractor - Online Adjunct Instructor

    I have been working at Ashford University as a contractor

    Pros

    Pros: flexible work hours; university teaching experience; a few bright, motivated students

    Cons

    Cons: mostly unmotivated students; large classes; long hours; increasing workloads without increase in compensation; class assignments unrelated to performance

    Advice to ManagementAdvice

    Initially, I enjoyed teaching at Ashford. It offered me the opportunity to set my own hours, gain valuable teaching experience, and assist those students who are serious about their educational future to reach their full potential. Though, it soon became apparent that the university is focused on one thing, and one thing only: Profit!! They are merely concerned about enrollment numbers and student retention, making sure that anyone is admitted (regardless of aptitude or writing ability) and that enough students can make it through each class.

    Faculty workload increases steadily while pay does not! In fact, the expectations for faculty workload increased the contracted weekly hours from eight to twelve hours without change in compensation. There is a gross disconnect between pay and workload. When I first started at Ashford, I was able to teach two or three classes at the same time, which is no longer possible. Class assignments are unrelated to individual performance and effort; they are assigned on a "first come, first serve" basis. The administration neither appreciates the faculty nor acknowledges their performance and efforts, no matter how much professors care about their students or what they teach.

    There is no positive employee atmosphere, no opportunity to connect with other faculty or university staff. The only communication occurs at 'online faculty forums' that always center on either the increase of workloads, change in policies, or some 'improvement' to increase student success, which are redundant and irrelevant.

    Advice: Focus more on quality than quantity!

    Doesn't Recommend
    Neutral Outlook
  9. 2 people found this helpful  

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Pros

    Reasonable pay and health benefits.

    Cons

    It is a sales job. Don't let them fool you.

    Advice to ManagementAdvice

    Care about student success. Stop running it like a used care dealership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Worst Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Faculty
    Current Employee - Adjunct Faculty

    I have been working at Ashford University

    Pros

    The instructional specialists maintained a positive attitude.

    Cons

    After being employed as an adjunct faculty member for six years no one bothered to disclose to me that they were no longer renewing my contract this past November. When I finally spoke with a representative they said they reached out to me which was a complete lie. I sent proof of all communications and never heard back again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Horrible place to work if you're faculty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Professor
    Current Employee - Assistant Professor

    I have been working at Ashford University

    Pros

    direct deposit every 2 weeks

    Cons

    Anyone with a pulse can enroll, then you're expected to pass them whether they can do the work or not. For-profit mentality--enrollment and retention, academic rigor be damned. In a year or two Ashford will be just another diploma mill along with Phoenix, because their grad students can't even read or write.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Ashford University Photos

Cubicle life

+ Add Photo

Work at Ashford University? Share Your Experiences

Ashford University

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.