Ashford University

www.ashford.edu

Ashford University Reviews

Updated January 28, 2015
Updated January 28, 2015
326 Reviews
2.5
326 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
126 Ratings

Review Highlights

Pros
  • The company offers relatively good benefits (in 30 reviews)

  • Good pay for the amount of time put in (in 19 reviews)


Cons
  • It is a sales job regardless of how they spin verbiage (in 17 reviews)

  • Senior Management is very reactive and any type of job security is non-existent (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University

    Pros

    Getting to interact with different types of students

    Cons

    More sales than admissions. I had no idea i'd be cold calling "leads"

    Advice to ManagementAdvice

    Be more open about the details of the job during the before and during the hiring process.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Undergraduate Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in Denver, CO
    Former Employee - Admissions Counselor in Denver, CO

    I worked at Ashford University full-time (more than a year)

    Pros

    Co-workers who I am still friends with, Somewhat "regular hours" (although Sat OT sometimes expected), 401k (vests after 4 years) & benefits, and location on 16th street in downtown Denver. Pay was average.

    Cons

    Saw dozens of friends laid off when I was not, management is not knowledgeable, less about helping students more about enrollment #'s, Ashford has a hard time competing w/ other online programs and accreditation was compromised making enrollments more difficult towards the end of my time w/ the company.

    Advice to ManagementAdvice

    Provide more lateral opportunities for advancement/pay. Be honest in interview that #'s are your priority, because they are. Find a way to restructure University to ensure your students succeed, it'll help them and lower your attrition rates among employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    High-pressure sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor
    Former Employee - Admissions Counselor

    I worked at Ashford University

    Pros

    - good salary
    - friendly co-workers

    Cons

    - high-pressure sales job that is not advertised as a sales job
    - misleading approach to how higher education works
    - poor standards for qualifying students (their approach is if they passed high school and can pay, who cares)

    Advice to ManagementAdvice

    Focus less on straight enrollment numbers with less sales approach

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great job yesterday, but what have you done for me today?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University

    Pros

    High energy, a competitive environment, celebration for your accomplishments and achievements, and opportunity to grow to management based on your performance.

    Cons

    Stressful environment, management is never satisfied, high turnover, inconsistent, cold calling people who requested information years ago, and possibility you won't be working tomorrow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    No longer interesed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    Gain new skill set, a lot of work to keep you busy

    Cons

    No room for growth and pay raises are incredibly low

    Advice to ManagementAdvice

    The turn around rate is surprisingly low but more and more employees are not happy.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Pros

    Can meet nice people. Decent salary

    Cons

    Everything. Management doesn't care for the students at all and many don't even have their own bachelors degree which is shocking.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Online Adjunct Faculty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Adjunct Instructor
    Current Employee - Online Adjunct Instructor

    I have been working at Ashford University as a contractor

    Pros

    Pros: flexible work hours; university teaching experience; a few bright, motivated students

    Cons

    Cons: mostly unmotivated students; large classes; long hours; increasing workloads without increase in compensation; class assignments unrelated to performance

    Advice to ManagementAdvice

    Initially, I enjoyed teaching at Ashford. It offered me the opportunity to set my own hours, gain valuable teaching experience, and assist those students who are serious about their educational future to reach their full potential. Though, it soon became apparent that the university is focused on one thing, and one thing only: Profit!! They are merely concerned about enrollment numbers and student retention, making sure that anyone is admitted (regardless of aptitude or writing ability) and that enough students can make it through each class.

    Faculty workload increases steadily while pay does not! In fact, the expectations for faculty workload increased the contracted weekly hours from eight to twelve hours without change in compensation. There is a gross disconnect between pay and workload. When I first started at Ashford, I was able to teach two or three classes at the same time, which is no longer possible. Class assignments are unrelated to individual performance and effort; they are assigned on a "first come, first serve" basis. The administration neither appreciates the faculty nor acknowledges their performance and efforts, no matter how much professors care about their students or what they teach.

    There is no positive employee atmosphere, no opportunity to connect with other faculty or university staff. The only communication occurs at 'online faculty forums' that always center on either the increase of workloads, change in policies, or some 'improvement' to increase student success, which are redundant and irrelevant.

    Advice: Focus more on quality than quantity!

    Doesn't Recommend
    Neutral Outlook
  9.  

    Great for recent college graduates, who just need corporate experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in Poway, CA
    Former Employee - Admissions Counselor in Poway, CA

    I worked at Ashford University full-time (more than 3 years)

    Pros

    Wonderful co-workers, great pay, decent benefits, and occasional free food and SWAG.

    Cons

    High pressure position; numbers oriented. Favoritism. Motto: the only constant is change.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Pros

    Reasonable pay and health benefits.

    Cons

    It is a sales job. Don't let them fool you.

    Advice to ManagementAdvice

    Care about student success. Stop running it like a used care dealership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Student Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Pros

    Atmosphere, colleagues, ability to make a differnece

    Cons

    management, business ethics, wrong to students

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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