Ashford University

  www.ashford.edu
  www.ashford.edu

Ashford University Reviews

Updated November 11, 2014
Updated November 11, 2014
304 Reviews
2.5
304 Reviews
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Recommend to a friend
Approve of CEO
Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
113 Ratings

Review Highlights

Pros
  • The company offers relatively good benefits (in 29 reviews)

  • Good pay for the amount of time put in (in 19 reviews)


Cons
  • It is a sales job regardless of how they spin verbiage (in 16 reviews)

  • Senior Management is very reactive and any type of job security is non-existent (in 12 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time (more than an year)

    Pros

    The people you work with on your team are probably the only good thing about being at Ashford. They're generally all great and helpful people.

    Cons

    They are strictly numbers oriented with no consideration for the actual students you're enrolling. They don't care if the person is mentally unfit to be a student or has the IQ of a toddler, they just want their money from people you sign-up. The place will tell you different when you first begin working there and while you're in training but don't be fooled, if you're not producing enough students (regardless of how many qualified people you talk to) you'll soon be fired. The people we enroll often have no business even thinking about school. They are simply there to get a student loan check.

    Advice to ManagementAdvice

    Quit the charade and tell it like it is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Ask a lot of questions

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University

    Pros

    Benefits were pretty good for the position

    Cons

    Too many to list here.

    Advice to ManagementAdvice

    Hire experienced management rather than cheap inexperienced people

  3. 3 people found this helpful  

    I just started, but wow, is this place not ethical!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Advisor in San Diego, CA
    Current Employee - Enrollment Advisor in San Diego, CA

    I have been working at Ashford University full-time (less than an year)

    Pros

    Some really fun people to work with.

    Cons

    So far I've been told this is an old, reputable University in Iowa that wanted to start making it easier for people to obtain a good degree, but turns out, this company bought the location in Iowa not long ago by a guy and investors that used to work for another online college degree company. They only bought the cheap Iowa location to give them credibility and to make is easier to get accreditation.
    No matter what they tell me, it’s a sales job and you are asked to really push people to get sign up for classes, not because of some honorable reason that will help people, but because it's profitable for the company.
    This so called school isn’t respected and in fact there are many legal infractions against this company and there are people on the good side of education that want to close diploma mills down and this is the quintessential diploma mill.
    The environment is rows and rows of little cubical with people making hundreds of calls in a day to sell a worthless degree. They sign innocent people who don’t know they are taking classes from a company that won’t help their career.

    Advice to ManagementAdvice

    Shut it down! You are a literally stealing the spirit of hope and effort from innocent people in order to profit!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Could not stand sitting in a cubicle making 150+ calls a day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in Denver, CO
    Former Employee - Admissions Counselor in Denver, CO

    I worked at Ashford University full-time (less than an year)

    Pros

    Pay is pretty good for a recent college grad. Employees are very fun to work with... all in the same age group (recently just graduated college). Great location in downtown Denver. Many restaurants and bars to go to after work.

    Cons

    Everything. Management is awful. They will treat you like a child. Even if you exceed, you are still getting paid the same amount as everyone else. This is a sales job, it needs to be commission-based. Managers are all micro-mangers, you even have to let them know when you are going to the bathroom. You have to work here for about 4-5 years to even be considered a promotion or raise. Be prepared to make about 150+ calls a day until you finally find a potential student and beg them to come to our school and soon find out that they will drop out within weeks.

    Advice to ManagementAdvice

    Stop the micro-managing. Stop the high school drama. There is so much jealousy and fighting between teams, it is so ridiculous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Went through some rough patches, trying to make positive changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    Overall the leadership is trying to place student success and learning as a top priority. We have some great leaders, we have received WASC accreditation, and we have policies and practices in place to continue to make positive improvements overall.

    Cons

    Politics has always been a bit of an issue. For the last few years certain departments feel they are always fighting for resources in order to do their job well. Not much room for additional opportunities at this time. Again, leadership is aware of many of these issues or concerns and are listening to their employees and care about making changes to improve culture and productivity.

    Advice to ManagementAdvice

    Keep listening to your employees and let us know you are listening by responding will solutions.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Interesting corporate structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - University Advisor in San Diego, CA
    Former Employee - University Advisor in San Diego, CA

    I worked at Ashford University full-time (less than an year)

    Pros

    Benefits are good. Work environment is bright and cheery. Great people working there. It is primarily a 30 something culture. Has the feel of a college campus. Great job for fist time out of college. Good pay. Very fast paced environment.

    Cons

    Training does not give a clear picture of what the job really is. High end phone sweat shop.

    Advice to ManagementAdvice

    Management all sounds like a cookie cutter rehearsal. They have been trained to state corporate designed responses. All sound like robots. The majority of managers have limited people skills. But in that type of environment, best to have sheep managing sheep.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - University Advisor in San Diego, CA
    Current Employee - University Advisor in San Diego, CA

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    I have been working for Ashford for almost 5 years and find it is a great place to work if you avoid getting too caught up with other people's negativity. It is hard to stay away from as this company has a high turnover rate however, if you do, you might find that you really enjoy your co-workers and your position.

    Cons

    It can be a hard type of environment to get used to for someone coming from a different industry.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Thought I had a promising future there...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Diego, CA
    Current Employee - Manager in San Diego, CA

    I have been working at Ashford University full-time (more than 5 years)

    Pros

    I loved what I did, I loved the people I worked with, and the tuition benefits were great!

    Cons

    Lack of communication between departments, management, and executive leadership led to lots of wasted time on failed initiatives and often created more work instead of streamlining processes for employees to make their days more productive and less stressful. Absolutely no job security, even if you are a good performer and show commitment and dedication to the organization. Employees are constantly in fear that they will get laid off and they are constantly pushed to perform to unrealistic expectations. While they offer generous vacation benefits, taking time off leaves you so far behind and stressed out that you either a) don't take vacation, b) work while on your vacation c) take vacation and then get inn trouble when you return because you can't catch up quickly from the amount of work that piled up while you were out. Guess which option I went with? I will give you a hint...it wasn't C.

    Advice to ManagementAdvice

    Better communication! Promotions should be based on abilities, not popularity and after-hours social events. I have seen many good employees get laid off just because they didn't party, while people who grossly violate policies and ethics are given promotions and incentives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    It was Sales dressed up like education, but some skills were transferable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than an year)

    Pros

    If you're looking to get a sales job and hit things like calls per day and make a calling strategy this is simply that. There are benefits for those who can get past the selling school to people who get afford it aspect. The people tend to be good because everyone is in the same boat and as long as you're not looking for personal fulfillment you could earn a paycheck and get paid holidays off.

    Cons

    You are a number. If the school ever loses it's accreditation or if it isn't profitable it will close. I worked there during an accreditation scare and a lot of people jumped ship. The managers are generally promoted if they are good sales people, which doesn't always make for good managers. It can be stressful if you are behind, but if you can stay under the radar and produce they'll leave you along. If you don't produce, your number is up.

    Advice to ManagementAdvice

    Cultivate better leadership as opposed to encouraging micromanagement. This advice won't get taken because the company is looking for a profit, but I'm long past my anger over working here.

    Neutral Outlook
    Disapproves of CEO
  11.  

    Great pay, great benefits including TR, but NO GROWTH.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time (more than an year)

    Pros

    Ashford University has a great mission of serving the under served in educational goals. The benefits as an employee was great and some of the coworkers were so much fun. You grow professionally there and challenge yourself in ways no other job will. I came in with extensive sales, communication, counseling and management experience so I didn't experience problems like others.

    Cons

    Highly-stressful, cold-calling environment and if you have a bad manager, good luck!. Departments lack integration and communication. Not enough student and financial advisors so admissions takes on double the work. Though I wasn't a victim of one and was on a top team, many people face lay offs and if you don't come with great communication skills and quick thinking, you won't survive. it takes a certain individual to stay there. They don't appreciate long-term loyal and qualified employees. I would have stayed if I got moved up in the positions but that did not happen for reasons I will say are "favoritism" or "personal."

    Advice to ManagementAdvice

    You lose too many wonderful and loyal employees who just need more appreciation and higher pay. Though you added new positions with higher pay, it is rarely seen that people get that promotion and a "slap to the face" when you hire someone externally for it. Managers need a lot of education as they lack leadership and new strategies.

    Doesn't Recommend

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