Ashford University Reviews

Updated July 4, 2015
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355 Employee Reviews

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  1. not a good job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    pay is decent and there is health benefits, a cafeteria to get food and lots of young people who work here

    Cons

    managers are really harsh, its a sales job not a university, they force you to enroll students who can't afford it just to make money and then the students fails and is left with a 20,000 loan while having no job..its very sad..i would never go back to here. best decision to leave here i love my current job, a kind boss, good hours, good pay and kindhearted philosophy is serving people.

    Advice to Management

    stop being so harsh, don't push sales when students are not going to be retained, stop having morning "yell" sessions, let employees relax and make 300 plus calls a day...just chill out


  2. Helpful (1)

    have worked for 5 years here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Ashford University full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The only good thing here are the co-workers

    Cons

    Where do I start. This place is ran with such carelessness. They do not care about their employees at all, and seem to want you to be unhappy. They continually instill fear in their employees. I think people stay at this place because they end up meeting great co workers here, but this place is similar to The Hunger Games. Managers, Directors, and DVP's are some of the most uneducated people I have met. Most of these people earned their degrees at Ashford University. All upper management feels an odd sense of entitlement and our promotions are handle by an unorganized department in which you will never see/meet and they handle everything. Quite silly, I am sure under all of this their are hamsters spinning a wheel somewhere keeping this place going.

    Advice to Management

    Take advice, it is apparent by our stock none of you know what you are doing. Take your blinders off, you were promoted inside a company that has no idea how to be a proper company. I can go on forever, this place used to be a great place to work.


  3. Helpful (1)

    Poor Talent Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Counselor in Oceanside, CA
    Former Employee - Admissions Counselor in Oceanside, CA

    I worked at Ashford University (More than a year)

    Pros

    Decent pay, ample overtime if you want it.

    Cons

    It's a call center at best, reminded me of the Boiler Room. They can't push numbers as far as enrollments but do so while speaking in phrases such as "How many lives did you change today?" They label the position as an Enrollment Advisor, but it's a sales job.

    Advice to Management

    Actually TRY to help students. Use your employees in ways that they are suited for, not a one-size-fits-all approach.


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  5. Helpful (1)

    University Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - University Advisor in San Diego, CA
    Former Employee - University Advisor in San Diego, CA

    I worked at Ashford University full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Amazing pay.
    The food in the cafeteria wasn't bad. I recommend the grilled cheese with bacon.

    Cons

    The University Advisors there seemed to be all about enrolling any student that came across their desks, regardless of it would be in that student's best interest. I knew one of my students would run out of financial aid money at least a year before she would be able to graduate, and I was forced to enroll her without telling her about her situation. With these tactics, Ashford was one of the schools that gave the industry a horrible reputation.
    The high pressure to meet numbers was clearly evident by how UAs constantly manipulated the system to steal students away from other UAs or lower reps.
    Long hours, but you could not get overtime unless the extra hours you were putting in were pre-approved. This led to a lot of work being done off the clock.

    Advice to Management

    There is value in retention of good current students over constantly trying to enroll more and more unqualified new ones.
    Treat your people and your students the way you in your ivory tower offices on a distant, access-restricted floor treat yourselves.


  6. Helpful (1)

    Great money, terrible management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Clinton, IA
    Former Employee - Anonymous Employee in Clinton, IA

    I worked at Ashford University (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits, pay, atmosphere, and co-workers.

    Cons

    Management is production based and do not care about how employees are treated

    Advice to Management

    Take less money for yourself and invest it into the school.


  7. Helpful (1)

    Admissions Retention Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    benefits, gym, cafeteria, mon-fri set schedule, OT opportunities

    Cons

    always doing mass layoffs and you never feel safe or comfortable

    Advice to Management

    some are good, some are not, but they all try


  8. Helpful (1)

    Admissions Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University full-time

    Approves of CEO
    Approves of CEO

    Pros

    Great training ground for sales, fast-paced fun environment, fun people to work with, learn something new everyday

    Cons

    Upward mobility takes some time


  9. good learning platform

    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Ashford University full-time (More than a year)

    Pros

    relaxed. room to move up or lateral and learn different areas.

    Cons

    a lot of re-org. Micro management


  10. Many opportunities for personal development.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very positive work environment with great educational benefits. Much acknowledgement for achievements.

    Cons

    Have to be able to handle stress with a smile.

    Advice to Management

    In trainings, teach by example. Most managers do but not all managers do.


  11. Helpful (1)

    Student Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Ashford University full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There is a lot of flexibility with your schedule. If you have an appointment or a family, this department will work with you and let you take off the time needed.

    Cons

    Awful communication and constant fear of the next layoff. They used to offer a great benefit plan, but that has been cut drastically. Also, management does not know how to manage. The employees usually know more than management.



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