Ashford University

  www.ashford.edu
  www.ashford.edu

Ashford University Reviews

Updated October 18, 2014
Updated October 18, 2014
295 Reviews
2.5
295 Reviews
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Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
109 Ratings

Review Highlights

Pros
  • The company offers relatively good benefits (in 29 reviews)

  • Good pay for the amount of time put in (in 19 reviews)


Cons
  • It is a sales job regardless of how they spin verbiage (in 16 reviews)

  • Senior Management is very reactive and any type of job security is non-existent (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Thought I had a promising future there...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in San Diego, CA
    Current Employee - Manager in San Diego, CA

    I have been working at Ashford University full-time (more than 5 years)

    Pros

    I loved what I did, I loved the people I worked with, and the tuition benefits were great!

    Cons

    Lack of communication between departments, management, and executive leadership led to lots of wasted time on failed initiatives and often created more work instead of streamlining processes for employees to make their days more productive and less stressful. Absolutely no job security, even if you are a good performer and show commitment and dedication to the organization. Employees are constantly in fear that they will get laid off and they are constantly pushed to perform to unrealistic expectations. While they offer generous vacation benefits, taking time off leaves you so far behind and stressed out that you either a) don't take vacation, b) work while on your vacation c) take vacation and then get inn trouble when you return because you can't catch up quickly from the amount of work that piled up while you were out. Guess which option I went with? I will give you a hint...it wasn't C.

    Advice to ManagementAdvice

    Better communication! Promotions should be based on abilities, not popularity and after-hours social events. I have seen many good employees get laid off just because they didn't party, while people who grossly violate policies and ethics are given promotions and incentives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great pay, great benefits including TR, but NO GROWTH.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time (more than an year)

    Pros

    Ashford University has a great mission of serving the under served in educational goals. The benefits as an employee was great and some of the coworkers were so much fun. You grow professionally there and challenge yourself in ways no other job will. I came in with extensive sales, communication, counseling and management experience so I didn't experience problems like others.

    Cons

    Highly-stressful, cold-calling environment and if you have a bad manager, good luck!. Departments lack integration and communication. Not enough student and financial advisors so admissions takes on double the work. Though I wasn't a victim of one and was on a top team, many people face lay offs and if you don't come with great communication skills and quick thinking, you won't survive. it takes a certain individual to stay there. They don't appreciate long-term loyal and qualified employees. I would have stayed if I got moved up in the positions but that did not happen for reasons I will say are "favoritism" or "personal."

    Advice to ManagementAdvice

    You lose too many wonderful and loyal employees who just need more appreciation and higher pay. Though you added new positions with higher pay, it is rarely seen that people get that promotion and a "slap to the face" when you hire someone externally for it. Managers need a lot of education as they lack leadership and new strategies.

    Doesn't Recommend
  3.  

    great for recent graduates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Admissions in San Diego, CA
    Former Employee - Admissions in San Diego, CA

    I worked at Ashford University full-time (more than 5 years)

    Pros

    great benefits and salary is good

    Cons

    upper management has no idea how promote from within- all politics

    Advice to ManagementAdvice

    take time to know and understand your staff strengths and weakness and coach for success

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Admissions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than 3 years)

    Pros

    Downtown location was a plus.

    Cons

    They make you feel like a number and not a person. I was once told that they were managing on a curve, the bottom 15% would be fired... I was told, just don't be in that bottom... and you'll be fine.

    Advice to ManagementAdvice

    Cal it what it is.. Broiler room.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Super micro managed, not trusted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Advisor in San Diego, CA
    Former Employee - Enrollment Advisor in San Diego, CA

    I worked at Ashford University full-time (less than an year)

    Pros

    Glorified telemarketer . Nothing good about this job, everyone is miserable and if they aren't then they are using energy to pretend it's great. Co-workers and I Contemplated slashing my tire at lunch plenty of times to not have to return to work. I quit cold shoulder no job lined up - good for the soul. It's a paycheck and that's it. You meet cool people who can in turn help you find a new job. Work on Saturdays.

    Cons

    Everything!! Managers sit at your desk while you work. Greedy CEO. Steer clear.

    Advice to ManagementAdvice

    Trust your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Worst job I've ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than 3 years)

    Pros

    Good breakfast burritos in the cafeteria. I stuck it out for over 3 years and that's the best I can come up with.

    Cons

    What isn't a con? Where do I start? Just don't put yourself though it!

    Advice to ManagementAdvice

    Look deep inside and reexamine your morals. You know you're not "changing lives". It's quite the opposite

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    2nd worst job ever next to a chicken plant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than 5 years)

    Pros

    Good benefits and pay; comfortable work environment

    Cons

    Horrible leadership! Executives are not in touch with the feelings on the floor. Management is via intimidation to elicit results. Favoritism determines who gets the best resources or growth opportunities. It's a culture of deceit and fear for losing one's job. NOT A CAREER OPPORTUNITY! No loyalty to good employees; if you don't buy into the politics or question the handling of student success you won't last long. It's not about the student's success as preached but the bottom $$!

    Advice to ManagementAdvice

    Revamp both management and executive teams.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Operations Lead in San Diego, CA
    Current Employee - Financial Services Operations Lead in San Diego, CA

    I have been working at Ashford University full-time (more than 5 years)

    Pros

    Benefits (Tuition fully paid for, there are "decent" medical benefits, convenience.

    Cons

    Constant fear of layoffs, lawsuits, job loss and DOE reviews. Restrictions on growth.

    Advice to ManagementAdvice

    Do not force employees to sign documents asking them to "waive" their raises for 6 months in the event of a promotion. Understand that employees are people and not numbers as you used to.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good pay and benefits, hard to stick around.

    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (less than an year)

    Pros

    Your experience really depends on your manager. Mine was great. They have changed their on-boarding process significantly in order to better prepare new hires for the job. Extremely difficult but rewarding at times.

    Cons

    Difficult job. High pressure sales environment. If you and your manager don't click, it's absolutely miserable from what I've seen. Even if you do get along great, not meeting the numbers puts a lot of pressure on everyone associated with you.

    Advice to ManagementAdvice

    There's not much to change because the job is difficult with or without pressure from upper management.

  11. 1 person found this helpful  

    Adjuncts-This is what you get when they no longer want your services....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Adjunct Instructor in San Diego, CA
    Former Employee - Online Adjunct Instructor in San Diego, CA

    I worked at Ashford University as a contractor (more than an year)

    Pros

    There aren't any that I can think of.

    Cons

    You get this sent when they can you for whatever reason:

    As stated in your contract, you were hired to teach a 5 week course and upon completion of that course, your employment automatically terminated.

    Please be advised that we are no longer in need of your services. Thank you for your service to AU. Sincerely, XXX

    Taught there for over 2 years. Sometimes multiple courses at the very last minute to be a "team player" and to help out. Never received my 6 course pay bump. Seriously, for new or experienced instructors, only take a job here if you really are not interested in having academic freedom and teaching. They will micromanage everything and terminate you whenever they want to. It is easier for them to bring in the next herd than actually work with or try to improve existing staff. You have been warned.

    Advice to ManagementAdvice

    You should be ashamed that you lie to students that their degrees are worthwhile.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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