Ashford University

www.ashford.edu
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Employee Reviews

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  1.  

    Good company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    Friendly staff and great employee culture

    Cons

    No a lot of upward mobility for promotions.

    Advice to ManagementAdvice

    Promote from within for management positions

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great to bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - University Advisor in San Diego, CA
    Former Employee - University Advisor in San Diego, CA

    I worked at Ashford University full-time (more than 5 years)

    Pros

    Great people to work with

    Cons

    Cut backs made the job stressful.

    Advice to ManagementAdvice

    Do not limit resources and raise expectations. This creates a toxic work environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    bad management

    Current Employee - Admissions Counselor in Denver, CO
    Current Employee - Admissions Counselor in Denver, CO

    I have been working at Ashford University full-time (more than a year)

    Pros

    Met some great employees, everyone is around the same age. OK pay for just getting out of college.

    Cons

    Horrible micro-management. Very salesy job. not really a counseling job. 150+ cold calls a day.

    Advice to ManagementAdvice

    Stop micro-managing!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Exciting, fast-growth environment, but ethically questionable business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ashford University full-time

    Pros

    Opportunities for advancement existed for employees with brains willing to put in extra effort and buy into the mission. Good benefits. Good if you like a challenging, high-pressure, fast-changing environment.

    Cons

    It's half university, half aggressive business. Or more like one quarter university and three quarters aggressive business. Nothing wrong with an aggressive business per se, but Ashford aggressively enrolls people in college who have no business being in college, who probably wouldn't be in college if a telemarketer hadn't talked them into it. Then it gets them signed up for government loans, and that money becomes Ashford's revenue. The problem? People who don't belong in college don't finish college. But they wind up in debt just the same.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Too much rollover hiring, not enough training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than a year)

    Pros

    The pay was great, $18.75 per hour. That's the only thing great about this company.

    Cons

    Every three months they hire new edu-telemarketers. That's all this job is. Your telemarketing, making calls on internet leads for people who expressed interest or accidentally clicked on a college ad. As a recruiter, you are sharing that lead with other online schools. Highly competitive and the leads are really bad. You end up calling the same person ten times per day.

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Fires Talent Because Something is Wrong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor in San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time (more than 3 years)

    Pros

    This work place is full of people with incredible personalities and identities. You won't survive here unless you have that. That being said -some of the best relationships I've had were from this place. People are interesting and fun. Compensation is competitive and benefits are good. There is a gym and cafeteria on location. As long as you can enroll and retain the students you are good.

    Cons

    As long as you can enroll and retain students you are good. The problem with this sentence is that it is very hard to not stay on the roller coaster. Meaning, you will do well you will be busy enrolling but once you spend time with your current students your prospecting time goes down and you stop enrolling. It's seriously a viscous circle. Very talented people get fired all of time here. I like to say Ashford has hired and fired half of San Diego. They'll get it right one day.

    Advice to ManagementAdvice

    Roller Coaster: The admission counselor or UA position is really 3 positions in one. You will be a "Prospector"-calling 150-300+ people looking for warm leads while taking notes in the CRM and following up with people you said you would call back throughout the day. You will be a "Closer" walking those warm leads through the application and getting all of the necessary documents to be prepped and qualified for enrollment. And lastly, you will be their support in their first couple classes ((2-5 week classes) 70 days or if you count the introductory class add 2 additional weeks), helping them solve computer issues, internet issues, maintain interest until they can get financial aid, resetting passwords, making sure they pass with a 70% or better answering questions about financial aid (even though we are supposed to be stone cold steve austin- telling them sorry can't talk about financial aid but you can try calling your FSA that you can never get a hold of). If one of these is out of whack your whole month for students can be a nightmare. Which brings me to ask- Have you ever tried separating these roles? I'm sure you guys have talked about this but it just seems like a problem since most people go through this there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in Denver, CO
    Former Employee - Admissions Counselor in Denver, CO

    I worked at Ashford University full-time (less than a year)

    Pros

    The pay and location are pretty decent. The quality of people they hire is pretty spectacular as well. Beyond those qualities, there is nothing.

    Cons

    Everything else. Unrealistic expectations. The quotas you are expected to meet are ridiculous. You are constantly told how you are going to lose your job. The job sucks the life out of very good people.

    Advice to ManagementAdvice

    What does it matter? It's a for profit university--the scum of the scum.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Initially Ashford University was a great company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in San Diego, CA
    Former Employee - Director in San Diego, CA

    I worked at Ashford University full-time (more than 5 years)

    Pros

    During the growth period (2008 - 2012) the company had quite a few opportunities for career advancement for those who showed initiative and leadership capabilities. Just like most large corporations the department(s) you work in and Manager you work for will determine if you enjoy your job or not. I have to say that I enjoyed each Manager that I worked for and department that I worked in.

    The direction of Ashford University definitely changed for the positive after Dr. Pattenaude became President / CEO. He is an inspirational person who leads you to believe in the University mission. Students & employees should be happy that Dr. P is at the helm of Ashford University.

    Cons

    Unfortunately, the reality of Ashford University for the past couple years:

    - increased govt. scrutiny & competition in for profit higher education industry causing a stressful work environment and constant fear of losing accreditation and potentially being shut down
    - year over year reduction in student enrollments causing layoffs
    - productive employees (Management & Staff) with quarterly / annual review scores of 4+ out of 5 being laid off due to budget cuts

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    The life of a student advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Advisor in San Diego, CA
    Current Employee - Student Advisor in San Diego, CA

    I have been working at Ashford University full-time (more than a year)

    Pros

    Good pay, decent insurance options, and a good level of autonomy. I can come in almost any hour in the morning I want as long as I work my 8 hours and leave before 6pm. I work on my own pace and learn which tasks are a priority to complete. Coaching and counseling students feel rewarding. They allow quite a bit of overtime. The feeling of helping a student through their journey to graduate is great too. I saw a couple of my students at their graduation and it made it all worth it.

    Cons

    The people I work with are incredible, and the managers are pretty cool people too. I feel frustrated with the more business-minded leaders push high expectations on the advisors that I feel like a sales person trying to keep students in.

    Advice to ManagementAdvice

    The leadership has improved significantly. My advise to managers is to never forget your student advising days, but also remember that the expectations were different then and the new expectations are harsher than when they were in my position.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    You gotta give them what you get paid for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor in San Diego, CA
    Former Employee - Admissions Counselor in San Diego, CA

    I worked at Ashford University full-time (more than 3 years)

    Pros

    The pay and company benefits are really great. Also, depending on your manager you can have a great work environment.

    Cons

    High turnover rate, change is constant, no loyalty to employee

    Advice to ManagementAdvice

    Don't drink the Kool-Aid!

    Recommends
    Negative Outlook
    Approves of CEO

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