Ashford University Reviews

Updated August 27, 2014
Updated August 27, 2014
284 Reviews

2.5
284 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ashford University President Richard L. Pattenaude
Richard L. Pattenaude
100 Ratings

Review Highlights

Pros
  • The company offers relatively good benefits (in 26 reviews)

  • Pay and benefits-good enough to sustain you while you actively seek different employment (in 9 reviews)


Cons
  • It is a sales job regardless of how they spin verbiage (in 15 reviews)

  • Of those, more than 100 were Admissions Counselors (in 14 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Admissions Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor  in  Denver, CO
    Former Employee - Admissions Counselor in Denver, CO

    I worked at Ashford University full-time for more than a year

    Pros

    -Nice location.
    -Meet great people.
    -Decent benefits

    Cons

    -Don't let them fool you, this is a high pressure telemarketing job.
    -Highly unethical company. CEO voted one of the greediest in America. High student fees with a very low percentage of that money actually going towards education.
    -In spite of what you are told, there are quotas you are expected to meet. The catch is they are not allowed to tell you what the quota is, so you have to guess and hope you meet it.
    -No incentives
    -I was encouraged to lie to prospective students on multiple occasions to try to get them to enroll.
    -I once got called into a meeting with two managers and a director to discuss my posture and they way I sat at my desk. They wanted me to "look" more engaged as I talked on the phone.
    -I had 10 bosses. All telling me to do things differently, all getting upset if I didn't do it their way, all looking over my shoulder constantly to monitor every minute of my day.

    Advice to ManagementAdvice

    Give your employees some space and trust they know how to do their job. Treating adults like children creates poor moral and decreases productivity and employee satisfaction.

    Place employees in positions that match their skill set. It makes no sense to force employees to prove themselves in a position that is a poor match for their skills in order to get into a position that does match their skills. It's poor utilization of the skills of your employees and leads to a higher turnover rate than is necessary.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Worst Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Counselor
    Former Employee - Admissions Counselor

    I worked at Ashford University full-time for less than a year

    Pros

    Lots of overtime (whether you want it or not).

    Cons

    The overall atmosphere, very high pressured sales but they get mad if you refer to your position as such

    Advice to ManagementAdvice

    Treat your employees like people

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Learning Technology Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Learning Technology Specialist  in  San Diego, CA
    Current Employee - Learning Technology Specialist in San Diego, CA

    I have been working at Ashford University full-time for more than a year

    Pros

    Managers really cared about their team for the most part. During hard times, managers would have team meetings to help keep moral moving, however most of these great managers ended up leaving.

    Cons

    Low pay, nearly 30% below market value. Layoffs occur twice in 6 months, and was volunteer leave or random selection if not enough people left. The CEO was voted Bloomberg's greediest man in the USA.

    Advice to ManagementAdvice

    Is it a school or a business. if its a school, give us the benefits we deserve. If its a business, give us the salary we deserve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Do it only for the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University

    Pros

    Good benefits, free Master's degree, steady paycheck. Co-workers were pretty awesome as well.

    Cons

    Where shall I begin? With all the accreditation issues, cliquey work environment and mediocre managers at best,it was tough to stomach coming to work some days. What kept me going were the few great students, a steady paycheck, as well as a free advanced degree.

    Advice to ManagementAdvice

    Get some qualified people,not just your buddies that may not know the day of the week.

    No opinion of CEO
  6.  

    Ashford University not recommended

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Advisor  in  San Diego, CA
    Former Employee - Financial Services Advisor in San Diego, CA

    I worked at Ashford University full-time for more than a year

    Pros

    Decent pay. Good location. Decent benefits.

    Cons

    Upper management is very unorganized and lacks communication skills. Company changes direction continually without considering all pro's and con's and are very rarely prepared for serious issues, the company is very re-active instead of proactive. Management seems far too young and provide very little effort in helping people learn, grow, or advance. Lack of training is also a serious issue.

    Advice to ManagementAdvice

    Hire your managers based on experience and skill instead of hiring friends. Communicate clearly with your entire staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    I started in 2008...things were good. That experience started to go downhill in 2011. Unrealistic expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Student Advisor
    Former Employee - Lead Student Advisor

    I worked at Ashford University full-time for more than 5 years

    Pros

    Helping students through their educational journeys.

    Cons

    Too many changes that aren't well executed that cause miscommunications and additional, unnecessary work for employees.

    Advice to ManagementAdvice

    Get your s*** together BPI.

    Doesn't Recommend
    Negative Outlook
  8.  

    Admissions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ashford University

    Pros

    Great benefits, good pay, front line staff are amazing

    Cons

    Senior Management is very reactive and any type of job security is non-existent.

    Advice to ManagementAdvice

    N/A

    Disapproves of CEO
  9. 1 person found this helpful  

    Faculty

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - Online Adjunct Instructor
    Current Employee - Online Adjunct Instructor

    I have been working at Ashford University as a contractor for more than a year

    Pros

    Great structure and professional leadership.

    Cons

    none at this time.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    A good stepping-stone/entry-level position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Counselor  in  San Diego, CA
    Current Employee - Admissions Counselor in San Diego, CA

    I have been working at Ashford University full-time for less than a year

    Pros

    Good pay, good benefits, positive/fun environment.

    Cons

    High-pressure, no job security, sales tactics.

    Advice to ManagementAdvice

    Be positive and enthusiastic with your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Challenging and gratifying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Services Coordinator  in  San Diego, CA
    Former Employee - Student Services Coordinator in San Diego, CA

    I worked at Ashford University full-time for more than 3 years

    Pros

    Great community, solid education, fast paced, student driven

    Cons

    Management culture, constant tuition increases,

    Advice to ManagementAdvice

    Be more willing to give credit where credit is due, better salaries

    Recommends
    Positive Outlook
    Approves of CEO

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