Aspect Software Reviews

Updated March 11, 2015
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3.6
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Recommend to a friend
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Aspect Software CEO Stewart Bloom
Stewart Bloom
8 Ratings

Pros
  • It was a great work/life balance working there unlike other places that say that have that culture (in 17 reviews)

  • Great people to work with at the bottom level and nice looking office (in 12 reviews)

Cons
  • HR is unable do anything (or is ignored) in response to unprofessional and/or hostile behavior by senior management (in 17 reviews)

  • Zero consideration of work-life balance (in 9 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Helpful (1)

    Great place to work and getting better!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Chelmsford, MA
    Current Employee - Senior Director in Chelmsford, MA

    I have been working at Aspect Software full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great flexibility
    Managers are strong and getting better with development
    Lots of learning, plenty of room for growth in the org
    CEO that gets it, finally!!!!

    Cons

    Long hours
    Not a lot of work life balance
    Some legacy staff that need to move on as they haven't adapted to the New Aspect

    Advice to Management

    Keep doing what you are, it's working!


  2. A 2000 member company with a start-up mentality!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Chelmsford, MA
    Current Employee - Senior Manager in Chelmsford, MA

    I have been working at Aspect Software

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. Recent culture driven by senior leadership is built on employee empowerment and continuous learning.
    2. Innovation is at the core, and everyone is encouraged to try new things and meet new challenges.
    3. Management interaction with team members is about "conversations" instead of "performance reviews", focusing on the individual's aspirations and goals.

    Cons

    The extensive acquisition and merger activity during the past two years as well as the overall transformation of the company yields a Portfolio Management challenge.

    Advice to Management

    Keep pushing the new company culture, core values, and the fun and exciting vision. It is incredibly refreshing to have left a previous company where the standard was to hear "it is what it is", and instead be part of a company that encourages change and improvement and wants every single member of the team to be part of that relationship revolution.


  3. Helpful (3)

    IT Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Professional in Chelmsford, MA
    Former Employee - IT Professional in Chelmsford, MA

    I worked at Aspect Software full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Aspect Software used to be a wonderful place to work. Lots of motivated people doing great work.

    Cons

    Aspect is now a shell of what it used to be at one time.
    Over the last two years it has been heartbreaking to see dedicated, longterm employees laid off as their jobs were outsourced to India.

    Advice to Management

    Change is good, but too much change to a company can destroy it.


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  5. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSM in Chelmsford, MA
    Former Employee - CSM in Chelmsford, MA

    I worked at Aspect Software full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nimble company with loads of talent across the workforce. Management structure is very efficient and the product offering is extremely solid and diverse. Work-life balance is moderate to good and several opportunities exist to work remotely

    Cons

    The company has undergone recent M&A activity and the solution offering feels a bit segmented. Engineering will correct this over time, but the situation causes sales staff to be creative with how information is presented to customers

    Advice to Management

    Develop a comprehensive solution


  6. Great and very talented people to work with.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Software Engineer in Chelmsford, MA
    Former Employee - Principal Software Engineer in Chelmsford, MA

    I worked at Aspect Software full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Company had good compensation and benefits until recently due to several acquisitions. Job levels have been lowered in order to compensate new employees less for the same amount of work.

    Cons

    Re-org almost every six months for the last few years,. A lot of jobs are outsourced and you never know when your job will be outsourced.

    Advice to Management

    Consider suggestions from personnel other than the executive team. Some have great ideas that will actually help keep the company afloat.


  7. Helpful (6)

    Textbook example of workplace misery

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chelmsford, MA
    Former Employee - Anonymous Employee in Chelmsford, MA

    I worked at Aspect Software full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some smart and talented people at the peer level. Co-workers at the peer level are good to collaborate with.

    Cons

    Aspect is by far the worst company I have ever worked for many reasons:

    -Hostile work environment - management has shown unprofessional behavior including screaming, swearing, and throwing things.

    -Your job will constantly be threatened due to constantly changing requirements. Things such as being on call 24/7, working 50/60 hours a week, and always answering your phone/email late at night will not be mentioned until after the fact.

    -Zero consideration of work-life balance. Expect your job to be threatened even if you have to deal with family emergencies.

    -Lack of direction - no one can tell you what the direction of aspect is. Ask 10 people and you will get 10 answers. There is confusion between management at the senior and executive levels.

    -The only thing that matters is speed at aspect. Forget about doing things properly, if it wasn't done yesterday then you aren't doing your job properly. No matter how bad the idea or implementation is, you are expected to push it out the door and wipe your hands of a project.

    -Your opinions will not matter. Even if you are the expert in a certain area, management will micromanage you every step of the way and dismiss your opinions.

    -There is zero thought into best practices, procedures or even using proper tools at aspect. Working at Aspect is analogous to driving a car from point A to point B, only that the car has flat tires, is out of gas, and needs a new engine. No matter how many times you mention all the problems with the car, the answer will always be the same: drive faster.

    -HR is unable do anything (or is ignored) in response to unprofessional and/or hostile behavior by senior management.

    -Promotions and raises are virtually impossible at Aspect. Inside word is that you have a better chance of quitting and being rehired at Aspect if you are looking for a promotion or raise.

    -Layoffs are happening at a rate of 1-2x a year.

    These are only a few of the reasons that entire teams quit at Aspect. For those looking at Aspect, it is simply not worth considering.

    Advice to Management

    Accept the fact that good employees are leaving the company in numbers and that it is a problem. Remove senior management and the toxic workplace they have built.


  8. Helpful (2)

    Good place to work if you can tolerate the anxiety of re-orgs, and layoffs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Engineer in Chelmsford, MA
    Current Employee - Senior Technical Support Engineer in Chelmsford, MA

    I have been working at Aspect Software full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    decent salary, room to learn, great people!

    Cons

    lots of re-orgs and revolving doors.

    Advice to Management

    things are not all about the cost savings, we are losing tremendous talent, focus on removing the dead weight not those who are needed.


  9. Helpful (2)

    Short Sighted, M&A Oriented

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Chelmsford, MA
    Former Employee - Software Engineer in Chelmsford, MA

    I worked at Aspect Software full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In the past there have been many opportunities to engage in new technology and work hard in a very challenging and fast paced environment.

    Cons

    Things are ever changing organizationally, lacking a clear roadmap and discipline to stick to a vision and do what it takes to execute to plan. When projects are felt to be near enough to completion to be able to get some kind of product release out the door there are layoffs, and the quality of the software suffers accordingly. This issue is the essence of the problem at Aspect, and why the loss of customers is occuring, and likely will continue to do so.

     As a software company the people are the life blood of the company, but the Golden Gate owners have no loyalty or gratitude towards the employees. It is very difficult to move forward with your career as the company keeps employees pigeon holed and prefers to hire new people from outside of the company. The current executive team, in place now for 18 months is tightly linked to the private owners of the company who remain the same - hence there really is no change fundamentally in how Aspect is managed in spite of the marketing and sloganeering saying otherwise. The focus of pursuing growth is on merger/acquisitions of other companies which seem to be distressed and undervalued. The successful integration of the products from the M&As is hit or miss, without any tangible positive impact on the bottom line.

    To be honest, I am happy to no longer be with this company.

    Advice to Management

    To grow the company organically requires an investment in the people already here. There are some very talented people here still in spite of the chronic cycles of layoffs, who have worked hard time and again to produce product in shorter time frames. It is important to stick to a development effort all the way to completion, with adequate testing and the willingness to pay what it takes to make it happen. Step up to paying what it takes. More satellite offices near the homes of executives may not be the wisest use of resources, the executives need to spend more time where the real work is being done, and be willing to roll up their sleeves and actively participate.


  10. Helpful (2)

    More Workload, No Raises, No Promotions, No Recognition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - I T in Chelmsford, MA
    Current Employee - I T in Chelmsford, MA

    I have been working at Aspect Software full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co-workers, well, at least the ones that are still there

    Cons

    Too many cons, never-ending lay-offs. low pay, no raises (except for Execs), workload constantly increases. Management is clueless and just wants to blame others. Most jobs are moving to India.

    Advice to Management

    Invest in the employee base more rather than outsourcing everything to India


  11. Helpful (6)

    Trying hard, but may be too late.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chelmsford, MA
    Current Employee - Anonymous Employee in Chelmsford, MA

    I have been working at Aspect Software full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some departments seem to work very well. Environment is clean & modern.

    Cons

    Lots of staff defections at the mid level as well as individual contributors. Not many people seem happy. Many people looking for opportunities elsewhere. Lots of positive talk from c-level and director level parroting. Lots of fluff talk and lipstick on the pig. Seems like writing is on the wall.

    Advice to Management

    Get out of your own way.



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