Aspect Software Reviews

Pros

Industry leading solutions, good culture of team spirit and information sharing.
used to have a great product management teams who actively engaged with Frontline to get feedback

Cons

no initiatives to keep the skilled and experienced employees, too much leadership changes, market focus, investment to research and development

Pros

A lot of talented and motivated people. There is a great work/life balance as well as opportunity to build skills in very in-demand technology areas.

Cons

Plenty of folks with a legacy mentality - executive management included. Internal systems are antiquated and nearly all business processes are burdensome.

Advice to Senior Management

Support the innovators and stop listening to the people that have been dragging the company down for years. Don't ask questions if you don't want to hear the answers.

Pros

Good work life balance, good colleagues

Cons

HR is non -existent.Senior management needs to make the products more stable in the field.
Recognise people who have put in the actual efforts.

Advice to Senior Management

Senior management needs to understand the various issues at a various places.Cannot treat one center in country A and another center in Country B with same policies.

Pros

Working conditions are not bad. Legacy systems are better than the new stuff coming out.

Cons

UIP needs lots of improvement.
Senior management needs to be replaced.
Communication is below standard.
The company has this stupid program (Great Place to Work) which is really cornball.
I haven't had a raise in years (unlike senior management) or any bonus in years (unlike senior management).

Advice to Senior Management

Get out of the way. I'm surprised that Golden Gate Capital hasn't shaken up the executive staff. Not exactly sure how it all runs, but with new people at the top, things could only improve.

Don't think advice can really help - they have all the answers:)

Pros

Nearly everyone is extremely hardworking

Cons

The team seems to have tunnel vision and is not reevaluating current hail Mary strategy. Fresh ideas and perhaps people need to be brought in.

Advice to Senior Management

Evaluate a different strategy and take a fresh look at the market. Where will call centers be in ten years.

Pros

Good benefits. Above-average workers and relaxed, positive corporate culture overall. A good environment for learning real-world business applications. If you are young and/or ambitious, you will thrive here... for a while.

Cons

Aspect pays only lip service to rewarding performance and caring about its employees. This has been demonstrated in some painful lessons over the last few years involving mass layoffs and salary cuts. Communications from upper management are not to be trusted, whether the subject matter is our ever-shifting corporate strategy or our future as individual employees.

Management has demonstrated an inability to be honest with its employees regarding our prospects for sharing in the company's success. And the chances of such a success appear to be diminishing, given the low morale of the workforce and management's lack of a convincing plan to grow the company in the face of global economic contraction.

Advice to Senior Management

You cannot buy employee loyalty by introducing programs such as "culture of respect" and "great place to work" while deliberately acting to reduce our economic well being and confidence in the future. Consider stepping down and hiring leaders who know how to motivate employees effectively.

Pros

Great colleagues ,Fair compensation, good benefits

Cons

Poor leadership.
Information silos.
Poor communication from management.
Fear / Blame culture.
Lack of career developement, very little training.
Always take drastic actions without much thought and then realise the pitfalls when things start going wrong.

Advice to Senior Management

Let someone manage the company who is capable of leading from the front, who encourages a good company culture and who thinks out of the box. The executive board as it currently stands should be ashamed of themselves for the culture which they have created. Forming the "GPTW" committee is not quite good enough !

Pros

Good pay, benefits, location and office space.

Cons

Close minded, disrespectful, abusive environment.

Advice to Senior Management

Listen, learn & accept your weaknesses and work on them, like the rest of us.

Listen, learn & acknowlege your employees. Each employee brings something to the table - take advantage (not for granted) your employees strengths and create an environment where both the organization and the individual can grow and prosper from that.

Pros

Good benefits, competitive salary, growth opportunities. Latest tools and technologies. Strong management with good understanding of delivery, priorities and responsibilities. Flexible workplace.

Cons

Multiple acquisitions had lead to distributed teams with a lot of legacy software. Teams are not encouraged to collaborate at the technical level. Very little travel even when it is needed for collaboration.

Advice to Senior Management

Make individual contributors more involved in product development decisions and foster team effort beyond defect resolutions. Encourage design reviews and new technology upgrade to the legacy products.

Pros

The pay and benefits were very good. This is an effective recruiting tool.

Cons

Once on-board with a fabulous salary and benefits, the picture quickly darkens:

The management team in my office was one of the poorest I have ever worked with. Their behavior bordered on abusive. It was expected that we were on call even on weekends. We were expected to be available while on vacation as well. Management humiliated team members.
There were almost never any resources available to complete work, or the resource you were working with moved on to other projects with no time to fix errors. With respect to design, there was almost no creative elegance to the work produced.
People were rewarded on the numbers of hours they worked not on the actual work quality.
Company policies were not client friendly.
Consider other options before working at Aspect.

Advice to Senior Management

If senior management has to look to a website for advice from former employees, they are in worse shape then they realize.