Aspect Software

  www.aspect.com
  www.aspect.com

Aspect Software Reviews

Updated December 16, 2014
Updated December 16, 2014
181 Reviews
2.7
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aspect Software CEO Stewart Bloom
Stewart Bloom
61 Ratings

Review Highlights

Pros
  • It was a great work/life balance working there unlike other places that say that have that culture (in 17 reviews)

  • Great people working at the customer level, they care about the customers (in 12 reviews)


Cons
  • No Vision from Senior Management , Lack of Aggression when it comes to Sales & bring New Customers (in 17 reviews)

  • With all of the changes and challenges it is extremely difficult to have a good work-life balance (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendly, relaxed place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aspect Software full-time

    Pros

    Environment is laid back and employees are treated well. Challenging and rewarding. You basically get out of it what you put into it at the end of the day.

    Cons

    Layoffs are often common. The company overall is making strides but the strides feel slower and smaller to employees than they are perceived by management.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    We will go Private, Plan and Grow

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aspect Software

    Pros

    They devised and planned a Strategy

    Cons

    They didn't Grow from the strategy

    Advice to ManagementAdvice

    Nice Maintenance Cash Cow, please keep it healthy

  3.  

    Disconnected with reality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in San Jose, CA
    Former Employee - Sales in San Jose, CA

    I worked at Aspect Software full-time (more than an year)

    Pros

    Management says that they really want to help everyone achieve their goals and rally around you when you have a deal to sell. They are great cheer leaders.

    Cons

    When the rubber hits the road, there are too many shiny objects distracting leaders from following through on commitments. The support was horrible. The follow through was non-existent. I was not proud to represent Aspect.

    Advice to ManagementAdvice

    Own up and follow through.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Company going through growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aspect Software full-time (more than 5 years)

    Pros

    New CEO seems like an energetic guy. He speaks well and makes an effort to communicate to the employees.

    Cons

    Efforts to off-shore many of the operations functions are disruptive and layoffs among US support staff are common. Sales team lacks leadership and direction. Cuts to Field Service team have been brutal and may hamper Company's ability to meet service obligations. "Out with the old and in with the new" attitude undervalues experience and in-depth knowledge of long term employees.

    Advice to ManagementAdvice

    Post jobs and allow internal candidates to apply. Don't ignore the talent within the Company. Stop off-shoring jobs.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Good company with a lot of talented people at Aspect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aspect Software full-time (more than 10 years)

    Pros

    The company has a lot of talented and smart people. The executive management has done a great job of changing the culture to a "let's make it happen" environment versus "us against them". Tremendous focus on doing what's best for the customer which has always been an Aspect edge over the competition.

    Cons

    With all of the changes and challenges it is extremely difficult to have a good work-life balance. Employee stock options are tough to get and you only get to keep them "if you can keep your job until Aspect goes public" regardless of your number of years. That tends to make you feel it doesn't matter what you do today unless you happen to be employed when Aspect goes public.

    Advice to ManagementAdvice

    Work-life balance needs help. Review stock option policies. Keep up the good changes.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    My experience at Aspect was less than stellar.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Aspect Software full-time (more than an year)

    Pros

    They have some great product to sell and some "idea" people who are phenomenal. Unfortunately those people were few and far between.

    Cons

    The VC group was challenging leadership and the senior management was scrambling to meet the challenges. I think the CEO had the right ideas but his direct reports could not be trusted!! (maybe true for CEO too, not sure) As a result, they changed worker bees regularly once they squeezed out of them what they wanted. They let people go regularly - I think it was a way to pass blame if they did not deliver what the VC group wanted. Problem is senior management was not capable of articulating what it wanted. I think there are some highly qualified people there but if at first pass you did not deliver, there was no second chance even if it was not your fault. I delivered EXACTLY what was asked for (even though I had no training on the products!) and when they realized there was a bigger problem, then I was fired and became the scapegoat even though I could have delivered the right thing if asked. VERY questionable management practices!! Very much played favorites there. So if you take a job there, go in with your eyes open. Watch your back as they can not be trusted.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Department in Lombard, IL
    Former Employee - Sales Department in Lombard, IL

    I worked at Aspect Software full-time (more than 10 years)

    Pros

    Good hours, good benefits, reasonable pay.
    Some politics unfortunately.

    Cons

    Equipment not up to standards

    Advice to ManagementAdvice

    Some tactics by upper management not thought out thoroughly

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    IT Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Professional in Chelmsford, MA
    Former Employee - IT Professional in Chelmsford, MA

    I worked at Aspect Software full-time (more than 8 years)

    Pros

    Aspect Software used to be a wonderful place to work. Lots of motivated people doing great work.

    Cons

    Aspect is now a shell of what it used to be at one time.
    Over the last two years it has been heartbreaking to see dedicated, longterm employees laid off as their jobs were outsourced to India.

    Advice to ManagementAdvice

    Change is good, but too much change to a company can destroy it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great Turnaround Story

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aspect Software full-time (more than an year)

    Pros

    Reinvigorated product roadmap and move from Premise Software to Cloud provides for new opportunities. Cloud business is growing rapidly. Growth of products through acquisition, partnering and increases in R&D investments.

    Cons

    Hard charging environment. If you like to win, it works.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM in Chelmsford, MA
    Former Employee - CSM in Chelmsford, MA

    I worked at Aspect Software full-time (more than 5 years)

    Pros

    Nimble company with loads of talent across the workforce. Management structure is very efficient and the product offering is extremely solid and diverse. Work-life balance is moderate to good and several opportunities exist to work remotely

    Cons

    The company has undergone recent M&A activity and the solution offering feels a bit segmented. Engineering will correct this over time, but the situation causes sales staff to be creative with how information is presented to customers

    Advice to ManagementAdvice

    Develop a comprehensive solution

    Recommends
    Neutral Outlook
    Approves of CEO

Aspect Software Photos

Work at Aspect Software? Share Your Experiences

Aspect Software

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.