Aspect Software Reviews

Pros

easy...the people are great. They all work very hard and are dedicated. They need to be treated better. A three minute phone call and "POOF"...your gone? Thats how you treat people?

Cons

they could never figure out what they want to be. stick to a product and make it work. Are you a micorsoft shop? contact center comapny? what?

Advice to Senior Management

slow down, fix Unified IP. Give your people a 30 day notice before letting them go. That would give them at least a chance of being able to stay instead of being let go after a three minute call. They deserve better than that for all the word they do for you.

Pros

Alluring introductory compensation
Above average benefits
Flexible Schedule
Great employees
Wealth of opportunities to learn and work with industry experts
Work with cutting edge technologies
Management is understanding of personal matters

Cons

I love the company and the vision, but you can't help but grimace as you watch all levels of leadership make questionable decisions with little to no regard for anything other than the short term gain.

Management is about reacting to situations without thinking intelligently, for any length of time, about long term consequences. This is evident with yearly re-orgs, departmental changes across the company, and a disjointed policies and guidelines.

There is no incentive to be a great employee as greatness is not only not rewarded, but not even noticed. In fact, mediocrity and shameless self promotion is the only way to get any attention. Even when this happens, you will not receive any form of merit increase.

Fear culture and complacency keeps employees as Aspect. The mentality is "You should feel lucky to have a job in this economy." While this may be true, I don't believe it is a healthy attitude to project to your employees.

Many with the company have been loyal and committed, yet have not received a merit increase in years.

Advice to Senior Management

Learn from what others have said here. Don't ask questions if you don't want to know the answers. Stop discouraging ideas you don't believe in. Sometimes the best feedback you can get is the kind you don't want to hear.

Value your employees. Reward good, hard work with more than fleeting verbal praise. The economy is improving. Those scared employees will soon no longer be scared and you will be left with complacency.

Stop posturing and saying what you know your boss wants to hear, spend that time and effort coming up with innovative and intelligent ways to improve the company. This may mean you have to take a short term loss for a long term gain. Shortcuts may get you ahead initially, but when the guard rail breaks, this company and all of its potential will be left in a heap at the bottom of the mountain.

Pros

Excellent front line people. Dedicated and hardworking and willing to share knowledge and experience. Non salary related benefits are probably better than the industry average.

Cons

Complete lack of recognition for a job well done. The 2011 salary review was a joke and delivered absolutely nothing of the promises made. Very long working hours with the expectation that you will sacrifice your personal time on a regular basis with not a word of thanks. Support guys get sent to issues on products they haven't been trained on.

Advice to Senior Management

Stop jumping on every analyst bandwagon and focus on the company's core capabilities. Get the product fit for purpose before shipping it out of the door and if there are issues, jump all over them to get them fixed instead of allowing them to drag out and cause customer dissatisfaction. Stop relying on good will and start rewarding people who continually give their best.

Pros

The people are the number one reason to work at Aspect; for the most part they are friendly, smart, helpful and willing to provide assistance in any way they can.
The pay and benefits are good.

Cons

Managers are either too busy to provide mentoring to their staff in terms of career planning and performance feedback - or they lack the experience and training to do this.

Advice to Senior Management

Make sure all employees understand what they should expect from their Manager. Evaluate Manager effectiveness. Define norms and provide guidelines, tools and education to improve management effectiveness.

Pros

A lot of talented and motivated people. There is a great work/life balance as well as opportunity to build skills in very in-demand technology areas.

Cons

Plenty of folks with a legacy mentality - executive management included. Internal systems are antiquated and nearly all business processes are burdensome.

Advice to Senior Management

Support the innovators and stop listening to the people that have been dragging the company down for years. Don't ask questions if you don't want to hear the answers.

Pros

Good work life balance, good colleagues

Cons

HR is non -existent.Senior management needs to make the products more stable in the field.
Recognise people who have put in the actual efforts.

Advice to Senior Management

Senior management needs to understand the various issues at a various places.Cannot treat one center in country A and another center in Country B with same policies.

Pros

Commission scheme is ont too bad.

Cons

Not so high basic. If you like being micro managed then this is the job for you.

Advice to Senior Management

Sell now.

Pros

Industry leading solutions, good culture of team spirit and information sharing.
used to have a great product management teams who actively engaged with Frontline to get feedback

Cons

no initiatives to keep the skilled and experienced employees, too much leadership changes, market focus, investment to research and development

Pros

Working conditions are not bad. Legacy systems are better than the new stuff coming out.

Cons

UIP needs lots of improvement.
Senior management needs to be replaced.
Communication is below standard.
The company has this stupid program (Great Place to Work) which is really cornball.
I haven't had a raise in years (unlike senior management) or any bonus in years (unlike senior management).

Advice to Senior Management

Get out of the way. I'm surprised that Golden Gate Capital hasn't shaken up the executive staff. Not exactly sure how it all runs, but with new people at the top, things could only improve.

Don't think advice can really help - they have all the answers:)

Pros

Nearly everyone is extremely hardworking

Cons

The team seems to have tunnel vision and is not reevaluating current hail Mary strategy. Fresh ideas and perhaps people need to be brought in.

Advice to Senior Management

Evaluate a different strategy and take a fresh look at the market. Where will call centers be in ten years.