Aspect Software Reviews

Updated April 23, 2015
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3.5
263 Reviews
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Recommend to a friend
Approve of CEO
Aspect Software CEO Stewart Bloom
Stewart Bloom
123 Ratings

Pros
  • It was a great work/life balance working there unlike other places that say that have that culture (in 17 reviews)

  • Great people working at the customer level, they care about the customers (in 12 reviews)

Cons
  • No Vision from Senior Management , Lack of Aggression when it comes to Sales & bring New Customers (in 17 reviews)

  • With all of the changes and challenges it is extremely difficult to have a good work-life balance (in 9 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Customer Care Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brentwood, TN
    Current Employee - Anonymous Employee in Brentwood, TN

    I have been working at Aspect Software full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I enjoy walking into the office every day. My peers and superiors are outstanding. Health and retirement benefits are decent. My manager in particular listens to my input and has helped me grow within the company.

    Cons

    Compared to former employers I did not receive the raise I expected to get this year. I don't travel for work.

    Advice to Management

    I have had wonderful managers in my tenure with Aspect Software. I think that managers could improve upon their communication between themselves and in some cases their own teams.

  2. Talent Aquisition Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Acquisition in Saint Charles, MO
    Current Employee - Talent Acquisition in Saint Charles, MO

    I have been working at Aspect Software (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I work with a great team. We have a great work life balance.

    Cons

    Collaboration between locations can be better.

  3. improove relation with customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Aspect Software (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large company with world wide presence

    Cons

    Lots of process that delays our response time

    Advice to Management

    Continue doing the work of bringing Aspect together. Getting the commit of individuals will make us stronger as a company. I see this happening in Aspect

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    A company on the move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in South Chelmsford, MA
    Current Employee - Senior Business Analyst in South Chelmsford, MA

    I have been working at Aspect Software full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Aspect software and some of it's "root" companies have been around in the contact center industry for over 20 years. We have some of the best "brands" in the world as customers and employees who are long established experts in the needs of our specific customer base.

    2 years ago our products were aging and falling behind the latest trends and needs in modern contact centers. Things looked grim. But then, our board appointed an all new executive team to turn the company around.

    The new team entered with a fresh passion for the possibilities and got straight to work by hiring some top executive / management talent, completing a company wide assessment and setting long term goals to make Aspect and industry leader once again. They dubbed it our "Transformation" and, almost 2 years in, we see it working every day. We are still on the path to actualizing goals set in place 2 years ago and it is refreshing to have that consistency of direction, to not have priorities change every moment and to see what we are building take shape.

    This team, "gets" this business, cares about the customers and values the employees.
    As a business Analyst, I am in a unique position to be in the heart of new business process development and rollout to support omni channel support and products in the cloud. It is an exciting time, I am learning a lot and I am excited to be a part of it.

    Cons

    There is a great deal of change going on within the company as we modernize processes and culture. This is welcome by many but will be stressful for others until we reach the new normal.

  6. Great People and Innovative Vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Aspect Software full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great People, Solid Products, Great Vision of the future and what products that will allow their customers to be successful.

    Cons

    need consistent tools across the enterprise to improve collaboration.

  7. Flexible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Aspect Software full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work life balance is great for having kids. Ability to work from home in some positions. Benefits are good.

    Cons

    Aspect focuses more on bottom line than employees. Layoffs are common. Salary is less than average for some positions.

  8. Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brentwood, TN
    Current Employee - Anonymous Employee in Brentwood, TN

    I have been working at Aspect Software

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun work environment, Fun Perks, Great People

    Cons

    Brentwood Traffic, No Cafeteria

    Advice to Management

    Continue to make Aspect a fun place to work.

  9. Aspect is headed in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Consultant in Remote, OR
    Current Employee - Solutions Consultant in Remote, OR

    I have been working at Aspect Software

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong executive team with rapid product portfolio expansion and cloud growth vision.

    Cons

    Ridiculously fast paced break neck speed

    Advice to Management

    Hire better/tenured account executives. Too many technology weak AE retreads.

  10. Helpful (2)

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Aspect Software

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The option to work from home. That is about it, just filling in the twenty word minimum.

    Cons

    Lack of backbone in leadership. Too much guessing. Too many products that overlap functionality with too many 'chefs' pushing these products individually due to their own quota's. Really a group of folks all fighting for supremacy with not a lot of team work.

    Advice to Management

    Too much micromanaging, allow your employees to do there work and have faith - that's why you hired them. Give them the benefit of the doubt more often than not - that's why you hired them.

  11. Engineering intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Engineering Intern in Lombard, IL
    Former Intern - Engineering Intern in Lombard, IL

    I worked at Aspect Software as an intern (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great first job experience during college

    Cons

    Stuffy office environment. Cube farm.

    Advice to Management

    keep up the good work

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