Aspen Dental Reviews

Pros

CEO and COO are on point with ideas, structure, and vision

Cons

Poor trickle down effect from CEO and COO

Advice to Senior Management

Ensure directors understand your philosophies and have a strong ablitly to transfer and deliver the message.

Pros

friendly open hours location opportunities

Cons

hours people compeytency location services

Advice to Senior Management

listen

Pros

Upper management takes and active role in improving not only the business but the focus on patient care. They realize that by giving our patients what the want, and more importantly, what the truly need that the business end will follow. I have worked for our competetors and they cannot compete with our quality and focus on patient satisfaction. I hope to someday retire from Aspen.

Cons

The work load can be a bit cumbersome at times, usually towards the end of the month, but it is balanced and never overwhelming if your are a dedicated and hard working employee.

Advice to Senior Management

Continue to shift the focus from growth to quality and satisfaction and there is no limit to where we can go. I am proud to say I work for the patients of Aspen Dental.

Pros

Other lower management employees were great!

Cons

low pay, long hours, nasty management

Advice to Senior Management

be open to discussion & suggestions.

Pros

Great training, thats about it.

Cons

Long hours, low low pay

Pros

Great Patients and great company

Cons

Production is more important than all else and as much as Patient care is believed in at the top, it is not as important to others.

Advice to Senior Management

Make sure all your regions practice what you preach. Patient care is essential!

Pros

If you want to be worked like a dog, sacrificing quality for quantity, this is definitely the place to work. Volume, volume, volume. Worked for a year there, did my job, they wanted more...... volume. The patients did not deserve this sub par quality of work the lab was forced to spit out without any regard to how expensive the dentures were to purchase.

Cons

the website to apply to Aspen speaks of ''Mutual Respect'' between the valued Dental Lab Techs and management...never saw it, never felt it. You do not want to work for a company who fails to tell you at the beginning that all they want is as many dentures made a day no matter the quality and you are under the impression from the beginning that you will be in charge of your ''Laboratory'' but you are merely a pawn to the management people no matter what. I wish I had never worked at Aspen. Do not make the same mistake!

Advice to Senior Management

Pan Schedule- what a total piece of crap system that is. HAH! it is defeatist at best. Management needs to go back to school and learn how to treat people with respect and quit the high and mighty ''Office Manager'' is always right mentality. Oh and the ''SENSE OF URGENCY'' mantra was a true laugher every day.......

Pros

work is steady. Many experiences dealing with the public. Customer satisfaction is highly rrated.
Good experience in the ental field.

Cons

work many long hours, weekends, nights. Under appreciated by management. High turnover in employees. Poor training. do not treat patients like people.

Pros

More than enough patients right from the start. A tremendous amount of advertising is done to promote the business. Patients come from an hour or more away at times. Great pay, great support from senior dentists and management. Allows me to focus on what I have been trained to do-Dentistry. The business end of dentistry is handled by corporate. Amazing opportunities for advancement and practice ownership. All equipment is state of the art. Autonomy.

Cons

Extremely busy all the time. Sometimes I have to skip lunch, or stay late. But I don't mind working longer hours as long as I am compensated for it. If I was in private practice, I would probably be spending even more time doing all the managerial stuff.

Advice to Senior Management

Try to slow down the opening of new offices and focus on trying to staff and grow your existing locations. Growth is good, and exciting, but lets not get ahead of our self and lose focus on the existing practices.

Pros

The only advantage to working for aspen is your day doesn't start until 9am. There is great advancement opportunity because any intelligent/ethical business person leaves within the first month of employment.

Cons

-The salary is half of private practice counter parts
-Expected to work 50+ hours(which is not expressed in the interview)
-Bonuses are almost impossible to attain
-Upper Management lacks formal education
-Management "fixes" time sheets to screw over hourly employees
-Management does everything to avoid refunding money to patients
-Business model puts sales in front of patient care
-Corporate continually double books patients causing pure chaos and lack of personal attention
-Corporate only cares about numbers and uses voodoo formulas to screw managers out of bonuses.

Advice to Senior Management

-Loose the numbers. They are an excellent tool show areas of the business that are doing good or could use improvement. But daily use of numbers is counter productive. This forces managers and staff to loose sight of patients. Without patients you have no business.
-Hire qualified employees. My training manager and regional manager had never even been to college let alone posses a degree. Sure the cost of such qualified employees increases overhead but, you get what you pay for.