Asset Acceptance Capital

  www.assetacceptance.com
  www.assetacceptance.com
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Asset Acceptance Capital Reviews

Updated August 9, 2014
Updated August 9, 2014
37 Reviews
2.7
37 Reviews
Rating Trends

Recommend to a friend
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Rion B. Needs
23 Ratings

Employee Reviews

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  1.  

    Good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Debt Collector  in  White Marsh, MD
    Former Employee - Debt Collector in White Marsh, MD

    I worked at Asset Acceptance Capital full-time for more than 3 years

    Pros

    No micro management, nice office

    Cons

    Goals too high, poor bonus structure

    Advice to ManagementAdvice

    pay your employees what they deserve and stop changing the bonus structure every time people start making good bonus money

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Debt Collector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Debt Collector  in  Warren, MI
    Current Employee - Debt Collector in Warren, MI

    I have been working at Asset Acceptance Capital full-time for more than a year

    Pros

    Dress Code - Bonus are nice when you get one

    Cons

    Supervisors are childish - call outbound all day in help to get and inbound

    Advice to ManagementAdvice

    Hire better supervisors

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not bad if you're not on the phones."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asset Acceptance Capital

    Pros

    Great front-line management for non-collections based roles.
    Nice work-live balance.
    A great "place to get started".

    Cons

    Constant company strife.
    Bonuses were cut and salaries were slashed while I was there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Not bad if you can adapt to change...EVERYDAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative  in  Warren, MI
    Current Employee - Collections Representative in Warren, MI

    I have been working at Asset Acceptance Capital full-time for more than 5 years

    Pros

    The hourly plus bonus far surpasses any other collections company. However Encode Capital takes over the company in June and the uncapped bonus will most likely go away. The benefits are good too.

    Cons

    Lack of communication ...we could do with a lot less management. They can't even communicate with each other let alone their staff. It's pretty bad when I have new hires ask me what each one does.

    Advice to ManagementAdvice

    Keep the director of collections, keep one assistant manager, and 6 supervisors. This will significantly reduce our overhead, and limit all of the hostility and confusion.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great Place and People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asset Acceptance Capital full-time for more than 8 years

    Pros

    flexible work schedules, amazing people, open door policies, open to new ideas

    Cons

    stress, last minute changes, little room for advancement

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Unhappy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative  in  Warren, MI
    Current Employee - Account Representative in Warren, MI

    I have been working at Asset Acceptance Capital full-time for more than a year

    Pros

    They have great Health Plans that is it

    Cons

    You call 15 year old accounts and can never collect

    Advice to ManagementAdvice

    Tell encore to fix them

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Supervisor  in  Riverview, FL
    Current Employee - Collections Supervisor in Riverview, FL

    I have been working at Asset Acceptance Capital full-time for more than a year

    Pros

    Benefits, Competitive Salary, Uncapped Bonus Structure, Professional growth opportunity

    Cons

    Always under some sort of change.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Debt Collector
    Current Employee - Professional Debt Collector

    I have been working at Asset Acceptance Capital full-time for more than 3 years

    Pros

    bonus money is worth it

    Cons

    upper management needs training more than anyone else

    Advice to ManagementAdvice

    the little guy is what will make a lasting business

    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Okay for a short time

    • Work/Life Balance
    Former Employee - Anonymous Employee  in  Warren, MI
    Former Employee - Anonymous Employee in Warren, MI

    I worked at Asset Acceptance Capital full-time for more than a year

    Pros

    Casual dress, not much else

    Cons

    Disgruntled employees, lack of communication between management and employees, no communication between departments

    Advice to ManagementAdvice

    Need better communication to staff in general

  11.  

    different kind of strees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative  in  Warren, MI
    Former Employee - Account Representative in Warren, MI

    I worked at Asset Acceptance Capital full-time for more than a year

    Pros

    bonus good if meet or beat your goal for the month, always hiring, hourly pay good.

    Cons

    goals go up every month plus seasonality so your goal can be higher than your base goal, high turnover rate

    Advice to ManagementAdvice

    communicate and dont hide information to wait til last minute to inform employees

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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