Assisted Living Concepts Reviews

Former Employee – worked at Assisted Living Concepts full-time for more than 7 years

Pros – Our GREAT staff and our Wonderful Residents.

Cons – No genuine appreciation for there employee's. Being a 5 year employee ive seen and heard alot of dishonesty and down right disrespect of residents their families and staff. The resident/staff ratio is ridiculous and dangerous and they expected soooooo much from staff and offered no true support! It breaks my heart to know the residents that i left behind have to be subjected to such poor care because upper management has no clue on what our house needed to care for these them! Would they want there family member here? And dont even think about overtime. This Co. violates every Resident Right there is!!

Advice to Senior Management – Sell out to a company that REALLY cares! Respect your employees that are honest and hard working! Come down to the house level and get real about whats important! (and it's not money) I could go on but i know this forum is just another ruse, they wont care. Very Sad.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Assisted Living Concepts full-time for less than a year

Pros – Got in a few days of resident support before they found out and fired me.
Company will not make it - getting worse - so the good news to residents will be that new owners are the only chance of survival.

Cons – I would never have believed that such an unethical and predatory company existed if I had not seen it. There is just no way to describe it – rob the customer at every turn or you will be fired.

Advice to Senior Management – Take care of people and build a good reputation if it is not to late.
Fire the sales staff and regional staff, or move them to service postions - if any of them even care.

– I'm not optimistic about the outlook for this company

Former Employee – worked at Assisted Living Concepts full-time for less than a year

Pros – Very caring staff that wants to do the right thing by their residents. I met some very good people, some of whom remain my friends.

Cons – The new management insists it's turning things around after the fallout from the Laurie Bebo mess; but either they cannot do it or the people under the new CEO Dr. Roadman do not share his committment to change and continue to do business like gangsters. I was hired as the RSM to open a new Memory Care Community in Mesa, AZ. Senior Management chose to cancel our opening 4 days before the ribbon cutting and open house because they had "other priorities" . (lawsuits to settle in other states) My position was eliminated and I was told I could go to work for another AZ community which would have been an 80 mile round trip commute. and no bonus plan, or I could just quit.

When I told my RSM I couldn't afford the commute and so much less income, she said she would fight to make sure I would be let go from the family in a way that would not jeapordize my being able to collect unemployment. Instead she reported to Corporate HR that I quit and abandoned my job! Corporate then tried to fight my unemployment in spite of the fact that THEY chose to not open the community they hired me to market! It was totally sleazy behavior on the part of everyone involved including my RSM who had begged me to trust her. Now I hear she's leaving the company too... ALC seems to be a sinking ship intent on hurting and taking down with them anyone who dares to question their ethics. The state of AZ Dept of Economic Security tells me they have had dozens of complaints against them for this exact same kind of thing...

Advice to Senior Management – Any advice I would give would be ignored. but you need to know that morale continues to be horrible and the company is a laughing stock amongst your competitors. 5 residents at the community I just left is an embarrassement....

– I'm not optimistic about the outlook for this company

Former Employee – worked at Assisted Living Concepts full-time for more than 7 years

Pros – The residents and their families. They were like my second family..

Cons – This is the worst place I ever worked for in my life, Worked for this company for seven years to walk in one day and be fired. I will never paticpate in another investagation. They promised me I wouldnt loose my job. I just told the truth.

Advice to Senior Management – You need to learn how to treat youre employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Assisted Living Concepts full-time for more than a year

Pros – The wonderful elderly folks I have met while working there. The community that has supported me because they thought I was going to make a difference.

Cons – The guilt I feel for having moved so many people in when I know their needs are not going to be met and the promises made such as transportation are not going to happen. I just hope all of the residents and their families will forgive me. I can no longer put in 60 to 70 hours per week for ALC. I wish everyone the best.

Advice to Senior Management – Advise your Regional teams to uphold the same integrity and standards you demand from you sales team. Things I have seen in my house and heard about in others is appalling.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Assisted Living Concepts part-time for more than 3 years

Pros – Some houses have some very dedicated and caring staff who stay because they truly love their residents, and do their best to deliver quality care, despite the corporate hurdles and roadblocks.

I left my heart and soul with those residents, and now I am not there to hopefully be a part of a better home for our elders.

Cons – Many house are left with resident directors, nurses, and sales managers who should not be in the business of healthcare. Most of those people who took the job for the right reasons have moved on to jobs that do not compromise their integrity or the safety of their residents and frontline staff.

Poor reputations in the communities that may never be improved.. it may be too late.

Corporate bullying of families to sign longterm contracts that some residents cannot afford, but they have nowhere else to go.

Still treating the houses as one; mandating staffing, etc., without asking what the house really needs.

System of scoring cares: even residents at zero level of care add to the workload, and should be considered when staffing. Those people still need to be served meals, have apartments cleaned and laundry done, activitities provided, etc.

Obviously, too much money spent on management (corporate) and not enough on the local level.

Corporate has always maintained an arrogance that we are the best. It was sickening to learn how false that is. Then they blaimed houses for losing residents to competitors who had better food, fultime activities, a van not shared with other houses or sitting wrecked in a parking lot for 6 months, and staff who had enough time to make residents' lives enjoyable. And all at a competitive price!

Advice to Senior Management – Trim out a bunch of the upper layers. They're just in it for the money and most of them will admit it.

Find out what each house needs and meet that need. Small town communities are totally different than urban communities. Learn to partner with local businesses and services; give as much as you expect to receive. If you do not support the locals, why would they support you?

It will take ALOT of positive publicity to try to overcome the past 2-3 years of negative publicity. Has there been a press release in local newspapers to announce the plan to regain your good reputation? If you do not print it, people will not get the message- or the correct message.

No, I would not recommend this company to a friend

Current Employee – been working at Assisted Living Concepts full-time

Pros – working with wonderful people from the staff to the Residents and working with others in the community.....

Cons – Skeleton Crew , do not give you the tools you need to succedd at your job!! it seems that they are happy if you are failing!!!

Advice to Senior Management – They need to start running the company in 2012 not 1950 keep up with the times ! and learn how to be proactive not reactive!!! and hire management with exp. not young kids that think they no it all!! No support from upper management., remeber that were taking care of people, they are not dollar signs!!!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Assisted Living Concepts

Pros – Love the dedicated team who provide great care for residents under difficult circumstances

Cons – Dedicated LTC professionals are not allowed to do what's best for their residents when all the corporate cares about is money. It takes money to make money. You cheap out, you get what you pay for.

Advice to Senior Management – Get back to doing what you started out with and what grew your business.....caring for people.

No, I would not recommend this company to a friend

Former Employee – worked at Assisted Living Concepts

Pros – 1. You will appreciate future jobs much more.
2. As with any job in geriatric care, you are afforded the opportunity to touch the lives of seniors.
3. The company offers MANY trainings....They are great if you want to know anything and everything there is to know about high pressure sales! That is the ONLY thing for which you will receive adequate training.

Cons – 1. Staff to patient ratio is INSANELY low. There is a formula for how many labor hours you are allowed for care attendants, cooks, maintenance, & housekeeping. If they can't do it all (which is impossible) the salaried Director gets to pick up the slack.
2. Directors are not permitted to make any decisions on their own. They must seek divisional level approval to terminate an employee!
3. There is miles of red tape wrapped around everything that needs to be accomplished. Going through several months of Texas summer with no A/C because it took an act of congress for repairs/replacement to be approved is just crazy.
4. The budgets are so low that residents are subjected to substandard quality in all aspects of their lives.
5. Corporate does not consider local markets when assessing the needs of an individual home. (Mostly because they don't assess homes individually, they seem to think that all homes should run successfully based on the "cookie cutter" model dreamed up by some big wig executive who has never actually attempted to wotk at the house level and really assess what it will take for success!)

Typing this just makes me angry and hurts my heart for the residents who are left to the mercy of these corporate giants that could care less about them.

If you are in this industry for the purpose of CARING for the geriatric population, then this is not the right company for you!

If you, however, are a high pressure sales person who cares about nothing other than the thrill of making a sale...hey....Good luck to you! You will make sale after sale and do it all for free, because if the house doesn't maintain occupancy, you're never going to see the bonuses you are promised. Your financial success is dependent upon the currect residents being happy, well cared for, and sticking around.

Advice to Senior Management – Give up while you still have money in your pockets! You are in enough deep sh*t across the country right now. People are starting to notice. Sell out to someone who is in this industry for the right reasons.

No, I would not recommend this company to a friend

Current Employee – been working at Assisted Living Concepts

Pros – most of my co workers made it easier to come to work every day

Cons – the pay sucks for all we do. we pass meds,do wash,serve food and wipe bottoms none stop asked to fax med orders and do cycle fills for the nurse as if we have the time. we are caregivers, dinning servers,bus boys,laundeary assistent,dont forget we have to plung the toliet and clean carpets if you work 2nd or 3rd shift if you want to send a resident out because of a fall you have to make phone call after phone call just to get an ok(as resident remains on the floor 20-30min) before you can even call an ems to take them to get looked at. Med carts are handed to people with liltte to no training with meds. the turn around is dumb founding on psa's i cant even tell you how many have been throw the doors since i started. people get put in a managment spot then moved with no notice and a pay cut. this has happend two time already this year already and the poor ladys this happend to are great and hard workers!

Advice to Senior Management – open your ears to the staff! give more help per shift

No, I would not recommend this company to a friend