Assurant Health

www.assuranthealth.com
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Employee Reviews

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  1.  

    If you like micro management, high burn out job environment.. this jobs for YOU!!

    Former Employee - Sales Representative in Milwaukee, WI
    Former Employee - Sales Representative in Milwaukee, WI

    I worked at Assurant Health full-time (more than 3 years)

    Pros

    Good health benefits, Miami trip is nice yearly.

    Cons

    Their solution to the slower market conditions caused by health-care reform is to micro manage MORE, cut commissions, and take away ways to make money.. when I was their they took away Individual Medical (hot product) took away already scarce broker data base and gave them to home office team, why? Who knows, they do all kinds of odd and weird things to make it harder to make money.

    Advice to ManagementAdvice

    If you like an employee, find ways to make them happy, I constantly saw the best employee's not given any reason to stay, but given reasons to tick them off, cause them to make less money, leading to high turnover, high burn out, and agitated employee's who want to get out after just a few years. They don't get the cost of high turnover I guess, all the dumb companies don't get the cost of high turnover.. instead of keeping good employees, making them happy, they do the opposite, and don't seem to understand having experience is of upmost importance, instead they tick them off to the point they want to leave. My office while I was their had 100% turnover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Insurance Agent in Chattanooga, TN
    Current Contractor - Insurance Agent in Chattanooga, TN

    I have been working at Assurant Health as a contractor (more than 5 years)

    Pros

    Were very affordable with great health insurance portfolio

    Cons

    The health care law of 2010 causes rates to be unaffordable

    Advice to ManagementAdvice

    I took pride in representing Assurant

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Public company with a family company feel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Individual Health Underwriter in Milwaukee, WI
    Current Employee - Individual Health Underwriter in Milwaukee, WI

    I have been working at Assurant Health full-time (more than 5 years)

    Pros

    Good work life balance. Caring Managers. Good Senior Management.

    Cons

    Promotions are hard to come by (people don't leave, so jobs don't open up). Pay/Salary could be higher. Bonuses could be higher. Add more non-work perks (free food, day care, etc)

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great position and great experience, low salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Assurant Health

    Pros

    data analysis allows you to learn more technique

    Cons

    a lot of travel that took too much time

    Recommends
  6.  

    You get out what you put in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Assurant Health full-time (more than 5 years)

    Pros

    Good work/life balance, with opportunities for professional development. Depending on your job, there are many opportunities to work with those in other departments.

    Cons

    Raises are an option, but minimal. For a health company, there are not a lot of health opportunities (on-.site gym, healthy eating options).

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Assurant Health is a great company, full of dedicated employees who care about each other and their customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Communications in Milwaukee, WI
    Former Employee - Corporate Communications in Milwaukee, WI

    I worked at Assurant Health full-time (more than 8 years)

    Pros

    Great employees, structured processes, excellent leadership opportunities, flexibility

    Cons

    Pay for the area I was in wasn't super, and some of the senior management has been challenging to work with, but those who stay for a long time are some of the best

    Advice to ManagementAdvice

    Keep fostering a great environment for people to work in - provide flexibility, decision-making authority, and opportunities to have fun while doing important work

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Customer Care Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Plymouth, MN
    Current Employee - Customer Care Specialist in Plymouth, MN

    I have been working at Assurant Health full-time (more than a year)

    Pros

    Starting pay, benefits, hours of operation, great co-workers, job security, on-site cafeteria and fitness center, easy parking situation, great trainers.

    Cons

    Micromanagement, completely unrealistic expectations for handle time, understaffed, extremely low pay increases (less than the cost of inflation), little to no room for advancement. Out of touch Managers who are not intelligent enough/trained enough to even do the job of their employees!

    Advice to ManagementAdvice

    Hire more people! Listen to reps on the floor/front lines! Don't become the Wal-Mart of health insurance! Encourage your employees with praise AND constructive criticism. I have heard accolades from OTHER reps and from customers...but, never from my own manager.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Your role & peers/manager will shape your company opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Milwaukee, WI
    Current Employee - Anonymous Employee in Milwaukee, WI

    I have been working at Assurant Health full-time (more than 8 years)

    Pros

    Benefits & vacation are decent. Pay is fine. Opportunities to advance are abound, though you need to be willing to look outside your specific area & across the organization. Most individual contributors have occasional work-at-home flexibility & flexibility with work hours. Paid tuition reimbursement as well as paid learning opportunities as well as many HR personality/talent tests available for employees/teams. Many of the people are great. You will find people who truly care about making a difference in their jobs, or to their co-workers and you won't need to look far for these people (though there are always bad seeds too).

    Cons

    The culture is reactive, and often consists of key stakeholders resistant to change. You will find innovators, but eventually they get beaten down trying to "change the world," and they begin to conform as well. Very difficult to get any process changed ("we've always done it this way" mentality). Those working the call center jobs are under-appreciated and tied to the phone with little to no time for needed training (with this ever-changing industry) and are held to handle times despite being told to connect with customers. Customers aren't always treated the best because the call center limits time for callbacks, so customers are promised a callback, and management won't allow the time for reps to make these. Projects are short-sighted and are often band-aids with no hope of a fix in sight. Who you are and what your title is determines if your opinion gets heard - both good & bad people in these positions. Your personal job can really be affected by who your manager and co-workers are and can shape your daily energy/feelings about the job both for the positive or negative depending who you report to and on which team. Job security is always a concern in the back of your mind because of so many past layoffs. Technology not current - no online platforms for customers and internal systems clunky & old.

    Advice to ManagementAdvice

    Clean house with those resistant to change including yourselves, in some cases. This industry changes DAILY, and companies in turn need people that can change at that pace. Treat call-center employees with respect and allow them the time to learn enough to do their jobs well including allowing them to call back customers. Check in with your direct reports and understand their duties, as well as those reporting to them . Invest in long-term solutions when purchasing technology or implementing projects, not band-aid cheap solutions. Get with the current times with technology!.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Run, run as fast as you can away from this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations in Plymouth, MN
    Former Employee - Operations in Plymouth, MN

    I worked at Assurant Health full-time (more than 10 years)

    Pros

    The team (for the most part) I was on for 13 years was loyal, hardworking and fun. You could pretty much pick your hours. Our team also had darn good potlucks.

    Cons

    I got stuck with a supervisor for the last year that couldn't put together 2 coherent sentences. She swore worse than Andrew Dice Clay. She also had no regard for either state or federal law. Her supervisor was horrible-she constantly belittled us. It was so bad we almost insisted on having human resources sit in on meetings. Also, I sat by a guy that constantly picked on a gay co-worker and older woman. How did the company handle this? Why of course they promoted him! Forced to train in offshore workers (twice-as the 1st batch quite) to take our place-or no severance pay. My ending supervisor was clearly promoted to her level of incompetence!
    One senor supervisor told us we would never be rehired due to our age. When a complaint was filed with HR-the HR person told several members of another department. So that got thrown back in our faces.
    The company speaks a great game but there actions betray them. I have never worked for a more unprofessional company.

    Advice to ManagementAdvice

    Do you really need 1 supervisor for every 2.5 employees? You need to quit outsourcing and find other ways to save a buck. (remember all the money you wasted with the Mars project?)

    You need to put customer's first. You need to listen to your employees when they tell you how to go about training new staff. It is unacceptable to try and train and not have the trainees have total access (on several systems 4 months into the process). The training you made us do was too short in length. The gal my supervisor reported to should be fired-she is a pimple on the hind end. She has no customer skills, appears to be book smart as opposed to being able to deal with the real world. She creates a hostile environment for her employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Used to be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations
    Former Employee - Operations

    I worked at Assurant Health full-time (more than 8 years)

    Pros

    Coworkers are quality-minded, friendly and care about you as a person. Some leaders strong but others are not. Solid corporate ethics. They try to make it a fun environment even though it's a tough business to be in right now.

    Cons

    Compensation a little on the low side, although not too bad. Some senior leaders are poor and no one does anything about it. LOTS of reductions-in-force. Very hard to see people who have worked there for 20+ years being out of a job. Not necessarily Assurant Health's fault, it's the state of the individual insurance market.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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