Assurant Reviews

Updated August 26, 2015
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3.2
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Alan Colberg
16 Ratings

Pros
  • Good benefits all the way around (in 19 reviews)

  • Great benefits: Health insurance Anthem Blue Cross Blue Shield with No Co-pay (in 18 reviews)

Cons
  • Not a lot of challenges to foster learning opportunities and very top heavy therefore there are no room for advancement (in 10 reviews)

  • Benefits too high, no room for advancement, poor management, training (in 5 reviews)

More Pros and Cons

255 Employee Reviews

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  1. Helpful (3)

    This is not a place for career, but if you are a yes boss person and need a paycheck can stay

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Software Engineer
    Former Employee - Lead Software Engineer
    Doesn't Recommend
    No opinion of CEO

    Pros

    I was part of Assurant Solutions and all these comments are applicable to that unit. -An old fortune company,one of the biggest employers in Miami. -Stocks are good. -Some departments allow work from home one day per week

    Cons

    -A heavily politically charged environment -Incapable people move up just by playing politics and being an yes boss person. -Bias and partiality in recognitions. -If you land up as a lead engineer or business analyst and plan to grow eventually (HR or your manager will say this in interview) it never happens. So what you get as initial offer is what you have.. -No bonuses, no big hikes -They had good HMO medical plans which were cost effective, which is no longer available and all you have is costly PPO's -There is a new managment in Assurant Solutions and this has changed the entire picture. Now focus is more on offshoring to reduce cost and layoff persons including employess with 20+ years in the same company. -The new management has brought in a bunch of folks from their old company along with them and few of the existing employees have played smart politics to be in their good books..Now politics is what's happening rather than real work. -IF you are a Java guru or any other technology then there is no room here for you any more..All technologies are now shifting towards Microsoft without even properly evaluating the merits of the technology for the business need. This also include Database technologies. -Consulting companies which had previous relation ship with the new management are now brought in without much evaluation or discussion. -Too much micromanagement by management and sometimes your peers who are buddies to top management boss around you. - You may not be consulted even on technical inputs in your own area and decisions will be taken behind closed doors between persons who have a rudimentary knowledge of technology. -There is no project management but only bossing around. -Unrealistic estimates most of the times.

    Advice to Management

    You can 't expect much from Assurant Solutions management any more , the earlier corporate (read Assurant,Inc NY) puts brakes on these folks, better it will be for the company.


  2. Helpful (1)

    Be careful....not your fathers Assurant anymore!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Stock Purchase plan and 401K are great benefits Some really great fellow employees are still employed there

    Cons

    HR feedback dictates how far you go. Play the game, the further you go. Dont play, dont go any further. Upper management has little engagement with the actual workers. Some upper managers have no clue on what is actually going on in the business.....placed there due to "knowing someone higher up" is common practice. Most currently, they have started an internal "hit list" of those employees that they (and HR) deem to be not capable. Assessment made not on what they do, but future potential. Direct managers are FORCED to work on plans to get them out the door, even though they may think there is potential with the right direction.

    Advice to Management

    Be aware of what is really going in...you will or are loosing some really good employees.


  3. Helpful (1)

    1

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unit Manager in Atlanta, GA
    Former Employee - Unit Manager in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Company had great benifits. Company has a good HR department

    Cons

    too much covering up of mistakes and no accountabilty

    Advice to Management

    stop getting rid of your middle management and start looking at you upper management interpersonal skills


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  5. Awful overworked used not appreciated for hard work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Springfield, OH
    Former Employee - Customer Care in Springfield, OH
    Doesn't Recommend

    Pros

    Location, other employees, training ok

    Cons

    Management poor, Conditions worked until burned out, no help with clients, clients always unhappy on the phone with our work ethic, will not allow you to go to restroom or get water when needed unless on break or lunch Management has no clue what to do, poor pay for what you do and fire you before benefits begin. Many employees on medication for blood pressure due to work performance and fear of being fired on the spot. Glad I am out of there.

    Advice to Management

    work for 3 months then out of a job no help from management management has no education or disappear when needed clients suffer and we look stupid as employees. They lie to you about your performance and can you the next day


  6. Helpful (1)

    Not a pleasant work experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Examiner in Miami, FL
    Former Employee - Insurance Examiner in Miami, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company offers great benefits.

    Cons

    the management is not effective at all at providing staff with leadership.

    Advice to Management

    Think about the staff by listening to their suggestions for improvements. Maybe have an anonymous suggestion box in each department.


  7. Overall pleasant, slow environment, difficult for advancement

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Atlanta, GA
    Current Employee - Sales Executive in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits package Generous time off Pleasant co-workers

    Cons

    Poor opportunities for advancement within departments


  8. terrible

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Columbia, SC
    Former Employee - Customer Service Representative in Columbia, SC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Most of the people are nice

    Cons

    People assigned to assist you as supervisors are poor. They run around all day doing nothing, and not available. Customers are allowed to say anything to you. You can't do anything but listen and take it.

    Advice to Management

    consider your employee feelings. Employee should at least be able to say "M'am or Sir, I will have to discontinue the call if you continue with the vulgar language." or something of the kind.


  9. Helpful (3)

    Very Stressful!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Associate II in Duluth, GA
    Former Employee - Customer Associate II in Duluth, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Money and benefits are good if you can put up with the atmosphere. Most employees friendly.

    Cons

    Some employees in call center would not have been employed by other companies for Customer Service; couldn't speak well nor write well. Under educated. Sometimes explosive atmosphere: 2 women employees shoving a maintenance worker to the floor for servicing rest room and hanging a closed sign. But, THEY needed to use that rest room when others were available. Belittling of employees in front of a group, false promises, very reactive, not proactive. Every thing seemed to be a 'fire'. No accountability by management or staff. HR very, very supportive of management and to heck with the employee. Managers always away in a meeting, left group to flounder except for a 'lead' rep who sometimes was slow to respond or not at all. Lack of continuation training and development--management didn't have time for it's employees! Dress code was in constant violation--some women looked at though they were dressed for the evening, complete with huge wigs, false eyelashes, revealing outfits, 6" spike heels; was an every day outfit for a lot of women. Business casual was the target. I saw flip flops, raggedy jeans and blouses. Only the men seemed to dress appropriately.

    Advice to Management

    Find a business unit that works, tear this one apart and start over. Hire people suited for the position. I had a 2 minute interview before being hired. HR didn't do final interview, 1st level managers did which I found strange.


  10. Helpful (5)

    The grass is not greener here, I ASSURE you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Assurant full-time (Less than a year)

    Pros

    Benefits and compensation seem good on the surface.

    Cons

    Lack of training Very heavy workload Unrealistic expectations

    Advice to Management

    Give new hires a chance to learn before you put a ton of work on them. In less than 2 weeks, I was put on projects and told to work reports with very little direction. There was no training class and absolutely no structure. Even when I stated I needed more time to learn, I was told that I was fine. The person I job shadowed with did not explain the job well at all. Every morning, I had no idea what I was supposed to do that day. I left that place after 2 weeks. For the first week, everyone kept saying, "you came back". Now I know why. Run away!!!


  11. Helpful (2)

    Believe me...you are just a number

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative III in Duluth, GA
    Former Employee - Customer Service Representative III in Duluth, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Assurant full-time (More than 10 years)

    Pros

    Good pay Good benefits Extra perks for "performers"

    Cons

    Very high turnover in management Quiet, non-confrontational employees are ignored Atmosphere is similar to a high school: everybody is worried about what the other person is doing Management often lacks experience and skill since they were promoted because they "knew" someone Long term employess are not valued for their knowledge, but seen as dangerous know it alls Human Resources does not adequately monitor the relationships between personnel and their supervisors

    Advice to Management

    Take some classes before taking the job Value your experienced employess instead of beng afraid of them Listen to your staff and act upon their suggestions Have a little empathy



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