Assurant Reviews

Former Employee – worked at Assurant full-time for more than a year

Pros – Monday -Friday
Overtime allowed occasionally

Cons – unless your willing to kiss butt you will fit in
HR hired several members of Delta Sigma Theta and got demoted
not enough proper training ..really training was a joke, and pay was low

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Assurant full-time for more than 10 years

Pros – Good pay
Good benefits
Extra perks for "performers"

Cons – Very high turnover in management
Quiet, non-confrontational employees are ignored
Atmosphere is similar to a high school: everybody is worried about what the other person is doing
Management often lacks experience and skill since they were promoted because they "knew" someone
Long term employess are not valued for their knowledge, but seen as dangerous know it alls
Human Resources does not adequately monitor the relationships between personnel and their supervisors

Advice to Senior Management – Take some classes before taking the job
Value your experienced employess instead of beng afraid of them
Listen to your staff and act upon their suggestions
Have a little empathy

No, I would not recommend this company to a friend

Former Employee – worked at Assurant full-time for less than a year

Pros – Benefits and compensation seem good on the surface.

Cons – Lack of training
Very heavy workload
Unrealistic expectations

Advice to Senior Management – Give new hires a chance to learn before you put a ton of work on them. In less than 2 weeks, I was put on projects and told to work reports with very little direction. There was no training class and absolutely no structure. Even when I stated I needed more time to learn, I was told that I was fine. The person I job shadowed with did not explain the job well at all. Every morning, I had no idea what I was supposed to do that day. I left that place after 2 weeks. For the first week, everyone kept saying, "you came back". Now I know why. Run away!!!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Assurant

Pros – Money and benefits are good if you can put up with the atmosphere. Most employees friendly.

Cons – Some employees in call center would not have been employed by other companies for Customer Service; couldn't speak well nor write well. Under educated. Sometimes explosive atmosphere: 2 women employees shoving a maintenance worker to the floor for servicing rest room and hanging a closed sign. But, THEY needed to use that rest room when others were available. Belittling of employees in front of a group, false promises, very reactive, not proactive. Every thing seemed to be a 'fire'. No accountability by management or staff. HR very, very supportive of management and to heck with the employee. Managers always away in a meeting, left group to flounder except for a 'lead' rep who sometimes was slow to respond or not at all. Lack of continuation training and development--management didn't have time for it's employees! Dress code was in constant violation--some women looked at though they were dressed for the evening, complete with huge wigs, false eyelashes, revealing outfits, 6" spike heels; was an every day outfit for a lot of women. Business casual was the target. I saw flip flops, raggedy jeans and blouses. Only the men seemed to dress appropriately.

Advice to Senior Management – Find a business unit that works, tear this one apart and start over. Hire people suited for the position. I had a 2 minute interview before being hired. HR didn't do final interview, 1st level managers did which I found strange.

No, I would not recommend this company to a friend

Former Employee – worked at Assurant

Pros – Free health insurance, good working hours and weekends off

Cons – No communication between management and employees. Constant policy changes and no notice. No praise for good work.

Advice to Senior Management – Speak to your employees

No, I would not recommend this company to a friend

Current Employee – been working at Assurant

Pros – They r involved in the community. As a company they're ok..its just this call center. The cafe is kind of nice..sometimes.

Cons – Pay, promotions..work life balance, location, mgmt, no respect.. a lot of favortisim and navi stabbing. If you like clics... This is the place for u.

Advice to Senior Management – Listen! ! To your employees. We are stressed overwhelmingly tired. Disgruntled..we want to b noticed for efforts..not jus an ice cream social every year.. smdh

No, I would not recommend this company to a friend

Former Employee – worked at Assurant

Pros – Most of the people are nice

Cons – People assigned to assist you as supervisors are poor. They run around all day doing nothing, and not available. Customers are allowed to say anything to you. You can't do anything but listen and take it.

Advice to Senior Management – consider your employee feelings. Employee should at least be able to say "M'am or Sir, I will have to discontinue the call if you continue with the vulgar language." or something of the kind.

No, I would not recommend this company to a friend

Current Employee – been working at Assurant

Pros – Benefits package
Generous time off
Pleasant co-workers

Cons – Poor opportunities for advancement within departments

No, I would not recommend this company to a friend

Former Employee – worked at Assurant

Pros – The company offers great benefits.

Cons – the management is not effective at all at providing staff with leadership.

Advice to Senior Management – Think about the staff by listening to their suggestions for improvements. Maybe have an anonymous suggestion box in each department.

No, I would not recommend this company to a friend

Former Employee – worked at Assurant

Pros – Location, other employees, training ok

Cons – Management poor, Conditions worked until burned out, no help with clients, clients always unhappy on the phone with our work ethic, will not allow you to go to restroom or get water when needed unless on break or lunch Management has no clue what to do, poor pay for what you do and fire you before benefits begin. Many employees on medication for blood pressure due to work performance and fear of being fired on the spot. Glad I am out of there.

Advice to Senior Management – work for 3 months then out of a job no help from management management has no education or disappear when needed clients suffer and we look stupid as employees. They lie to you about your performance and can you the next day

No, I would not recommend this company to a friend