Assurant Reviews

Updated October 22, 2014
Updated October 22, 2014
182 Reviews
3.0
182 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Assurant President, CEO and Director Rob Pollock
Rob Pollock
83 Ratings

Review Highlights

Pros
  • Assurant provides a reasonable salary and good benefits (in 19 reviews)

  • Great benefits: Health insurance Anthem Blue Cross Blue Shield with No Co-pay (in 16 reviews)


Cons
  • Benefits too high, no room for advancement, poor management, training (in 10 reviews)

  • There is no room for advancement (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    I truly enjoyed my time at Assurant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Coordinator in Duluth, GA
    Former Employee - Quality Coordinator in Duluth, GA

    I worked at Assurant full-time (more than 5 years)

    Pros

    I enjoyed the working environment and the location.

    Cons

    I didn't agree with the amount of work I was having to do in addition to a regular 40 hour work week.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good company to work for.... Not a lot of room to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Springfield, OH
    Current Employee - Customer Care Specialist in Springfield, OH

    I have been working at Assurant full-time (more than 3 years)

    Pros

    Consistent
    The people who work here are really great!
    Company does a lot of little treat/surprises for employees

    Cons

    No Real Room To Move Up With The Company
    End of Year Pay Increases Are A Joke
    Only 1 Annual bonus with company around Christmas Time
    Twice a month Pay Schedule (15th & last day of the month)
    Cafeteria food is Expensive and Gross
    No real chance of ever getting a schedule change... Make sure you are hired with a schedule you can see yourself working for a LONG time

    Advice to ManagementAdvice

    If you have employees do additional work such as being trained on multiple clients, being cross trained in core/loss drafts, pay them for it! Stop hiring team leads and managers based off popularity!

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Liars!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Draft Specialist in Springfield, OH
    Former Employee - Loss Draft Specialist in Springfield, OH

    I worked at Assurant full-time (less than an year)

    Pros

    A paycheck and benefits. That's the only kind thing I have to say except there are some nice people that work at Assurant..

    Cons

    Everything else is bad. Working conditions are horrible. It's almost as bad as prison. They complain when you go on bathroom breaks etc.

    Advice to ManagementAdvice

    Don't lie to employees and expect them to believe you when your poker face is horrible. Also, don't tell emplyees to lie to the customers either.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Assurant

    Pros

    The benefits are awesome and they treat their employees really good ie special little things they do for their employees.

    Cons

    Having your calls audited for little things even when you do a great job at what your doing and helping the clients.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Employee Benefit Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Benefit Advisor in Atlanta, GA
    Current Employee - Employee Benefit Advisor in Atlanta, GA

    I have been working at Assurant full-time (more than 10 years)

    Pros

    Assurants benefits are good, but not as good as they used to be.

    Cons

    Micro-management. of employees Dwells more on negative aspects than positive ones. Management is not flexible.

    Advice to ManagementAdvice

    Quit micromanaging! You have good employees who do their job well.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Kansas City, MO
    Current Employee - Consultant in Kansas City, MO

    I have been working at Assurant as a contractor (less than an year)

    Pros

    Work from home
    Cool People
    Flexible
    Ok Management
    Lunches

    Cons

    Worst insurance ever!!!!!!!
    No work life balance
    Upper management not good
    Low bonus
    Apply

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    The interview and training was not realistic for the actual job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Springfield, OH
    Current Employee - Customer Care Specialist in Springfield, OH

    I have been working at Assurant full-time (less than an year)

    Pros

    The location was nice and the benefits were decent.

    Cons

    The training was not sufficient for the job, they promise support upon release to the floor. Support from team leaders is almost non-existent. My team was actually in the same training class as me and retained less information. The expectations of the clients are not reasonable for the type of calls that come in.

    Advice to ManagementAdvice

    Fully train team leaders, managers, and trainers first. I would also suggest a better escalation process for irate customers. Being told they will get a call back in 1 to 2 business when people are on the brink of losing their homes is not right. Also I would suggest explaining the mandatory overtime requirement in the interview instead of just surprising people when they receive their schedule.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Constant Changing due the type of work is contracted

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Assurant

    Pros

    schedule flexibility due to being able to work late

    Cons

    In ordrer to get ahead you have to mingle with the right people

  10.  

    Which way does the wind blow?

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Assurant

    Pros

    Friendly co-workers
    Flexible work schedules (dependent on management whim however)

    Cons

    Limited opportunities for advancement
    Not enough focus on doing "what's right" and too much focus on "what's right now".

  11.  

    The people are what make it a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at Assurant full-time (more than 3 years)

    Pros

    Assurant provides a reasonable salary and good benefits. The people I worked with are what really made it a nice place to work. I would work for them again.

    Cons

    The pay could be a bit higher.

    Recommends
    Positive Outlook
    Approves of CEO

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