Astoria Financial Reviews

Updated April 16, 2015
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2.6
51 Reviews
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Pros
  • You learn a lot if put in a department you aren't familiar with (in 2 reviews)

  • Relatively low stress environment (in 2 reviews)

Cons
  • They expect your committment to be 100%, but they show absolutely no loyalty back to their employees (in 3 reviews)

  • Horrible low pay especially if you have years of experience, highly sales driven bank, you don't make your goals possible termination (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Decent company, very old fashion though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Brooklyn, NY
    Former Employee - Teller in Brooklyn, NY

    I worked at Astoria Financial full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good start for those with no experience. Training was very good as well.

    Cons

    Very Old fashion with procedures and equipment.

  2. IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Astoria Financial full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Stability and job security if your near retirement. If your a kid out of college it's a great start for two years. bankers hours, tuition reimbursement.

    Cons

    Absolutely no growth or investment in your personal growth.

    Advice to Management

    Senior management knows what they are doing, kudos to them for their direction and decision making foreseeing the financial turmoil that was the real estate bubble. My advice is to invest more in new blood. The majority of people that work there are ""lifers", aren't going anywhere and are comfortable working there for 20 years.

  3. Expect what thy cannot handle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager
    Former Employee - Branch Manager

    I worked at Astoria Financial full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Caring staff that believes in what is left of their company

    Cons

    Intimidation, unprofessional mid level retail management, human resource satire situations repeatedly occur because of the ivory tower being insulated from their front line.

    Advice to Management

    Bank confidence and employee loyalty is a result of results and coaching not harassment and intimidation. Pay attention to your talent flight, it's not a market trend it's an issue.

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  5. Senior Licensed Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Licensed Personal Banker
    Former Employee - Senior Licensed Personal Banker

    I worked at Astoria Financial (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent benefits, health insurance is one of the worst I've ever had but 401k plan, education assistance are very competitive compared to other institutions. Most co-workers were a pleasure to interact with, even those outside of the branch I worked in.

    Cons

    Blood sucking, and sales driven. Astoria Bank compares itself internally to be superior than Citibank, Chase and Bank of America, but they don't have the resources to handle to volume of those institutions.
    When interviewing I was told how Astoria prides themselves on customer service, but management doesn't care about the customer as long as the bottom line looks good.
    I was also told that movement within the company was encouraged, but the criteria for promotion is strictly sales driven, even when sales has nothing to do with the open position.
    Astoria hires all management from other institutions with no training leaving the branches in turmoil since management has no clue how to use any internal systems.

    Advice to Management

    Start looking within to promote your employees. Stop pretending to yourselves that you are a large scale retail bank. Stop product pushing, especially when you don't have the products or resources to keep up with larger institutions.

  6. Good and the Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Lake Success, NY
    Current Employee - Marketing in Lake Success, NY

    I have been working at Astoria Financial

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Due to high volume of work, you learn a lot

    Cons

    Expected to work long hours
    Salary
    Bonus or lack there of
    Lack of opportunity to grow
    Low morale
    Not much recognition of hard work
    No empowerment of employees

    Advice to Management

    Compensation, career plans for employees, perks

  7. If you come from a sales background, you will have the opportunity to excel in this position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Astoria Financial

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    People who work there, ad hoc projects

    Cons

    Training and lack of variety

    Advice to Management

    Mangement is very understanding

  8. Too much, too soon.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Teller
    Current Employee - Branch Teller

    I have been working at Astoria Financial full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Customer service is quite personal, and you get to meet lots of interesting people.

    Cons

    The company is rapidly commercializing, but lacks the technology to keep up with other commercial banks. It's implementing policies that the systems used are not designed to handle. Sales goals are not only unreasonable, but unrealistic. Incentives for reaching said goals are so low they may as well not even exist. And good luck getting a management position if you already work here - they'll only hire from outside now. No ESOP, either.

  9. "Thank You For Banking With Us"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Whitestone, NY
    Former Employee - Teller in Whitestone, NY

    I worked at Astoria Financial part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Entering the position as Teller I quickly learned the requirements of a professional business environment. The staffing is cool and everyone seems to be friendly. Everyone understand that a job needs to be done on a daily basis.

    Cons

    You job is basically in the hands of customers who enter the bank as you are mystery shopped every quarter. If a customer just so happens not to like you their score can be based on their perception of you as a person rather than your customer service. At times it is difficult to build a relationship with customers due to the fact you must follow a certain pitch and procedure that is required with every interaction with a client. The opportunity to move up depends on who you know, sucking up, and your working abilities.

  10. Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Astoria Financial

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good managers, growth potential, great employees

    Cons

    No real raises, bad vacation plan

    Advice to Management

    Pay better

  11. Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Astoria Financial

    Pros

    Great people, great management, great everything

    Cons

    Bad pay, bad advancement, bad

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