Astoria Financial Reviews

Updated August 19, 2015
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Pros
  • Working hours are great, and there is flexibility at work as far as management is concerned (in 2 reviews)

  • Friendly work enivornment, great company values (in 2 reviews)

Cons
  • They expect your committment to be 100%, but they show absolutely no loyalty back to their employees (in 3 reviews)

  • Corporate is anware of basic functions at branch level (in 2 reviews)

More Pros and Cons

60 Employee Reviews

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  1. Good Transitioning Position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Astoria Financial full-time

    Pros

    The work is easy to perform, speaking to clients about their banking products. Selling some products. Good training, provides a lot of banking FDIC etc. information useful for the customer

    Cons

    Not enough flexibility for families with caregivers. discrimination very visual, small percentage of African American supervisors or managers. No encouragement to elevate one self. Felt discouraged. Forced to resign after request time to care for ailing parent and if was granted because they just wouldn't.

    Advice to Management

    Treat everyone equally across the board. Merit should be based on performance and dedicated employees who are willing to work with you and give value to your company. If you hire managers who have prejudices how can you excel in todays corporate scale. Develop a new motto, a new vision for the 21st century. Please note: everyone's experience is different so my review should not deter you but put you on the alert about management practices. We live and learn.


  2. Bank Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller
    Former Employee - Bank Teller
    Neutral Outlook

    I worked at Astoria Financial (More than a year)

    Pros

    hours are great, health benefits are fantastic, great cowokers

    Cons

    management is horrible, broken promises, they are picky when they look to promote others. someone with a high school diploma can get promoted against someone with a 4 year degree...

    Advice to Management

    give all a chance to get promoted from bank telling with a 4 year degrees instead of others who only have high school diplomas.


  3. Career Path is possible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in New York, NY
    Former Employee - Bank Teller in New York, NY
    Recommends
    Neutral Outlook

    I worked at Astoria Financial full-time (Less than a year)

    Pros

    Management was very official and kind. You learn a lot about banking through working here and everyone is out to help everyone.

    Cons

    Training could be a little more thorough. The referral system that they hold you too is almost always impossible to complete fully. High stress environment for a very low pay.

    Advice to Management

    Be more lenient on the tellers for their referrals and the financial consultant referrals. More training for all positions and make sure you hire good managers.


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  5. Poor product offerings hinder customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Astoria, NY
    Former Employee - Customer Service in Astoria, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    They don't appear to be seeking improvment, more of a take it or leave it culture.

    Cons

    Does not compete in the sector; overall poor customer service due to poor product oferings; CEO is non-responsive. Consider if you are looking for a short term position.

    Advice to Management

    Be responsive to customer feedback


  6. Average

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodbury, NY
    Current Employee - Anonymous Employee in Woodbury, NY

    I have been working at Astoria Financial (More than 3 years)

    Pros

    Good work life balance. Supportive team depending on department.

    Cons

    Not much training.


  7. Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Astoria Financial full-time

    Pros

    bank hours and holidays were nice

    Cons

    mgmt is absent and does not follow protocol

    Advice to Management

    mgmt needs monthly or quarterly training to reenforce all rules and procedures


  8. Vice president -Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President - Branch Manager in New York, NY
    Former Employee - Vice President - Branch Manager in New York, NY
    Recommends
    Positive Outlook

    I worked at Astoria Financial (More than 8 years)

    Pros

    Flexible Hours, Treat employees very good

    Cons

    Not too many branches

    Advice to Management

    Work hard and success will follow


  9. Old policies, low compensation, bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kew Gardens, NY
    Former Employee - Anonymous Employee in Kew Gardens, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Astoria Financial full-time (Less than a year)

    Pros

    Astoria has alot of training program, however you have to be on the manager's "good" side for them to allow you to attend.

    Cons

    The company is very sales oriented and the managers are like sharks with the employees and first them even if you make your goals.

    Advice to Management

    Stop being so sales oriented and build a better corporate culture and not cut throats.


  10. Pros and Cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Astoria Financial full-time (More than 10 years)

    Pros

    Excellent staff and employees. They really care about the customers and they do everything possible to ensure accurate and timely completion of their projects

    Cons

    Current Exec mgmt does not care about their employees at all. They laid me off after almost 36 yrs of employment with a less then a yr severance. Try finding a new job at 59.


  11. Helpful (1)

    Perfect if you want a career in telemarketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Personal Banker in Bayside, NY
    Former Employee - Licensed Personal Banker in Bayside, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Astoria Financial full-time (Less than a year)

    Pros

    There are none. This was honestly the worst job I have ever held. Initially the hours were great, but that was taken away in 2014 making employees and customers upset with the change.

    Cons

    You name it, it's a problem. It's a sales driven bank with terrible incentives for sales being met. While it's never said by anyone in management, the primary role of a banker is to be a telemarketer because the walk in traffic is almost non-existent yet the goals are so ridiculously unattainable. Was told 20 calls were expected per day from each banker when interviewed - it quickly became apparent that 20 cals was the minimum if you met your goals. If you didn't the calls were limitless, and I might add that the calls were made to the same select group of existing customers that already kept high balances with the bank. Sales is the only thing that matters to management. Those bankers that lie and deceive their customers are the only ones that are recognized. (It's not possible that these bankers are producing the sales numbers they do without doing what's best for their customers - most of these bankers produce more than the financial advisors that have a wider range or products to sell.) The technology for this bank is at least 15 years behind any other bank. Procedures are antiquated leaving most customers that aren't regulars upset that simple things like cash deposits take forever to complete. Management was in shambles for the year and a half I was with the company, both in my branch and other branches in my region. Managers are moved internally so frequently that there is so much of a disconnect in how things should properly be done. 90% of management is hired from other institutions and thrown on the job with no training on Astoria policies or procedures. This causes chaos, and managers do things as they want causing most branches to be reprimanded for failing audits. It all adds up to a miserable work environment.

    Advice to Management

    Create your own identity instead of mimicking the larger banks in the area. Stop pushing insurance and investments on every last soul that walks in the door. Upgrade your technology and procedures to 2015 (or at least 2010). Stop annoying your current customers with non-stop calls, they don't like it, they don't respond to it and those bankers that gloat about how well it works are just lying.



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