Asurion Reviews

Updated September 25, 2014
Updated September 25, 2014
263 Reviews
3.1
263 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Steve Ellis
82 Ratings

Review Highlights

Pros
  • Free directv if working as a directv agent and work from home opportunities (in 21 reviews)

  • Pretty good work-life balance, but you have to manage this yourself (in 10 reviews)


Cons
  • No work life balance, external training opportunities or ability to go to conferences (in 24 reviews)

  • No work life balance - bu t they don't pretend to have any either, so at least they are transparent (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great organization with energetic and smart people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, Marketing Strategy  in  Nashville, TN
    Former Employee - Director, Marketing Strategy in Nashville, TN

    I worked at Asurion full-time for more than a year

    Pros

    Collaborative environment
    Flat hierarchical structure
    Results oriented
    Opportunities for advancement
    Casual culture but very focused on getting things done
    Limited bureaucracy

    Cons

    Unlimited time off which means you never take time off
    Pay is somewhat below market with options should they go public
    Overall financial situation not shared with rank and file employees

    Advice to ManagementAdvice

    Greater transparency on financials and company trajectory

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative  in  Webbville, KY
    Current Employee - Customer Care Representative in Webbville, KY

    I have been working at Asurion full-time for less than a year

    Pros

    Work from home, no dress code

    Cons

    No major gripe, schedule is not flexible

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Very happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time for more than 5 years

    Pros

    Able to move up in the company. Can work in a call center or from home. Great supervisors. Not quick to fire. Will try and help you be successful.

    Cons

    Lots of system issues. Metrics hard to meet with so many system issues. Not sure if they need a better IT Dept or a better system. Had a great system and went with i-care and it sucks.

    Advice to ManagementAdvice

    Focus on keeping the systems going so that people can do their jobs and meet the numbers. Go back to the system we had as it worked and more user friendjy.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Place to work because of the atmosphere and facility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Technician  in  Phoenix, AZ
    Current Employee - Help Desk Technician in Phoenix, AZ

    I have been working at Asurion full-time for less than a year

    Pros

    Good management from top to bottom! They really seem to care about their employees

    Cons

    None so far only been here for 4 months

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN

    I have been working at Asurion full-time for less than a year

    Pros

    I love My job especially the bonuses we get

    Cons

    calls are back to back

    Advice to ManagementAdvice

    awesome management

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time for more than 5 years

    Pros

    Great atmosphere and good opportunity for advancement

    Cons

    Challenging to some in the area of diverse workforce and need to understand customer satisfaction in a virtual world

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    14.50/hr isn't worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premier Support Technician  in  Nashville, TN
    Current Employee - Premier Support Technician in Nashville, TN

    I have been working at Asurion full-time for less than a year

    Pros

    Nice clean atmosphere. Decent pay for Call Center.

    Cons

    Unstructured. Supervisors lack much needed training and many times are underqualified. Not great with understanding needed emergency/sick time off. Crazy scheduled hours that are close to impossible to change. They also participate is something called a shift bid. Basically a "Hunger Games" of scheduling. If someone has better stats than you, they have the right to take your schedule and leave theirs to you (no matter how horrible).

    Advice to ManagementAdvice

    TRAIN your supervisors! Chill out on being ONE minute late from break & accept that restroom breaks cannot always be scheduled in to your 15minute rescheduled break. My bladder doesn't cooperate on Command Centers schedule, sorry. Also, please please PLEASE stop calling yourself an Apple like company. You are so far from it, it's painful. Your employees don't love you and never will. We're all there just for that above minimum wage check that you shamelessly waive in front of our face every time you need us to promote some other bs Verizon app that does NOTHING on iPhones. Drops mic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    customer service, work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Mount Pleasant, SC
    Former Employee - Customer Service Representative in Mount Pleasant, SC

    I worked at Asurion full-time for more than a year

    Pros

    Working from home was the only PRO about this job.

    Cons

    Low pay . Angry customers all the time. Reps Constantly having to read same script over and over again. Constantly harassed by supervisor about getting a 5 star rating from each customer you talk to, which is impossible to get, when you're unable to give the customer what they want.

    Although they look at other things on the metrics that you are supposed to meet, the only thing that matters and the only thing they focus on, is your ratings from each customer. They practically drive you crazy on coaching you how to beg the customer to give you a 5 star rating. Frankly that aspect of the job is insulting and demeaning.

    If the customer did not get what they wanted, they are already irritated with you and don't want to give you a good rating, or listen to you beg for a good rating. If you don't like having to beg customers to give you a good rating at the end of each call and repeatedly reading the same script over and over again............ stay far, far, away from Asurion. (idea: could be the reason they are always hiring)

    Advice to ManagementAdvice

    Focus on something else, other than constantly rating reps on whether or not they all 5 star ratings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Asurion is an ok job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Asurion At Home  in  Meridian, MS
    Current Employee - Asurion At Home in Meridian, MS

    I have been working at Asurion full-time for less than a year

    Pros

    Helpful coworkers, the work life is pretty laid back and managers are helpful at times. Pay is not all what I would expect it to be, however overall this is a great place to work if your just joining the work force.

    Cons

    No enough training. Your pretty much after training is on your own in regards to taking a difficulty phone call unless your team leader is behind you. In addition, co workers can be helpful if they are not on a call. The benefits could be better as well.

    Advice to ManagementAdvice

    More training.

    Recommends
    Neutral Outlook
  11.  

    It's ok. They attempt to keep it fun, which is nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Nashville, TN
    Former Employee - Supervisor in Nashville, TN

    I worked at Asurion full-time for more than a year

    Pros

    Nice atmosphere, peers are great.

    Cons

    No work-life balance. In order to meet goals, you have to work on your days off. Split days off on some shifts, which can be hard for some with families.

    Advice to ManagementAdvice

    Try rewarding your supervisors to boost morale. Re-evaluate deadlines for deliverable. Managers need to be more involved on the floor with everyone.

    Recommends
    Positive Outlook
    No opinion of CEO

    Asurion Response

    Sep 26, 2014Asurion Glassdoor Team

    Thank you for your review and pointing out the great environment and coworkers you experienced during your time with Asurion. While you are no longer with us, we encourage employees to speak with ... More

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