Asurion

  www.asurion.com
  www.asurion.com

Asurion Reviews

Updated November 20, 2014
Updated November 20, 2014
302 Reviews
3.2
302 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kevin Taweel
4 Ratings

Review Highlights

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Pretty good work-life balance, but you have to manage this yourself (in 10 reviews)


Cons
  • No work life balance, external training opportunities or ability to go to conferences (in 25 reviews)

  • No work life balance - bu t they don't pretend to have any either, so at least they are transparent (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast paced

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion

    Pros

    Flexible schedule based upon seniority and performance

    Cons

    Many evening and weekend hours preferred

  2. 1 person found this helpful  

    Great career progression in a growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time (more than 3 years)

    Pros

    Your can develop your career at Asurion quickly. The environment rewards high performers for driving results with new opportunities to make an impact.

    Cons

    There is consistent and heavy change at Asurion. It is not isolated to one area of the company. Also, the pace is very fast. In addition, some area's of the company value flexibility, which limits the amount of firm process that is in place. The process adversity combined with the pace and change sometimes breeds ambiguity. People that like to build things and carve their own path will love it. Those who value structure will be miserable.

    Advice to ManagementAdvice

    Continue the double digit growth trajectory, but keep your eye on rewards and recognition.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PSS in Nashville, TN
    Current Employee - PSS in Nashville, TN

    I have been working at Asurion full-time (more than an year)

    Pros

    Love the atmosphere. 90%of management is great. People i work wit is awesome.

    Cons

    Hate that you have to say certain things a certain way to get a good quality score. It's always change on the script. Now it seems like they are firing people for anything now

    Advice to ManagementAdvice

    Management is ok mo complaints

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great company to work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Nashville, TN
    Current Employee - Director in Nashville, TN

    I have been working at Asurion full-time (more than 8 years)

    Pros

    Fast paced, numerous opportunities, great people that are incredibly smart and successful, flexible schedule, and environment that challenges people

    Cons

    Always continuous changes and shifting priorities which keeps it interesting but isn't for everyone.

    Advice to ManagementAdvice

    Continue to focus on people and keep Asurion a great place to work

    Approves of CEO
  6.  

    Rewarding & Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Boston, MA
    Former Employee - Regional Account Manager in Boston, MA

    I worked at Asurion full-time (more than 3 years)

    Pros

    Ability to run your own book of business, rewarding when overachieving

    Cons

    your fate is at the mercy of your client

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    everything was great with asurion except for there absent policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premier Support Technician in Nashville, TN
    Current Employee - Premier Support Technician in Nashville, TN

    I have been working at Asurion full-time (less than an year)

    Pros

    I will say the best thing about working with asurion is the pay

    Cons

    what are the chances is working with Aishwarya and is they continually the change their policies without telling you

    Advice to ManagementAdvice

    my advice to the upper management is to hammer at your policies and keep them straight and let your employees know

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Arlington, VA
    Former Employee - Software Developer in Arlington, VA

    I worked at Asurion full-time (more than 3 years)

    Pros

    Very good work environment, everyone is so friendly

    Cons

    Less salary range when compared to others

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Help

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Can anybody tell meif the training is at home or at a site?

    Cons

    none that I can think of

  10.  

    Great Company with constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SQA Analyst in Nashville, TN
    Current Employee - SQA Analyst in Nashville, TN

    I have been working at Asurion full-time (more than an year)

    Pros

    Has a great time off policy for full time employees and a great environment to work in.

    Cons

    Everything is constantly changing. You are never in the same spot for 6 months at a time.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Asurion Response

    Nov 14, 2014Asurion Glassdoor Team

    Thank you for your review. We enjoy our time off policy and are glad to hear you do too. We appreciate your commitment and resiliance through any change.

  11.  

    RUN FROM THIS INCONSIDERATE COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chatsworth, GA
    Current Employee - Customer Service Representative in Chatsworth, GA

    I have been working at Asurion full-time (less than an year)

    Pros

    NONE unless you count working from home.

    Cons

    There are a ton of these. When they hire they are going to expect you to shell out a considerable amount of money for someone looking for a job to even get started. Then you start training if you make it that far and the trainers are all condescending jerks who will be little you. My training class started with 45 at the end of 6 weeks we were 9. So if you make it through training then starts working on the floor. Once you get there your life is over because if for any reason you can't be glued to the phone you will be accruing attendance points. You cannot schedule any time off it will always be denied. Mainly in part because the turnover is so high that anybody they have is asked to work overtime on a daily basis. IF your looking for a job with good insurance this is not one their insurance is way over-priced and will take 25% or more of your paycheck. Also there are way too many chiefs and not enough Indians. Throughout my time here i see more trainers and supervisors and training assistants (NHAs) than I do normal employees. My own supervisor told me when I asked about the turnover they never lose anyone due to job performance its to overall attendance. This job is horrible. They only care about time and money. And from the word go you will nothing but an expendable number. Do not waste your time.

    Advice to ManagementAdvice

    You will keep experiencing a high turnover until A. you reel your trainers in they are rude and condescending and talk down to people. B. you call yourself flexible as far as scheduling goes, but that's only on your terms. Once hired your employees are not allowed to have lives. And you count every second against a persons attendance not a successful business model. If it were not for the insurance gimmick lets charge people for an insurance they will probably never use your company would not make enough money to afford the turnover and hiring alone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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