Asurion

  www.asurion.com
  www.asurion.com

Asurion Reviews

Updated December 16, 2014
Updated December 16, 2014
315 Reviews
3.1
315 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kevin Taweel
10 Ratings

Review Highlights

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Pretty good work-life balance, but you have to manage this yourself (in 10 reviews)


Cons
  • No work life balance, external training opportunities or ability to go to conferences (in 26 reviews)

  • No work-life balance, no schedule flexibility, very rigid attendance policy (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Strong co, talented mgmt team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion

    Pros

    Talent, hard working teams, fun environment, evolving with industry

    Cons

    Getting larger, decisions have more processes.

    Recommends
    Approves of CEO
  2.  

    Great job with a little patience and common sense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative I in Nashville, TN
    Current Employee - Customer Care Representative I in Nashville, TN

    I have been working at Asurion full-time (less than an year)

    Pros

    Excellent benefits, work from home, tons of optional overtime available. You are given all the tools you need to be successful within this company. But it takes determination and discipline. I see a lot of people complaining about the attendance policy, and honestly, if you're having trouble with attendance you're just plain lazy. You can miss up to 5% of your scheduled time over a 30 day rolling period. Which if you work 40 hrs/wk, ends up being one full work day per month. BUT when you work overtime, you get attendance credits. So if you happen to miss more than one day in a rolling 30 day period? Put on your big boy pants and pick up some overtime that is available almost everyday.

    Cons

    Base pay is not great, but you can subsidize that with incentive payouts, and by upgrading the protection plans. Work life balance also not great, as you're usually assigned to a split shift right off th bat. (4 hours in the morning, 4 hour break, 4 hours in the evening). But they do open shift bids often, so you should be able to get pretty close to the schedule you want within a year. Also, they monitor your calls frequently and you will be notified of you're not doing something right. There are certain points that must be hit on every call, no exceptions. And if they have to tell you more than once, you're getting written up, it happens. A write up is not the end of your career here. There are a lot of rules and regulations to live up to, and management understands that, as long as you're trying to improve, you'll be ok. And yes, some natural intelligence is required to fix people's directv equipment over the phone. This isn't a job where every call fits into one category or another, common sense is key. I've been with the company less than a year, I've gotten 2 raises, and I have great benefits. And to the person who said the benefits were 25% of their paycheck... You should probably come to work more so you can make more money. Top tier PPO benefits are $122/month. If that's 25% of your paycheck, you're doing something wrong. Or... Your math skills are not up to par. Either way, sounds like this isn't the place for you.

    Advice to ManagementAdvice

    Recognizing people for doing a good job is something this place could use some more of. There is a lot of negative being passed around at weekly coachings, so a little pat on the back would make a lot of people feel better. Yes, it's nice to see bonuses on your paycheck when you've hit your metrics, but it also wouldn't hurt to have someone actually acknowledge that this is a lot of work for less than $10/hr, and it takes a lot of patience to deal with the calls we get all day.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company, easy job and pay is great. Basic tech support for cell phone providers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Phoenix, AZ
    Current Employee - Tech Support in Phoenix, AZ

    I have been working at Asurion full-time (less than an year)

    Pros

    Cool environment, great pay for what your actually doing, easy job task on the day to day bases, also great opportunity to move up in company.

    Cons

    Almost anyone can get hired, a lost of constant changes, management just knows how to manage and doesnt know the technical aspect of the job.

    Advice to ManagementAdvice

    Train managers the same way you train employees that way they know the systems and steps of troubleshooting. All the managers know is how to manage, they cant really give any advice as far as troubleshooting and resolving customer issues.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fast paced challenging opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Nashville, TN
    Current Employee - Senior Director in Nashville, TN

    I have been working at Asurion full-time (more than 5 years)

    Pros

    Fast paced technology work environment. Many opportunities to make a difference and get involve in building platforms for the future

    Cons

    Fast paced sometimes leads to tight deadlines and long days but managers are more than willing to make up for it in flexible time off

    Advice to ManagementAdvice

    Stay focused on your be

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Passive-Aggressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PSS Tech Lead in Phoenix, AZ
    Former Employee - PSS Tech Lead in Phoenix, AZ

    I worked at Asurion

    Pros

    They are very flexible and work with your families issues if you have to leave or come in late.

    Cons

    They promote the favorites not the best for the job.

    Advice to ManagementAdvice

    Take a look into placing the right people where they belong.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Laying off every department from Sterling, VA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Sterling, VA
    Former Employee - Director in Sterling, VA

    I worked at Asurion

    Pros

    Nothing improved when Asurion acquired NEW

    Cons

    Asurion took away holidays, parties, work events, company picnics, jobs, opportunities for advancement. They don't want to hire from within.

    Advice to ManagementAdvice

    Management can't do anything, all of the decisions are made by people who are not involved in everyday operations, all they see is numbers.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Business/Technical Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Analyst in Nashville, TN
    Current Employee - Senior Technical Analyst in Nashville, TN

    I have been working at Asurion full-time (more than 3 years)

    Pros

    No standard vacation policy. The amount of vacation you get is up to you and your manager from day one. So it is possible to come in the door and take 4 weeks of vacation.

    Good Benefits.

    Very relaxed dress code. Shorts and tees in the summer months and Jeans and tees or sweaters or basically whatever you want to wear.

    The ability to work from home depending on your role. Good work-life balance.

    Cons

    Things are always in flux. There is absolutely no direction within the company. They jump from one shiny new thing to the other.

    Very silo-ed work environment. They are trying to move to a more agile development environment but the move is extremely slow.

    Heavy dependency on contractors on and offshore.

    Layoffs. They have and will layoff full teams in lieu of a "new direction" without warning. So it is extremely unstable.

    Reviews are extremely subjective and seem like they are based on how cool you are with your manager as opposed to your body of work which can make it challenging to get promoted.

    No training whatsoever. Basically you get pushed in the pool and it is sink or swim.

    Advice to ManagementAdvice

    Pick a direction and stick to it. Understand that there is no Asurion without your employees so treat them better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Horrible Calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Premier Support Technician in Phoenix, AZ
    Former Employee - Premier Support Technician in Phoenix, AZ

    I worked at Asurion full-time (less than an year)

    Pros

    Great Pay.
    Great Benefits.
    Great break and lunch rooms.
    Great Co-Workers.

    Cons

    Well with the above you would think it would all be Pros right?

    Well just as most have said you're micro managed to no end.
    You will also take calls from people who are upset 95% of the time due to their phone service. From the point you answer the phone to the point you end the call you will either be yelled at by the customer for things out of your control. You will have the customer not listen to you then get angry because you can't resolve the issue.

    Then comes trying to escalate the call to a Supervisor or Lead, good luck this will result in a longer wait for the customer and you to be abused by the customer as they are most likely busy trying to defuse another situation.
    Overall the job will be placed to you as a help desk position when in reality you're there to hold the customers hand through using their device. Now you would think this doesn't sound bad right? No I mean if they call because they have no clue how to add a contact to their phone from being able to beat a level on a game you have to help them with it. It doesn't matter if they are asking you for assistance in adding every single contact to their phone you are required to help them. You will only have about 5% of issues that you can resolve since most are related to the device itself or the area they live in to be honest.

    Advice to ManagementAdvice

    Stop micro managing your employees and using off the wall metrics.

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Sr. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Great compensation, great bonuses. Flexability

    Cons

    Awful leadership, looking for "yes men" rather than innovative ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great Opportunities, Horrible management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professor (Training and Development Specialist) in Phoenix, AZ
    Former Employee - Professor (Training and Development Specialist) in Phoenix, AZ

    I worked at Asurion full-time (more than an year)

    Pros

    The pay is ok, especially if you were in call centers before. if coming in 'off the street' as a management position, your pay will be substantially greater than one who is promoted, WHICH IS COMPLETELY AND UTERLY AND MORALLY WRONG.

    Cons

    The management here needs some help in figuring out, how to run a team and a call center. they will fire you for anything, provided you are not in a management role. if you are. your lucky, if you are an agent, be prepared to be MICRO MANAGED. this company has the potential for greatness, but unfortunately they are too stuck with their heads up their ... (guess the word i would use)

    Advice to ManagementAdvice

    Fire your management team like you do your agents. You dont treat all the same. you treat those in power with power. they should be held to a HIGHER standard. i used to love my job, until i realized that all you want is 'butts in the seats' and that those in management can do no HARM. this is such BS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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