Asurion Reviews

Updated July 4, 2015
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3.1
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Recommend to a friend
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Kevin Taweel
63 Ratings

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Great pay , work life balance is good (in 10 reviews)

Cons
  • There is no such thing as work life balance (in 26 reviews)

  • No work life balance - bu t they don't pretend to have any either, so at least they are transparent (in 13 reviews)

More Pros and Cons

467 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It is a great company to grow with.

    Cons

    There is nothing bad that I can come up with.


  2. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lawrenceville, GA
    Current Employee - Anonymous Employee in Lawrenceville, GA

    I have been working at Asurion full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You can work from home, great training, and coaches and trainers are very kind and patient and really care about your success in the company.

    Cons

    No issues with the job

    Advice to Management

    Keep up the great work


  3. asurion review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premier Support Technician in Nashville, TN
    Current Employee - Premier Support Technician in Nashville, TN

    I have been working at Asurion

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great work environment and overall a great compnany to work for.

    Cons

    Rules are always changing. Shift bids.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. PSS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits and overtime!!!! Nice place to work

    Cons

    No room for advancement. If you go for an interview they won't tell you amy cons to help you in the next position you apply for


  6. Premier support solutions representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great pay & ability to earn a bonus

    Cons

    The hours are not so great , you have to do a shift bid every six months


  7. Solid, stable, could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Management in Nashville, TN
    Current Employee - IT Management in Nashville, TN

    I have been working at Asurion

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Seems to be solid company with growth trajectory and constant search for next big thing to implement - usually such approach pays off.
    Good salary and benefits, in my case no outside offer can beat Asurion yet

    Cons

    Smart people and great leaders exist in Asurion but they are in silos. I am working in such silo, so I am lucky, however I see around many mediocre teams. If you happen to be in one - you are screwed....

    Advice to Management

    Recognize and promote smart leaders with human touch. Ignore politics. Be closer to mid management tier and you will be able to recognize such leaders and develop a right culture


  8. PSS Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Asurion full-time (More than a year)

    Pros

    Parts of the culture are fun, and at times doesn't feel like a call center.

    Cons

    No work life balance, pay is okay, bonus structure is flawed, tools issues, and no collaboration when trying to make change to processes or policies that aren't working. Corporate politics.


  9. Business Mananger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Manager in Leesburg, VA
    Former Employee - Senior Business Manager in Leesburg, VA

    I worked at Asurion (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company with lots of opportunties

    Cons

    there really are no Cons I enjoyed working for the company


  10. HR Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Nice people, good compensation, nice benefits. Liked the merge with NEW corporation.

    Cons

    Annoying upper management, frustrating to deal with. Sometimes wish the upper management would care more about the "work horses".

    Advice to Management

    Check in on the employees more often rather than taking them for granted. Lost many good workers due to that.


  11. tech agent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion full-time

    Pros

    none non on onon onh

    Cons

    low pay no work life balance



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