Asurion

www.asurion.com
Employer Engaged

Asurion Reviews

Updated March 4, 2015
Updated March 4, 2015
369 Reviews
3.1
369 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kevin Taweel
27 Ratings

Review Highlights

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Pretty good work-life balance, but you have to manage this yourself (in 10 reviews)


Cons
  • No work life balance, external training opportunities or ability to go to conferences (in 26 reviews)

  • No work-life balance, no schedule flexibility, very rigid attendance policy (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great company to work for!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Great opportunity for movement if you are looking for more than a job.

    Cons

    The growth of the company is always a good thing to have job security however, I feel like I'm unnoticed in a huge group of people and it's very hard to stand how because you are responsible for other's performance and things outside of your control, such as attrition.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    This was a great environment for learning call centers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Lead in Phoenix, AZ
    Current Employee - Technical Lead in Phoenix, AZ

    I have been working at Asurion full-time (more than a year)

    Pros

    I enjoyed working with the people here and I loved working with all the different operating systems. I get to solve problems all day and get paid for it.

    Cons

    Company values seem to be a "when convenient" deal. Training is sometimes lackluster.

    Advice to ManagementAdvice

    More communication for those on the front lines.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Excellent company to work with, great policies and benefits for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion

    Pros

    Open culture and ability to grow

    Cons

    None, great to work there.

    Advice to ManagementAdvice

    Great culture and benefits program. Helps in career progression.

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Asurion has an execellent primere technical support service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Coach in Antioch, TN
    Current Employee - Tech Coach in Antioch, TN

    I have been working at Asurion full-time (less than a year)

    Pros

    The benefits are great, compensation is above average. Employees have many opportunities for advancement.

    Cons

    Scheduling can be a hassle because of the 24 hour workload

    Advice to ManagementAdvice

    New metric business model should be considered.

    Recommends
    Approves of CEO
  6.  

    Love/Hate Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Quality Analyst
    Former Employee - Software Quality Analyst

    I worked at Asurion full-time (more than 5 years)

    Pros

    Asurion has so many perks from benefits, to the laid back culture, to the company's growth and innovation. I loved working there and enjoyed the many ups and downs that came with it.

    Cons

    The things that make you love Asurion will also make you hate it. Although I enjoyed being in a laid back environment, generally that laid back environment was not very productive in certain areas therefore SLAs were hardly if ever met. Asurion is known for constantly creating its "own fires" and then being the one to have to clean it up. Also being innovative has caused a lot of disconnect throughout the company. Yes there is growth, but no two departments are on the same page.

    Advice to ManagementAdvice

    My advice to management would be to implement more positions that catered directly to the people and directly to management. Many times we have OMs and Managers working in three or four positions while leading teams and needs are not being met. You want to invest in your people so they can grow and develop. You should not have to lose great people for lack of leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Work at home, schedule,nice management

    Cons

    No cons at this time

    Recommends
  8.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager, CARE in Nashville, TN
    Former Employee - Senior Manager, CARE in Nashville, TN

    I worked at Asurion

    Pros

    Medium sized company you can navigate easily to accomplish things. Time away from work policy is very liberal, vacation is not even tracked for exempt employees. Great people, good culture(except in IT).

    Cons

    Too much change too fast! No time for normalizing processes. The almost always look outside for Director and above roles, which sends a message to senior managers that growth is unlikely.

    Advice to ManagementAdvice

    Keep your culture and time away from work approach! You have a good bench strength of talent but a poor progression strategy for you talent.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company despite it all!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SQA Analyst in Nashville, TN
    Current Employee - SQA Analyst in Nashville, TN

    I have been working at Asurion

    Pros

    Flexible work environment
    Ability to work from home
    Great team environment
    Casual dress code
    Decent benefits, pretty decent pay

    Cons

    Stagnant company growth, no guarantee about the future stability.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great job awesome benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Tupelo, MS
    Former Employee - Customer Care Representative in Tupelo, MS

    I worked at Asurion full-time (more than a year)

    Pros

    Average pay but unlimited overtime awesome insurance packages and incentives

    Cons

    Since they were bought out by Asurion alot of policies changed and they're unfair.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Regional account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Bellevue, WA
    Current Employee - Regional Account Manager in Bellevue, WA

    I have been working at Asurion full-time (more than 3 years)

    Pros

    Awesome work life balance and fub

    Cons

    Salary. Wish we could earn more

    Advice to ManagementAdvice

    Awesome

    Recommends
    Positive Outlook

Work at Asurion? Share Your Experiences

Asurion

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.