Asurion Reviews

Updated September 1, 2015
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3.2
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Kevin Taweel
96 Ratings

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Great pay , work life balance is good (in 10 reviews)

Cons
  • There is no such thing as work life balance (in 26 reviews)

  • No work life balance - bu t they don't pretend to have any either, so at least they are transparent (in 13 reviews)

More Pros and Cons

531 Employee Reviews

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  1. Helpful (3)

    Interview Process for PSS Tech Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Technical Support - PSS in Las Vegas, NV
    Current Employee - Customer Technical Support - PSS in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Did my application online, got called for a phone interview that Friday. Then following Monday I was invited for an on site interview that Tuesday next day I got the call that I was offered the job which I happily accepted

    Cons

    None . Interview process was simply and fast . Great people working for Asurion


  2. customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FLORIDA in Crestview, FL
    Former Employee - FLORIDA in Crestview, FL
    Recommends
    Positive Outlook

    I worked at Asurion full-time (More than 10 years)

    Pros

    guaranteed 40 hours a week . Health Insurance. Nice People

    Cons

    The pile of paperwork required and the difficulty of submitting it if there is anything going on on a personal level in your life. No decisions made on site.

    Advice to Management

    Simplify the process of handling an employee when there is an issue of health or family emergency. Take away feeling of just being labor.


  3. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Telephone Customer Service Representative
    Current Employee - Work At Home Telephone Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everything is great about this company. The benefits the pay,managers and the incentives

    Cons

    I have no complaints about this company


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  5. Great company, limited opportunities for Work at Home agents

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Telephone Customer Service Representative
    Current Employee - Work At Home Telephone Customer Service Representative
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Way above industry standards for work at home agents regarding pay and benefits.

    Cons

    Limited opportunities for work at home agents and very little comradery.

    Advice to Management

    Offer at home reps job advancement opportunities that are not 100% on phones. This will increase moral and productivity.


  6. Excellent benefits! A company that believes in it's employees success!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support
    Current Employee - Tech Support
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (Less than a year)

    Pros

    Asurion provides a competitive pay scale, better than most work from home opportunities. The insurance benefits are better than I've seen from any company in years. The training is comprehensive and they welcome feedback. It takes a little legwork to get all the hiring process complete as the do drugtest and you have to have your ID (I-9) completed at a notary, but I find this as a plus. Holiday pay from the first day you work, no probationary period.

    Cons

    The only con I can think of is the schedules aren't very flexible, but you gain PTO hours starting from day one, so if you really need a scheduled day off AFTER TRAINING, you can take it.

    Advice to Management

    So far, I have nothing. They are a great company who believes in the TEAM.


  7. Transitioning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Smyrna, TN
    Former Employee - Manager in Smyrna, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Asurion (More than 10 years)

    Pros

    Progressive overall, diverse workforce, much opportunity for advancement if you have the right credentials. If you have an MBA from Vanderbilt you can write your own ticket

    Cons

    The company is transitioning into a new phase/focus. It is not as stable for employees as it once was. Many of the cool perks of working there have been removed. There is much turmoil, particularly at the Smyrna, TN facility. Many layoffs, restructuring of departments, etc.

    Advice to Management

    More transparency - employees feel that that have been misled during the last 2 years about the company's future and the stability


  8. Entry level tech job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    Decent benefits, easy job, decent pay

    Cons

    Lack of advancement opportunities, have to have a Disneyland personality on the phone


  9. Working here is what you make it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Saint Louis, MO
    Current Employee - Customer Service Representative in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Working at home and I Love it! If you love to help and have a good team spirit you can grow here. If you have a wonderful manager that really wants to see you grow its even better. I love the split shifts. I love the training process.

    Cons

    I guess we can always use more pay. The pay is decent and the incentives are awesome if you do your job well, which you should want to do a good job.

    Advice to Management

    The management is awesome I have had about 4 since I have been with the company and all made you feel special in there own way. Even working from home it still seems like your interaction is very personal.


  10. Awesome Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Columbus, GA
    Current Employee - Technical Support Representative in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    excellent pay rates, great benefits (health, bonus, dental, vision, 401k, incentives, discount options) and awesome company contributions into those benefits on behalf of the employee. Overtime always available, and many convienient shifts to choose from, brick and mortar work setting, and work from home positions available as well

    Cons

    raises only twice a year, but that is better than some companies

    Advice to Management

    keep up the good work


  11. Asurion is great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Escalations Specialist in Humble, TX
    Current Employee - Customer Escalations Specialist in Humble, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time (More than a year)

    Pros

    Benefits, easy to get promoted if you are handling your business, the coaches are great for the most part and always willing to assist

    Cons

    work at home originally seems great but sometimes you just need that office interaction, if system goes down at home it is hard to be able to just go in office and compensate while the issue is getting repaired may cause you to loose hours for work

    Advice to Management

    Keep up the great work however look into more training maybe even longer training for reps to ensure that everyone is on the same page because a lot of times there is a lot of conflicting information.



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