Asurion Reviews

Updated March 27, 2015
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3.1
384 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Kevin Taweel
32 Ratings

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Pretty good work-life balance, but you have to manage this yourself (in 10 reviews)

Cons
  • No work life balance, external training opportunities or ability to go to conferences (in 26 reviews)

  • No work-life balance, no schedule flexibility, very rigid attendance policy (in 13 reviews)

More Pros and Cons

Employee Reviews

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  1. Good company, lousy pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN

    I worked at Asurion full-time (less than a year)

    Pros

    Supportive atmosphere. Everyone from high execs on down are friendly and will speak with you on just about any topic. They do a great job of providing little extras for their workers like snacks, ample supplies in the break room etc.

    Cons

    The pay is ridiculously low, especially for the revenue generated by this company. They told the front line people over and over how we were the backbone of the organization, yet they don't pay like it. Even getting "promoted" to another position doesn't bring much of raise in pay.

    Advice to ManagementAdvice

    If you want to retain good people then you'll start paying people more. Especially for the main job of helping customers with phone insurance claims. I would have stayed but couldn't make it on the pay, and I'm a single guy with not a lot of bills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Amazing group of people who are supportive & encouraging. Everyone is focused on the customer & client.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager
    Former Employee - Regional Account Manager

    I worked at Asurion

    Pros

    Ability to run your business like it's your own. No micro managing.

    Cons

    Lots of travel is challenging for people with families.

    Advice to ManagementAdvice

    Continue to lead the team focusing on building relationships & client satisfaction.

    Recommends
    Positive Outlook
    Approves of CEO
  3. All around good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Smyrna, TN
    Former Employee - Anonymous Employee in Smyrna, TN

    I worked at Asurion

    Pros

    Good compensation and Work-life balance. Lots of training offered for professional and personal growth. The people I worked with were great.

    Cons

    Parking lot congestion got pretty bad at times. The airport-like security checkpoint they have could be a pain.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Process Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Process Architect in Nashville, TN
    Former Employee - Process Architect in Nashville, TN

    I worked at Asurion

    Pros

    Great culture. Great People. Willing to change.

    Cons

    Slight gap between the culture and management speeches

    Advice to ManagementAdvice

    Keep allowing people to drive changes.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. So far, so good!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CCR in Great Falls, MT
    Current Employee - CCR in Great Falls, MT

    I have been working at Asurion

    Pros

    Great benefits, Great trainers, Great incentives as well as bonus's, Managers are very supportive as well as hands on!!!

    Cons

    Very fast training, stats on call volume kinda sucks!!!

    Advice to ManagementAdvice

    Haven't been here long enough to go there yet.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Asurion @ Home - Overall, A Good Company in Which to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Asurion At Home in Houston, TX
    Former Employee - Asurion At Home in Houston, TX

    I worked at Asurion full-time (more than a year)

    Pros

    I worked with Asurion, LLC for one-and-a-half years as a Home-Based Customer Service Representative. The pay was good, for my needs. Working from home eliminated the need to buy gas for commuting or business clothes or any of the usual expenses required to work in a brick-and-mortar "offline" office. I couldn't have asked for a better supervisor. He ran a tight ship but he was extremely family-oriented and very fair-minded. I received my share of monetary incentives and that was definitely a plus. I suffered an injury and had to take a long-term-disability leave. Otherwise, I'd still be there.

    I recommended Asurion to a friend. He didn't get a home-based position but he did accept a position with them at their brick-and-mortar office in Houston, TX.

    Cons

    Part-time shifts, (20/hours per week), were not available.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Easy and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Technician in Phoenix, AZ
    Former Employee - Help Desk Technician in Phoenix, AZ

    I worked at Asurion

    Pros

    Bonuses, vto availability, a lot of different schedule to choose from, great company, awesome co workers, people are invovled in work activities and I love the newness of the building

    Cons

    Communication skills arent there with management, promoting is very challenging, supervisors super young and inexperienced, sometime things felt unorganized and training was all over the place

    Advice to ManagementAdvice

    Ongoing training needs to be better and not feel rushed, training needs to be more organized and taught better, metrics need to make more sense

    Recommends
    Neutral Outlook
  9. Great Leadership, Poor Communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time (more than 3 years)

    Pros

    Asurion has excellent benefits and creates a welcoming and comfortable environment to work.

    Cons

    Management's lack of communication skills creates uncertainty amongst the front-line workers and causes headache for front-line management.

    Advice to ManagementAdvice

    Be direct, precise and transparent when delivering both pleasant and unpleasant news.

    Recommends
    Negative Outlook
  10. 2 people found this helpful

    This was a great environment for learning call centers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Lead in Phoenix, AZ
    Current Employee - Technical Lead in Phoenix, AZ

    I have been working at Asurion full-time (more than a year)

    Pros

    I enjoyed working with the people here and I loved working with all the different operating systems. I get to solve problems all day and get paid for it.

    Cons

    Company values seem to be a "when convenient" deal. Training is sometimes lackluster.

    Advice to ManagementAdvice

    More communication for those on the front lines.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    PSS - "We have to get the numbers up"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Good people, good product, good training.

    Cons

    Inept leadership who simply funnel down the "We have to get the numbers up" message all the way down to the people who don't know how to get their numbers up.

    Advice to ManagementAdvice

    Learn to soften a message and give direction.

    Doesn't Recommend
    Negative Outlook

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