Asurion Reviews

Updated June 30, 2015
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3.1
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Recommend to a friend
Approve of CEO
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Kevin Taweel
63 Ratings

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Great pay , work life balance is good (in 10 reviews)

Cons
  • There is no such thing as work life balance (in 26 reviews)

  • No work life balance - bu t they don't pretend to have any either, so at least they are transparent (in 13 reviews)

More Pros and Cons

461 Employee Reviews

Sort: Popular Rating Date
  1. Premier support solutions representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great pay & ability to earn a bonus

    Cons

    The hours are not so great , you have to do a shift bid every six months


  2. Solid, stable, could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Management in Nashville, TN
    Current Employee - IT Management in Nashville, TN

    I have been working at Asurion

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Seems to be solid company with growth trajectory and constant search for next big thing to implement - usually such approach pays off.
    Good salary and benefits, in my case no outside offer can beat Asurion yet

    Cons

    Smart people and great leaders exist in Asurion but they are in silos. I am working in such silo, so I am lucky, however I see around many mediocre teams. If you happen to be in one - you are screwed....

    Advice to Management

    Recognize and promote smart leaders with human touch. Ignore politics. Be closer to mid management tier and you will be able to recognize such leaders and develop a right culture


  3. Business Mananger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Manager in Leesburg, VA
    Former Employee - Senior Business Manager in Leesburg, VA

    I worked at Asurion (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company with lots of opportunties

    Cons

    there really are no Cons I enjoyed working for the company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. HR Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Nice people, good compensation, nice benefits. Liked the merge with NEW corporation.

    Cons

    Annoying upper management, frustrating to deal with. Sometimes wish the upper management would care more about the "work horses".

    Advice to Management

    Check in on the employees more often rather than taking them for granted. Lost many good workers due to that.


  6. tech agent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion full-time

    Pros

    none non on onon onh

    Cons

    low pay no work life balance


  7. Great place to work, some kinks to iron out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Analyst in Nashville, TN
    Current Employee - Technical Analyst in Nashville, TN

    I have been working at Asurion (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Unlimited PTO (at least in theory - some teams apparently have a max number of days they can take off, but it seems like a hidden guideline more than a rule); many smart, kind people with a sense of humor! The downtown nashville building is very modern, too. the employee feedback survey this year demonstrates a willingness to improve where Asurion is lacking.

    Cons

    Org changes are frequent; they say you can work from home but on some teams, it's frowned-upon to WFH too often

    Advice to Management

    Work on the "One Team" mentality - the politics in technology keeps us from being as effective as we want to be


  8. Former employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They off a lot of vto which is good if you need that work life balance. I was in school and and mom.

    Cons

    Some of the managers just are plan out rude for no good reason so there's that

    Advice to Management

    Hire better managers them employees will feel that it is worth to stay at the job and not want to leave so easily


  9. RAM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Nashville, TN
    Current Employee - Regional Account Manager in Nashville, TN

    I have been working at Asurion full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work-life balance. Progressive vacation policy - no set time off. Work at home. Smart people running the company, a bunch of Stanford guys. Good vision for future. Culture should be a model for all other companies. Bonuses can be life changing when the company has a good year.

    Cons

    it's touch to complain about this place when you weigh the pros vs. cons.

    Advice to Management

    If McDonald employees soon get double minimum wage, does that mean we get our pay doubled too?


  10. Case management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pennsylvania in Philadelphia, PA
    Current Employee - Pennsylvania in Philadelphia, PA

    I have been working at Asurion full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working from home
    More independence than front line

    Cons

    Not much more room for growth
    low pay
    management sick
    Highly watched

    Advice to Management

    Don't be mad because you are low payed and don't have degrees. Some techs have more experience than managers and supervisors.


  11. Great Job w/ Excellent Benefits!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Chattanooga, TN
    Current Employee - Technical Support in Chattanooga, TN

    I have been working at Asurion

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A Wide variety of different types of benefits to chose from.
    The trainers and supervisors are A-M-A-Z-I-N-G!
    PTO accruals based on hours worked per pay period.
    Descent Pay with opportunities to grow!
    Great Schedule and guaranteed work!
    The interview was fairly easy, especially with the wonderful interviewer I had!

    Cons

    I haven't found any yet!



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