Asurion

www.asurion.com

Asurion Reviews

Updated January 29, 2015
Updated January 29, 2015
343 Reviews
3.1
343 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kevin Taweel
18 Ratings

Review Highlights

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Pretty good work-life balance, but you have to manage this yourself (in 10 reviews)


Cons
  • No work life balance, external training opportunities or ability to go to conferences (in 26 reviews)

  • No work-life balance, no schedule flexibility, very rigid attendance policy (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Amazing company... Couldn't have chosen a better place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time (more than 3 years)

    Pros

    Always improving technology for the customers, while investing in their leadership to develop those looking to advance.

    Cons

    Not a wide range of opportunities unless you live near HQ.

    Recommends
    Positive Outlook
  2.  

    Keep up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lots of Room to Move Up
    Current Employee - Lots of Room to Move Up

    I have been working at Asurion

    Pros

    Full of friendly faces and great personalities. Coming to work is a joy because you know that you will interact with great people around every corner of the building. You get a great deal of satisfaction helping the customer resolve their issues on the phone.

    Cons

    Fast paced environment with lots of micro-managing. If you are not a fan of someone breathing down your neck then maybe this place is not for you. Depending on your tech savviness you may find it easy to do your job or if you are not you may struggle at your job. The safety net promised in the form of support is flawed at best and sometimes you may find yourself drowning in policy and great customer support.

    Advice to ManagementAdvice

    Remove transfer requests.. there is nothing worse than knowing the steps to properly do your job and you tell the customer you need to transfer them only to end up defending your position to a tech lead especially one that makes you do rediculous research for an additional 10 miinutes that leads nowhere. Once again a flaw of the safety net policies this company tries to enforce.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Hours are very flexible. Unlimited PTO. The culture is great here. You can take as many off days, vacation days that your manager approves

    Cons

    You maybe required to work long hours (40-50 hour work weeks). You have to learn to adapt to change working at Asurion. Things are always changing. They are laying off 180 IT positions in the Application Development space.

    Advice to ManagementAdvice

    Senior Management needs to determine the direction they would like the company to move towards. Things are always changing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Very good company that provides great resources

    Cons

    pay could be better for job

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Best if the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Work life balance due to block schedules, health and 401k matching

    Cons

    nothing to complain about.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    The best part of this company is simply the flexibility they offer in terms of working from home and paid time off. With no official PTO policy, the expectation is that employees can take time off as they need it so long as they take care of any work deadlines.

    There are also plenty of opportunities to pursue whether it be in marketing, IT, finance, HR, etc.

    Cons

    Job security as evidenced by laying off 178 employees in IT.

  8. 1 person found this helpful  

    Great benefits, that is all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Associate in Nash, TN
    Former Employee - Customer Care Associate in Nash, TN

    I worked at Asurion

    Pros

    Work from home full time, excellent employee benefits include 401k, PTO, vacation/holiday pay, free stuff out the wazoo, bonuses, paid training.

    Cons

    Poor virtual training, throws you to the wolves even though they swear they don't and won't do that, and just overall feeling of incompetence after training is complete. They tell you nights are a requirement but they never offer that as an option, they hire mainly for early morning and midday shifts, you will not be offered a night position or will there be any chance for you to acquire those hours until you are up for a shift bid after 6 months.

    Advice to ManagementAdvice

    Provide onsite training that includes hands on product knowledge and live classroom interactions with demonstrations on tech related issues. Also, provide mentor time for new hires to listen with a seasoned agent to take calls and gain confidence and familiarity.

  9.  

    RUN AWAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Asurion full-time

    Pros

    Good time off options and good benefits good pay

    Cons

    upper management sucks you never know what is going on because it changes daily supervisor takes breaks and lunches with team members and is really sneaky almost never there for you to get things done when you have things going on with family. corporate plays with your bonus and you get writing up for almost everything. and the career opportunities they claim to promote from with in the company but new leaders and supervisors hired off the street when were the ones that do the work and know what is going on.

    Advice to ManagementAdvice

    stop cutting jobs and lieing to people in training about how all these perks with in the company its all about who you know. and stop playing with peoples bonuses.

    Doesn't Recommend
    Negative Outlook
  10.  

    Nice place to work....if you enjoy being micromanaged and dealing with customers frustrated with unresolved issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion full-time

    Pros

    Mostly friendly people. Challenging and changing landscape. Overtime/VTO available. Decent benefits. Good food and snacks. Opportunities for advancement and room for growth.

    Cons

    Pay could be vastly improved. No work/life balance. Micromanaged to the Nth level by people who know even less than you. Strict attendance policy. Company is only concerned with filling up seats to take calls, regardless of the rep's technical/customer service ptoficiency nor whether the customer's issue is taken care of nor their private information is protected.

    Advice to ManagementAdvice

    Stop hiring people with little or no experience for technical support and customer service roles. Do better work reference checks. Many of your acting and permanent supervisors couldn't properly coach and supervise if their lives depended on it and even faked their way in. Please have a stricter weedout process for your reps before and after training. Your customers are not receiving the service they pay for because of this. Stop micromanaging so much and give back middle management the flexibility to work from home. If you really care about positive customer feedback, make sure you resolve your issues and follow through. Please improve your pay scales. A rep on the floor with the tight amount of overtime, makes way more than your salaried supervisors. Sinchronize your purpoted values with what you actually do to your customers. Business is booming, but your bubble will burst soon if you don't realign your priorities.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion

    Pros

    Steady shift, get to work from home, team chat rooms to get managers help. Get to help customers daily

    Cons

    Rude customers can make it very discouraging. Long waits in chat rooms to get help. Pay is very low. Managers sometimes not very helpful

    Recommends
    Neutral Outlook
    No opinion of CEO

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