Asurion

  www.asurion.com
  www.asurion.com

Asurion Reviews

Updated November 25, 2014
Updated November 25, 2014
306 Reviews
3.2
306 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kevin Taweel
4 Ratings

Review Highlights

Pros
  • I will not leave the company nor change it for no reason did I mention I can work from home (in 29 reviews)

  • Pretty good work-life balance, but you have to manage this yourself (in 10 reviews)


Cons
  • No work life balance, external training opportunities or ability to go to conferences (in 26 reviews)

  • No work-life balance, no schedule flexibility, very rigid attendance policy (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, easy job and pay is great. Basic tech support for cell phone providers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Phoenix, AZ
    Current Employee - Tech Support in Phoenix, AZ

    I have been working at Asurion full-time (less than an year)

    Pros

    Cool environment, great pay for what your actually doing, easy job task on the day to day bases, also great opportunity to move up in company.

    Cons

    Almost anyone can get hired, a lost of constant changes, management just knows how to manage and doesnt know the technical aspect of the job.

    Advice to ManagementAdvice

    Train managers the same way you train employees that way they know the systems and steps of troubleshooting. All the managers know is how to manage, they cant really give any advice as far as troubleshooting and resolving customer issues.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Fast paced challenging opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Nashville, TN
    Current Employee - Senior Director in Nashville, TN

    I have been working at Asurion full-time (more than 5 years)

    Pros

    Fast paced technology work environment. Many opportunities to make a difference and get involve in building platforms for the future

    Cons

    Fast paced sometimes leads to tight deadlines and long days but managers are more than willing to make up for it in flexible time off

    Advice to ManagementAdvice

    Stay focused on your be

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Fast paced

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Asurion

    Pros

    Flexible schedule based upon seniority and performance

    Cons

    Many evening and weekend hours preferred

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Great career progression in a growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Asurion full-time (more than 3 years)

    Pros

    Your can develop your career at Asurion quickly. The environment rewards high performers for driving results with new opportunities to make an impact.

    Cons

    There is consistent and heavy change at Asurion. It is not isolated to one area of the company. Also, the pace is very fast. In addition, some area's of the company value flexibility, which limits the amount of firm process that is in place. The process adversity combined with the pace and change sometimes breeds ambiguity. People that like to build things and carve their own path will love it. Those who value structure will be miserable.

    Advice to ManagementAdvice

    Continue the double digit growth trajectory, but keep your eye on rewards and recognition.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Love

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PSS in Nashville, TN
    Current Employee - PSS in Nashville, TN

    I have been working at Asurion full-time (more than an year)

    Pros

    Love the atmosphere. 90%of management is great. People i work wit is awesome.

    Cons

    Hate that you have to say certain things a certain way to get a good quality score. It's always change on the script. Now it seems like they are firing people for anything now

    Advice to ManagementAdvice

    Management is ok mo complaints

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Rewarding & Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Boston, MA
    Former Employee - Regional Account Manager in Boston, MA

    I worked at Asurion full-time (more than 3 years)

    Pros

    Ability to run your own book of business, rewarding when overachieving

    Cons

    your fate is at the mercy of your client

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    everything was great with asurion except for there absent policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premier Support Technician in Nashville, TN
    Current Employee - Premier Support Technician in Nashville, TN

    I have been working at Asurion full-time (less than an year)

    Pros

    I will say the best thing about working with asurion is the pay

    Cons

    what are the chances is working with Aishwarya and is they continually the change their policies without telling you

    Advice to ManagementAdvice

    my advice to the upper management is to hammer at your policies and keep them straight and let your employees know

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company to work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Nashville, TN
    Current Employee - Director in Nashville, TN

    I have been working at Asurion full-time (more than 8 years)

    Pros

    Fast paced, numerous opportunities, great people that are incredibly smart and successful, flexible schedule, and environment that challenges people

    Cons

    Always continuous changes and shifting priorities which keeps it interesting but isn't for everyone.

    Advice to ManagementAdvice

    Continue to focus on people and keep Asurion a great place to work

    Approves of CEO
  10. 1 person found this helpful  

    Great Company with constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SQA Analyst in Nashville, TN
    Current Employee - SQA Analyst in Nashville, TN

    I have been working at Asurion full-time (more than an year)

    Pros

    Has a great time off policy for full time employees and a great environment to work in.

    Cons

    Everything is constantly changing. You are never in the same spot for 6 months at a time.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Asurion Response

    Nov 14, 2014Asurion Glassdoor Team

    Thank you for your review. We enjoy our time off policy and are glad to hear you do too. We appreciate your commitment and resiliance through any change.

  11.  

    Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Arlington, VA
    Former Employee - Software Developer in Arlington, VA

    I worked at Asurion full-time (more than 3 years)

    Pros

    Very good work environment, everyone is so friendly

    Cons

    Less salary range when compared to others

    Recommends
    Positive Outlook
    Approves of CEO

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