Atlantic.Net Reviews

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2.5
3 Reviews
Recommend to a friend
Approve of CEO
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Marty Puranik
3 Ratings

Employee Reviews

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  1. Underpaid, overworked but a great place to learn valuable skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Ops Tech in Maitland, FL
    Former Employee - Network Ops Tech in Maitland, FL

    I worked at Atlantic.Net full-time (more than a year)

    Pros

    Access to lots of different technologies like VOIP, Cisco routers/switches, Linux servers, Windows servers, etc. Able to experiment on test servers with these technologies on the limited free time available.

    Cons

    Always busy, constant flow of customer issues from a wide range of tech levels, from grandma having trouble with her dialup, to helping Colo customers trace a DDoS attack. Need to be able to flip constantly between these type of tasks.

    Advice to ManagementAdvice

    Workers here need more incentive to stay with the company. From my experience, the below average pay combined with the amount of skills you aquire, make working here a stepping stone to bigger and better paying jobs.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. Good place to work if you are in college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Member Services Representative in Gainesville, FL
    Former Employee - Member Services Representative in Gainesville, FL

    I worked at Atlantic.Net

    Pros

    flexible schedules
    business casual workplae
    good people with desire to learn and help each other

    Cons

    lower paying than other customer service positions
    difficult to advance

    Advice to ManagementAdvice

    more metrics provided to reps to know how we are performing on the floor, and overall as a team
    information from senior management should be more available and ther should be a comment box that is to be shared with senior managelment at each dept, it shouldnt always have to be provided to the suervisor to translate to senior managers.

    Approves of CEO
  3. 2 people found this helpful

    How many hats can one person wear?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Linux Administrator
    Former Employee - Linux Administrator

    I worked at Atlantic.Net

    Pros

    Entirely a hands on job. Great way to learn the ropes. It is a data center after all. Use them how they will use you and move on. Just know that from day one and you might keep your sanity and health. A lesson I learned the hard way.

    Cons

    Grinding the stone gets tiresome. Especially when pleading with management how to do things better. Unfortunately the higher ups have no management or people skills. Giving constructive criticism from a technical point of view that what we are doing is absolutely wrong is a jab to their ego and a personal attack on their position. Attempting to climb the ladder is futile and from what turns into opportunity turns into heartache. Projects will be proposed, started, and never finished or even the more insane; projects that have no tangible meaning will be initiated and finished. Basically doing the wrong thing is normal, planning for anything is negated, and catastrophe is met with panic. While one would think to learn from their mistakes; they do not and shrug it off and move in in the context of more sales, unicorns and shiny things. It's like high school all over again. Highly depressing. There are double standards when it comes to techs, and other senior administrator who does what he pleases which is usually doing nothing. There are only about 8 techs, most unskilled because of the pay rate. This causes a lot of the work to be skewed. Despite, raises are never given, supplies are never bought, people are never hired, spending is not an option. Even so with the few employees here, I have never met the CEO. Pizza for the Christmas party. No coffee pot or coffee. Asking for a raise is met with double talk and lies. Being chastised by email is a usual occurrence for miniscule things, and usually because lack of proper guidance, procedure or support. Management refuses to actually show up and prefers to work from home. Of course, they are doing nothing. It's just sad to think how intimidated I was and it turned out this way.

    Advice to ManagementAdvice

    As cliche as it is, pay people more.

    Disapproves of CEO

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