Atlantic.Net Reviews

Former Employee – worked at Atlantic.Net full-time for more than a year

Pros – Access to lots of different technologies like VOIP, Cisco routers/switches, Linux servers, Windows servers, etc. Able to experiment on test servers with these technologies on the limited free time available.

Cons – Always busy, constant flow of customer issues from a wide range of tech levels, from grandma having trouble with her dialup, to helping Colo customers trace a DDoS attack. Need to be able to flip constantly between these type of tasks.

Advice to Senior Management – Workers here need more incentive to stay with the company. From my experience, the below average pay combined with the amount of skills you aquire, make working here a stepping stone to bigger and better paying jobs.

Yes, I would recommend this company to a friend

Former Employee – worked at Atlantic.Net

Pros – flexible schedules
business casual workplae
good people with desire to learn and help each other

Cons – lower paying than other customer service positions
difficult to advance

Advice to Senior Management – more metrics provided to reps to know how we are performing on the floor, and overall as a team
information from senior management should be more available and ther should be a comment box that is to be shared with senior managelment at each dept, it shouldnt always have to be provided to the suervisor to translate to senior managers.

Former Employee – worked at Atlantic.Net

Pros – Entirely a hands on job. Great way to learn the ropes. It is a data center after all. Use them how they will use you and move on. Just know that from day one and you might keep your sanity and health. A lesson I learned the hard way.

Cons – Grinding the stone gets tiresome. Especially when pleading with management how to do things better. Unfortunately the higher ups have no management or people skills. Giving constructive criticism from a technical point of view that what we are doing is absolutely wrong is a jab to their ego and a personal attack on their position. Attempting to climb the ladder is futile and from what turns into opportunity turns into heartache. Projects will be proposed, started, and never finished or even the more insane; projects that have no tangible meaning will be initiated and finished. Basically doing the wrong thing is normal, planning for anything is negated, and catastrophe is met with panic. While one would think to learn from their mistakes; they do not and shrug it off and move in in the context of more sales, unicorns and shiny things. It's like high school all over again. Highly depressing. There are double standards when it comes to techs, and other senior administrator who does what he pleases which is usually doing nothing. There are only about 8 techs, most unskilled because of the pay rate. This causes a lot of the work to be skewed. Despite, raises are never given, supplies are never bought, people are never hired, spending is not an option. Even so with the few employees here, I have never met the CEO. Pizza for the Christmas party. No coffee pot or coffee. Asking for a raise is met with double talk and lies. Being chastised by email is a usual occurrence for miniscule things, and usually because lack of proper guidance, procedure or support. Management refuses to actually show up and prefers to work from home. Of course, they are doing nothing. It's just sad to think how intimidated I was and it turned out this way.

Advice to Senior Management – As cliche as it is, pay people more.