Au Bon Pain Reviews

Updated August 27, 2014
Updated August 27, 2014
71 Reviews

2.6
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Au Bon Pain President & CEO Sue Morelli
Sue Morelli
24 Ratings

Review Highlights

Pros
  • Managers were helpful and flexible with my scheduling and the discount on lunch was pretty good Good work environment and nice people (in 3 reviews)

  • Employees are really great people to work with great place and fun place work as a first job (in 3 reviews)


Cons
  • such low pay it was just a waist of time and my girlfriend who was there to agrees (in 3 reviews)

  • Middle and entry level managers spend a lot of time taking cover to duck responsibility and accountability (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Review of company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Boston, MA
    Former Employee - Cashier in Boston, MA

    I worked at Au Bon Pain part-time for less than a year

    Pros

    This is good place to work and to learn.

    Cons

    There is no such cons. It balances everything.

    Advice to ManagementAdvice

    The work is amazing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Interesting work but challenging environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Au Bon Pain full-time

    Pros

    Strong brand and heritage, room to grow in my position. The team I worked on was amazing.

    Cons

    Office culture was depressing and demotivating - most coworkers would not even bother to acknowledge you with a simple hello when passing in the hallway. Antiquated systems made it difficult to accomplish simple tasks.

    Advice to ManagementAdvice

    Please recognize that people are your best asset and take care of them! Work-life balance - working from home, and flexible schedules would go a long way to help retain individuals.

    Doesn't Recommend
  3.  

    Getting to meet a lot of different people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Flushing, NY
    Current Employee - Cashier in Flushing, NY

    I have been working at Au Bon Pain full-time for more than a year

    Pros

    Au Bon Pain is a fun place to work, and even better when is busy, time goes fast! Coworkers are awesome, and this company tries to have outgoing employees. They have a flexible schedule, so is great for student. The main Manager, and coworkers are people you would love to work with.

    Cons

    Poor management, some of them don't know how to treat with costumer and employees. But some of them are cool, too. Sometimes they make you feel like a slave, you cannot eat during your working hours (But supervisor can; nor all of them, though), and there are so many unfair things they do. Very strict place to work, you have to follow rules 100%. Sometimes they don't even appreciate all your hard work.

    Advice to ManagementAdvice

    You have to remember that just because we're getting paid less than you, doesn't mean we are less. We are human beings, and deserve to be treated like that.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Great total amazement! I enjoy stocking the beverages and ice bucket.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Utility  in  Philadelphia, PA
    Current Employee - Maintenance Utility in Philadelphia, PA

    I have been working at Au Bon Pain full-time for more than a year

    Pros

    Ahh working within your pace level.
    Maintaining supreme eye contact.
    Benefits like eating some snack promos bread items.
    Bagels cinnamon crisp.

    Cons

    High priced sandwiches.
    Also can't eat too many cookies or to take home.
    Pay raises can take over 1 year maximum or minimum.

    Advice to ManagementAdvice

    Can employees rotate positions and swap days with each other.
    Work extra hours to show improvement.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Unbelievable

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Director  in  New York, NY
    Current Employee - Director in New York, NY

    I have been working at Au Bon Pain full-time for more than 3 years

    Pros

    Can't recall anything positive since the Einsteins arrived. The food is good thanks to the chefs in Boston. In general the chafes have nice employees

    Cons

    Culture, morale and pride are gone. Seems people stopped caring when Sue gave up and let the Einsteins screw things up. Looking for short term wins instead of building a brand. Very condescending leadership, which is ironic since it's worse since they got here. Run don't walk away

    Advice to ManagementAdvice

    Sell it's over

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Awful and toxic enviornment at Corporate/Support Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Au Bon Pain full-time for more than 3 years

    Pros

    Discount food 50% on overpriced ill prepared food.

    Cons

    Unhealthy work culture filled with rude and disrespectful people and a management that does nothing to change it, especially HR. Expensive health insurance which goes up each year only to be absorbed by the less than competitive performance increases and lackluster bonuses. Abnormally high turnover reflective of a disconnected management team lead by an absent CEO.

    Advice to ManagementAdvice

    Wake up!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Spiraling downhill lead by the ineffective CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Boston, MA
    Current Employee - Manager in Boston, MA

    I have been working at Au Bon Pain full-time for more than 5 years

    Pros

    Great history a once proud company that was the class of fast casual. Company is growing locations

    Cons

    This company has turned over almlost the entire Senior Team and results are still poor. The only person remains the CEO. Obviously she needs to go too!

    Advice to ManagementAdvice

    Join Panera

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    No room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graphic Designer  in  Boston, MA
    Former Employee - Graphic Designer in Boston, MA

    I worked at Au Bon Pain full-time for more than a year

    Pros

    Free pastries and discounts in all cafes

    Cons

    Poor communication. Lack of care about employees, unwelcoming environment, not very easy to grow within the company they will hire outside before promoting..I could go on and on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Day to day job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Au Bon Pain

    Pros

    Daily clinetelle, and basic job funcions, jobs are somewhat routine so its easy to get the hang of

    Cons

    some o the management was done poorly

  11.  

    cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Atlanta, GA
    Current Employee - Cashier in Atlanta, GA

    I have been working at Au Bon Pain part-time for less than a year

    Pros

    flexible work schedule
    not as much hard labor as other positions
    simple job

    Cons

    unorganized
    low pay
    rude customers
    zero benefits

    Advice to ManagementAdvice

    be more organized and have a more up to date register

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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