Auntie Anne's

  www.auntieannes.com
  www.auntieannes.com

Auntie Anne's Reviews

Updated December 16, 2014
Updated December 16, 2014
90 Reviews
3.0
90 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Auntie Anne's President & CEO William Dunn
William Dunn
15 Ratings

Review Highlights

Pros
  • Free pretzels and a nice peaceful atmosphere to work in (in 12 reviews)

  • Fun making pretzels makes time go by fast, relatively easy job (in 10 reviews)


Cons
  • No opportunity for growth, poor owner involvement, low pay (in 5 reviews)

  • Also being a minimum wage job with no foreseeable raises there is little incentive to stay on board for the long run (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Just pretzels and lemonade.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Lead in Merrimack, NH
    Current Employee - Shift Lead in Merrimack, NH

    I have been working at Auntie Anne's full-time (more than 3 years)

    Pros

    Lots of hours to pick up, easy management position on my resume. This job is demanding but really increases one work ethic and has developed me in a more professional manor.

    Cons

    You work with pretzels and lemonade. The only bad thing is when the malls are in the slow season drama starts.

    Advice to ManagementAdvice

    Be more straight forward to employees.

    Recommends
    Neutral Outlook
  2.  

    The best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auntie Anne's

    Pros

    Cinna sticks are f***ing amazing

    Cons

    No thing bad to say

    Advice to ManagementAdvice

    Have kelly work everyday

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Managing a snack place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Buffalo, NY
    Current Employee - Store Manager in Buffalo, NY

    I have been working at Auntie Anne's full-time (more than an year)

    Pros

    Job isn't very difficult, pretzels are quite good

    Cons

    Company tries to dictate every aspect of management: from hiring/terming to how you write your schedule.

    Advice to ManagementAdvice

    Be in the store more often

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Good starting company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Member in Strongsville, OH
    Former Employee - Crew Member in Strongsville, OH

    I worked at Auntie Anne's full-time (less than an year)

    Pros

    You could take home pretzels if you closed, it was a really simple job. As long as you tried to upsell and make combos and such, they treated you well. Lots of opportunities to pick up shifts and get some hours. The coworkers were awesome while I was there. Great company overall.

    Cons

    Pretty small raises, not very much room for advancement unless you're at corporate. My manager was kind of ridiculous sometimes when it came to just nitpicking everyone. Kinda sucks around the holidays, but every mall job sucks then. This is a good first job/high school job.

    Advice to ManagementAdvice

    better raises, people will stick around longer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Pretty Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Syracuse, NY
    Former Employee - Shift Supervisor in Syracuse, NY

    I worked at Auntie Anne's full-time (more than 3 years)

    Pros

    Fun making pretzels makes time go by fast, relatively easy job. Most Co-workers are great and love talking to regulars.

    Cons

    Sometimes times are slow and all you are doing is making product and throwing it away. it is kind of depressing but what can you do?

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good workers bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager in Duluth, GA
    Former Employee - Shift Manager in Duluth, GA

    I worked at Auntie Anne's full-time (more than an year)

    Pros

    Good workers
    Nice customers
    Discount
    Made friends
    Good for college students

    Cons

    Management
    Salary
    Cut time
    Dont pay for overtime

    Advice to ManagementAdvice

    Care more bout your workers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Fantastic Starting Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Limerick, PA
    Former Employee - Shift Leader in Limerick, PA

    I worked at Auntie Anne's part-time (more than 3 years)

    Pros

    My location had some great people, amazing flexibility, and fantastic hours, at least in the summer months. Last minute situations that came up were handled tactfully, shift switching was allowed, and the work was easy. The main owner was a fantastic guy who really cared about his employees, and compensation was great for a starting high school job! There was a lot of opportunity for moving up in the store--they rarely hired outside management.

    Cons

    There tended to be a decent amount of personal drama that affected the work place and wasn't always handle the best by management. Work was sometimes very physically demanding in terms of endurance--long shifts especially during holidays and extreme heat during the summer, as we were an outdoor location.

    Advice to ManagementAdvice

    There needed to be more emphasis on professional work life. There were a lot of indications of favorism and an upsetting amount of personal drama brought into the work place that shouldn't have been allowed.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Worst company I've had the displeasure of working for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auntie Anne's part-time

    Pros

    Easy to learn.. and I suppose free pretzels aren't bad.

    Cons

    It can become incredibly overwhelming when a rush of customers come. The stores are tiny, and yet during peak hours they will shove at least 12 employees just in the front (not including the 4 or 5 working in the back). I had the misfortune of being a cashier, and it gets old. Quick. Especially if you are never rotated.

    Upper management is INCREDIBLY CHEAP. All of my coworkers could not STAND working there, and they were there longer than me. Management has been cutting back on employee perks over the years, and giving no incentive whatsoever or praise whenever a successful secret shop is done.
    On top off all of this, our store was a high volume store. Which also meant never getting a weekend off, ever. They will work you to the bone and give you nothing to show for it.

    Personally, I found this to be by far the absolute worst company I've ever worked for.

    Advice to ManagementAdvice

    Stop caring more about pretzel sales than your own employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Managerial balancing act

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Monroe, LA
    Former Employee - Manager in Monroe, LA

    I worked at Auntie Anne's full-time (more than an year)

    Pros

    This employer gives budding managers a great, low-stress environment to get real-world experience about how a business runs. Inventory control, hiring and termination practices, time management skills, and predicting labor needs.

    Cons

    Your biggest challenges are going to be employee management. Frequently, you might find yourself filling in for employees that call in and cannot work. Predicting inventory needs can be tricky for seasonal work, especially if you have no historical view from previous years. People (customers) get very very worked up over product freshness, including raking coffee, sugar, napking, and straw dispensers off of your counter. Additionally, you e really got to watch your employees to make sure that they are not trading your merchandise for other vendor merchandise. Finally, it is best practice to avoid employing stoners, but you may find that they are psychologically more able to handle the tedium and mind games that come from some of the more unbalanced customers.

    Advice to ManagementAdvice

    Makes sure your franchise owners are actually maintaining that equipment. Kona filters on soda machines go unchanged for years. Safety cages on mixers off for months. Ovens with loose hinges, causing the door to fall open and burn employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It was not as relaxed as you'd expect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Kentwood, MI
    Former Employee - Shift Leader in Kentwood, MI

    I worked at Auntie Anne's full-time (more than an year)

    Pros

    Shifts are typically kept short

    Cons

    Small staff, small work environment, Kentwood location specifically is a dreadful place to work. Store manager doesn't keep after his employees. Things get confused and not done.

    Doesn't Recommend

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