Auntie Anne's Reviews

Updated August 26, 2015
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3.2
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Auntie Anne's President & CEO William Dunn
William Dunn
24 Ratings

Pros
  • The free pretzels were nice to eat (in 12 reviews)

  • Fun making pretzels makes time go by fast, relatively easy job (in 10 reviews)

Cons
  • No opportunity for growth, poor owner involvement, low pay (in 5 reviews)

  • Also being a minimum wage job with no foreseeable raises there is little incentive to stay on board for the long run (in 5 reviews)

More Pros and Cons

133 Employee Reviews

Sort: Popular Rating Date
  1. Shift Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in San Jose, CA
    Former Employee - Shift Leader in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Auntie Anne's (Less than a year)

    Pros

    flexible hours with fun coworkers

    Cons

    focused sometimes too much on monthly sales goals


  2. Crew Member

    • Work/Life Balance
    Former Employee - Crew Member in Wilmington, NC
    Former Employee - Crew Member in Wilmington, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I enjoyed rolling and hosting. My favorite shift was mid and closing.

    Cons

    Lots of people complained about the prices.


  3. manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Myrtle Beach, CT
    Former Employee - Manager in Myrtle Beach, CT
    Recommends
    Positive Outlook

    I worked at Auntie Anne's full-time (More than 3 years)

    Pros

    easy job, laid back but can be fast paced at times in busy season as i was located at a tourist spot in myrtle beach. decent pay for what the job was, i mean you make and sell pretzels.

    Cons

    customers can be rude and treat you poorly cause they look at you like a lowly fast food worker. company constantly adds new products and expects more and more and to always be full of each item. But when you make things to order when busy and product has a 30 min shelf life it can be hard to always have all products ready.

    Advice to Management

    listen to feed back from employees who are in the store everyday on what sells and how to streamline things a bit to make business run smoother


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  5. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Auntie Anne's part-time (More than a year)

    Pros

    Great Boss, Fun work environment, Flexible hours

    Cons

    I did not have any issues with the job or management.

    Advice to Management

    Evenly distribute hours to shift leaders to maximize their happiness


  6. To Have or Have Not Corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Auntie Anne's full-time

    Pros

    Auntie Anne's was a great company to work for as a full time employee. Their benefits were great and the working staff had a great team attitude. They strive to be on top of the latest technology for the fast food franchise.

    Cons

    Since Anne Beiler no longer owns the company it is obviously not the same company with respect to the family owned style of management. Where your opinion counted and there was a respect for you as a member of the company. Auntie Anne's is now owned by a conglomerate company and has the corporate mind set of a much larger company. If you like the corporate structure then this company is for you.


  7. Your Mileage May Vary

    Current Employee - Anonymous Employee in Port Charlotte, FL
    Current Employee - Anonymous Employee in Port Charlotte, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Auntie Anne's part-time (More than 3 years)

    Pros

    You can build good relations with your co-workers when given the opportunity, sharpens hand-eye coordination a bit, and can have a flexible schedule.

    Cons

    Work environment can get very hectic when given the chance, and there is a monthly secret shop that will scrutinize you if you don't ask the numerous questions they want you to ask.

    Advice to Management

    Your employees are your most valuable asset so treat them well, and you can't predict customers like a flock of birds.


  8. Stressful but easy money,

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Tampa, FL
    Current Employee - Store Manager in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Auntie Anne's (More than 5 years)

    Pros

    Easy hours, easy work, mostly just show up and work hard and things will happen for you.

    Cons

    Trying to find employee's that both say they want to work and actually work

    Advice to Management

    Easy as long as you jump through the hoops.


  9. Auntie Anne's review

    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook

    I worked at Auntie Anne's part-time (More than 3 years)

    Pros

    Move up postion fast Raise after 30 days

    Cons

    Hours depends on how business goes


  10. Overworked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in San Jose, CA
    Current Employee - Store Manager in San Jose, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at Auntie Anne's full-time (More than 3 years)

    Pros

    Great Pay, Great Pretzels, Learn how to multitask, fun,

    Cons

    Unstable staffing, Too much pressure to SELL a certain way (it changes all the time), customers don't understand that pretzels take 8 mins to cook and that they are good for 30 mins (which means we aren't Mcdonalds with 50 patties of meat waiting for you to order) we have to watch how much we make and sometimes the person in front of you orders the pretzel you want, work with 2 people at a time.

    Advice to Management

    To Auntie Anne's : Stop forgetting its about the customer, Your secret shopper standards takes away the personal interaction for most people, selling is not easy for everyone, so it comes off as they HAVE to say this and HAVE to say that. its very rare that someone can remember all the standards and say it like a genuine suggestion. To Franchise Owners: Stop being greedy. the 2 people at a time puts too much pressure on people. That is why turnover is high. You can't say you should have added someone else to the shift, it's not that easy not everyone is available to come in at a moments time, or if we even have the time to call someone in. You need to think long term, Its costs you about 11.75 an hour to constantly be hiring because of turnover. why not hire better people for more money hourly.


  11. Wonderful company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Muncie, IN
    Current Employee - Store Manager in Muncie, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Auntie Anne's (More than a year)

    Pros

    Flexible schedules Company cares about training their employees Simple cut and dry instructions throughout all stores Easy chance to move up within store Cares about their customers and their community!

    Cons

    Not a lot of opportunity for a pay raise, low pay rates. Not much wrong with this company!

    Advice to Management

    District managers should work on praising each of store managers more often.



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