Aurora Loan Services Reviews

Pros

Sense of accomlishment at the endd of the day

Cons

They do not promote fairly it is definitely who you know. They dont even come close in compensation to the last company I worked for but expect 100 times more work.

Advice to Senior Management

Try paaying us for what we do not on how many minutes we are on the phone or if we accidently cough.

Pros

good vacation Package.
Unlimited Sick time
PTO

Cons

No recognition
tedious work and unexpectedly long hours.
No recognition
Pow whow meetings held by supervisors/mgmt
management poking nose in personal affairs
Low employee morale

Advice to Senior Management

Trust the responsibility given to employees at work. Do not poke your nose in the personal matters of employees.

Pros

Good Benefits that is about it.

Cons

If you do something wrong you will hear about it. If you work exceptional for 3 years without a complaint you will be given raises but will not be given any kudos, but they will bring up the one thing that you did 2 years ago. Foreclosure prevention is not given any respect although you have to learn all differnt types of positions to do that position well. Other depts look down on us because we are a "call center" --they could not do what we do deal with the difficult customers we deal with every day. I know of people who had 15 years of underwriting experience but can't get out of the call center--because they lable us as just a call rep. Losing A LOT of good people.

Advice to Senior Management

Treat people with respect. Many people have so much experience but will move on because there is no respect for what we do. Even in the bad economy this job is not worth it. Would not surprise me if Aurora laid off 4000 people tomorrow. Management is totally out of touch.

Pros

The benefits and the people that works there were about the only good thing.

Cons

It was most impossible to find a manager to get wires released by strict deadlines, which caused more unnecessary stress. There were constant layoffs and uncertainty, with and increasing workload expected from the same amount of hours worked (no OT allowed), a large amount of unfairness in regards to promotions and advancements.

Advice to Senior Management

Perhaps recognize people that actually do a great job. There are many people that feel unappreciated and unrecognized for their efforts and that they can never advance out of their current jobs. Management keeps wasting money in technology which prove to be unwise decisions when it then fails. Perhaps make sure the crap works before forcing the employees to the use it could be a new concept.

Pros

Paycheck beats unemployment, but then managment is on a power trip. Can anybody spell real guidelines. for professionlism? Started April 2009 with a dept of 110 now there are 55 reps in Denver? And we're supposedly the best paid at 35k?

Cons

Irrate customers ,unkept promises. Qa is a joke beware of micromanagement and call center highschool types that are 20-50 years old. This job is not a career but a stepping stone to other companies.

Advice to Senior Management

More training,better pay,lessmicro-management,, What a joke,Denver layoffs and no definite date for remaining employees.

Pros

Good benefits. Very nice working environment with cafeteria and gym. Nice people.

Cons

Has anyone ever seen an org chart? They seem to be forbidden from public view. Internal transfers seem problematic. Internal political conflicts are evident. Poor performing and incompetent employees seem to linger longer than needed. Mortgage crisis has made things slightly more tense than the normal working environment.

Advice to Senior Management

Continue to work hard through the tough mortgage mess. Take a good look at the mid-level managers and clean out those who do not add value to the organization.

Pros

Difficult to get fired, tenured employers get 4 weeks of vacation at 5 years (but this amount changed to new hires after 2008),

Cons

No profit sharing, secretive upper operations, medical perscription coverage changed and is now very expensive, no real tuition reimbursement, employee morale is of no convern, there is a real threat of retirbution if you try to post out of one department into another

Advice to Senior Management

Realize that morale is important and expensive. Managers should be forced to follow HR policies and should be reprimanded when they don't. Employees really can be your greatest asset if you treat them well.

Pros

Having a job & getting paid

Cons

small, title fees, not best pay, little to no room for advancement, very unhappy customers

Advice to Senior Management

open to changing some things

Pros

Fast-paced environment. Opportunities to learn new things. Nice facilities.

Cons

Besides financial instability of the company, poor management. More transparency into current manaegment team and stability of organization as well as Lehman.

Advice to Senior Management

Develop career plan for employees.

Pros

Other collegues and the paycheck

Cons

They hire promotions from outside of firm

Advice to Senior Management

Go back to Management School, your MBA GPA must have been very low