Auto Club of Southern California

www.calif.aaa.com
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Auto Club of Southern California Reviews in Costa Mesa, CA

Updated February 28, 2015
Updated February 28, 2015
66 Reviews
2.3
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert T. Bouttier
66 Ratings

Review Highlights

Pros
  • Good benefits and vacation and time off policies when compared to many companies (in 19 reviews)

  • Financially stable company; job security (in 14 reviews)


Cons
  • Worst of all is the mediocre upper management resistant to change (in 12 reviews)

  • Executives boast about there being no work/life balance whatsoever (in 5 reviews)

More Highlights

66 Employee Reviews Back to all Reviews

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  1.  

    Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Contractor in Costa Mesa, CA
    Current Contractor - Contractor in Costa Mesa, CA

    I have been working at Auto Club of Southern California as a contractor (less than a year)

    Pros

    solid mainframe shop using current technology

    Cons

    too many H1B visas and outsourcing everything. This will come back to bite them in the future when they realize they have lost control of their software

    Advice to ManagementAdvice

    less outsourcing

    Recommends
    Positive Outlook
  2. 3 people found this helpful  

    Steady job. Financially stable company. Isolated senior management. 20-30 years behind the times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counsel in Costa Mesa, CA
    Current Employee - Counsel in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    Steady job. Financially stable company. Pension. Friendly employees. Members are valued.

    Cons

    Very old fashioned. Very inflexible. Monitors employees hours and considers any time out of the office as non-work time, even for exempt employees. Tele-commuting not allowed. Not a friendly place for anyone with a need for flexible start times (mothers, those that commute, those with any family etc.) Senior Management is isolated in their own wing, and rarely venture out of it. Consequently, they lack any deep understanding of how the company operates. Annual increases in pay are limited to no more than 2%. 1% is typical, but after 5-7 years, most employees wages decrease compared to inflation.

    Advice to ManagementAdvice

    Introduce yourself to modern management principles and those that have worked in the modern work environment. This is meant as a constructive criticism, it really is.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Avoid at all costs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk in Costa Mesa, CA
    Former Employee - Clerk in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (more than 10 years)

    Pros

    Co-workers were great, building was convenient

    Cons

    Lying, conniving, evil upper management

    Advice to ManagementAdvice

    Stop the BS of "do the right thing because it's the right thing to do"! Nobody above supervisor level does! You treat employees like dirt!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    The good, the bad and the ugly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Costa Mesa, CA
    Current Employee - Manager in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    The culture of this company is extremely customer/member focused. At the end of the day, all the decisions made at the corporate level are honestly aimed at creating value and world class customer service for our members. The company can be a great place for someone looking to start their career . . . insurance, travel, customer service . . . it is a great place to start. Additionally, what the company lacks in base pay incentive, it makes up for in benefits. The medical options are at the "Cadillac" level, and it is one of the few companies to still offer a pension AND a 401K with generous corporate matching, This 114 year old company is here to stay and will continue its steady growth as its services evolve to better meet the needs of the communities it serves.

    Cons

    For all the love the company has for its members & insureds, the same can not be said of its employees. If you are on the front line of customer service or sales, it is all pretty straight forward . . . your pay and your job is strictly based on your performance. If you don't meet your goals, you are out. If you ever drop your commitment quality customer service, you're out. That all makes sense, right? The challenge is when you move into more professional/strategic or management positions. At that point, the company will ride you until you have enough and quit or until it breaks your spirit. I've seen it time and time again . . . don't be stuck here in a mid-level management position in your 40s, because you will live in fear of your future with the organization. You will never be able to work hard enough, be smart enough, or think strategically enough. It doesn't matter if you are in Claims, Accounting or one of the call center operations. It is a cultural handicap that resulted as a response to the company's old "fat-cat" days back in the '80s when the company almost went our of business. Sadly, senior executive management continues to thing their employees are, at their core, lazy. It is sad, because there really are a number of very committed employees working there.

    Advice to ManagementAdvice

    A little bit of trust and appreciation would go a long way. Do you really want your employees scared to come to work?

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Claims Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Costa Mesa, CA
    Current Employee - Claims Adjuster in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    Great benefits throughout including great Health/Dental, etc.
    Great starting pay at 42,000
    Promotion from a "I" to a "II" serves a great percentage of salary increase.
    Great room for advancement and a lot of opportunities in the Claims Department alone

    Cons

    Job can be stressful, since you're investigating accidents. You deal with attorneys, some stressful members.
    The raises are a joke and it hardly catches up with the cost of living
    Quite a bit of goals to meet in order for you to meet the highest available raise increase, including your yearly bonus. Don't meet the goals, you don't get a bonus and a very low increase in your wage.

    Advice to ManagementAdvice

    Encourage development and do not discourage advancement. Also, give your employees a better raise to meet or exceed the cost of living.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Bad Managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Costa Mesa, CA
    Current Employee - Project Manager in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    You can work a 40 hour week and go home at the end of the day.

    Cons

    Non-innovative, old fashioned. Really poor management. Management fears being fully transparent. Upper management rules with fear instead of reward.

    Advice to ManagementAdvice

    Get your head of the sand and handle the issues.

    Doesn't Recommend
    Neutral Outlook
  8. 3 people found this helpful  

    Overall company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services in Costa Mesa, CA
    Current Employee - Member Services in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    Wow. loss of words at that question. Benefits maybe?

    Cons

    This is the worst company I have ever worked for and I have done call center customer service for 30 + years, including supervisor. HEY GUESS WHAT sups, mentor, instead of beating down. You only care about your bonuses, and not us. Customer service, not pushing products. Get an irate member on the line, and "oh sure sir, can I sell you something: They know nothing about timing and discretion. Well, of course how could they( the supervisors) With the exception of a few, most of our supervisors are too busy with their headphones on, listening to calls from the past. Hey, what about dealing with problems at that moment. Cancellations would probably be a lot fewer if we had some sort of role models. . Also. you cannot look at someone the wrong way, and not fear being fired. This is a very hostile and unhealthful work environment

    Advice to ManagementAdvice

    quit picking supervisors to fill the void with the "temporary Supervisor" bit. We are not stupid and we know that was just so you did not have to advertise.

    Recommends
    Neutral Outlook
  9.  

    Pretty Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Costa Mesa, CA
    Current Employee - Software Engineer in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    Lots of talented people exist here. It's a friendly to work environment and they definitely do take care of their talented people.

    Cons

    Too much bureaucracy gets in the way of making positive improvements unfortunately...

    Advice to ManagementAdvice

    Be more lenient in terms of hours in the building.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 6 people found this helpful  

    Worst Company I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent (As DSU and Branch) in Costa Mesa, CA
    Former Employee - Insurance Agent (As DSU and Branch) in Costa Mesa, CA

    I worked at Auto Club of Southern California

    Pros

    They treat their customer well.
    They have a good auto/home insurance product.
    They have a reputable brand name.

    Cons

    Employees are not treated well, i.e., no Christmas Party. When I was a trainee, the treat for us (as viewed by corporate) was to let us tour the executive floor and then they gave a cookie after (I am dead serious).

    Their pay structure for insurance agent is unfair, i.e. no residual payment. They grade their insurance policy A, B, and C. A being least risky and C a high risk. An A policy would usually consist of a family that owns a home; drives new but not luxury cars (toyota, ford, nissan, etc...); no citation or accidents; coverage is for high liability with high deductible for collision and comp. For this type of policy, an agent can expect to make between $100 to $300. Unfortunately these kinds of policy are hard.

    Most commons policy are the C policies. These policies consists of new drivers, licensed less than 5 years; high mileage drivers; drivers with citations or accidents within last 3 years; renters with liability coverage only. These high risk policy usually are very expensive ( can range from 1k to 3k); however, you make very little. An agent can expect to make about $10 to $30 for a C policy. This can be frustrating when you write a $3000 C policy and get $30 for it.

    To make it worst, AAA audit your policy. How much you make depends on your "Accuracy" Scorecard and the grade of your policy. The accuracy is based on what you report about the driver and what they auditor reported about the driver. For example, let's say you spoke the driver and she told you she drives 6k a year, and then the auditor calls the driver and she tell him that she drives 8k a year, you get dinged.

    A 100% accuracy rating means that you can get 100% of that $30 C policy that you wrote; however, there are very few agents that have 100% accuracy. Most agents hangs around 80 to 85 %.

    Nepotism (favoritism) is rampant in AAA. It is also a very hostile corporate environment. It is not uncommon to find unethical employees moving up the ranks.

    Advice to ManagementAdvice

    It is useless to give any advice; they will go unheeded. Most likely you will get punished.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Don't care about their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent in Costa Mesa, CA
    Current Employee - Sales Agent in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (more than 3 years)

    Pros

    good medical insurance. paid training. pension plan. opportunities to move up. Top performing sales people make $120,000 or more. Financially stable company.

    Cons

    Punitive compensation plan, small mistakes can cost you thousands of dollars per quarter. 6 day work week. no paid time off. Managers that either never did their employees job, or did it only for a short period of time. High turnover rate. Unable to bring in / keep talented people. Terrible software systems. No work life balance. Difficult inter-department interactions.

    Advice to ManagementAdvice

    Senior mgmt needs to retire. Their replacements need to focus on building a better organization by placing value on their people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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