Auto Club of Southern California Reviews

Updated July 1, 2015
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Auto Club of Southern California President and Chief Executive Officer Robert T. Bouttier
Robert T. Bouttier
56 Ratings

Pros
  • Good Benefits with company paid pension plan (in 19 reviews)

  • It's a stable company but not much room for growth (in 14 reviews)

Cons
  • Worst of all is the mediocre upper management resistant to change (in 12 reviews)

  • Executives boast about there being no work/life balance whatsoever (in 5 reviews)

More Pros and Cons

226 Employee Reviews

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  1. Former Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative II in Santa Clarita, CA
    Former Employee - Claims Service Representative II in Santa Clarita, CA

    I worked at Auto Club of Southern California full-time (More than a year)

    Recommends
    Recommends

    Pros

    Great group of people; claims adjusters here were funny and smart and always treated me well. Opportunities to advance. Senior employees and managers always made time for employees.

    Cons

    The work is demanding and can be stressful.

    Advice to Management

    Keep up the good work


  2. Benefiting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Long Beach, CA
    Current Employee - Customer Service Representative in Long Beach, CA

    I have been working at Auto Club of Southern California (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Easy , repetition . Office jobs are always nice .

    Cons

    Have to have tough skin ppl can be very rude over the phone . Can get very busy no breaks in between calls .

    Advice to Management

    More benefits, give me a reason to be happy while working


  3. CRS II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in San Diego, CA
    Former Employee - Customer Service Advisor in San Diego, CA

    I worked at Auto Club of Southern California (More than 5 years)

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    The Auto Club provides great pay, training and benefits. They also provide job security provided you are performing as an employee.

    Cons

    Executive management seems disconnected to what it is that their agents actually do to service their members.

    Advice to Management

    In the call centers, your agents are your best asset. They do the job day in and day out. They are the ones that use the systems and assist your members. Why not take your top agents in each office and create a virtual focus group for improvements to the systems or changes to member guidelines?


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  5. Helpful (1)

    Do 3 jobs for the price of One

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, other opportunities, co workers, training , licensing

    Cons

    Charge backs
    Paperwork
    Micro managing
    No work life balance
    Phone time

    Advice to Management

    Get off your employees back. You already over work then. Stop adding things on


  6. Helpful (4)

    Good but conservative!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Steady financially strong company with good benefits. One of the few that still offer pension.

    Cons

    Systems need to be updated! Would make the job easier on an employee thus making it better for the member...

    Advice to Management

    Step into the modern world! You can't stay relevant without getting with the times. Spend the money to upgrade all of our systems instead of putting it into NASCAR...


  7. Helpful (7)

    Too Old-School Mentality in a Competitive Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pension plan by far is the best perk in addition to the 4% match on the 401(k).

    Cons

    Where do I start? The general population loves AAA. Employees, not so much. Big Brother is always watching. The cameras, the keystrokes, the managers and the beloved Kronos.

    If you're someone who likes to use your brain, has a strong work-ethic, craves a challenge and likes the idea of climbing the corporate ladder, AAA is NOT for you.

    Managers are nothing more than order-takers and get their marching orders from those above (they drank the kool-aid). They have little or no interest in training, developing and encouraging their teams. They disappear for hours on-end and are unable to be located by either email or cell, though they are "always" working. They have no interest in listening to their employees (whether it's an idea or an issue) and always appear to be in self-preservation mode in keeping their job.

    AAA is all about sales. If anyone tells you otherwise, it's a lie! Though 'Lengendary Service' is the motto, if you don't hit the numbers, you'll be reminded (on a daily basis) that you WILL lose your job.

    The turnover of employees in the Branch offices is ridiculous. Members notice this, too, and it doesn't bode well when all they see is a revolving door.

    Advice to Management

    1. LISTEN to your employees. They know what they're talking about.
    2. EVOLVE (which requires CHANGE) into a company that employees are proud to work for!
    3. Hire COMPETENT LEADERS (anyone can manage)


  8. Helpful (2)

    Stepped into a time machine and went back 10 yrs in my career

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California

    Pros

    Stable Company with Pension Plan. Most people are helpful and friendly. Work is easy, albeit mind numbing and fruitless. Great place to work if you're not ambitious.

    Cons

    Standardized, Cookie-Cutter and Creativity killer. Better suited for younger employees looking to build a foundation for their careers or older individuals looking for a pension before they retire. Horrible place for mid-career individuals. This company also runs really lean, mid-career staff can act as executive assistants to help cut costs. Truly a company stuck in the 80's with outdated systems. MS Access is their bread and butter still and the amount of paper waste is unbelievable.

    Advice to Management

    You're a 2 out of 5 star company on here for a very good reason. You're the old grandpa who hates Rock N Roll, Rap, and anything new or modern.


  9. Billion dollar company, cheap like a moth-eaten suit at a thrift store

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    A collection of good to great products are available. Everyone knows of Emergency Roadside Service but don't overlook travel, insurance, and branch services.

    Cons

    So cheap the facilities are frequently so dirty the roaches won't stay. Stained, threadbare carpet is normal except at the gleaming administrative offices. There is not a well-thought leadership program leading to the best employees leaving for better and better paying opportunities.

    Advice to Management

    Make front-line staff feel important. Compensate them in a way that makes them want to stay instead of jumping to a mega corp that pays a buck more an hour for less desirable working conditions. The membership fee is ridiculously low for what the member gets. I know they are afraid of losing members but the trade off is losing knowledgeable staff and constantly hiring lower and lower quality individuals.


  10. Helpful (6)

    Human Resources

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Friendly co-workers, decent salary, ducks by the pond are cute to look at while eating your lunch.

    Cons

    Old building, smelly restrooms, archaic computer systems, A LOT of red tape in every process, including internal dept processes.


  11. Helpful (19)

    Working Hours

    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    Flexible working hours prior to August 1, 2015. Happy employees with Flexible Hours and good benefits. Longevity a plus.

    Cons

    Effective August 1, 2015 The Automobile Club of Southern California will be enforcing all employees to adhere to the core hours of 8:30 am to 5:30 pm, with a mandatory 1 hour lunch break. What this means for employees who began their careers at the Auto Club because of their flexible hours and benefits offered, is that employees with school aged children will now have to pay daycare since they will not be able to come in at 6 or 7 am in order to be off from work in time to pick up their children from school. It means that those employees who accepted a career at the Auto Club so they could continue their education, will now have to leave their studies or find a program that can accommodate studying at night. It means that those employees who maintain two jobs will now have to choose one or the other. It means that people with long distance commuting will now be adding to the already congested traffic during peak hours, instead of being able to commute at 5 or 6 in the morning when they were able to come in to work at 6 or 7 am. It means that the change in core hours the Auto Club is enforcing will benefit the Club (don’t know how yet, since it’s been very secretive) but will only be bringing extra expenses to its employees.

    The major impact this change will have is traffic around AAA offices, especially around the Administrative Offices in Costa Mesa, which holds approximately 3 thousand of its approximately 7 thousand Southern California employees. Approximately 3 thousand people will now be traveling during the peak traffic hours to get to the office in Costa Mesa, and into the parking lot of its Administrative buildings by 8:30 am Monday through Friday. Approximately 3 thousand people will be leaving those same buildings at 5:30 pm and will be headed into the peak rush hour traffic. The streets of Fairview Road, South Coast Drive, Harbor Boulevard, and Sunflower Avenue will be extremely congested around those hours. Prior to this change traffic is currently dispersed between the hours of 5:30 and 10:00 am and between 2:30 and 7:30 pm.

    It is uncharacteristic of the Auto Club who for more than 100 years has stated that its “Legendary Service” sets AAA apart from the competition. This “Legendary Service” is provided by its employees.

    Advice to Management

    Trust your employees. They provide the "Legendary Service" the Auto Club is famous for.



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