Auto Club of Southern California Reviews

Updated July 31, 2015
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Auto Club of Southern California President and Chief Executive Officer Robert T. Bouttier
Robert T. Bouttier
64 Ratings

Pros
  • Good Benefits with company paid pension plan (in 19 reviews)

  • It's a stable company but not much room for growth (in 14 reviews)

Cons
  • Worst of all is the mediocre upper management resistant to change (in 12 reviews)

  • Executives boast about there being no work/life balance whatsoever (in 5 reviews)

More Pros and Cons

241 Employee Reviews

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  1. Helpful (2)

    Sr technical consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Consultant in Costa Mesa, CA
    Current Employee - Senior Technical Consultant in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Loyalty to its staff is legendary, therefore most of its staff is close to or over geriatric state. Nicely located

    Cons

    Just like most companies, cubicles are crap and show complete lack of respect for employee. Very traditional lacks any stimulans for improvement.

    Advice to Management

    Adhere more to industry standards, try to invest in quality of the IT process. Invest in true corporate architecture at every level and try to implemen a development methodology!


  2. Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for.

    Cons

    Work load is very high.


  3. Old school,non flexible work hours,low growth opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Costa Mesa, CA
    Former Employee - IT Consultant in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Benefits like 401k,medical,pension,stable environment and not for profit co hence less aggressive in terms of changes

    Cons

    Old school functionality,low flexible work hours,low growth opportunities,less motivation for talented individuals


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  5. Helpful (7)

    A great experience, learned a lot, managed to multi-task and overcome obstacles.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Former Employee - Insurance Sales Agent in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A very good training for two months. Good medical benefits, good income and a pension plan if you last five years.

    Cons

    Micromanagement in the worst form. Too much politics, too much favoritism, not fair at all on phone duty hours. You really have to hustle to survive.

    Advice to Management

    Phone duty all day to every agent. Agents are humans, a kind word goes a long way. All managers should go through a Managers Training Course. Read "How to win friends and influence people" by Dale Carnegie.


  6. Helpful (1)

    Instructor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructor in Costa Mesa, CA
    Current Employee - Instructor in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good medical and dental benefits

    Cons

    Salary below industry average for similar jobs

    Advice to Management

    Do the right thing for your members and employees, with less concern about personal accolades.


  7. great opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Agent in Orange, CA
    Current Employee - Field Sales Agent in Orange, CA

    I have been working at Auto Club of Southern California

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Potential is there to earn great income and possible room for advancement.

    Cons

    It's a grind every month, long hours at times.


  8. Helpful (3)

    Do 3 jobs for the price of One

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, other opportunities, co workers, training , licensing

    Cons

    Charge backs Paperwork Micro managing No work life balance Phone time

    Advice to Management

    Get off your employees back. You already over work then. Stop adding things on


  9. Helpful (1)

    CRS II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in San Diego, CA
    Former Employee - Customer Service Advisor in San Diego, CA

    I worked at Auto Club of Southern California (More than 5 years)

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    The Auto Club provides great pay, training and benefits. They also provide job security provided you are performing as an employee.

    Cons

    Executive management seems disconnected to what it is that their agents actually do to service their members.

    Advice to Management

    In the call centers, your agents are your best asset. They do the job day in and day out. They are the ones that use the systems and assist your members. Why not take your top agents in each office and create a virtual focus group for improvements to the systems or changes to member guidelines?


  10. Former Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative II in Santa Clarita, CA
    Former Employee - Claims Service Representative II in Santa Clarita, CA

    I worked at Auto Club of Southern California full-time (More than a year)

    Recommends
    Recommends

    Pros

    Great group of people; claims adjusters here were funny and smart and always treated me well. Opportunities to advance. Senior employees and managers always made time for employees.

    Cons

    The work is demanding and can be stressful.

    Advice to Management

    Keep up the good work


  11. Benefiting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Long Beach, CA
    Current Employee - Customer Service Representative in Long Beach, CA

    I have been working at Auto Club of Southern California (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Easy , repetition . Office jobs are always nice .

    Cons

    Have to have tough skin ppl can be very rude over the phone . Can get very busy no breaks in between calls .

    Advice to Management

    More benefits, give me a reason to be happy while working



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