Auto Club of Southern California Reviews

Updated April 25, 2015
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2.0
194 Reviews
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Robert T. Bouttier
46 Ratings

Pros
  • Good benefits and vacation and time off policies when compared to many companies (in 19 reviews)

  • Financially stable company; job security (in 14 reviews)

Cons
  • Worst of all is the mediocre upper management resistant to change (in 12 reviews)

  • Executives boast about there being no work/life balance whatsoever (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. very good!

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    This is a very good company!

    Cons

    it would be ideal if opportunity for growth is higher!

  2. Helpful (3)

    Good Place to Gain Experience in Customer Service but Management Needs to Listen to Workers More

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Emergency Road Service Representative II in Burbank, CA
    Former Employee - Emergency Road Service Representative II in Burbank, CA

    I worked at Auto Club of Southern California full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I worked in the ERS (Emergency Roadside Service) Department

    * One of the few companies that still offer a pension plan and they also offer a percent match when you utilize their 401K retirement option
    * Healthcare benefits are good
    * Co-works were very nice to work with
    * You will definitely gain experience in utilizing customer service and soft skills with AAA members
    * Generally you are not micro-managed while you are working

    Cons

    * Management is now too focused on pushing ERS employees to up-sell products instead of focusing on helping members
    * Pay raises are extremely minuscule at best

    Advice to Management

    *Listen to employees on the floor and sincerely take their advice
    *Do not set unrealistic time goals for workers to be on the phone and then turn around and dump new products on them to upsell

  3. Helpful (2)

    Sr. Ops Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Operations Analyst in Costa Mesa, CA
    Current Employee - Senior Operations Analyst in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Close to home & stable

    Cons

    Too many manual process. Outdated system & technology. Way too conservative.

    Advice to Management

    Need to listen and change

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  5. Helpful (2)

    Frustrating & Incompotent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Services in Costa Mesa, CA
    Former Employee - Insurance Services in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Extremely easy to shine because the company lacks educated/professional talent from top to bottom.

    Cons

    Incompetent management. Unprofessional management. Closed-minded management. Impersonal management. Juvenile managers that punish employees and focus only on protecting their own careers.

    Advice to Management

    Management is the problem. They provide improper training and no leadership so hard-working employees who mean well receive no growth.

  6. Helpful (9)

    Old fasioned, out of touch, low pay, no flexibility and employees don't matter.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst in Costa Mesa, CA
    Current Employee - Operations Analyst in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company has been in business a long time. The training is good and will prepare you for a real job with another company. If your single, have no life and no family and don't plan too then this is the place for you. Working here is kind of like being in a time warp.

    Cons

    The company is rooted in a draconian management style. Top down micromanagement and blame are the name of the game. Executive management keeps to themselves on mahogany row and rarely interacts with the lowly employees. When they do it is to tell them they've done something wrong. I have seen my manager berated and cursed at by a senior executive for a simple mistake. Management doesn't trust employees and regularly makes it known.
    Employee opinions don't matter and are never solicited; they don't care what you think. Ask any manager and they will tell you upper management feels that you are lucky to have a job here. Despite bragging about how much money the company makes raises are around 1% a year if your lucky with no cost of living. The starting pay is barely a living wage. When you get hired they will tell you all about career growth; yes, there is growth if you want to wait a long time. Essentially someone has to retire or die before you can get promoted. In terms of flexibility there is none. The executives micromanage the time you are in the building like some sort of weird obsession. Each day, like cattle, you are herded through a turnstile to track your time. The company just instituted mandatory 8:30-5:30 schedules for all employees and have made it known they don't care if you have family obligations or personal things to do. Don't even think of asking to occasionally telecommute they will laugh at you. If you can't hack it then they want you to quit. This new schedule is their way of purging those with progressive thoughts. Work life balance is not in managements vocabulary. They expect you to be at their beckon call without regard to you. Bottom line: think long and hard about working here. There are a lot of better options out there for you.

    Advice to Management

    Listen to what your employees have to say. Trust them to do their job. It is 2015, embrace new technology and ways of thinking. Embrace the concept of work life balance. If you refuse to change AAA is destined to join the long list of other companies that went belly up because they refused to change with the times.

  7. Helpful (9)

    Work life balance continues to detiorate. As a working mom you will struggle caring for your family and working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nice old school workplace with grey cubicles everywhere. You even have an onsite cafeteria so that you don't have to leave the premises to ensure maximum hours in the building.

    Cons

    Lots of old life-long employee managers, many who couldn't get a job elsewhere if they were fired. Most departments are stuck with mid-2000 computer hardware and other technology. Did I mention, hours in the building is of utmost importance.

    Advice to Management

    Encourage appropriate work-life balance. Be sensitive to employees who have a life outside of slaving for you up in the ivory tower. Your employees actually want to do a good job. Watching over your employees like they are kindergartners will never make them more productive, just disgruntled. You have the money for more appropriate raises but quit giving it to the executives and managers and spread a little of that to the employees who actually do the work.

  8. Helpful (4)

    I'm supposed to be a lead, but I seem to be doing my boss' job instead.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They have a nice eating area right outside the cafeteria.

    Cons

    Lack of management leadership and direction, no employee engagement, no WiFi, no flexibility in hours (they ENFORCE 8:30-5:30 core hours), no telecommuting, they audit your badge scans to make sure you are in the building for at least 8 hours a day, too much Executive oversight just to get a small change implemented. This place feels like prison...only in prison, they have a gym.

    Advice to Management

    Listen to your employees. Trust your employees. Hold people accountable for their skillset, not their hours spent in the building.

  9. Helpful (8)

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Campus looks good from outside - otherwise everything is bad.

    Cons

    Very old egoistic school of thought by the CIO. Who basically micromanages everyone in his direct reporting line. There is barely a open and transparent flow of information. He is dictating a never heard before core hours of 8:30 to 5:30 - all staff under him need to at their desk (however they are conveniently exempt so overtime pay). Very high turn over, the managers are very disappointed with his nature. Very non inspiring leader., who barely spends anything for infrastructure upgrades or bringing in modern management style. This nature demotivates staff - who mostly do not go out of the box to resolve problems. This is a big road block for the company's growth. Surely the staff Officers don't see it. This is a company that is managed by VPs who are not employees of the company!!! Better to stay away.

    Advice to Management

    Change the CIO. Learn from young firms like Google & Facebook. You will surely loose your business to Mercury/StateFarm & Farmers. Your rates are 20% higher than the industry average. It's just a matter of time members get this. It will get to them faster than you think.

  10. Helpful (3)

    Horrible outdated, old fashioned policies, WORKING HOURS w no Flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative I in Costa Mesa, CA
    Current Employee - Claims Representative I in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company has been around for a while, but unfortunately still have systems and mentality from the 1980s. And the flowers and pond outside are nice.

    Cons

    Run away, unless you are desperate. NO WORK LIFE BALANCE. discrimination. No Christmas party. Maximum 1% pay raises, so you actually make LESS MONEY THAN INFLATION.

    Business is suffering because Of high rates and aaa drivers are old people.

    Company is expanding into TX and SLOWLY MOVING TO TX bc it is cheaper. Many parts of Claims, underwriting and call centers, and IS have already moved. Texas wages save the "leaders" in salaries and again. But they will pay relocation fees for you.

    Core hours are ridiculous. Upper management could care less if employees have to sit in traffic or have family obligations. They lay people off or force early retirements. Horrible people management.

    Old fashioned everything. Old systems. Old dress code. Old mentality. No working from home. No laptops.

    VPs are never around, nor do they care about anything but their salaries.

    Turnover is high, obviously and upper management doesn't care. Salaries are low and the annual raises should not even be Called raises. HORRIBLE PAY. NO INCENTIVE TO DO BETTER. NO BREAKROOMS. Cafeteria sucks, long lines, bad food.

    NO WORK LIFE BALANCE, overtime is forced on all exempt employees in all departments. Exempt employees time is tracked my security guards and swiping in. Get ready to be BABYSAT!!! Executives care more if you are in the building, than if you do good work.

    New policy: NO WORKING FROM HONE EVER AND ALL EMPLOYEES MUST BE IN THEIR CUBICLES FROM 8:30-5:30 everyday

    BASICALLY, pick another company. AAA is rated Poorly for a reason.

    Advice to Management

    Try to care about your employees just a little bit. Survey opinions before making rigid core hours changes. (Pissed off employees equal less productivity. DUH!! ) Pay better to get quality employees and better systems. Allow telecommuting like every other modern company. And relax the dated "business professional" dress code. GET A CLUE, employees make a company!! Ignorance causes companies to fail. Learn from Google, Facebook or yahoo.

  11. Helpful (4)

    Stay AWAY! No Work/Life balance! Outdated company. Old leaders, old computers, old dress code, company moving to TX soon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Former Employee - Anonymous Employee in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company has been around for a long time, but unfortunately does everything outdated and old school. Old systems, old policies, old dress code, old mentality. Does not value employees. Many departments and hundreds of staff are relocating to TX to save the company money. I wonder if it will be named Auto Club of TX soon?

    Cons

    Company just introduce 8;30-5:30 hours to the WHOLE COMPANY! Ridiculous, even exempt employees. And no more working from home. They are going backwards in time!!!!Staff that has worked a 7am shift for 20+ years, must now change. No work/life balance. Pay is very low compared to other companies. and raises are a joke....way less than the cost of living/inflation.

    Advice to Management

    value employees more, upgrade computer systems, change the outdated attitudes, stop discriminating against minorities and women. (All upper management are white males)

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