Auto Club of Southern California Reviews

Updated February 28, 2015
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2.2
182 Reviews
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Robert T. Bouttier
39 Ratings

Pros
  • Good benefits and vacation and time off policies when compared to many companies (in 19 reviews)

  • Financially stable company; job security (in 14 reviews)

Cons
  • Worst of all is the mediocre upper management resistant to change (in 12 reviews)

  • Executives boast about there being no work/life balance whatsoever (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. 2 people found this helpful

    Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Contractor in Costa Mesa, CA
    Current Contractor - Contractor in Costa Mesa, CA

    I have been working at Auto Club of Southern California as a contractor (less than a year)

    Pros

    solid mainframe shop using current technology

    Cons

    too many H1B visas and outsourcing everything. This will come back to bite them in the future when they realize they have lost control of their software

    Advice to ManagementAdvice

    less outsourcing

    Recommends
    Positive Outlook
  2. 4 people found this helpful

    The Land That Time Forget

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Web Developer in Costa Mesa, CA
    Former Contractor - Web Developer in Costa Mesa, CA

    I worked at Auto Club of Southern California as a contractor (less than a year)

    Pros

    20 Minutes from my driveway to my cubicle. Your mileage may vary.
    You don't have to work too hard because no one else does. Unless you have an issue with having to look busy without actually being busy, you will love it.
    They don't fire anybody, so I guess if you are a dud, you will do fine.

    Cons

    1. Like a prison -- guards watch you swipe in and swipe out, and management lets you know they can run a report anytime to see how much you are away from your desk.
    2. No break rooms, except for a couple of dingy places with a some card tables and vending machines. If you want coffee, you have to swipe out and go the cafeteria. Forget about heating up a quick snack -- there are 3 microwaves in the cafeteria and you can stand in line with the rest of the prisoners to heat your lunch up.
    3. So political it is creepy. Scheming, scamming managers. It is like a bucket of crabs.
    4. Lousy equipment. You basically have to build your own computer and scrounge up whatever you need to survive, be it software or hardware, or a chair.
    5. They still have mainframes and VB apps. You'll see an occasional type-writer. Go up to IT and you can see programmers sitting back to back in small cubes, working on 14" CRTs.
    6. Pay is low and they try to make you feel like you are lucky to have a job there.

    Advice to ManagementAdvice

    Ditch the mainframes.
    Get more than one IT support guy.
    Pay more.
    Put in some break rooms.
    Implement a 360-review and fire anyone who is hated by everybody.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful

    Steady job. Financially stable company. Isolated senior management. 20-30 years behind the times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counsel in Costa Mesa, CA
    Current Employee - Counsel in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    Steady job. Financially stable company. Pension. Friendly employees. Members are valued.

    Cons

    Very old fashioned. Very inflexible. Monitors employees hours and considers any time out of the office as non-work time, even for exempt employees. Tele-commuting not allowed. Not a friendly place for anyone with a need for flexible start times (mothers, those that commute, those with any family etc.) Senior Management is isolated in their own wing, and rarely venture out of it. Consequently, they lack any deep understanding of how the company operates. Annual increases in pay are limited to no more than 2%. 1% is typical, but after 5-7 years, most employees wages decrease compared to inflation.

    Advice to ManagementAdvice

    Introduce yourself to modern management principles and those that have worked in the modern work environment. This is meant as a constructive criticism, it really is.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 5 people found this helpful

    The good, the bad and the ugly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Costa Mesa, CA
    Current Employee - Manager in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    The culture of this company is extremely customer/member focused. At the end of the day, all the decisions made at the corporate level are honestly aimed at creating value and world class customer service for our members. The company can be a great place for someone looking to start their career . . . insurance, travel, customer service . . . it is a great place to start. Additionally, what the company lacks in base pay incentive, it makes up for in benefits. The medical options are at the "Cadillac" level, and it is one of the few companies to still offer a pension AND a 401K with generous corporate matching, This 114 year old company is here to stay and will continue its steady growth as its services evolve to better meet the needs of the communities it serves.

    Cons

    For all the love the company has for its members & insureds, the same can not be said of its employees. If you are on the front line of customer service or sales, it is all pretty straight forward . . . your pay and your job is strictly based on your performance. If you don't meet your goals, you are out. If you ever drop your commitment quality customer service, you're out. That all makes sense, right? The challenge is when you move into more professional/strategic or management positions. At that point, the company will ride you until you have enough and quit or until it breaks your spirit. I've seen it time and time again . . . don't be stuck here in a mid-level management position in your 40s, because you will live in fear of your future with the organization. You will never be able to work hard enough, be smart enough, or think strategically enough. It doesn't matter if you are in Claims, Accounting or one of the call center operations. It is a cultural handicap that resulted as a response to the company's old "fat-cat" days back in the '80s when the company almost went our of business. Sadly, senior executive management continues to thing their employees are, at their core, lazy. It is sad, because there really are a number of very committed employees working there.

    Advice to ManagementAdvice

    A little bit of trust and appreciation would go a long way. Do you really want your employees scared to come to work?

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful

    Avoid at all costs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk in Costa Mesa, CA
    Former Employee - Clerk in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (more than 10 years)

    Pros

    Co-workers were great, building was convenient

    Cons

    Lying, conniving, evil upper management

    Advice to ManagementAdvice

    Stop the BS of "do the right thing because it's the right thing to do"! Nobody above supervisor level does! You treat employees like dirt!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    Good company unprofessional, untrained managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Pros

    Co-workers are great. Have made some great friends. Work can be stressful but rewarding. Decent pay could be more for all the responsibility you are expected to handle

    Cons

    Managers in this company are terrible. Just because a sales agent is great at his/her job does not qualify him/her to be a great manager.

    Advice to ManagementAdvice

    Upper management needs to take a lo g hard look at those they promote to manage their field offices. They pride themselves on exemplary customer service but their managers are unprofessional, rude and lack leadership. Perhaps more training for managers would lead to happier, more productive employees. Ever heard of lead by example!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Claims Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Costa Mesa, CA
    Current Employee - Claims Adjuster in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    Great benefits throughout including great Health/Dental, etc.
    Great starting pay at 42,000
    Promotion from a "I" to a "II" serves a great percentage of salary increase.
    Great room for advancement and a lot of opportunities in the Claims Department alone

    Cons

    Job can be stressful, since you're investigating accidents. You deal with attorneys, some stressful members.
    The raises are a joke and it hardly catches up with the cost of living
    Quite a bit of goals to meet in order for you to meet the highest available raise increase, including your yearly bonus. Don't meet the goals, you don't get a bonus and a very low increase in your wage.

    Advice to ManagementAdvice

    Encourage development and do not discourage advancement. Also, give your employees a better raise to meet or exceed the cost of living.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful

    Claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Pros

    Great health benefits, paid vacation and sick days

    Cons

    Overworked in a high stress environment with unrealistically high member service expectations

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    high stress job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Auto Club of Southern California

    Pros

    good money and benefits and cafeteria

    Cons

    high stress-agents are walked out on a daily basis after years of time on the job. no job stability

    Advice to ManagementAdvice

    get up to date with technology
    don't intimidate your staff

  11. 4 people found this helpful

    Bad Managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Costa Mesa, CA
    Current Employee - Project Manager in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    You can work a 40 hour week and go home at the end of the day.

    Cons

    Non-innovative, old fashioned. Really poor management. Management fears being fully transparent. Upper management rules with fear instead of reward.

    Advice to ManagementAdvice

    Get your head of the sand and handle the issues.

    Doesn't Recommend
    Neutral Outlook

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