Auto Club of Southern California

www.calif.aaa.com
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Auto Club of Southern California Reviews

Updated February 28, 2015
Updated February 28, 2015
182 Reviews
2.3
182 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert T. Bouttier
38 Ratings

Review Highlights

Pros
  • Good benefits and vacation and time off policies when compared to many companies (in 19 reviews)

  • Financially stable company; job security (in 14 reviews)


Cons
  • Worst of all is the mediocre upper management resistant to change (in 12 reviews)

  • Executives boast about there being no work/life balance whatsoever (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Contractor in Costa Mesa, CA
    Current Contractor - Contractor in Costa Mesa, CA

    I have been working at Auto Club of Southern California as a contractor (less than a year)

    Pros

    solid mainframe shop using current technology

    Cons

    too many H1B visas and outsourcing everything. This will come back to bite them in the future when they realize they have lost control of their software

    Advice to ManagementAdvice

    less outsourcing

    Recommends
    Positive Outlook
  2. 3 people found this helpful  

    Steady job. Financially stable company. Isolated senior management. 20-30 years behind the times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counsel in Costa Mesa, CA
    Current Employee - Counsel in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    Steady job. Financially stable company. Pension. Friendly employees. Members are valued.

    Cons

    Very old fashioned. Very inflexible. Monitors employees hours and considers any time out of the office as non-work time, even for exempt employees. Tele-commuting not allowed. Not a friendly place for anyone with a need for flexible start times (mothers, those that commute, those with any family etc.) Senior Management is isolated in their own wing, and rarely venture out of it. Consequently, they lack any deep understanding of how the company operates. Annual increases in pay are limited to no more than 2%. 1% is typical, but after 5-7 years, most employees wages decrease compared to inflation.

    Advice to ManagementAdvice

    Introduce yourself to modern management principles and those that have worked in the modern work environment. This is meant as a constructive criticism, it really is.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    The good, the bad and the ugly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Costa Mesa, CA
    Current Employee - Manager in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    The culture of this company is extremely customer/member focused. At the end of the day, all the decisions made at the corporate level are honestly aimed at creating value and world class customer service for our members. The company can be a great place for someone looking to start their career . . . insurance, travel, customer service . . . it is a great place to start. Additionally, what the company lacks in base pay incentive, it makes up for in benefits. The medical options are at the "Cadillac" level, and it is one of the few companies to still offer a pension AND a 401K with generous corporate matching, This 114 year old company is here to stay and will continue its steady growth as its services evolve to better meet the needs of the communities it serves.

    Cons

    For all the love the company has for its members & insureds, the same can not be said of its employees. If you are on the front line of customer service or sales, it is all pretty straight forward . . . your pay and your job is strictly based on your performance. If you don't meet your goals, you are out. If you ever drop your commitment quality customer service, you're out. That all makes sense, right? The challenge is when you move into more professional/strategic or management positions. At that point, the company will ride you until you have enough and quit or until it breaks your spirit. I've seen it time and time again . . . don't be stuck here in a mid-level management position in your 40s, because you will live in fear of your future with the organization. You will never be able to work hard enough, be smart enough, or think strategically enough. It doesn't matter if you are in Claims, Accounting or one of the call center operations. It is a cultural handicap that resulted as a response to the company's old "fat-cat" days back in the '80s when the company almost went our of business. Sadly, senior executive management continues to thing their employees are, at their core, lazy. It is sad, because there really are a number of very committed employees working there.

    Advice to ManagementAdvice

    A little bit of trust and appreciation would go a long way. Do you really want your employees scared to come to work?

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Avoid at all costs!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk in Costa Mesa, CA
    Former Employee - Clerk in Costa Mesa, CA

    I worked at Auto Club of Southern California full-time (more than 10 years)

    Pros

    Co-workers were great, building was convenient

    Cons

    Lying, conniving, evil upper management

    Advice to ManagementAdvice

    Stop the BS of "do the right thing because it's the right thing to do"! Nobody above supervisor level does! You treat employees like dirt!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Claims Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Costa Mesa, CA
    Current Employee - Claims Adjuster in Costa Mesa, CA

    I have been working at Auto Club of Southern California

    Pros

    Great benefits throughout including great Health/Dental, etc.
    Great starting pay at 42,000
    Promotion from a "I" to a "II" serves a great percentage of salary increase.
    Great room for advancement and a lot of opportunities in the Claims Department alone

    Cons

    Job can be stressful, since you're investigating accidents. You deal with attorneys, some stressful members.
    The raises are a joke and it hardly catches up with the cost of living
    Quite a bit of goals to meet in order for you to meet the highest available raise increase, including your yearly bonus. Don't meet the goals, you don't get a bonus and a very low increase in your wage.

    Advice to ManagementAdvice

    Encourage development and do not discourage advancement. Also, give your employees a better raise to meet or exceed the cost of living.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Exit Review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Pros

    An excellent worker. Ron has saved the Automobile Club over one million dollars. He works very hard and completes all of his assignments by the deadline. What ever assignment is given to Ron he completes it. without any questions. Ron is a hard worker and works very well with al employees in the Purchasing Department and all other employees in all Administrative and Field offices. Ron is a General Senior Buyer and is very well liked by the employees in other offices. Ron was the Purchasing Man Of The Year in 1988 with the Purchasing Management Association Orange County Chapter in Public Relations. Ron will be a hard employee to replace.

    Cons

    Ron works slow on the computer, but he stays after hours until the reports are completed. without any errors.This is usually at the end of the month.

    Advice to ManagementAdvice

    Ron can be an asset with your company. He will always get the best price and have a Cost Savings too. Ron is a very hard worker and gets along with all employees and Vendor Account Representatives. Ron can be a very hard worker plus will complete all assignments without questions. I would recommend Ron for this position.

  8. 2 people found this helpful  

    Good company unprofessional, untrained managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Pros

    Co-workers are great. Have made some great friends. Work can be stressful but rewarding. Decent pay could be more for all the responsibility you are expected to handle

    Cons

    Managers in this company are terrible. Just because a sales agent is great at his/her job does not qualify him/her to be a great manager.

    Advice to ManagementAdvice

    Upper management needs to take a lo g hard look at those they promote to manage their field offices. They pride themselves on exemplary customer service but their managers are unprofessional, rude and lack leadership. Perhaps more training for managers would lead to happier, more productive employees. Ever heard of lead by example!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California

    Pros

    Great health benefits, paid vacation and sick days

    Cons

    Overworked in a high stress environment with unrealistically high member service expectations

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Bad Managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Costa Mesa, CA
    Current Employee - Project Manager in Costa Mesa, CA

    I have been working at Auto Club of Southern California full-time (more than 10 years)

    Pros

    You can work a 40 hour week and go home at the end of the day.

    Cons

    Non-innovative, old fashioned. Really poor management. Management fears being fully transparent. Upper management rules with fear instead of reward.

    Advice to ManagementAdvice

    Get your head of the sand and handle the issues.

    Doesn't Recommend
    Neutral Outlook
  11. 2 people found this helpful  

    Unrealistic Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Auto Club of Southern California full-time (more than 3 years)

    Pros

    I love the people that I work with and the team atmosphere in my office. The company also offers great benefits.

    Cons

    The pay isn't nearly enough for everything we have to put up with on a day to day basis with dealing with the public. They also expect us to reach outrageous goals that increase annually.

    Advice to ManagementAdvice

    Allow employees to do their jobs without hovering and reprimanding every innocent action. Also be understanding of the employees needs and not just the needs of the organization.

    Doesn't Recommend
    Neutral Outlook

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